Soporte al cliente impulsado por IA: automatización de correo electrónico, base de conocimiento y escalado a humano
Este es unTicket Management, AI RAGflujo de automatización del dominio deautomatización que contiene 26 nodos.Utiliza principalmente nodos como Set, Gmail, Slack, GoogleDrive, GmailTrigger. AIcorreo electrónico支持系统:integraciónGmail、Gemini、GPT-4、SlackyGoogle Sheetsdeflujo de trabajo程
- •Cuenta de Google y credenciales de API de Gmail
- •Bot Token de Slack o URL de Webhook
- •Credenciales de API de Google Drive
- •Credenciales de API de Google Sheets
- •Clave de API de OpenAI
- •Clave de API de Google Gemini
- •Clave de API de Pinecone
Nodos utilizados (26)
Categoría
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"name": "AI-Powered Customer Support: Email, Knowledge Base & Human Escalation Automation",
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"name": "Agente de Escalación Urgente",
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"parameters": {},
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{
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"name": "Enviar Respuesta por Gmail",
"type": "n8n-nodes-base.gmail",
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"webhookId": "911a8e14-8234-4e89-9b48-516ecf6ff70a",
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"parameters": {},
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"name": "Modelo de Chat Google Gemini",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
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336
],
"parameters": {},
"typeVersion": 1
},
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"name": "Almacén Vectorial Pinecone",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
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224
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"parameters": {},
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"parameters": {},
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{
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"name": "Activador de Google Drive",
"type": "n8n-nodes-base.googleDriveTrigger",
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"type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
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}¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Gestión de tickets, RAG de IA
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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David Olusola
@dae221I help ambitious businesses eliminate operational bottlenecks and scale faster with AI automation. My clients typically see 40-60% efficiency gains within 90 days. Currently accepting 3 new projects this quarter - david@daexai.com
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