🎧 IT语音支持自动化机器人 – Telegram语音消息转JIRA工单（使用OpenAI Whisper）
高级
这是一个Ticket Management, AI Summarization领域的自动化工作流，包含 25 个节点。主要使用 If, Set, Code, Jira, Merge 等节点。 通过Whisper和GPT-4.1 Mini将Telegram语音消息自动转换为JIRA工单
前置要求
- •Slack Bot Token 或 Webhook URL
- •Telegram Bot Token
- •Google Drive API 凭证
- •OpenAI API Key
使用的节点 (25)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"id": "6CQ1q9QNxrj2uI22",
"meta": {
"instanceId": "4a2e6764ba7a6bc9890d9225f4b21d570ce88fc9bd57549c89057fcee58fed0f",
"templateId": "5473",
"templateCredsSetupCompleted": true
},
"name": "🎧 IT Voice Support Automation Bot – Telegram voice message to JIRA ticket with OpenAI Whisper",
"tags": [
{
"id": "3R2z7RUjxRHnnAdm",
"name": "IT Workflow",
"createdAt": "2025-07-31T14:10:26.526Z",
"updatedAt": "2025-07-31T14:10:26.526Z"
},
{
"id": "ow6eIe95VK6fRkyw",
"name": "Chatbot",
"createdAt": "2025-08-05T06:23:11.231Z",
"updatedAt": "2025-08-05T06:23:11.231Z"
}
],
"nodes": [
{
"id": "d86b9562-b23b-4683-b77b-6af858369fe1",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1712,
1088
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "PPSwAKeLQYgAPobT",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "f373c9fe-54ae-4639-9020-a7bc0dc491a6",
"name": "Structured Output Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
1840,
1088
],
"parameters": {
"jsonSchemaExample": "[\n {\n \"chatid\": \"IT-REQ-20240701-001\",\n \"requested_by\": {\n \"name\": \"\",\n \"department\": \"\"\n },\n \"from\":\"\",\n \"category\": \"Feature\",\n \"priority\": \"High\",\n \"status\": \"Open\",\n \"title\": \"Purchase 2TB SSD compatible with MacBook\",\n \"description\": \"Request to purchase a 2TB or larger SSD compatible with MacBook for data backup and transfer purposes. The requester expects the SSD to be reliable and durable. Delivery is expected by 2024-07-05. Please proceed with sourcing a compatible model and ensure proper procurement process is followed. Original request came via IT support email.\",\n \"due_date\": \"2024-07-05\",\n \"created_at\": \"2024-07-01T10:30:00Z\",\n \"original_message\":\"\",\n \"audioUrl\":\"\"\n }\n]"
},
"typeVersion": 1.3
},
{
"id": "3d157208-5282-4e80-92cc-391a4f531526",
"name": "Send message to IT Support team",
"type": "n8n-nodes-base.slack",
"position": [
2528,
768
],
"webhookId": "cb2e481d-9325-4e1c-9ce1-70c6ff0136ef",
"parameters": {
"text": "=📩 *New IT Support Request Submitted*\n👤 *Requested by:* {{ $('Transcript Processing Agent').item.json.output[0].requested_by.name }} | ({{ $('Transcript Processing Agent').item.json.output[0].requested_by.department }})\n🎯 *Category:* {{ $('Transcript Processing Agent').item.json.output[0].category }}\n📊 *Priority:* {{ $('Transcript Processing Agent').item.json.output[0].priority }}\n📝 *Title:* {{ $('Transcript Processing Agent').item.json.output[0].title }}\n\n🧾 *Description:* \n{{ $('Transcript Processing Agent').item.json.output[0].description }}\n\n🔗 *Track in Jira:* {{ $json[\"Jira base URL\"] }}/browse/{{ $('Submit JIRA request ticket').item.json.key }}\n\n📣 Please take action or assign accordingly.",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "name",
"value": "={{ $json['IT support slack channel'] }}"
},
"otherOptions": {},
"authentication": "oAuth2"
},
"credentials": {
"slackOAuth2Api": {
"id": "fDHHxMgQm69z0h5T",
"name": "Slack account"
}
},
"typeVersion": 2.3
},
{
"id": "e4282aaf-37f5-4dfd-b37f-a091741954c4",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1456,
128
],
"parameters": {
"width": 1648,
"height": 2112,
"content": "# 🎧 IT Voice Support Automation Bot – Telegram Voice Message to JIRA ticket with OpenAI Whisper\n\n> Automatically process IT support requests submitted via Telegram voice messages by transcribing, extracting structured data, creating a JIRA ticket, and notifying relevant parties.\n\n## 🧑💼 Who’s it for\n\n- Internal teams that handle IT support but want to streamline voice-based requests.\n- Employees who prefer using mobile/voice to report incidents or ask for support.\n- Organizations aiming to integrate conversational AI into existing support workflows.\n\n## ⚙️ How it works / What it does\n\n1. A user sends a voice message to a Telegram bot.\n2. The system checks whether it’s an audio message.\n3. If valid, the audio is:\n - Downloaded\n - Transcribed via OpenAI Whisper\n - Backed up to Google Drive\n4. The transcription and file metadata are merged.\n5. The merged content is processed through an **AI Agent** (GPT) to extract structured request info.\n6. A JIRA ticket is created using the extracted data.\n7. The IT team is notified via Slack (or other channels).\n8. The requester receives a Telegram confirmation message with the JIRA ticket link.\n9. If the input is not audio, a polite rejection message is sent.\n\n## 📌 Key Features\n\n- Supports voice-based ticket creation\n- Accurate transcription using Whisper\n- Context-aware request parsing using GPT-4.1 mini\n- Fully automated ticket creation in JIRA\n- Notifies both IT and the original requester\n- Cloud backup of original voice messages (Google Drive)\n\n## 🛠️ Setup Instructions\n### Prerequisites\n\n| Component | Required |\n|----------|----------|\n| Telegram Bot & API Key | ✅ |\n| OpenAI Whisper / Transcription Model | ✅ |\n| Google Drive Credentials (OAuth2) | ✅ |\n| Google Sheets or other storage (optional) | ⬜ |\n| JIRA Cloud API Access | ✅ |\n| Slack Bot or Webhook | ✅ |\n\n### Workflow Steps\n\n1. **Telegram Voice Message Trigger**: Starts the flow when a user sends a voice message.\n\n2. **Is Audio Message?**: If false → reply \"only voice is supported\"\n\n3. **Download Audio**: Download `.oga` file from Telegram.\n\n4. **Transcribe Audio**: Use OpenAI Whisper to get text transcript.\n\n5. **Backup to Google Drive**: Upload original voice file with metadata.\n\n6. **Merge Results**: Combine transcript and metadata.\n\n7. **Pre-process Output**: Clean formatting before AI extraction.\n\n8. **Transcript Processing Agent**: GPT-based agent extracts:\n - Requester name, department\n - Request title & description\n - Priority & request type\n\n9. **Submit JIRA Request Ticket**: Create ticket from AI-extracted data.\n\n10. **Setup Slack / Email / Manual Steps**: Optional internal routing or approvals.\n\n11. **Inform Reporter via Telegram**: Sends confirmation message with JIRA ticket link.\n\n## 🔧 How to Customize\n\n- Replace JIRA with Zendesk, GitHub Issues, or other ticketing tools.\n- Change Slack to Microsoft Teams or Email.\n- Add Notion/Airtable logging.\n- Enhance agent to extract department from user ID or metadata.\n\n## 📦 Requirements\n\n| Integration | Notes |\n|-------------|-------|\n| Telegram Bot | Used for input/output |\n| Google Drive | Audio backup |\n| OpenAI GPT + Whisper | Transcript & Extraction |\n| JIRA | Ticketing platform |\n| Slack | Team notification |\n\nBuilt with ❤️ using [n8n](https://n8n.io)"
},
"typeVersion": 1
},
{
"id": "d7f147cf-c456-4b47-b8de-29987dc6208f",
"name": "Setup Jira, Slack, Email",
"type": "n8n-nodes-base.set",
"position": [
2304,
864
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d6d4633f-b2b1-4789-a373-6a37e7965203",
"name": "Jira base URL",
"type": "string",
"value": "https://your-company.atlassian.net"
},
{
"id": "2e7685df-5c0c-476c-aa2c-bbf72c255dfa",
"name": "IT support email",
"type": "string",
"value": "it@your-company.com"
},
{
"id": "068a0089-eb68-4118-a21b-acc5485c4d7e",
"name": "IT support slack channel",
"type": "string",
"value": "it-support"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5940141a-f7ad-415b-b930-027f591a07cd",
"name": "Submit JIRA request ticket",
"type": "n8n-nodes-base.jira",
"position": [
2080,
864
],
"parameters": {
"project": {
"__rl": true,
"mode": "list",
"value": "10003",
"cachedResultName": "Support"
},
"summary": "={{ $json.output[0].title }}",
"issueType": {
"__rl": true,
"mode": "list",
"value": "10005",
"cachedResultName": "Task"
},
"additionalFields": {
"assignee": {
"__rl": true,
"mode": "list",
"value": "712020:49f03c74-eab4-4903-aee6-662433856e97",
"cachedResultName": "Dinh Ngoc Huy"
},
"description": "={{ $json.output[0].description }}\nOriginal Voice Message Transcript (by AI)\n---\n{{ $json.output[0].original_message }}\n---\nOriginal Voice Message: {{ $json.output[0].audioUrl }}"
}
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "4pyiEA4RWXJCkSHl",
"name": "Jira SW Cloud account"
}
},
"executeOnce": false,
"retryOnFail": false,
"typeVersion": 1
},
{
"id": "3d7e9547-d45a-46da-9cf0-eea3c8f0d436",
"name": "Telegram Voice Message Trigger",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
336,
960
],
"webhookId": "5cdd7f36-b2e3-4c8d-ab5f-1f2763eb5c75",
"parameters": {
"updates": [
"message"
],
"additionalFields": {
"download": true
}
},
"credentials": {
"telegramApi": {
"id": "paNoPvnV5Wzt4Lhv",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "28ff22df-5242-45aa-8634-159eed3d84af",
"name": "Is audio message?",
"type": "n8n-nodes-base.if",
"position": [
560,
960
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "069b1c3b-d683-46f2-b7d6-9dbcdde41445",
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message.toJsonString() }}",
"rightValue": "audio/ogg"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "28fc9885-9978-4403-9dbf-53ee0d498a7b",
"name": "Un-supported message type",
"type": "n8n-nodes-base.telegram",
"position": [
784,
1056
],
"webhookId": "344e09e1-f90a-4181-b88d-eba8a1729454",
"parameters": {
"text": "=Sorry, I can’t read your input right now.\nPlease send me a voice message, and I’ll help you transcribe and track it! 🎙️💬",
"chatId": "={{ $('Telegram Voice Message Trigger').item.json.message.chat.id }}",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "paNoPvnV5Wzt4Lhv",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "143e2575-a8fe-4ae4-9344-cd9522aa61c1",
"name": "Download audio message",
"type": "n8n-nodes-base.telegram",
"position": [
784,
864
],
"webhookId": "b7eb04dc-b5db-4fbd-8ea6-7692282d9469",
"parameters": {
"fileId": "={{ $json.message.voice.file_id }}",
"resource": "file"
},
"credentials": {
"telegramApi": {
"id": "paNoPvnV5Wzt4Lhv",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "35e82630-9f80-4ffb-8a4e-68ed26af0655",
"name": "Transcribe a recording",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
1008,
768
],
"parameters": {
"options": {},
"resource": "audio",
"operation": "transcribe"
},
"credentials": {
"openAiApi": {
"id": "PPSwAKeLQYgAPobT",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "5f5e1bbe-cda6-48cc-b4fb-fe87ffbcee45",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
2768,
208
],
"parameters": {
"width": 768,
"height": 432,
"content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/jira.png \"Optional title text\")"
},
"typeVersion": 1
},
{
"id": "119dee85-e382-4d71-8790-3748d4b68a28",
"name": "Transcript Processing Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1680,
864
],
"parameters": {
"text": "=Below is the voice message transcript sent to IT support. Please extract all relevant information according to your instructions.\n---\n{{ $json.toJsonString() }}\n---",
"options": {
"systemMessage": "=You are an intelligent IT Support Assistant.\n\nYour job is to analyze voice message transcripts sent to the IT support team via Telegram, and extract all the key information required for internal processing.\n\nHere’s what you must do:\n\n1. Carefully read the entire transcript content of the voice message.\n2. Determine the **actual requester** by checking:\n - If the speaker clearly mentions their **name, role, or department** during the voice message\n - If no identifying details are mentioned, leave the name and department fields blank (they can be filled in later manually)\n3. Extract the following information:\n - Requester's name (if mentioned)\n - Requester's department or team (if mentioned)\n - Request category: choose from one of the following — *Feature, Incident, Access Request, Maintenance*\n - Priority level: *Low, Medium, High, or Critical*\n - Request title: a clear and concise title summarizing the main intent\n - Request description: provide enough technical and business context for the IT team to take action\n - Due date or urgency if mentioned\n - The full original transcript (for reference)\n\n⚠️ Do not make up information that is not mentioned. If a specific field cannot be determined from the transcript, leave it blank or mark as \"Not specified\".\n\nReturn your output as **clearly structured data in text**, following a readable and organized format (not JSON). This will be converted to structured data by another tool."
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.8
},
{
"id": "097266fd-5914-42c5-a99c-62f24eec27ab",
"name": "Inform reporter via Telegram",
"type": "n8n-nodes-base.telegram",
"position": [
2528,
960
],
"webhookId": "ed72173c-01bc-41a7-a369-545e09392e09",
"parameters": {
"text": "=*Dear {{ $('Transcript Processing Agent').item.json.output[0].requested_by.name }},*\n\nThank you for reaching out to the IT Support team. \nWe’ve received your request regarding: \n*{{ $('Transcript Processing Agent').item.json.output[0].title }}*\n\n📝 *Summary:* \n{{ $('Transcript Processing Agent').item.json.output[0].description }}\n\nYour request has been successfully logged in our system and is now being processed by the IT Support team.\n\n🔗 You can track the status of your request here: \n[{{ $('Submit JIRA request ticket').item.json.key }}]({{ $json[\"Jira base URL\"] }}/browse/{{ $('Submit JIRA request ticket').item.json.key }})\n\nOur team will review it shortly and follow up with any updates or actions needed. \n\nBest regards, \n*IT Support Team*",
"chatId": "={{ $('Transcript Processing Agent').item.json.output[0].chatid }}",
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "paNoPvnV5Wzt4Lhv",
"name": "Telegram account"
}
},
"typeVersion": 1.2
},
{
"id": "041b4c60-56a2-4ee5-a537-500874584876",
"name": "Merge",
"type": "n8n-nodes-base.merge",
"position": [
1232,
864
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "adb3c7b6-b595-4b53-921c-bd46ab661c66",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
2768,
672
],
"parameters": {
"width": 768,
"height": 272,
"content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/slack.png \"Optional title text\")"
},
"typeVersion": 1
},
{
"id": "e7a19034-fd0a-4d0e-934b-85a55e6deff4",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
2768,
960
],
"parameters": {
"width": 768,
"height": 512,
"content": "![Alt text](https://wisestackai.s3.ap-southeast-1.amazonaws.com/tele.png \"Optional title text\")"
},
"typeVersion": 1
},
{
"id": "b059c849-f7e8-45a9-b6ae-d70fb4f19e10",
"name": "Backup Audio Message To Google Drive",
"type": "n8n-nodes-base.googleDrive",
"position": [
1008,
960
],
"parameters": {
"name": "=audio-{{ $now.toFormat(\"yyyyLLdd-HHmmss\") }}-{{$binary.data.fileName}}",
"driveId": {
"__rl": true,
"mode": "list",
"value": "My Drive"
},
"options": {},
"folderId": {
"__rl": true,
"mode": "list",
"value": "1ObNNVJFR2vcKqP8p-ZnX_eaZy4gBHgha",
"cachedResultUrl": "https://drive.google.com/drive/folders/1ObNNVJFR2vcKqP8p-ZnX_eaZy4gBHgha",
"cachedResultName": "SmartIT"
}
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "fC471es5gk5Mm900",
"name": "Google Drive account"
}
},
"typeVersion": 3
},
{
"id": "09b62491-202a-4a2a-be88-dd1775658fbd",
"name": "Process output before feeding AI agent",
"type": "n8n-nodes-base.code",
"position": [
1456,
864
],
"parameters": {
"jsCode": "const inputs = $input.all();\n\n// Assumes: \n// inputs[0] = transcript\n// inputs[1] = drive metadata\n\nconst transcriptData = inputs[0].json;\nconst driveData = inputs[1].json;\nconst tele = $('Telegram Voice Message Trigger').first().json.message;\n\nconst result = {\n Transcript: transcriptData.text || '',\n AudioURL: driveData.webContentLink || '',\n ChatID: tele.chat.id,\n FirstName: tele.from.first_name\n};\n\nreturn [{ json: result }];"
},
"typeVersion": 2
},
{
"id": "38348903-4c94-46dc-af77-64c47e20bd18",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
224,
640
],
"parameters": {
"width": 528,
"height": 256,
"content": "## 📥 1. Telegram Voice Input & Validation\n\n### 🔹 Telegram Trigger\nListens for incoming messages via Telegram bot. This is the entry point of the workflow.\n\n### 🔹 Is Audio Message?\nValidates that the message is a voice/audio message. If not, it replies with a polite rejection (\"Only voice messages are supported\")."
},
"typeVersion": 1
},
{
"id": "1c8b21e6-074c-4b4a-bfd8-6f55c7a0e0c5",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
784,
496
],
"parameters": {
"width": 528,
"height": 240,
"content": "## 🎙️ 2. Audio Handling & Transcription\n\n### 🔹 Download Audio Message\nRetrieves the `.oga` file from Telegram for processing.\n\n### 🔹 Transcribe Recording (OpenAI Whisper)\nSends the audio to OpenAI Whisper to generate a transcript of the voice message.\n\n### 🔹 Backup Audio to Google Drive\nUploads the original audio message to Google Drive as a backup and reference."
},
"typeVersion": 1
},
{
"id": "d74dcab5-326b-46a3-8dda-a08c2023e1e5",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1184,
1040
],
"parameters": {
"width": 448,
"height": 256,
"content": "## 🔀 3. Merge & Preprocess Data\n\n### 🔹 Merge Transcript & Metadata\nCombines the transcript and file metadata (e.g. Google Drive link, duration) into a single structured object.\n\n### 🔹 Transform Output for AI Agent\nPrepares and formats the merged data so it can be interpreted accurately by the AI agent."
},
"typeVersion": 1
},
{
"id": "2a4b0d93-7f15-45ad-b97c-446f99d6804b",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1584,
608
],
"parameters": {
"width": 448,
"height": 208,
"content": "## 🧠 4. AI-Powered Transcript Analysis\n### 🔹 Transcript Processing Agent (GPT)\nAnalyzes the voice transcript using a GPT-based agent to extract structured IT support request data:\n- Requester name, department\n- Title & description\n- Request type, priority, and urgency"
},
"typeVersion": 1
},
{
"id": "035592de-727c-42e0-a16a-3b50aeca6e79",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
2096,
528
],
"parameters": {
"width": 544,
"height": 208,
"content": "## 🛠️ 5. Ticket Submission & Internal Notification\n### 🔹 Submit JIRA Request Ticket\nCreates a new JIRA issue using the extracted data from the AI agent.\n### 🔹 Setup Jira, Slack, Email\nOptional step to notify internal teams via Slack, email, or update manual logs with relevant info."
},
"typeVersion": 1
},
{
"id": "b3b9315c-e55d-4bbe-874b-f5ea2ecdf061",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
2112,
1168
],
"parameters": {
"width": 480,
"height": 192,
"content": "## 📬 6. User Confirmation\n### 🔹 Inform Reporter via Telegram\nSends a personalized confirmation message to the original requester including:\n- Summary of the request\n- Ticket number\n- Tracking link to JIRA"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "5c7e739d-016a-4e4a-bb00-7f84d89d81d3",
"connections": {
"041b4c60-56a2-4ee5-a537-500874584876": {
"main": [
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{
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"28ff22df-5242-45aa-8634-159eed3d84af": {
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}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 工单管理, AI 摘要总结
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
高级
节点数量25
分类2
节点类型14
作者
Trung Tran
@trungtranEmpowering small and medium businesses with smart automation and practical AI, no big tech team required. Reach out: lets@automatewith.me
外部链接
在 n8n.io 查看 →
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