Traitement des consultations clients WhatsApp avec l'IA et le routage des intentions

• •Clé API Google Gemini

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  "name": "Handle WhatsApp customer inquiries with AI and intent routing",
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        "content": "## 💬 WhatsApp Customer Support Bot\n### ✨ Universal Template for ANY Business\n\n**What it does:**\n- Receives WhatsApp messages automatically\n- Classifies customer intent (product, contact, support)\n- Routes to pre-built responses (fast) or AI agent (smart)\n- Sends professional replies with product info & prices\n- Remembers conversation context\n\n**Works for:** Fashion | Electronics | Food | Furniture | Beauty | ANY store!\n\n**Requirements:**\n- WhatsApp Business API (Twilio/360Dialog/Meta)\n- Google Gemini API key\n- n8n instance\n\n**Quick Setup:**\n\n1️⃣ **Connect WhatsApp** - Add API credentials to WhatsApp nodes\n\n2️⃣ **Customize Products** - Edit \"Classify User Intent\" node with YOUR categories\n\n3️⃣ **Add Product List** - Update \"Generate Product Response\" with YOUR items & prices\n\n4️⃣ **Company Info** - Fill YOUR details in \"Build AI System Prompt\" node\n\n5️⃣ **Test & Launch** - Send test messages, verify, activate!\n\n**Customize (No Coding!):**\n- Products: Edit \"Generate Product Response\"\n- Categories: Update \"Classify User Intent\"\n- Store info: Modify \"Generate Contact Info Response\"\n- AI behavior: Adjust \"Build AI System Prompt\"\n\n**Hybrid Approach = Cost Savings:**\n- 80% queries → Pre-built responses (instant, free)\n- 20% queries → AI agent (smart, low cost)\n\n**Result:** Save 80% on AI costs while maintaining quality!\n\n💡 **Pro Tip:** Start with pre-built FAQs, let AI handle the rest!"
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        "content": "## 📱 Step 1: Receive WhatsApp Message\n\nWhatsApp Business API triggers the workflow when a customer sends a message.\n\nCaptures:\n- Chat ID\n- User ID\n- User name\n- Message text\n- Timestamp\n\nSupports text messages (media handling can be added)."
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        "content": "## 🧠 Step 2: Intent Classification\n\nAnalyzes the message to determine what the customer wants:\n\n**Intents Recognized:**\n- 🛍️ Product inquiry (monitors, CPUs, GPUs, etc.)\n- 📞 Contact information\n- 👋 Greeting\n- 🙏 Thanks\n- 💰 Price inquiry\n- 🆘 Support request\n- ❓ General inquiry\n\nUses keyword matching and pattern recognition for fast, accurate classification."
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        "content": "## 🔀 Step 3: Intelligent Routing\n\nRoutes to the best response handler based on intent:\n\n**Route 1**: Product inquiries → Pre-built catalog responses (fast, cost-effective)\n\n**Route 2**: Contact/hours → Static information response\n\n**Route 3**: Complex questions → AI agent with full context\n\nThis hybrid approach balances speed, cost, and intelligence."
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        "content": "## 🤖 Step 4: AI Agent (For Complex Queries)\n\nGoogle Gemini AI handles:\n- Custom product recommendations\n- Comparison questions\n- Technical specifications\n- Build suggestions\n- Multi-step conversations\n\nFeatures:\n- Conversation memory (remembers context)\n- Company knowledge (products, policies)\n- Natural language understanding\n- Markdown-formatted responses"
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        "content": "## 📤 Step 5: Send WhatsApp Response\n\nFormats and sends the response back to the customer via WhatsApp.\n\nSupports:\n- Markdown formatting (bold, italic, lists)\n- Emojis for engagement\n- Links to products\n- Multi-line messages\n\nResponses are friendly, professional, and on-brand."
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      "name": "WhatsApp Trigger - Receive Messages",
      "type": "n8n-nodes-base.whatsAppTrigger",
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      "webhookId": "whatsapp-webhook-id",
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          "messages"
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      "credentials": {
        "whatsAppTriggerApi": {
          "id": "UHBhPoQG2bNZKkzc",
          "name": "WhatsApp OAuth account"
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      "name": "Parse WhatsApp Message Data",
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        "jsCode": "// Extract and structure message data\nconst message = $input.item.json.message;\nconst chatId = message.chat.id;\nconst userId = message.from.id;\nconst userName = message.from.first_name || 'Customer';\nconst userText = message.text || '';\nconst messageId = message.message_id;\n\n// Store session data for downstream nodes\nconst sessionData = {\n  chatId: chatId,\n  userId: userId,\n  userName: userName,\n  messageText: userText.toLowerCase(), // Lowercase for intent matching\n  originalText: userText, // Keep original for AI\n  messageId: messageId,\n  timestamp: new Date().toISOString()\n};\n\nreturn [sessionData];"
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        "jsCode": "// Intent Classification with Pattern Matching\nconst text = $input.item.json.messageText;\nconst originalText = $input.item.json.originalText;\n\nlet intent = 'general_inquiry';\nlet entities = {\n  category: null,\n  brand: null,\n  priceRange: null\n};\n\n// Priority 1: Contact/Location queries (check first)\nif (/where.*store|store.*locat|address|location|contact|phone|email|visit.*store|shop.*address/i.test(text)) {\n  intent = 'contact_info';\n  return [{...($input.item.json), intent, entities}];\n}\n\n// Priority 2: Greetings (only exact greetings)\nif (/^(hi|hello|hey|good morning|good evening|good afternoon|start|greetings)$/i.test(text)) {\n  intent = 'greeting';\n  return [{...($input.item.json), intent, entities}];\n}\n\n// Priority 3: Thanks\nif (/thank|thanks|appreciate|grateful/i.test(text)) {\n  intent = 'thanks';\n  return [{...($input.item.json), intent, entities}];\n}\n\n// Priority 4: Product categories\n// CUSTOMIZE THESE PATTERNS FOR YOUR BUSINESS TYPE\nconst categories = [\n  // Electronics/Tech Store Examples:\n  { pattern: /(monitor|display|screen|tv)/i, category: 'monitors' },\n  { pattern: /(laptop|notebook|computer)/i, category: 'laptops' },\n  { pattern: /(phone|mobile|smartphone)/i, category: 'phones' },\n  { pattern: /(headphone|earphone|earbuds|airpods)/i, category: 'audio' },\n  \n  // Fashion Store Examples:\n  { pattern: /(shirt|tshirt|top|blouse)/i, category: 'clothing' },\n  { pattern: /(jeans|pants|trousers)/i, category: 'bottomwear' },\n  { pattern: /(dress|gown|saree)/i, category: 'ethnic' },\n  { pattern: /(shoe|footwear|sneaker|sandal)/i, category: 'footwear' },\n  { pattern: /(bag|purse|wallet)/i, category: 'accessories' },\n  \n  // Home/Furniture Examples:\n  { pattern: /(sofa|couch|chair|seating)/i, category: 'furniture' },\n  { pattern: /(bed|mattress|bedroom)/i, category: 'bedroom' },\n  { pattern: /(table|desk|dining)/i, category: 'tables' },\n  { pattern: /(decor|decoration|wall art)/i, category: 'decor' },\n  \n  // Beauty/Cosmetics Examples:\n  { pattern: /(skincare|cream|serum|moisturizer)/i, category: 'skincare' },\n  { pattern: /(makeup|lipstick|foundation)/i, category: 'makeup' },\n  { pattern: /(perfume|fragrance|cologne)/i, category: 'fragrance' },\n  \n  // Food/Grocery Examples:\n  { pattern: /(grocery|groceries|food)/i, category: 'groceries' },\n  { pattern: /(vegetable|fruit|produce)/i, category: 'fresh' },\n  { pattern: /(snack|chips|biscuit)/i, category: 'snacks' },\n  \n  // Add YOUR business-specific categories here\n  // { pattern: /YOUR_KEYWORD/i, category: 'YOUR_CATEGORY' },\n];\n\nfor (const cat of categories) {\n  if (cat.pattern.test(text)) {\n    intent = 'product_inquiry';\n    entities.category = cat.category;\n    break;\n  }\n}\n\n// Priority 5: Order tracking\nif (/track.*order|order.*status|where.*order|order.*id/i.test(text)) {\n  intent = 'order_tracking';\n}\n\n// Priority 6: Price queries (if not already classified)\nif (intent !== 'contact_info' && /price|cost|how much|budget|expensive|cheap|rate/i.test(text)) {\n  intent = 'price_inquiry';\n}\n\n// Priority 7: Shipping/Delivery\nif (/shipping|delivery|courier|dispatch|arrive|reach/i.test(text)) {\n  intent = 'shipping_inquiry';\n}\n\n// Priority 8: Return/Refund\nif (/return|refund|exchange|replace|cancel/i.test(text)) {\n  intent = 'return_request';\n}\n\n// Priority 9: Support queries\nif (/help|support|problem|issue|complaint|not working/i.test(text)) {\n  intent = 'support_request';\n}\n\nreturn [{...($input.item.json), intent, entities}];"
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        "jsCode": "// Generate Product Catalog Response\nconst category = $input.item.json.entities.category;\nconst userName = $input.item.json.userName;\n\nlet response = '';\n\n// ========================================\n// CUSTOMIZE WITH YOUR ACTUAL PRODUCTS\n// ========================================\n// The examples below show different business types\n// Replace with YOUR products, prices, and categories\n\n// EXAMPLE 1: Electronics Store\nif (category === 'monitors') {\n  response = `Great choice, ${userName}! Check out our *MONITORS*:\\n\\n`;\n  response += `1. *24\" Full HD Monitor*\\n   💰 ₹8,999\\n   ✅ In Stock\\n   🔗 https://yourstore.com/monitors\\n\\n`;\n  response += `2. *27\" 4K Professional Display*\\n   💰 ₹22,999\\n   🎉 20% OFF!\\n   🔗 https://yourstore.com/monitors\\n\\n`;\n}\n\n// EXAMPLE 2: Fashion Store\nelse if (category === 'clothing') {\n  response = `Hi ${userName}! Here are our trending *CLOTHING* items:\\n\\n`;\n  response += `👕 *Men's Cotton T-Shirts*\\n   💰 Starting at ₹399\\n   🔗 https://yourstore.com/mens-tshirts\\n\\n`;\n  response += `👗 *Women's Summer Dresses*\\n   💰 ₹1,299 - ₹2,999\\n   🎉 Buy 2 Get 10% OFF\\n   🔗 https://yourstore.com/dresses\\n\\n`;\n}\n\n// EXAMPLE 3: Home Decor Store\nelse if (category === 'furniture') {\n  response = `Wonderful choice, ${userName}! Our *FURNITURE* collection:\\n\\n`;\n  response += `🛋️ *3-Seater Sofa Set*\\n   💰 ₹24,999\\n   🚚 Free Delivery\\n   🔗 https://yourstore.com/sofas\\n\\n`;\n  response += `🪑 *Dining Table (6-Seater)*\\n   💰 ₹15,999\\n   ✅ Solid Wood\\n   🔗 https://yourstore.com/dining\\n\\n`;\n}\n\n// EXAMPLE 4: Beauty & Cosmetics\nelse if (category === 'skincare') {\n  response = `Great selection, ${userName}! Our *SKINCARE* products:\\n\\n`;\n  response += `✨ *Vitamin C Face Serum*\\n   💰 ₹599\\n   🌿 100% Natural\\n   🔗 https://yourstore.com/skincare\\n\\n`;\n  response += `💆 *Anti-Aging Night Cream*\\n   💰 ₹899\\n   ⭐ Bestseller!\\n   🔗 https://yourstore.com/skincare\\n\\n`;\n}\n\n// EXAMPLE 5: Food & Grocery\nelse if (category === 'groceries') {\n  response = `Perfect, ${userName}! Check our *GROCERIES*:\\n\\n`;\n  response += `🌾 *Organic Rice (5kg)*\\n   💰 ₹450\\n   🌱 Chemical-free\\n   🔗 https://yourstore.com/groceries\\n\\n`;\n  response += `🫘 *Mixed Nuts Pack (500g)*\\n   💰 ₹299\\n   💪 High Protein\\n   🔗 https://yourstore.com/dry-fruits\\n\\n`;\n}\n\n// Default: Show all categories\nelse {\n  response = `Hi ${userName}! Browse our categories:\\n\\n`;\n  response += `📱 [Category 1]\\n`;\n  response += `👕 [Category 2]\\n`;\n  response += `🏠 [Category 3]\\n`;\n  response += `💄 [Category 4]\\n\\n`;\n  response += `🌐 Visit: https://yourstore.com/`;\n}\n\n// Add universal call-to-action\nresponse += `\\n\\n✨ Special Offer: [Your Current Promotion]`;\nresponse += `\\n📞 Questions? Call: +91 XXXXXXXXXX`;\nresponse += `\\n💬 Or just reply here!`;\n\nreturn [{\n  chatId: $input.item.json.chatId,\n  response: response,\n  parseMode: 'Markdown'\n}];"
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