使用JIRA、Supabase和AI自动分配支持工单
高级
这是一个Support, AI领域的自动化工作流，包含 36 个节点。主要使用 If, Set, Jira, Sort, SplitOut 等节点，结合人工智能技术实现智能自动化。 使用JIRA、Supabase和AI自动分配支持工单
前置要求
- •OpenAI API Key
- •Supabase URL 和 API Key
使用的节点 (36)
工作流预览
可视化展示节点连接关系，支持缩放和平移
导出工作流
复制以下 JSON 配置到 n8n 导入，即可使用此工作流
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "cce90ce3-5661-4c8b-9752-71bc0e643f01",
"name": "计划触发器",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-1880,
-180
],
"parameters": {
"rule": {
"interval": [
{}
]
}
},
"typeVersion": 1.2
},
{
"id": "9f39b744-e3d5-4cb8-9631-d41ccb311e57",
"name": "OpenAI 嵌入",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-840,
-260
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "fd6f3243-3c94-4208-b200-511eef53f2f7",
"name": "默认数据加载器",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
-700,
-260
],
"parameters": {
"options": {
"metadata": {
"metadataValues": [
{
"name": "project_key",
"value": "={{ $json.project_key }}"
},
{
"name": "issue_key",
"value": "={{ $json.issue_key }}"
},
{
"name": "issue_type",
"value": "={{ $json.issue_type }}"
},
{
"name": "created_at",
"value": "={{ $json.created_date }}"
},
{
"name": "resolved_at",
"value": "={{ $json.resolution_date }}"
},
{
"name": "assignee_id",
"value": "={{ $json.assignee_id }}"
},
{
"name": "assignee_name",
"value": "={{ $json.assignee_name }}"
},
{
"name": "issue_title",
"value": "={{ $json.title }}"
}
]
}
},
"jsonData": "=# {{ $json.title }}\n- created {{ $json.created_date }}\n- resolved {{ $json.resolution_date }}\n\n## description\n{{ $json.description }}",
"jsonMode": "expressionData"
},
"typeVersion": 1
},
{
"id": "d577536e-bee5-45ea-929e-951f4a255462",
"name": "递归字符文本分割器",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
"position": [
-600,
-140
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "5fb95703-27aa-4ae3-b220-b2cca3596e0d",
"name": "问题相似性数据库",
"type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
"position": [
-840,
-440
],
"parameters": {
"mode": "insert",
"options": {},
"tableName": {
"__rl": true,
"mode": "list",
"value": "documents",
"cachedResultName": "documents"
}
},
"credentials": {
"supabaseApi": {
"id": "AkI6FZYwHrf8n5Zw",
"name": "Supabase(jira-issues-similarity-database)"
}
},
"typeVersion": 1
},
{
"id": "94d53f32-7f01-487f-b1a3-0dc15f8dc673",
"name": "Supabase Vector Store",
"type": "@n8n/n8n-nodes-langchain.vectorStoreSupabase",
"position": [
-540,
500
],
"parameters": {
"mode": "retrieve-as-tool",
"topK": 20,
"options": {},
"toolName": "get_similar_issues",
"tableName": {
"__rl": true,
"mode": "list",
"value": "documents",
"cachedResultName": "documents"
},
"toolDescription": "Call this tool to find similar issues but which are resolved and by whom."
},
"credentials": {
"supabaseApi": {
"id": "AkI6FZYwHrf8n5Zw",
"name": "Supabase(jira-issues-similarity-database)"
}
},
"typeVersion": 1
},
{
"id": "d1c88dcd-62ef-4bb8-86d4-1ef294bb063d",
"name": "OpenAI 嵌入1",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
-460,
620
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "a23442f6-c701-4b47-aea4-8764adab3d8d",
"name": "OpenAI 聊天模型",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-680,
500
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "d07139dd-9df4-4e95-a0b0-4e28054b62c9",
"name": "查找相似问题 + 分配人",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-660,
300
],
"parameters": {
"text": "=# {{ $json.fields.summary }}\n\n## description\n{{ $json.fields.description }}",
"options": {
"systemMessage": "You are a project management assistant helping to assign stale JIRA issues to team members. To find out who best to assign the issue to, you must first find similar JIRA issues in terms of problem and context and attain the team members who resolved them. The logic is that these team members are likely to be best suited to take on the issue since they've tackled similar issues before.\n\nIn your response, for each matching issue, list the following:\n* issue_key\n* assignee_id\n* assignee_name"
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "c28e06eb-a8bd-4abc-821d-5efee7bbdf99",
"name": "检查用户工作流",
"type": "n8n-nodes-base.jira",
"position": [
880,
580
],
"parameters": {
"options": {
"jql": "=status = \"In Progress\"\nAND assignee = \"{{ $json.assignee_id }}\""
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "6bcad177-dc47-42f3-893d-5d64f28b8d75",
"name": "遍历每个用户",
"type": "n8n-nodes-base.splitInBatches",
"position": [
680,
380
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "5112d1da-464a-42e9-9d76-1e6064f1ebfc",
"name": "将用户分配到工单",
"type": "n8n-nodes-base.jira",
"position": [
1520,
620
],
"parameters": {
"issueKey": "={{ $('Issue Ref').item.json.key }}",
"operation": "update",
"updateFields": {
"assignee": {
"__rl": true,
"mode": "id",
"value": "={{ $json.assignee_id }}"
}
}
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "4063032d-5103-4b24-b04c-db3e1ba1002f",
"name": "计划触发器1",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-1520,
300
],
"parameters": {
"rule": {
"interval": [
{}
]
}
},
"typeVersion": 1.2
},
{
"id": "44a07e61-6edd-4beb-b7e3-4c7474cb620f",
"name": "移除重复项",
"type": "n8n-nodes-base.removeDuplicates",
"position": [
-1380,
-220
],
"parameters": {
"options": {},
"operation": "removeItemsSeenInPreviousExecutions",
"dedupeValue": "={{ $json.key }}"
},
"typeVersion": 2
},
{
"id": "1084ffd4-99a6-4a10-a209-1c6c83d0df02",
"name": "收集字段",
"type": "n8n-nodes-base.set",
"position": [
-1200,
-220
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d68a1967-a68e-49cf-9a7c-bd2093dd953d",
"name": "project_key",
"type": "string",
"value": "={{ $json.fields.project.key }}"
},
{
"id": "16dcfcff-4dc9-4cca-bd65-6631533e6438",
"name": "issue_key",
"type": "string",
"value": "={{ $json.key }}"
},
{
"id": "645b7ba5-440d-45cc-9051-b58fac3cf8b6",
"name": "issue_type",
"type": "string",
"value": "={{ $json.fields.issuetype.name }}"
},
{
"id": "26863d50-042a-41bb-9579-5af24ed291cb",
"name": "created_date",
"type": "string",
"value": "={{ $json.fields.created }}"
},
{
"id": "231d153f-a189-4d16-a2c1-77a3de8bfba4",
"name": "resolution_date",
"type": "string",
"value": "={{ $json.fields.resolutiondate }}"
},
{
"id": "46c67aaf-6731-4890-800b-7a3361b1c7f0",
"name": "assignee_id",
"type": "string",
"value": "={{ $json.fields.assignee.accountId }}"
},
{
"id": "48103da0-3c14-442a-9b5b-711f720373c7",
"name": "assignee_name",
"type": "string",
"value": "={{ $json.fields.assignee.displayName }}"
},
{
"id": "1b3de52c-c558-4b76-87dd-2a6874789254",
"name": "title",
"type": "string",
"value": "={{ $json.fields.summary }}"
},
{
"id": "29091123-2d60-4345-8443-34e3a1d4dff0",
"name": "description",
"type": "string",
"value": "={{ $json.fields.description }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5109b7f5-61e1-4634-b29c-276c9c4fff23",
"name": "获取超过5天未分配的工单",
"type": "n8n-nodes-base.jira",
"position": [
-1340,
300
],
"parameters": {
"options": {
"jql": "=project = \"My Kanban Project\"\nAND status = \"To Do\"\nAND assignee IS EMPTY\nAND assignee CHANGED BEFORE -5d"
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "7fcd1b7e-4bcd-4d09-b306-dd5b5de685e0",
"name": "遍历每个问题",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-1040,
300
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "eed6d212-daae-49ee-81e9-0b550cb3a34c",
"name": "问题引用",
"type": "n8n-nodes-base.noOp",
"position": [
-840,
300
],
"parameters": {},
"typeVersion": 1
},
{
"id": "041949bc-ad09-45bb-acc0-915092cde6ad",
"name": "向问题添加评论",
"type": "n8n-nodes-base.jira",
"position": [
1700,
620
],
"parameters": {
"comment": "=Auto-assigned to {{ $('Count Assigned Open Issues per User').item.json.assignee_name }} due to no assignee within past 5 days.",
"options": {},
"issueKey": "={{ $('Issue Ref').item.json.key }}",
"resource": "issueComment"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "ccb525d9-fc6e-47f3-ac2a-dde4c266962b",
"name": "便签",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1620,
-460
],
"parameters": {
"color": 7,
"width": 580,
"height": 460,
"content": "## 1. 获取已解决的问题"
},
"typeVersion": 1
},
{
"id": "c4868156-e663-46b1-8979-b561dcb0620b",
"name": "最近50个已解决",
"type": "n8n-nodes-base.jira",
"position": [
-1560,
-220
],
"parameters": {
"options": {
"jql": "=project = \"My Kanban Project\"\nAND status = \"Done\"\nAND assignee IS NOT EMPTY\nAND created >= -1d"
},
"operation": "getAll"
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "IH5V74q6PusewNjD",
"name": "Jira SW Cloud account"
}
},
"typeVersion": 1
},
{
"id": "bdf6c882-7a91-485a-9f75-4c27ba5b936c",
"name": "便签1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1000,
-660
],
"parameters": {
"color": 7,
"width": 660,
"height": 660,
"content": "## 2. 在向量数据库中创建搜索索引"
},
"typeVersion": 1
},
{
"id": "806a7ac1-999b-49f7-94b4-386341a2a4e1",
"name": "便签2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1620,
80
],
"parameters": {
"color": 7,
"width": 500,
"height": 460,
"content": "## 3. 监控陈旧未分配问题"
},
"typeVersion": 1
},
{
"id": "28c2f824-868d-4b0b-b362-7cfa31ad23d6",
"name": "便签3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-860,
80
],
"parameters": {
"color": 7,
"width": 1380,
"height": 700,
"content": "## 4. 查找已解决的相似问题"
},
"typeVersion": 1
},
{
"id": "91134c07-9df5-4a01-ab69-b9461698e260",
"name": "便签4",
"type": "n8n-nodes-base.stickyNote",
"position": [
540,
120
],
"parameters": {
"color": 7,
"width": 800,
"height": 720,
"content": "## 5. 确定哪位知识渊博的团队成员最有空闲"
},
"typeVersion": 1
},
{
"id": "3a7e0c75-148d-4bef-ab2a-ef2246c369d6",
"name": "便签5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1380,
360
],
"parameters": {
"color": 7,
"width": 560,
"height": 480,
"content": "## 6. 将陈旧问题自动分配给团队成员"
},
"typeVersion": 1
},
{
"id": "9af64316-0380-4a23-8935-a58a829e9064",
"name": "OpenAI 聊天模型1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-200,
440
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "f67f4290-b7f7-4034-9c78-3ff38cbb256f",
"name": "问题转项目",
"type": "n8n-nodes-base.splitOut",
"position": [
20,
300
],
"parameters": {
"options": {},
"fieldToSplitOut": "output"
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "20582918-7638-4b07-8aec-ad30412b2879",
"name": "转为结构化输出",
"type": "@n8n/n8n-nodes-langchain.informationExtractor",
"position": [
-300,
300
],
"parameters": {
"text": "={{ $json.output }}",
"options": {},
"schemaType": "manual",
"inputSchema": "{\n \"type\": \"array\",\n \"items\": {\n \"type\": \"object\",\n \"required\": [\"issue_key\",\"assignee_id\",\"assignee_name\"],\n \"properties\": {\n \"issue_key\": { \"type\": \"string\" },\n \"assignee_id\": { \"type\": \"string\" },\n \"assignee_name\": { \"type\": \"string\" }\n }\n }\n}"
},
"typeVersion": 1
},
{
"id": "bd950805-811f-49d0-9a32-a54cf647e819",
"name": "统计每个用户的已分配未解决问题数",
"type": "n8n-nodes-base.summarize",
"position": [
880,
380
],
"parameters": {
"options": {},
"fieldsToSplitBy": "assignee_id",
"fieldsToSummarize": {
"values": [
{
"field": "in_progress"
}
]
}
},
"typeVersion": 1.1
},
{
"id": "fddbc5de-21a2-434e-ab1c-c6b06d96d2c7",
"name": "统计每个用户的进行中问题数",
"type": "n8n-nodes-base.set",
"position": [
1080,
580
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "48221b51-ef3a-4e62-ba13-8a305e8787e9",
"name": "assignee_id",
"type": "string",
"value": "={{ $('For Each User').item.json.assignee_id }}"
},
{
"id": "60b212ff-8ad3-414b-8aac-e93dbeb1f359",
"name": "in_progress",
"type": "string",
"value": "={{ $json.isNotEmpty() ? 1 : 2 }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "1bde2079-2c61-4024-889e-178afede1bf4",
"name": "按最多空闲排序",
"type": "n8n-nodes-base.sort",
"position": [
1080,
380
],
"parameters": {
"options": {},
"sortFieldsUi": {
"sortField": [
{
"fieldName": "count_in_progress"
}
]
}
},
"typeVersion": 1
},
{
"id": "22691a79-fa71-40b6-b4f8-bcd82864dce5",
"name": "是否有项目？",
"type": "n8n-nodes-base.if",
"position": [
180,
300
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5366f6f7-68e6-4bd8-ba8e-030abdbf34e3",
"operator": {
"type": "object",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "8030303e-97ce-4ab2-8f3f-ae44f82c6815",
"name": "跳过",
"type": "n8n-nodes-base.noOp",
"position": [
340,
620
],
"parameters": {},
"typeVersion": 1
},
{
"id": "6245bd37-15ce-4c3c-9430-8708e5be5b13",
"name": "便签6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
620
],
"parameters": {
"color": 5,
"width": 360,
"height": 120,
"content": "### 如果未找到相似问题怎么办？"
},
"typeVersion": 1
},
{
"id": "8919a9c2-063e-4d69-977b-e0c3f1e28c50",
"name": "便签7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2140,
-1080
],
"parameters": {
"width": 480,
"height": 1080,
"content": "## 试用说明"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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"node": "bd950805-811f-49d0-9a32-a54cf647e819",
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"type": "main",
"index": 0
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"node": "6bcad177-dc47-42f3-893d-5d64f28b8d75",
"type": "main",
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[
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"type": "main",
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"1084ffd4-99a6-4a10-a209-1c6c83d0df02": {
"main": [
[
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}常见问题
如何使用这个工作流？
复制上方的 JSON 配置代码，在您的 n8n 实例中创建新工作流并选择「从 JSON 导入」，粘贴配置后根据需要修改凭证设置即可。
这个工作流适合什么场景？
高级 - 客户支持, 人工智能
需要付费吗？
本工作流完全免费，您可以直接导入使用。但请注意，工作流中使用的第三方服务（如 OpenAI API）可能需要您自行付费。
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作者
Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
外部链接
在 n8n.io 查看 →
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