🎧 Robot de automatización de soporte de voz IT – conversión de mensajes de voz de Telegram a tickets de JIRA (usando OpenAI Whisper)

• •Bot Token de Slack o URL de Webhook
• •Bot Token de Telegram
• •Credenciales de API de Google Drive
• •Clave de API de OpenAI

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  "name": "🎧 IT Voice Support Automation Bot – Telegram voice message to JIRA ticket with OpenAI Whisper",
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      "name": "IT Workflow",
      "createdAt": "2025-07-31T14:10:26.526Z",
      "updatedAt": "2025-07-31T14:10:26.526Z"
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        "jsonSchemaExample": "[\n  {\n    \"chatid\": \"IT-REQ-20240701-001\",\n    \"requested_by\": {\n      \"name\": \"\",\n      \"department\": \"\"\n    },\n    \"from\":\"\",\n    \"category\": \"Feature\",\n    \"priority\": \"High\",\n    \"status\": \"Open\",\n    \"title\": \"Purchase 2TB SSD compatible with MacBook\",\n    \"description\": \"Request to purchase a 2TB or larger SSD compatible with MacBook for data backup and transfer purposes. The requester expects the SSD to be reliable and durable. Delivery is expected by 2024-07-05. Please proceed with sourcing a compatible model and ensure proper procurement process is followed. Original request came via IT support email.\",\n    \"due_date\": \"2024-07-05\",\n    \"created_at\": \"2024-07-01T10:30:00Z\",\n    \"original_message\":\"\",\n    \"audioUrl\":\"\"\n  }\n]"
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        "text": "=📩 *New IT Support Request Submitted*\n👤 *Requested by:* {{ $('Transcript Processing Agent').item.json.output[0].requested_by.name }} | ({{ $('Transcript Processing Agent').item.json.output[0].requested_by.department }})\n🎯 *Category:* {{ $('Transcript Processing Agent').item.json.output[0].category }}\n📊 *Priority:* {{ $('Transcript Processing Agent').item.json.output[0].priority }}\n📝 *Title:* {{ $('Transcript Processing Agent').item.json.output[0].title }}\n\n🧾 *Description:*  \n{{ $('Transcript Processing Agent').item.json.output[0].description }}\n\n🔗 *Track in Jira:* {{ $json[\"Jira base URL\"] }}/browse/{{ $('Submit JIRA request ticket').item.json.key }}\n\n📣 Please take action or assign accordingly.",
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        "content": "# 🎧 IT Voice Support Automation Bot – Telegram Voice Message to JIRA ticket with OpenAI Whisper\n\n> Automatically process IT support requests submitted via Telegram voice messages by transcribing, extracting structured data, creating a JIRA ticket, and notifying relevant parties.\n\n## 🧑‍💼 Who’s it for\n\n- Internal teams that handle IT support but want to streamline voice-based requests.\n- Employees who prefer using mobile/voice to report incidents or ask for support.\n- Organizations aiming to integrate conversational AI into existing support workflows.\n\n## ⚙️ How it works / What it does\n\n1. A user sends a voice message to a Telegram bot.\n2. The system checks whether it’s an audio message.\n3. If valid, the audio is:\n   - Downloaded\n   - Transcribed via OpenAI Whisper\n   - Backed up to Google Drive\n4. The transcription and file metadata are merged.\n5. The merged content is processed through an **AI Agent** (GPT) to extract structured request info.\n6. A JIRA ticket is created using the extracted data.\n7. The IT team is notified via Slack (or other channels).\n8. The requester receives a Telegram confirmation message with the JIRA ticket link.\n9. If the input is not audio, a polite rejection message is sent.\n\n## 📌 Key Features\n\n- Supports voice-based ticket creation\n- Accurate transcription using Whisper\n- Context-aware request parsing using GPT-4.1 mini\n- Fully automated ticket creation in JIRA\n- Notifies both IT and the original requester\n- Cloud backup of original voice messages (Google Drive)\n\n## 🛠️ Setup Instructions\n### Prerequisites\n\n| Component | Required |\n|----------|----------|\n| Telegram Bot & API Key | ✅ |\n| OpenAI Whisper / Transcription Model | ✅ |\n| Google Drive Credentials (OAuth2) | ✅ |\n| Google Sheets or other storage (optional) | ⬜ |\n| JIRA Cloud API Access | ✅ |\n| Slack Bot or Webhook | ✅ |\n\n### Workflow Steps\n\n1. **Telegram Voice Message Trigger**: Starts the flow when a user sends a voice message.\n\n2. **Is Audio Message?**: If false → reply \"only voice is supported\"\n\n3. **Download Audio**: Download `.oga` file from Telegram.\n\n4. **Transcribe Audio**: Use OpenAI Whisper to get text transcript.\n\n5. **Backup to Google Drive**: Upload original voice file with metadata.\n\n6. **Merge Results**: Combine transcript and metadata.\n\n7. **Pre-process Output**: Clean formatting before AI extraction.\n\n8. **Transcript Processing Agent**: GPT-based agent extracts:\n   - Requester name, department\n   - Request title & description\n   - Priority & request type\n\n9. **Submit JIRA Request Ticket**: Create ticket from AI-extracted data.\n\n10. **Setup Slack / Email / Manual Steps**: Optional internal routing or approvals.\n\n11. **Inform Reporter via Telegram**: Sends confirmation message with JIRA ticket link.\n\n## 🔧 How to Customize\n\n- Replace JIRA with Zendesk, GitHub Issues, or other ticketing tools.\n- Change Slack to Microsoft Teams or Email.\n- Add Notion/Airtable logging.\n- Enhance agent to extract department from user ID or metadata.\n\n## 📦 Requirements\n\n| Integration | Notes |\n|-------------|-------|\n| Telegram Bot | Used for input/output |\n| Google Drive | Audio backup |\n| OpenAI GPT + Whisper | Transcript & Extraction |\n| JIRA | Ticketing platform |\n| Slack | Team notification |\n\nBuilt with ❤️ using [n8n](https://n8n.io)"
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      "name": "Configurar Jira, Slack, Email",
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        "assignments": {
          "assignments": [
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              "id": "d6d4633f-b2b1-4789-a373-6a37e7965203",
              "name": "Jira base URL",
              "type": "string",
              "value": "https://your-company.atlassian.net"
            },
            {
              "id": "2e7685df-5c0c-476c-aa2c-bbf72c255dfa",
              "name": "IT support email",
              "type": "string",
              "value": "it@your-company.com"
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            {
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      "name": "Enviar ticket de solicitud JIRA",
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            "cachedResultName": "Dinh Ngoc Huy"
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          "description": "={{ $json.output[0].description }}\nOriginal Voice Message Transcript (by AI)\n---\n{{ $json.output[0].original_message }}\n---\nOriginal Voice Message: {{ $json.output[0].audioUrl }}"
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        "additionalFields": {
          "download": true
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      "name": "¿Es mensaje de audio?",
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              "rightValue": "audio/ogg"
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      "parameters": {
        "text": "=Sorry, I can’t read your input right now.\nPlease send me a voice message, and I’ll help you transcribe and track it! 🎙️💬",
        "chatId": "={{ $('Telegram Voice Message Trigger').item.json.message.chat.id }}",
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      "name": "Descargar mensaje de audio",
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      "parameters": {
        "fileId": "={{ $json.message.voice.file_id }}",
        "resource": "file"
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        "resource": "audio",
        "operation": "transcribe"
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      "parameters": {
        "width": 768,
        "height": 432,
        "content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/jira.png \"Optional title text\")"
      },
      "typeVersion": 1
    },
    {
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      "name": "Agente de procesamiento de transcripción",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      "parameters": {
        "text": "=Below is the voice message transcript sent to IT support. Please extract all relevant information according to your instructions.\n---\n{{ $json.toJsonString() }}\n---",
        "options": {
          "systemMessage": "=You are an intelligent IT Support Assistant.\n\nYour job is to analyze voice message transcripts sent to the IT support team via Telegram, and extract all the key information required for internal processing.\n\nHere’s what you must do:\n\n1. Carefully read the entire transcript content of the voice message.\n2. Determine the **actual requester** by checking:\n   - If the speaker clearly mentions their **name, role, or department** during the voice message\n   - If no identifying details are mentioned, leave the name and department fields blank (they can be filled in later manually)\n3. Extract the following information:\n   - Requester's name (if mentioned)\n   - Requester's department or team (if mentioned)\n   - Request category: choose from one of the following — *Feature, Incident, Access Request, Maintenance*\n   - Priority level: *Low, Medium, High, or Critical*\n   - Request title: a clear and concise title summarizing the main intent\n   - Request description: provide enough technical and business context for the IT team to take action\n   - Due date or urgency if mentioned\n   - The full original transcript (for reference)\n\n⚠️ Do not make up information that is not mentioned. If a specific field cannot be determined from the transcript, leave it blank or mark as \"Not specified\".\n\nReturn your output as **clearly structured data in text**, following a readable and organized format (not JSON). This will be converted to structured data by another tool."
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        "promptType": "define",
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    },
    {
      "id": "097266fd-5914-42c5-a99c-62f24eec27ab",
      "name": "Informar al reportero vía Telegram",
      "type": "n8n-nodes-base.telegram",
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      "webhookId": "ed72173c-01bc-41a7-a369-545e09392e09",
      "parameters": {
        "text": "=*Dear {{ $('Transcript Processing Agent').item.json.output[0].requested_by.name }},*\n\nThank you for reaching out to the IT Support team.  \nWe’ve received your request regarding:  \n*{{ $('Transcript Processing Agent').item.json.output[0].title }}*\n\n📝 *Summary:*  \n{{ $('Transcript Processing Agent').item.json.output[0].description }}\n\nYour request has been successfully logged in our system and is now being processed by the IT Support team.\n\n🔗 You can track the status of your request here:  \n[{{ $('Submit JIRA request ticket').item.json.key }}]({{ $json[\"Jira base URL\"] }}/browse/{{ $('Submit JIRA request ticket').item.json.key }})\n\nOur team will review it shortly and follow up with any updates or actions needed.  \n\nBest regards,  \n*IT Support Team*",
        "chatId": "={{ $('Transcript Processing Agent').item.json.output[0].chatid }}",
        "additionalFields": {}
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        "telegramApi": {
          "id": "paNoPvnV5Wzt4Lhv",
          "name": "Telegram account"
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        "width": 768,
        "height": 272,
        "content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/slack.png \"Optional title text\")"
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        "height": 512,
        "content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/tele.png \"Optional title text\")"
      },
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    {
      "id": "b059c849-f7e8-45a9-b6ae-d70fb4f19e10",
      "name": "Respaldar mensaje de audio en Google Drive",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
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      "parameters": {
        "name": "=audio-{{ $now.toFormat(\"yyyyLLdd-HHmmss\") }}-{{$binary.data.fileName}}",
        "driveId": {
          "__rl": true,
          "mode": "list",
          "value": "My Drive"
        },
        "options": {},
        "folderId": {
          "__rl": true,
          "mode": "list",
          "value": "1ObNNVJFR2vcKqP8p-ZnX_eaZy4gBHgha",
          "cachedResultUrl": "https://drive.google.com/drive/folders/1ObNNVJFR2vcKqP8p-ZnX_eaZy4gBHgha",
          "cachedResultName": "SmartIT"
        }
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "fC471es5gk5Mm900",
          "name": "Google Drive account"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "09b62491-202a-4a2a-be88-dd1775658fbd",
      "name": "Procesar salida antes de enviar al agente de IA",
      "type": "n8n-nodes-base.code",
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      "parameters": {
        "jsCode": "const inputs = $input.all();\n\n// Assumes: \n// inputs[0] = transcript\n// inputs[1] = drive metadata\n\nconst transcriptData = inputs[0].json;\nconst driveData = inputs[1].json;\nconst tele = $('Telegram Voice Message Trigger').first().json.message;\n\nconst result = {\n  Transcript: transcriptData.text || '',\n  AudioURL: driveData.webContentLink || '',\n  ChatID: tele.chat.id,\n  FirstName: tele.from.first_name\n};\n\nreturn [{ json: result }];"
      },
      "typeVersion": 2
    },
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      "name": "Nota adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "height": 256,
        "content": "## 📥 1. Telegram Voice Input & Validation\n\n### 🔹 Telegram Trigger\nListens for incoming messages via Telegram bot. This is the entry point of the workflow.\n\n### 🔹 Is Audio Message?\nValidates that the message is a voice/audio message. If not, it replies with a polite rejection (\"Only voice messages are supported\")."
      },
      "typeVersion": 1
    },
    {
      "id": "1c8b21e6-074c-4b4a-bfd8-6f55c7a0e0c5",
      "name": "Nota adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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        "height": 240,
        "content": "## 🎙️ 2. Audio Handling & Transcription\n\n### 🔹 Download Audio Message\nRetrieves the `.oga` file from Telegram for processing.\n\n### 🔹 Transcribe Recording (OpenAI Whisper)\nSends the audio to OpenAI Whisper to generate a transcript of the voice message.\n\n### 🔹 Backup Audio to Google Drive\nUploads the original audio message to Google Drive as a backup and reference."
      },
      "typeVersion": 1
    },
    {
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      "parameters": {
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        "content": "## 🔀 3. Merge & Preprocess Data\n\n### 🔹 Merge Transcript & Metadata\nCombines the transcript and file metadata (e.g. Google Drive link, duration) into a single structured object.\n\n### 🔹 Transform Output for AI Agent\nPrepares and formats the merged data so it can be interpreted accurately by the AI agent."
      },
      "typeVersion": 1
    },
    {
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        "content": "## 🧠 4. AI-Powered Transcript Analysis\n### 🔹 Transcript Processing Agent (GPT)\nAnalyzes the voice transcript using a GPT-based agent to extract structured IT support request data:\n- Requester name, department\n- Title & description\n- Request type, priority, and urgency"
      },
      "typeVersion": 1
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      "position": [
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      "parameters": {
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        "content": "## 🛠️ 5. Ticket Submission & Internal Notification\n### 🔹 Submit JIRA Request Ticket\nCreates a new JIRA issue using the extracted data from the AI agent.\n### 🔹 Setup Jira, Slack, Email\nOptional step to notify internal teams via Slack, email, or update manual logs with relevant info."
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