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Asistente de Bandeja de Entrada

Intermedio

Este es unTicket Management, AI Summarizationflujo de automatización del dominio deautomatización que contiene 14 nodos.Utiliza principalmente nodos como If, Code, Gmail, Slack, GmailTrigger. Asistente de correo electrónico con IA: prioriza correos de Gmail mediante resúmenes de ChatGPT y resúmenes en Slack

Requisitos previos
  • •Cuenta de Google y credenciales de API de Gmail
  • •Bot Token de Slack o URL de Webhook
  • •Credenciales de API de Google Sheets
  • •Clave de API de OpenAI

Nodos utilizados (14)

If
Code
Gmail
Slack
GmailTrigger
GoogleSheets
ScheduleTrigger
OpenAi

Categoría

Gestión de tickets
Resumen de IA
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
React Flow
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "SjqkLDL6TjA4qhXe",
  "meta": {
    "instanceId": "b37534993660b16a153506cfc0b71f79e6887c5743e20be7be0d1ad118ae0486",
    "templateCredsSetupCompleted": true
  },
  "name": "InboxPilot",
  "tags": [],
  "nodes": [
    {
      "id": "66e1eca5-d977-4ead-8138-8eab926dfbfb",
      "name": "Gmail Trigger",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        0,
        0
      ],
      "parameters": {
        "filters": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "87e1fc81-4e18-4f7b-b3f3-d4cdc8f740a6",
      "name": "Enviar mensaje a un modelo",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        220,
        0
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini",
          "cachedResultName": "GPT-4O-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "content": "=You're an email assistant for a busy startup founder. Classify the email content into the following fields and return **only raw JSON** (no markdown):\n\n{\n  \"summary\": [Short summary of the email in 1 sentence],\n  \"urgency\": [High, Medium, Low],\n  \"category\": [Investor, Customer Lead, Support, Spam, Other],\n  \"intent\": [Short phrase, like \"Request for call\", \"Feature request\", \"Follow-up\"]\n}\n\nAnalyze the following email:\n\nSubject: {{ $json.Subject }}\nBody: {{ $json.snippet }}\n\nReturn only valid JSON with no extra formatting.\n"
            }
          ]
        }
      },
      "credentials": {
        "openAiApi": {
          "id": "aJq3jnvAs37EGBXF",
          "name": "n8n free OpenAI API credits"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "c457ff9f-2b06-4b15-91e8-41fb9dff5ffa",
      "name": "If",
      "type": "n8n-nodes-base.if",
      "position": [
        880,
        0
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "or",
          "conditions": [
            {
              "id": "1ec24de2-2e64-4386-aa00-62603a63aef5",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.urgency }}",
              "rightValue": "High"
            },
            {
              "id": "0ed8beae-9ef7-46b7-9aca-5cd83412bceb",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.urgency }}",
              "rightValue": "Medium"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "ce7d28e9-9ace-4ec8-8408-0d7e6059675f",
      "name": "Code",
      "type": "n8n-nodes-base.code",
      "position": [
        580,
        0
      ],
      "parameters": {
        "mode": "runOnceForEachItem",
        "jsCode": "let raw = $json.message?.content || $json.message || \"\";\n\n// Remove triple backticks (```json ... ```)\nraw = raw.replace(/```json|```/g, '').trim();\n\n// Fix smart quotes and other formatting problems\nraw = raw.replace(/[“”]/g, '\"').replace(/[‘’]/g, \"'\");\n\ntry {\n  const parsed = JSON.parse(raw);\n\n  return {\n    summary: parsed.summary || \"No summary provided\",\n    urgency: parsed.urgency || \"Unknown\",\n    category: parsed.category || \"Unknown\",\n    intent: parsed.intent || \"Unknown\"\n  };\n} catch (err) {\n  return {\n    summary: \"⚠️ Failed to parse GPT output\",\n    urgency: \"Unknown\",\n    category: \"Unknown\",\n    intent: \"Unknown\",\n    error: err.message,\n    original: raw\n  };\n}\n"
      },
      "typeVersion": 2
    },
    {
      "id": "353b70b5-eaad-4636-9bed-23aec2556d47",
      "name": "Enviar un mensaje",
      "type": "n8n-nodes-base.slack",
      "position": [
        1080,
        -100
      ],
      "webhookId": "8d75cfb9-ac55-4745-b37d-013995518ff1",
      "parameters": {
        "text": "=📬 *Important Email Detected*  *Summary:* {{ $('Code').item.json.summary }} *Urgency:*  {{ $('Code').item.json.urgency }} 📥 From: {{ $('Gmail Trigger').item.json.From }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C093BMY0ESX",
          "cachedResultName": "alerts"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "credentials": {
        "slackOAuth2Api": {
          "id": "Af5ru4q6Grpps5kG",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "e9d6f184-b2ef-41aa-9df0-e58861a93a2e",
      "name": "Añadir etiqueta al mensaje",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1080,
        40
      ],
      "webhookId": "2e09aafe-567b-4205-8905-bc0cafee56cb",
      "parameters": {
        "labelIds": [
          "Label_2"
        ],
        "messageId": "={{ $node[\"Gmail Trigger\"].json[\"id\"] }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "f1109948-ab40-4f82-84f7-23fdbfc40d6b",
      "name": "Añadir etiqueta al mensaje1",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1300,
        -100
      ],
      "webhookId": "2e09aafe-567b-4205-8905-bc0cafee56cb",
      "parameters": {
        "labelIds": [
          "Label_4585164412428469148"
        ],
        "messageId": "={{ $node[\"Gmail Trigger\"].json[\"id\"] }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "jwGNRLOxPPW8br4P",
          "name": "Gmail account 2"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "73ea5151-4ef3-43b7-a73e-cd5d7f736363",
      "name": "Agregar fila en hoja de cálculo",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1520,
        -100
      ],
      "parameters": {
        "columns": {
          "value": {
            "From": "={{ $('Gmail Trigger').item.json.From }}",
            "Summary": "={{ $('Code').item.json.summary }}",
            "Urgency": "={{ $('Code').item.json.urgency }}",
            "Category": "={{ $('Code').item.json.category }}",
            "Timestamp": "={{ $now }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "From",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "From",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Urgency",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Urgency",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "c588a35e-0230-4134-bf06-d6a0d3d5cda1",
      "name": "Agregar fila en hoja de cálculo1",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1300,
        60
      ],
      "parameters": {
        "columns": {
          "value": {
            "From": "={{ $('Gmail Trigger').item.json.From }}",
            "Summary": "={{ $('Code').item.json.summary }}",
            "Urgency": "={{ $('Code').item.json.urgency }}",
            "Category": "={{ $('Code').item.json.category }}",
            "Timestamp": "={{ $now }}"
          },
          "schema": [
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "From",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "From",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Urgency",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Urgency",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "8f2cd361-317c-4aab-8712-4ac47d337af3",
      "name": "Trigger programado",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        0,
        220
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "triggerAtHour": 19
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "34161afd-e52b-4d6d-a973-9c4c63cd218c",
      "name": "Obtener fila(s) en hoja de cálculo",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        220,
        220
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YQgWOSF-UA9gR1_pc6RzJ3UeANqnqi29ldoUd_2CPug/edit?usp=drivesdk",
          "cachedResultName": "Inbox Log"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "1HFV5dnUJndtPhEM",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "d8eeb0ff-6d67-4586-8512-4d4da995de27",
      "name": "Code1",
      "type": "n8n-nodes-base.code",
      "position": [
        440,
        220
      ],
      "parameters": {
        "jsCode": "const today = new Date().toISOString().split(\"T\")[0];\n\nreturn items.filter(item => {\n  const timestamp = item.json.Timestamp || item.json.timestamp || \"\";\n  const urgency = (item.json.Urgency || item.json.urgency || \"\").toLowerCase();\n\n  const rowDate = new Date(timestamp).toISOString().split(\"T\")[0];\n\n  return rowDate === today && (urgency === \"high\" || urgency === \"medium\");\n});\n"
      },
      "typeVersion": 2
    },
    {
      "id": "fbe2ac0e-b671-4bff-9ef1-db9abb7fc23c",
      "name": "Code2",
      "type": "n8n-nodes-base.code",
      "position": [
        660,
        220
      ],
      "parameters": {
        "jsCode": "let text = `🗓️ *Daily Digest – ${new Date().toLocaleDateString()}*\\n\\n`;\n\nif (items.length === 0) {\n  text += \"_No important messages today._\";\n} else {\n  items.forEach((item, index) => {\n    text += `*${index + 1}.* ${item.json.Summary || \"No summary\"}\\nUrgency: ${item.json.Urgency || \"Unknown\"}\\nCategory: ${item.json.Category || \"Unknown\"}\\nIntent: ${item.json.Intent || \"N/A\"}\\n\\n`;\n  });\n}\n\nreturn [{ json: { text } }];\n"
      },
      "typeVersion": 2
    },
    {
      "id": "1ec81105-9ac6-4167-8dc4-c5742d99764a",
      "name": "Enviar un mensaje1",
      "type": "n8n-nodes-base.slack",
      "position": [
        900,
        220
      ],
      "webhookId": "8d75cfb9-ac55-4745-b37d-013995518ff1",
      "parameters": {
        "text": "=🧠 *Inbox Assistant – Daily Digest*  \n📅 *{{ $now.format(\"DD MMM YYYY\") }}*  \n━━━━━━━━━━━━━━━━━━━\n\n{{ $json.text }}\n",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "list",
          "value": "C0934EF3CRM",
          "cachedResultName": "daily-digest"
        },
        "otherOptions": {},
        "authentication": "oAuth2"
      },
      "credentials": {
        "slackOAuth2Api": {
          "id": "Af5ru4q6Grpps5kG",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "e2ed6dc8-752e-48cd-8ba9-c02d87ebfd88",
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Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Intermedio - Gestión de tickets, Resumen de IA

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Respuestas automatizadas de soporte al cliente para Google Forms con triaje por IA
Soporte al cliente automatizado para Google Forms y Gmail usando triaje con GPT-4o-mini AI
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22 NodosDaiki Takayama
Gestión de tickets
Gestor de Bandeja de Entrada de Correo Electrónico Basado en IA, Integrado con GPT-4, Gmail y Slack
Gestor de Bandeja de Entrada de Correo Electrónico Basado en IA, Integrado con GPT-4, Gmail y Slack
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22 NodosMuhammad Bello
Gestión de tickets
Sistema de derivación y resumen de soporte al cliente con IA
Procesamiento automático de soporte al cliente con GPT-4o, Slack e integración CRM
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32 NodosNodeAlchemy
Gestión de tickets
Mi Flujo 2
Construye un panel de análisis de boletines de soporte usando ScrapeGraphAI, Google Sheets y alertas de Slack
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15 Nodosvinci-king-01
Gestión de tickets
Información del flujo de trabajo
Nivel de dificultad
Intermedio
Número de nodos14
Categoría2
Tipos de nodos8
Descripción de la dificultad

Adecuado para usuarios con experiencia intermedia, flujos de trabajo de complejidad media con 6-15 nodos

Autor
Darsheel

Darsheel

@n8ndarsheel
Enlaces externos
Ver en n8n.io →

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Categorías

IA Multimodal
1540
Inteligencia Artificial
1108
Creación de contenido
695
Resumen de IA
516
Marketing
419
Chatbot de IA
251
Ingeniería
241
Investigación de mercado
203
Varios
193
Otros
176
Ventas
162
Operaciones de TI
156
Extracción de documentos
147
RAG de IA
146
Bloques de construcción
144
Redes sociales
137
Generación de leads
125
Productividad personal
117
DevOps
111
Recursos Humanos
101
Soporte
97
Nutrición de leads
87
CRM
82
Finanzas
81
Producto
77
Chatbot de soporte
76
Diseño
70
Gestión de tickets
67
Operaciones de seguridad
57
Procesamiento de facturas
53
Comercio de criptomonedas
49
Gestión de archivos
39
Gestión de proyectos
35
Wiki interno
32

Categorías: 34