Automatisation du support client WhatsApp avec transcription vocale, FAQ et planification de rendez-vous
Avancé
Ceci est unMiscellaneous, AI Chatbot, Multimodal AIworkflow d'automatisation du domainecontenant 23 nœuds.Utilise principalement des nœuds comme If, Set, Switch, WhatsApp, HttpRequest. Support client WhatsApp automatisé, avec transcription vocale, FAQ et planification de rendez-vous
Prérequis
- •Peut nécessiter les informations d'identification d'authentification de l'API cible
- •Clé API OpenAI
- •Informations d'identification Google Sheets API
- •Clé API Google Gemini
Nœuds utilisés (23)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"meta": {
"instanceId": "04c7c3f1743831184e4a6edaf1f906dbab0c745cc98b8af3ef7660bbefe74cb4",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "93118333-81b4-48a6-b5e4-ccc1eb2915df",
"name": "WhatsApp Message reçu",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-592,
0
],
"webhookId": "190af2b7-6938-422f-8c6b-2e13e421b3e6",
"parameters": {
"options": {
"messageStatusUpdates": [
"all"
]
},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "c2db53c3-7a90-444a-a785-a439ef835434",
"name": "Aucune opération, ne rien faire",
"type": "n8n-nodes-base.noOp",
"position": [
-416,
144
],
"parameters": {},
"typeVersion": 1
},
{
"id": "c528b6af-a39d-4e86-9542-1c1dd066af22",
"name": "Est-ce un message ?",
"type": "n8n-nodes-base.if",
"position": [
-416,
0
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0655157c-cac4-4993-af22-d167b2343297",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !!$json.messages?.[0]?.from }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf",
"name": "Transcrire l'audio",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
320,
-32
],
"parameters": {
"options": {},
"resource": "audio",
"operation": "transcribe"
},
"credentials": {
"openAiApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1.8
},
{
"id": "df6ac069-fe1e-41d3-a872-571bae411220",
"name": "Télécharger l'audio vocal",
"type": "n8n-nodes-base.whatsApp",
"position": [
0,
-32
],
"webhookId": "8b4c0792-1956-4cf3-b6fb-390606d3e028",
"parameters": {
"resource": "media",
"operation": "mediaUrlGet",
"mediaGetId": "={{ $json.messages[0].audio.id }}"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 1
},
{
"id": "8f30d58e-2eb3-47d7-b39f-92b85678b962",
"name": "Obtenir l'audio",
"type": "n8n-nodes-base.httpRequest",
"position": [
160,
-32
],
"parameters": {
"url": "={{ $json.url }}",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppApi"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 4.2
},
{
"id": "4090b5c6-fa50-4350-8f29-c18be5aea6f0",
"name": "get_schedule",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1168,
224
],
"parameters": {
"limit": 3,
"options": {},
"timeMax": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Before', ``, 'string') }}",
"timeMin": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('After', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"operation": "getAll"
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "85f332ff-cda7-43c1-9042-3a601d96075d",
"name": "ai_memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
720,
32
],
"parameters": {
"sessionKey": "={{ $json.chat_id }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "dc0b8085-4b5b-4ff9-aaf2-99c291caa1d4",
"name": "set_appointment",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1408,
224
],
"parameters": {
"end": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('End', ``, 'string') }}",
"start": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Start', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"additionalFields": {}
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"name": "Agent du service client",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
720,
-160
],
"parameters": {
"text": "={{ $json.text }}",
"options": {
"systemMessage": "=**System Prompt for WhatsApp Customer Service Bot**\n\nYou are a helpful and professional **WhatsApp customer service assistant**.\nYou always respond politely, concisely, and in a friendly tone.\nYou can answer FAQs, provide service information, and schedule appointments.\nYou must always use the provided tools to complete tasks. Do not invent answers.\n\n### Tools you must use:\n\n1. **faq_base**\n * Retrieves FAQs from a Google Sheet.\n * Returns a table with: `id | question | answer`.\n * Use when the user asks a general or frequently asked question.\n * Your job: search for the closest matching question and return the most relevant answer.\n\n2. **get_services**\n * Retrieves service information from a Google Sheet.\n * Returns a table with: `id | service_name | service_description | price`.\n * Use when the user asks about services, details, or prices.\n\n3. **get_schedule**\n * Checks Google Calendar for available time slots.\n * Input: service type, preferred day/time.\n * Returns 3 available slot options.\n * Ask the user to choose one.\n\n4. **set_appointment**\n * Books the confirmed appointment in Google Calendar.\n * Input: chosen service, date/time, and customer details (name, email, phone).\n\n5. **agent_reply**\n * Sends messages back to the user on WhatsApp.\n * Always use this tool to answer back to the user.\n\n### Rules of Behavior\n\n* Always use `agent_reply` to send every response.\n* Never make up answers — always rely on the tools.\n* If the user’s request is unclear, ask clarifying questions.\n* For FAQs: query `faq_base`.\n* For service details: query `get_services`.\n* For scheduling:\n\n 1. Ask the user which service they want.\n 2. Ask for preferred day and time.\n 3. Call `get_schedule` and show 3 options.\n 4. Collect name, email, phone number.\n 5. Call `set_appointment`.\n 6. Confirm booking with the user.\n"
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "3d698916-6647-4f37-8d25-14d5f6b8ef51",
"name": "faq_base",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
672,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "",
"cachedResultName": "FAQ"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "24d7069b-7738-47cd-8932-c557676fc9c2",
"name": "Contexte de l'agent",
"type": "n8n-nodes-base.set",
"position": [
544,
-160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "7182b6f8-b1b2-4dd8-a5a0-d0c820816767",
"name": "chat_id",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.metadata.phone_number_id }}"
},
{
"id": "433cf6ab-8939-412b-aa92-6fca6af534e9",
"name": "from",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.messages[0].from }}"
},
{
"id": "f19e6d2a-6ffa-41e3-8ff3-44b70976d0d4",
"name": "text",
"type": "string",
"value": "={{ $json.text || $('WhatsApp Message Received').item.json.messages[0]?.text?.body || ''}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9e7842c0-de0f-4aac-a830-bc70a4e4b614",
"name": "Routeur de chat",
"type": "n8n-nodes-base.switch",
"position": [
-208,
-144
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a561aab7-4c3b-4c96-9bb7-078281b5c7d5",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "text"
}
]
},
"renameOutput": true
},
{
"outputKey": "voice",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b7f1055d-6651-416f-b0cd-c46e003d4f3a",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "8fb27413-ab5f-4757-afe8-1df81dcf578d",
"name": "get_services",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
928,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1356596420,
"cachedResultUrl": "",
"cachedResultName": "SERVICES"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "b83be440-9e12-44fd-b003-7526dd835905",
"name": "ai_chat",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
608,
32
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "ef0a1451-f68b-40f5-a7d6-c0a0fa4ea87d",
"name": "Envoyer un message",
"type": "n8n-nodes-base.whatsApp",
"position": [
1360,
-160
],
"webhookId": "9a7a2303-94a0-41d3-bd40-5bfb3dfa3080",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "={{ $('Agent Context').item.json.chat_id }}",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Agent Context').item.json.from }}"
},
"credentials": {
"whatsAppApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "cb3bc335-7def-4ed5-962d-8dcd33e383f6",
"name": "Note autocollante",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1200,
-640
],
"parameters": {
"width": 864,
"height": 608,
"content": "## WhatsApp customer service bot with FAQ and appointment scheduling\n\n### Who’s it for\nThis template is designed for businesses that provide customer support and appointment-based services over WhatsApp. It’s ideal for service providers (e.g., clinics, salons, repair shops, consultants) that want to automate FAQs, share service information, and schedule appointments without manual effort.\n\n### How it works\n- Answers FAQs by querying a Google Sheet knowledge base.\n- Provides service information (name, description, price) from a Google Sheet.\n- Schedules appointments by:\n 1. Asking which service the customer wants.\n 2. Collecting preferred day and time.\n 3. Checking Google Calendar for availability.\n 4. Offering 3 slots and letting the customer choose.\n 5. Collecting name, email, and phone.\n 6. Creating the appointment in Google Calendar.\n- Sends all replies through WhatsApp.\n\n### Requirements\n- Google Sheets (for FAQs and Services)\n- Google Calendar\n- WhatsApp integration in n8n\n"
},
"typeVersion": 1
},
{
"id": "cbd8557c-b7cf-4c3b-819f-185627c444c9",
"name": "Note autocollante 1",
"type": "n8n-nodes-base.stickyNote",
"position": [
592,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## FAQ Handling\nThis step checks the FAQ Google Sheet (columns: id | question | answer). \nIt retrieves the closest match to the customer’s question and returns the answer.\n"
},
"typeVersion": 1
},
{
"id": "1f6d9f0f-6bfb-4b4d-ae94-5af40e4c395e",
"name": "Note autocollante 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Service Information\nThis step looks up the Services Google Sheet (columns: id | service_name | service_description | price). \nIt provides details about available services and pricing.\n"
},
"typeVersion": 1
},
{
"id": "2738b689-a5ab-4e15-bf33-c133cc07dc98",
"name": "Note autocollante 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1104,
256
],
"parameters": {
"color": 6,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Schedule Availability\nThis step asks the customer for their preferred service, day, and time. \nIt then queries Google Calendar for available slots and returns 3 options.\n"
},
"typeVersion": 1
},
{
"id": "796d6a12-5046-4d6a-aae2-b659d7bebe30",
"name": "Note autocollante 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1360,
256
],
"parameters": {
"color": 6,
"width": 224,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Appointment Confirmation\nOnce the customer selects a slot, we collect their name, email, and phone number. \nThen, we create a Google Calendar event with this info using the set_appointment node.\n"
},
"typeVersion": 1
},
{
"id": "a795a3d0-5f77-46ed-af14-8c68c057c88c",
"name": "Note autocollante 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
-336
],
"parameters": {
"color": 4,
"width": 320,
"height": 336,
"content": "## WhatsApp Replies\nAll communication with the user is done through the agent_reply node (WhatsApp integration). \nThis ensures the customer gets confirmations, slot options, and service details directly in chat.\n"
},
"typeVersion": 1
},
{
"id": "beef1f37-e019-49f3-a64b-944b3a448fe0",
"name": "Note autocollante 6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-48,
-48
],
"parameters": {
"color": 2,
"width": 512,
"height": 288,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n## Voice note transcribe\n** Voice Notes sent by customers are transformed into text for further processing by the AI Agent,"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"b83be440-9e12-44fd-b003-7526dd835905": {
"ai_languageModel": [
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},
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},
"85f332ff-cda7-43c1-9042-3a601d96075d": {
"ai_memory": [
[
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"type": "ai_memory",
"index": 0
}
]
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},
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},
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],
[
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"type": "main",
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},
"4090b5c6-fa50-4350-8f29-c18be5aea6f0": {
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"4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf": {
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"0efd193c-a796-4ca1-905b-a3bdd6aac5e2": {
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}
}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Divers, Chatbot IA, IA Multimodale
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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AIventesagent：WhatsAppet网站ventesagent（RAG）
AIventesagent：WhatsAppet网站ventesagent（RAG）
Set
Switch
Postgres
+
Set
Switch
Postgres
69 NœudsVansh Arora
Service client WhatsApp par IA basé sur GPT-4, routage intelligent et base de connaissances
Service client WhatsApp basé sur l'IA (GPT-4, routage intelligent et base de connaissances)
Set
Gmail
Merge
+
Set
Gmail
Merge
45 NœudsPaul
Chatbot IA
Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds23
Catégorie3
Types de nœuds14
Description de la difficulté
Auteur
AureusR
@aureusrExperienced Operations and Workflow Manager with a Master’s degree in Electronics and Software Development. I specialize in designing and implementing efficient, automated systems that help teams save time, reduce errors, and scale with confidence. My expertise spans across business process optimization, automation platforms, and custom workflow solutions. Looking to streamline your operations? Book a consultation with me to explore tailored automation strategies and n8n-powered workflows.
Liens externes
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