智能支持分类器-最终版-V140525.9
中级
这是一个Support, AI领域的自动化工作流,包含 8 个节点。主要使用 Set, Wait, Gmail, GoogleSheets, ManualTrigger 等节点,结合人工智能技术实现智能自动化。 使用Gmail、OpenAI GPT-3.5和Google表格自动处理客户支持邮件
前置要求
- •Google 账号和 Gmail API 凭证
- •Google Sheets API 凭证
- •OpenAI API Key
工作流预览
可视化展示节点连接关系,支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入,即可使用此工作流
{
"id": "PBL0Vnp0dTenhlDm",
"meta": {
"instanceId": "0c91cd2a3133931f13781d4dcd6db321515413596b36e6bddb494176726841a7"
},
"name": "Smart-Support-Classifier-Final-V140525.9",
"tags": [
{
"id": "a6b41kNUtX65uzIo",
"name": "tuguidragos.com",
"createdAt": "2025-05-14T18:52:56.055Z",
"updatedAt": "2025-05-14T18:52:56.055Z"
}
],
"nodes": [
{
"id": "20a686b8-bcb3-4b1e-82c4-777ff21702d4",
"name": "Start Workflow",
"type": "n8n-nodes-base.manualTrigger",
"position": [
480,
40
],
"parameters": {},
"typeVersion": 1
},
{
"id": "9297e730-ce96-48bc-af9c-140713730e5f",
"name": "Fetch New Support Email",
"type": "n8n-nodes-base.gmail",
"position": [
660,
40
],
"webhookId": "90228d6b-baee-4dcc-a2fb-a16931c8d298",
"parameters": {
"filters": {
"labelIds": [
"Label_7360154076951125746"
]
},
"operation": "getAll",
"authentication": "serviceAccount"
},
"typeVersion": 2.1
},
{
"id": "9607cc7a-f74c-447c-a094-bce30ce384e3",
"name": "AI: Categorize Customer Request",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
840,
40
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-3.5-turbo",
"cachedResultName": "GPT-3.5-TURBO"
},
"options": {},
"messages": {
"values": [
{
"content": "=You are a customer support specialist for a premium streetwear brand.\n\nYour task is:\n1. Read the customer message below.\n2. Reply in a helpful, friendly and clear tone (do NOT include category or tone in your reply).\n3. Return a JSON object like this:\n\n{\n \"reply\": \"...\",\n \"category\": \"...\", // one of: Complaint, Return, Exchange, Refund, General\n \"tone\": \"...\" // one of: calm, happy, confused, nervous, angry, urgent\n}\n\nCustomer message: \"{{ $json[\"snippet\"] }}\""
}
]
}
},
"typeVersion": 1.8
},
{
"id": "0f44581f-cb39-4c7b-90b2-ffe5000a12c6",
"name": "Wait for AI Response",
"type": "n8n-nodes-base.wait",
"position": [
1200,
40
],
"webhookId": "2e4019c7-4a7a-4613-ae2b-0d83c8ac2258",
"parameters": {
"amount": 60
},
"typeVersion": 1.1
},
{
"id": "a67f020c-c5c8-4d3d-be3b-eff344025afe",
"name": "Prepare Data for Sheet Entry",
"type": "n8n-nodes-base.set",
"position": [
1400,
40
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a0f2548d-b19f-4571-885a-fcd1d9717859",
"name": "reply",
"type": "string",
"value": "={{ JSON.parse($json[\"message\"][\"content\"]).reply}}"
},
{
"id": "a5dda8a1-824d-4e70-be86-c7f26762efa6",
"name": "category",
"type": "string",
"value": "={{ JSON.parse($json[\"message\"][\"content\"]).category }}"
},
{
"id": "500684d5-d743-4612-a32f-33a07303a3a7",
"name": "tone",
"type": "string",
"value": "={{ JSON.parse($json[\"message\"][\"content\"]).tone }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "be051cca-de6b-4a22-84ba-7acddf9fb549",
"name": "Log Request in Google Sheets",
"type": "n8n-nodes-base.googleSheets",
"position": [
1600,
40
],
"parameters": {
"columns": {
"value": {
"Tone": "={{ $json[\"tone\"] }}",
"Email": "={{ $node[\"Fetch New Support Email\"].json[\"From\"].match(/<(.+)>/)?.[1] || $node[\"Fetch New Support Email\"].json[\"From\"] }}",
"Reply": "={{ $json[\"reply\"] }}",
"Subject": "={{ $node[\"Fetch New Support Email\"].json[\"Subject\"] }}",
"Category": "={{ $json[\"category\"] }}",
"Timestamp": "={{ $now }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Subject",
"type": "string",
"display": true,
"required": false,
"displayName": "Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Reply",
"type": "string",
"display": true,
"required": false,
"displayName": "Reply",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Category",
"type": "string",
"display": true,
"required": false,
"displayName": "Category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Tone",
"type": "string",
"display": true,
"required": false,
"displayName": "Tone",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY/edit#gid=0",
"cachedResultName": "log"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1UtGOIpiTxYyAOIj_8-u8k0mWaEgCmAIzfKcvd0bGZsY/edit?usp=drivesdk",
"cachedResultName": "Support_Log_SmartClassifier"
},
"authentication": "serviceAccount"
},
"typeVersion": 4.5
},
{
"id": "7bf39ed5-5633-4fb4-b938-0523cc56d539",
"name": "Send Auto-Response to Customer",
"type": "n8n-nodes-base.gmail",
"position": [
1800,
40
],
"webhookId": "bf7651d5-9da5-4c0a-8651-d160f0446e6f",
"parameters": {
"sendTo": "={{ $node[\"Fetch New Support Email\"].json[\"From\"].match(/<(.*)>/)?.[1] || $node[\"Fetch New Support Email\"].json[\"From\"] }}",
"message": "={{ $node[\"Log Request in Google Sheets\"].json[\"Reply\"] }}",
"options": {},
"subject": "=RE: {{ $node[\"Fetch New Support Email\"].json[\"Subject\"] }}",
"emailType": "text",
"authentication": "serviceAccount"
},
"typeVersion": 2.1
},
{
"id": "1b529682-bdd3-48c1-ac13-f696d75013ef",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"color": 4,
"width": 2060,
"height": 680,
"content": "---\n\n## 📌 Sticky Notes\n\n### 1. Step 1 – Trigger the Workflow\nStarts the automation manually or on a schedule.\n\n### 2. Step 2 – Fetch New Emails\nUses Gmail to retrieve incoming emails with a specific label or filter.\n\n### 3. Step 3 – Classify Email with OpenAI\nSends the email content to GPT-3.5 to detect the category and suggested response.\n\n### 4. Step 4 – Generate Smart Reply\nUses OpenAI to generate a friendly, clear, and personalized email response.\n\n### 5. Step 5 – Send Email to Customer\nReplies to the customer via Gmail with the AI-generated message.\n\n### 6. Step 6 – Log Interaction to Google Sheets\nLogs all data including timestamp, email address, subject, category, and reply.\n\n### 7. Step 7 – Optional Enhancements\nAdd-ons like Slack notifications, translations, webhook triggers, or error handling.\n\n---\n"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6b515165-fa86-46aa-96cb-dc51f5beb393",
"connections": {
"20a686b8-bcb3-4b1e-82c4-777ff21702d4": {
"main": [
[
{
"node": "9297e730-ce96-48bc-af9c-140713730e5f",
"type": "main",
"index": 0
}
]
]
},
"0f44581f-cb39-4c7b-90b2-ffe5000a12c6": {
"main": [
[
{
"node": "a67f020c-c5c8-4d3d-be3b-eff344025afe",
"type": "main",
"index": 0
}
]
]
},
"9297e730-ce96-48bc-af9c-140713730e5f": {
"main": [
[
{
"node": "9607cc7a-f74c-447c-a094-bce30ce384e3",
"type": "main",
"index": 0
}
]
]
},
"be051cca-de6b-4a22-84ba-7acddf9fb549": {
"main": [
[
{
"node": "7bf39ed5-5633-4fb4-b938-0523cc56d539",
"type": "main",
"index": 0
}
]
]
},
"a67f020c-c5c8-4d3d-be3b-eff344025afe": {
"main": [
[
{
"node": "be051cca-de6b-4a22-84ba-7acddf9fb549",
"type": "main",
"index": 0
}
]
]
},
"9607cc7a-f74c-447c-a094-bce30ce384e3": {
"main": [
[
{
"node": "0f44581f-cb39-4c7b-90b2-ffe5000a12c6",
"type": "main",
"index": 0
}
]
]
}
}
}常见问题
如何使用这个工作流?
复制上方的 JSON 配置代码,在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」,粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景?
中级 - 客户支持, 人工智能
需要付费吗?
本工作流完全免费,您可以直接导入使用。但请注意,工作流中使用的第三方服务(如 OpenAI API)可能需要您自行付费。
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工作流信息
难度等级
中级
节点数量8
分类2
节点类型7
作者
Țugui Dragoș
@tuguidragosI create no-code workflows that feel human, think smart, and close leads automatically.
外部链接
在 n8n.io 查看 →
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