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GPT-5 Nano 다국어 챗봇을 사용한 이커머스 고객 지원 자동 처리

중급

이것은AI Chatbot, Multimodal AI분야의자동화 워크플로우로, 13개의 노드를 포함합니다.주로 Set, Merge, SplitOut, Agent, ChatTrigger 등의 노드를 사용하며. GPT-5 Nano 다국어 챗봇을 사용한 이커머스 고객 지원 자동 처리

사전 요구사항
  • OpenAI API Key
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
  "meta": {
    "instanceId": "ad0113c344ee237399e44e9f11798b05baeb83a6196d514a9ae9d2ad71c3b5c9",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "a5c3ebce-f05b-4985-96ef-b98b8db66a22",
      "name": "채팅 메시지 수신 시",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -1216,
        2176
      ],
      "webhookId": "ccaca032-7964-4a83-9417-91a223bc1485",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.3
    },
    {
      "id": "c01659d9-5000-41a9-888e-69f341671baa",
      "name": "구조화된 출력 파서",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        -816,
        2544
      ],
      "parameters": {
        "jsonSchemaExample": "{\n\t\"language\": \"English\"\n}"
      },
      "typeVersion": 1.3
    },
    {
      "id": "a18b9aa9-16d8-4a35-94f5-0858f3a494ca",
      "name": "OpenAI 챗 모델",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1120,
        2608
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-5-nano",
          "cachedResultName": "gpt-5-nano"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4l6TDfLZVFS24g3X",
          "name": "OpenAi account 4"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "038c0447-c2c3-44cd-8c32-191420a284d7",
      "name": "분할 출력",
      "type": "n8n-nodes-base.splitOut",
      "position": [
        -480,
        2144
      ],
      "parameters": {
        "options": {},
        "fieldToSplitOut": "languages"
      },
      "typeVersion": 1
    },
    {
      "id": "574618a3-c10b-4acc-9599-a2c332151170",
      "name": "OpenAI 챗 모델2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -224,
        2480
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-5-nano",
          "cachedResultName": "gpt-5-nano"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4l6TDfLZVFS24g3X",
          "name": "OpenAi account 4"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "a9c9d55b-708d-4404-bde5-646690b1be8e",
      "name": "심플 메모리",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        -32,
        2480
      ],
      "parameters": {
        "sessionKey": "={{ $('When chat message received').item.json.sessionId }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.3
    },
    {
      "id": "e0b9ac67-8637-49f3-bdd6-e456823e91e6",
      "name": "이커머스 언어 프롬프트",
      "type": "n8n-nodes-base.set",
      "position": [
        -752,
        2160
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "languages",
              "name": "languages",
              "type": "array",
              "value": [
                {
                  "language": "english",
                  "system_prompt": "You are a friendly and professional ecommerce customer service assistant. Help customers with product inquiries, order tracking, returns, and general shopping questions. Always be polite, helpful, and aim to provide accurate information about products and services. If you cannot find specific information, guide the customer to the appropriate resources or suggest contacting human support. Keep responses concise but informative, and always prioritize customer satisfaction."
                },
                {
                  "language": "spanish",
                  "system_prompt": "Eres un asistente de servicio al cliente de comercio electrónico amigable y profesional. Ayuda a los clientes con consultas de productos, seguimiento de pedidos, devoluciones y preguntas generales de compras. Siempre sé cortés, útil y busca proporcionar información precisa sobre productos y servicios. Si no puedes encontrar información específica, guía al cliente a los recursos apropiados o sugiere contactar al soporte humano. Mantén las respuestas concisas pero informativas, y siempre prioriza la satisfacción del cliente."
                },
                {
                  "language": "french",
                  "system_prompt": "Vous êtes un assistant de service client e-commerce amical et professionnel. Aidez les clients avec les demandes de produits, le suivi des commandes, les retours et les questions générales d'achat. Soyez toujours poli, serviable et visez à fournir des informations précises sur les produits et services. Si vous ne trouvez pas d'informations spécifiques, guidez le client vers les ressources appropriées ou suggérez de contacter le support humain. Gardez les réponses concises mais informatives, et priorisez toujours la satisfaction du client."
                }
              ]
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "b9266b06-fd77-420d-a320-570d58b3ab47",
      "name": "선택 언어만 유지",
      "type": "n8n-nodes-base.merge",
      "position": [
        -480,
        2432
      ],
      "parameters": {
        "mode": "combine",
        "options": {
          "fuzzyCompare": false
        },
        "advanced": true,
        "mergeByFields": {
          "values": [
            {
              "field1": "language",
              "field2": "output.language"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "2943304d-2f38-4cde-b351-98eced80460a",
      "name": "언어 감지",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -1040,
        2288
      ],
      "parameters": {
        "options": {
          "systemMessage": "Identify what language this is written in. output the language. \n\noutput like this. all lower case\n\n{\n\t\"language\": \"English\"\n}"
        },
        "hasOutputParser": true
      },
      "typeVersion": 2.2
    },
    {
      "id": "a3d76522-3b39-4674-9312-2090643d1235",
      "name": "챗 에이전트",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -256,
        2208
      ],
      "parameters": {
        "text": "={{ $('When chat message received').item.json.chatInput }}",
        "options": {
          "systemMessage": "={{ $json.system_prompt }}"
        },
        "promptType": "define"
      },
      "typeVersion": 2.2
    },
    {
      "id": "900cadeb-ed9e-410b-bd03-6aefa132f100",
      "name": "스티키 노트7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1728,
        1968
      ],
      "parameters": {
        "width": 400,
        "height": 784,
        "content": "## ⚙️ Setup Instructions\n\n### 1️⃣ Set Up OpenAI Connection\n#### Get API Key\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys)  \n2. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview)  \n3. Add funds to your billing account  \n4. Copy your API key into the **OpenAI credentials** in n8n  \n\n### 2️⃣ Configure Your Languages & Prompts\n- Open the **Set Node** named `Ecommerce Language Prompts`.  \n- Update or expand the list of languages and their **system prompts**.  \n- Example already includes:  \n  - English  \n  - Spanish  \n  - French  \n\n## 📬 Contact Information\nNeed help customizing this workflow or building similar automations?  \n\n📧 Email: [robert@ynteractive.com](mailto:robert@ynteractive.com)  \n🔗 LinkedIn: [Robert Breen](https://www.linkedin.com/in/robert-breen-29429625/)  \n🌐 Website: [ynteractive.com](https://ynteractive.com)  \n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "ed260a85-7b05-4c07-af6f-81621aaa5699",
      "name": "스티키 노트8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1280,
        1968
      ],
      "parameters": {
        "color": 7,
        "width": 1392,
        "height": 784,
        "content": "# 🌍 Multilingual eCommerce Customer Service Chatbot (n8n Workflow)\n\nThis workflow creates a **multilingual eCommerce chatbot** that automatically detects the customer’s language and provides tailored responses. It is designed for online shops to improve customer support in English, Spanish, and French.\n\nThe chatbot is powered by **OpenAI’s GPT-5 Nano** and runs entirely inside **n8n**, with built-in memory to keep conversations contextual and helpful.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "f83c5946-8ed3-410e-aad6-f81f6144afa3",
      "name": "스티키 노트12",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1232,
        2416
      ],
      "parameters": {
        "color": 3,
        "width": 288,
        "height": 304,
        "content": "### 1. Set Up OpenAI Connection\n\n#### Get API Key:\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys)\n1. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview)\n2. Add funds to your billing account & copy your api key into the openAI credentials\n"
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "038c0447-c2c3-44cd-8c32-191420a284d7": {
      "main": [
        [
          {
            "node": "b9266b06-fd77-420d-a320-570d58b3ab47",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "a9c9d55b-708d-4404-bde5-646690b1be8e": {
      "ai_memory": [
        [
          {
            "node": "a3d76522-3b39-4674-9312-2090643d1235",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "2943304d-2f38-4cde-b351-98eced80460a": {
      "main": [
        [
          {
            "node": "b9266b06-fd77-420d-a320-570d58b3ab47",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "a18b9aa9-16d8-4a35-94f5-0858f3a494ca": {
      "ai_languageModel": [
        [
          {
            "node": "2943304d-2f38-4cde-b351-98eced80460a",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "574618a3-c10b-4acc-9599-a2c332151170": {
      "ai_languageModel": [
        [
          {
            "node": "a3d76522-3b39-4674-9312-2090643d1235",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "c01659d9-5000-41a9-888e-69f341671baa": {
      "ai_outputParser": [
        [
          {
            "node": "2943304d-2f38-4cde-b351-98eced80460a",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "e0b9ac67-8637-49f3-bdd6-e456823e91e6": {
      "main": [
        [
          {
            "node": "038c0447-c2c3-44cd-8c32-191420a284d7",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "a5c3ebce-f05b-4985-96ef-b98b8db66a22": {
      "main": [
        [
          {
            "node": "2943304d-2f38-4cde-b351-98eced80460a",
            "type": "main",
            "index": 0
          },
          {
            "node": "e0b9ac67-8637-49f3-bdd6-e456823e91e6",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "b9266b06-fd77-420d-a320-570d58b3ab47": {
      "main": [
        [
          {
            "node": "a3d76522-3b39-4674-9312-2090643d1235",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
자주 묻는 질문

이 워크플로우를 어떻게 사용하나요?

위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.

이 워크플로우는 어떤 시나리오에 적합한가요?

중급 - AI 챗봇, 멀티모달 AI

유료인가요?

이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.

워크플로우 정보
난이도
중급
노드 수13
카테고리2
노드 유형9
난이도 설명

일정 경험을 가진 사용자를 위한 6-15개 노드의 중간 복잡도 워크플로우

저자
Robert Breen

Robert Breen

@rbreen

Professional services consultant with over 10 years of experience solving complex business problems across industries. I specialize in n8n and process automation—designing custom workflows that integrate tools like Google Calendar, Airtable, GPT, and internal systems. Whether you need to automate scheduling, sync data, or streamline operations, I build solutions that save time and drive results.

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카테고리: 34