使用GPT-4o、Outlook和GoToHuman审批的自动邮件回复
中级
这是一个Ticket Management, AI Chatbot领域的自动化工作流，包含 15 个节点。主要使用 If, Code, ManualTrigger, SplitInBatches, Agent 等节点。 使用GPT-4o、Outlook和GoToHuman审批的自动邮件回复
前置要求
- •OpenAI API Key
使用的节点 (15)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "efb474b59b0341d7791932605bd9ff04a6c7ed9941fdd53dc4a2e4b99a6f9439",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "db46a99c-a87d-4203-925f-f94fed274bbe",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
120,
0
],
"parameters": {
"color": 5,
"width": 1200,
"height": 760,
"content": "### 4. **生成 AI 回复**"
},
"typeVersion": 1
},
{
"id": "2b29c366-caf6-41e5-bf09-a6f60ab9d315",
"name": "工具：注入创意",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
600,
520
],
"parameters": {},
"typeVersion": 1
},
{
"id": "df07d826-251e-4b9f-927f-637280847891",
"name": "解析器：从想法中提取 JSON",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
800,
480
],
"parameters": {
"jsonSchemaExample": "[\n {\n \"body\": \"\"\n }\n]\n"
},
"typeVersion": 1.2
},
{
"id": "3f7eeefc-a208-4020-8b6a-7dc536126daa",
"name": "openai",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
480,
500
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o",
"cachedResultName": "gpt-4o"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "ghJTvay8CvwXDsXz",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "c1d3fd0d-b84e-4346-aa2e-3c3b8cf358e3",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
0
],
"parameters": {
"width": 980,
"height": 760,
"content": "### 1. **触发器**"
},
"typeVersion": 1
},
{
"id": "af0105d8-5b95-4d82-8735-acb6358f607b",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1340,
0
],
"parameters": {
"color": 3,
"width": 760,
"height": 760,
"content": "### 5. **使用 gotoHuman 审核**"
},
"typeVersion": 1
},
{
"id": "be573205-24d6-49e7-924e-d9bfd1879505",
"name": "测试",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-800,
420
],
"parameters": {},
"typeVersion": 1
},
{
"id": "807aecbb-fdc0-4a6b-9fbb-186aefdad240",
"name": "输出今天的日期",
"type": "n8n-nodes-base.code",
"position": [
-520,
560
],
"parameters": {
"jsCode": "const today = new Date();\ntoday.setHours(0, 0, 0, 0); // Normalize to start of day\n\nconst formattedDate = today.toISOString().split('T')[0]; // \"2025-08-06\"\n\nreturn [\n {\n json: {\n searchQuery: `received:${formattedDate}`\n }\n }\n];\n"
},
"typeVersion": 2
},
{
"id": "b4d9154b-c7e8-437b-b6d8-ed22327bfccf",
"name": "AI 代理：为 LinkedIn 创建标题",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
560,
300
],
"parameters": {
"text": "=subject: {{ $json.subject }} Body: {{ $json.body.content }}",
"options": {
"systemMessage": "=You are a personal assistant helping respond to emails. I am an ai automation expert specializing in helping small and medium size businesses automate processes. Create a short response to the email that you are analyzing. \n\nThe email that you write should be written to the sender who sent the email to us. \n\nSign the email as Robert Breen\n\noutput the data like this. \n\n[\n {\n \"body\": \"\"\n }\n]\n"
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 1.9
},
{
"id": "41d1ebef-9808-4d0b-ae30-2e8cd0ae597a",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-880,
-240
],
"parameters": {
"color": 6,
"width": 2980,
"height": 200,
"content": "# 🤖AI 驱动的 Outlook 电子邮件助手与 GoToHuman 审批工作流"
},
"typeVersion": 1
},
{
"id": "a27db7b8-96b1-425e-98d9-e1dc5f939478",
"name": "Microsoft Outlook",
"type": "n8n-nodes-base.microsoftOutlook",
"position": [
-280,
420
],
"webhookId": "ae07c8b7-e0be-4a87-93a8-cfcb00303d0c",
"parameters": {
"limit": 2,
"output": "raw",
"options": {},
"filtersUI": {
"values": {
"search": "={{ $json.searchQuery }} -from:rbreen@ynteractive.com\n",
"filterBy": "search"
}
},
"operation": "getAll"
},
"credentials": {
"microsoftOutlookOAuth2Api": {
"id": "VmTDwKgAl78H8pek",
"name": "Microsoft Outlook account"
}
},
"typeVersion": 2
},
{
"id": "3830b457-613f-4709-b70a-ae5d089d8a83",
"name": "gotoHuman",
"type": "@gotohuman/n8n-nodes-gotohuman.gotoHuman",
"position": [
1460,
300
],
"webhookId": "29fff214-9915-47fe-833f-c78d42709c76",
"parameters": {
"fields": {
"value": {
"email": "={{ $json.output[0].body }}",
"OriginalEmail": "={{ $('Microsoft Outlook').item.json.body.content }}"
},
"schema": [
{
"id": "email",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "email (text)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "OriginalEmail",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "OriginalEmail (emailHtml)",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"email"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"additionalFields": {},
"reviewTemplateID": {
"__rl": true,
"mode": "list",
"value": "7nYfIV9vrefvuHcccGEB",
"cachedResultName": "Email Responses (7nYfIV9vrefvuHcccGEB)"
}
},
"credentials": {
"gotoHumanApi": {
"id": "DDAwJMAARwFCF0fA",
"name": "gotoHuman account"
}
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "6484d15f-94d2-4078-93de-beee1985e085",
"name": "遍历项目",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-40,
560
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "07ef9661-0df9-41a9-b412-3f2af84bba43",
"name": "Microsoft Outlook1",
"type": "n8n-nodes-base.microsoftOutlook",
"position": [
1920,
520
],
"webhookId": "0208ffbc-c796-47a4-8e71-aa175d970c54",
"parameters": {
"message": "={{ $json.responseValues.email.value }}",
"options": {},
"messageId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Microsoft Outlook').item.json.id }}"
},
"operation": "reply"
},
"credentials": {
"microsoftOutlookOAuth2Api": {
"id": "VmTDwKgAl78H8pek",
"name": "Microsoft Outlook account"
}
},
"typeVersion": 2
},
{
"id": "5b6f8868-ac73-44f0-9eaa-64250abab4d6",
"name": "如果",
"type": "n8n-nodes-base.if",
"position": [
1700,
300
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "8516d970-6327-47de-83ab-1945acd928b2",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response }}",
"rightValue": "approved"
}
]
}
},
"typeVersion": 2.2
}
],
"pinData": {},
"connections": {
"5b6f8868-ac73-44f0-9eaa-64250abab4d6": {
"main": [
[
{
"node": "07ef9661-0df9-41a9-b412-3f2af84bba43",
"type": "main",
"index": 0
}
],
[
{
"node": "6484d15f-94d2-4078-93de-beee1985e085",
"type": "main",
"index": 0
}
]
]
},
"be573205-24d6-49e7-924e-d9bfd1879505": {
"main": [
[
{
"node": "807aecbb-fdc0-4a6b-9fbb-186aefdad240",
"type": "main",
"index": 0
}
]
]
},
"3f7eeefc-a208-4020-8b6a-7dc536126daa": {
"ai_languageModel": [
[
{
"node": "b4d9154b-c7e8-437b-b6d8-ed22327bfccf",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"3830b457-613f-4709-b70a-ae5d089d8a83": {
"main": [
[
{
"node": "5b6f8868-ac73-44f0-9eaa-64250abab4d6",
"type": "main",
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},
"6484d15f-94d2-4078-93de-beee1985e085": {
"main": [
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[
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},
"a27db7b8-96b1-425e-98d9-e1dc5f939478": {
"main": [
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{
"node": "6484d15f-94d2-4078-93de-beee1985e085",
"type": "main",
"index": 0
}
]
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"07ef9661-0df9-41a9-b412-3f2af84bba43": {
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]
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},
"807aecbb-fdc0-4a6b-9fbb-186aefdad240": {
"main": [
[
{
"node": "a27db7b8-96b1-425e-98d9-e1dc5f939478",
"type": "main",
"index": 0
}
]
]
},
"2b29c366-caf6-41e5-bf09-a6f60ab9d315": {
"ai_tool": [
[
{
"node": "b4d9154b-c7e8-437b-b6d8-ed22327bfccf",
"type": "ai_tool",
"index": 0
}
]
]
},
"df07d826-251e-4b9f-927f-637280847891": {
"ai_outputParser": [
[
{
"node": "b4d9154b-c7e8-437b-b6d8-ed22327bfccf",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"b4d9154b-c7e8-437b-b6d8-ed22327bfccf": {
"main": [
[
{
"node": "3830b457-613f-4709-b70a-ae5d089d8a83",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
中级 - 工单管理, AI 聊天机器人
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量15
分类2
节点类型11
作者
Robert Breen
@rbreenProfessional services consultant with over 10 years of experience solving complex business problems across industries. I specialize in n8n and process automation—designing custom workflows that integrate tools like Google Calendar, Airtable, GPT, and internal systems. Whether you need to automate scheduling, sync data, or streamline operations, I build solutions that save time and drive results.
外部链接
在 n8n.io 查看 →
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