Soporte al cliente
Avanzado
Este es unContent Creation, Multimodal AIflujo de automatización del dominio deautomatización que contiene 21 nodos.Utiliza principalmente nodos como Gmail, GoogleDrive, GmailTrigger, Agent, GoogleDriveTrigger. Soporte al cliente automatizado de Gmail usando un agente de base de conocimientos GPT-4
Requisitos previos
- •Cuenta de Google y credenciales de API de Gmail
- •Credenciales de API de Google Drive
- •Clave de API de OpenAI
- •Clave de API de Pinecone
Nodos utilizados (21)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"id": "udLJ2xzM6OGUAEQn",
"meta": {
"instanceId": "6f81894254c2852bfe28b07fc1f6652b03481706dd714d6609cc88e8521956d2",
"templateCredsSetupCompleted": true
},
"name": "Customer Support",
"tags": [],
"nodes": [
{
"id": "9f52a98d-5268-4e3a-97f3-5b8719e5aaff",
"name": "Clasificador de Texto",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
192,
64
],
"parameters": {
"options": {},
"inputText": "={{ $json.text }}",
"categories": {
"categories": [
{
"category": "Customer Support",
"description": "An email that is related to helping out a customer. They may be asking questions about our policies or questions about product or services."
},
{
"category": "Other",
"description": "Any email is not customer support related."
}
]
}
},
"typeVersion": 1.1
},
{
"id": "3ca0071b-686d-4dea-84fd-6ed71bdfa14c",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
160,
240
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "7157699d-02ec-4d0e-b676-687fb0b25f75",
"name": "Agente de IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
624,
-16
],
"parameters": {
"text": "={{ $('Gmail Trigger').item.json.text }}",
"options": {
"systemMessage": "=# Overview\n\nYou are a customer support agent from Blueproof. Your role is to reply to incoming emails using your knowledgebase tool.\n\n## Output\nonly output the email body\n\n## Instructions\n-sign off as Yasser @ Blueproof\n\n## Final Notes\nif you didn't found the answer in your knowledgebase do not come up with hallusinated answer, just tell the user that you don't have the information in a proper way."
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "7bfeebf7-120a-4785-a4a5-f6cd2ef764b8",
"name": "Embeddings OpenAI",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
864,
336
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2",
"name": "base de conocimiento",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
784,
192
],
"parameters": {
"mode": "retrieve-as-tool",
"options": {
"pineconeNamespace": "FAQ"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "n8n",
"cachedResultName": "n8n"
},
"toolDescription": "call this tool to access knowledgebase"
},
"credentials": {
"pineconeApi": {
"id": "4rb1dBTjp60vz23a",
"name": "PineconeApi account"
}
},
"typeVersion": 1.3
},
{
"id": "b1ba03dc-9d94-4233-850f-c67586428e74",
"name": "Responder a un mensaje",
"type": "n8n-nodes-base.gmail",
"position": [
1184,
-16
],
"webhookId": "d3cbbce9-b00e-45ce-bbdd-4d641b52bffc",
"parameters": {
"message": "={{ $('AI Agent').item.json.output }}",
"options": {
"appendAttribution": false
},
"emailType": "text",
"messageId": "={{ $('Gmail Trigger').item.json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 2.1
},
{
"id": "c3810836-c0b5-448b-ab0c-7167b6ba3584",
"name": "Añadir etiqueta al mensaje",
"type": "n8n-nodes-base.gmail",
"position": [
976,
-16
],
"webhookId": "d2bc9b4e-a817-4c44-aded-0d0c60da654c",
"parameters": {
"labelIds": [
"IMPORTANT"
],
"messageId": "={{ $('Gmail Trigger').item.json.id }}",
"operation": "addLabels"
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 2.1
},
{
"id": "8fb33be4-21d9-4a49-9f1f-e3c89c49540e",
"name": "Sin operación, no hacer nada",
"type": "n8n-nodes-base.noOp",
"position": [
384,
304
],
"parameters": {},
"typeVersion": 1
},
{
"id": "9339887b-461b-4a3e-a483-1f29dd446b7a",
"name": "Google Drive Trigger",
"type": "n8n-nodes-base.googleDriveTrigger",
"position": [
-208,
-592
],
"parameters": {
"event": "fileCreated",
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"triggerOn": "specificFolder",
"folderToWatch": {
"__rl": true,
"mode": "list",
"value": "1Z4mmP2gGcUAIHoKzN0Cjuf9r23bCx8fl",
"cachedResultUrl": "https://drive.google.com/drive/folders/1Z4mmP2gGcUAIHoKzN0Cjuf9r23bCx8fl",
"cachedResultName": "n8n"
}
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "ni1eRKNagQs3faSo",
"name": "Google Drive"
}
},
"typeVersion": 1
},
{
"id": "73189044-3324-4dff-a8cc-9174900cc0fb",
"name": "Descargar archivo",
"type": "n8n-nodes-base.googleDrive",
"position": [
0,
-592
],
"parameters": {
"fileId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"options": {},
"operation": "download"
},
"credentials": {
"googleDriveOAuth2Api": {
"id": "ni1eRKNagQs3faSo",
"name": "Google Drive"
}
},
"typeVersion": 3
},
{
"id": "009d65e5-4f02-460a-a395-2fa8eea7a70b",
"name": "Pinecone Vector Store",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
208,
-592
],
"parameters": {
"mode": "insert",
"options": {
"pineconeNamespace": "FAQ"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "n8n",
"cachedResultName": "n8n"
}
},
"credentials": {
"pineconeApi": {
"id": "4rb1dBTjp60vz23a",
"name": "PineconeApi account"
}
},
"typeVersion": 1.3
},
{
"id": "731aa45f-e2d2-405e-aebf-d796830d9ebb",
"name": "Default Data Loader",
"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
"position": [
336,
-416
],
"parameters": {
"options": {},
"dataType": "binary",
"textSplittingMode": "custom"
},
"typeVersion": 1.1
},
{
"id": "26a54599-e00a-40c9-8b6f-8f98ec1431a7",
"name": "Recursive Character Text Splitter",
"type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
"position": [
416,
-240
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "f7447b47-e6fa-4a2f-a7c9-c313eea0bcb8",
"name": "Embeddings OpenAI1",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
160,
-368
],
"parameters": {
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "f0658841-a213-4d9a-b87d-0174f2dc4bfa",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-304,
32
],
"parameters": {
"width": 256,
"content": "## AI Gmail Customer Support \nThis template auto-replies to customer emails in Gmail using AI + your knowledge base."
},
"typeVersion": 1
},
{
"id": "792141cb-cf13-4515-bd10-db61b9bf479d",
"name": "Gmail Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
0,
64
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"id": "FfZDgV0aNlveNxvt",
"name": "Gmail cred"
}
},
"typeVersion": 1.3
},
{
"id": "a6b06e9a-ef64-4c29-aad8-3346eb1f448b",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-176,
-336
],
"parameters": {
"color": 4,
"height": 192,
"content": "## Auto Update Knowledge Base \nWhen you add a file to a specific folder in your google drive it automatically update the vector database and add the file to the knowledge base."
},
"typeVersion": 1
},
{
"id": "37d7d970-e076-4eb1-a1e6-62fc155062fc",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-256,
-624
],
"parameters": {
"width": 848,
"height": 528,
"content": ""
},
"typeVersion": 1
},
{
"id": "48575e3f-6579-4a29-a56a-ab0c8c2e6d3e",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
112,
-32
],
"parameters": {
"width": 352,
"height": 80,
"content": "## Classification \nAI checks if the email is customer support or not."
},
"typeVersion": 1
},
{
"id": "7854ddf5-7119-4e0d-abcd-459611f97278",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
576,
192
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "6ljetIXS9Oig1w9v",
"name": "OpenAi cred"
}
},
"typeVersion": 1.2
},
{
"id": "5d60f0df-53c7-4a1e-b3bb-c1869dd14401",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
624,
-128
],
"parameters": {
"width": 208,
"height": 96,
"content": "## AI Agent \nSearches your knowledge base and drafts a reply."
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "4c6edfde-4bb9-4b1d-ac1a-a4b62e359bee",
"connections": {
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"main": [
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{
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},
"73189044-3324-4dff-a8cc-9174900cc0fb": {
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},
"b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2": {
"ai_tool": [
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"type": "main",
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},
"7bfeebf7-120a-4785-a4a5-f6cd2ef764b8": {
"ai_embedding": [
[
{
"node": "b58e1ae7-70ab-4aa2-861e-b6177b7f2dc2",
"type": "ai_embedding",
"index": 0
}
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},
"3ca0071b-686d-4dea-84fd-6ed71bdfa14c": {
"ai_languageModel": [
[
{
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"type": "ai_languageModel",
"index": 0
}
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},
"f7447b47-e6fa-4a2f-a7c9-c313eea0bcb8": {
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"type": "ai_embedding",
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"type": "ai_languageModel",
"index": 0
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},
"731aa45f-e2d2-405e-aebf-d796830d9ebb": {
"ai_document": [
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"type": "ai_document",
"index": 0
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},
"c3810836-c0b5-448b-ab0c-7167b6ba3584": {
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"type": "main",
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"ai_textSplitter": [
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"type": "ai_textSplitter",
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}
}
}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Creación de contenido, IA Multimodal
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos21
Categoría2
Tipos de nodos13
Descripción de la dificultad
Autor
Yasser Sami
@yassersamiAI Automation Architect building smart workflows with n8n. I help businesses save time by automating processes, connecting apps, and integrating AI. My focus is on creating efficient, reliable systems that streamline operations and reduce manual work.
Enlaces externos
Ver en n8n.io →
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