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Recordatorios automáticos de fechas límite de tickets GLPI

Avanzado

Este es unTicket Management, Multimodal AIflujo de automatización del dominio deautomatización que contiene 16 nodos.Utiliza principalmente nodos como If, Set, SplitOut, Aggregate, HttpRequest. Recordatorio automatizado de fechas límite de tickets GLPI a través de Microsoft Teams

Requisitos previos
  • •Pueden requerirse credenciales de autenticación para la API de destino

Nodos utilizados (16)

If
Set
NoOp
SplitOut
Aggregate
StickyNote
HttpRequest
MicrosoftTeams
SplitInBatches
ScheduleTrigger

Categoría

Gestión de tickets
IA Multimodal
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
React Flow
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "meta": {
    "instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3"
  },
  "nodes": [
    {
      "id": "89d3c9e8-e4cc-4a28-80ab-7f7661491168",
      "name": "Sin operación, do nothing3",
      "type": "n8n-nodes-base.noOp",
      "position": [
        320,
        400
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "5c41293e-18e8-49eb-94bd-442d4c1fc373",
      "name": "End session1",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        96,
        32
      ],
      "parameters": {
        "url": "={{ $('Configuration Variables').item.json.glpi_url }}apirest.php/killSession",
        "options": {},
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Session-Token",
              "value": "={{ $('Get session token').item.json.session_token }}"
            },
            {
              "name": "App-Token",
              "value": "={{ $('Configuration Variables').item.json.app_token }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "d15822e3-b973-457a-9706-779958ff44b1",
      "name": "Sin operación, do nothing2",
      "type": "n8n-nodes-base.noOp",
      "position": [
        320,
        32
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "d33d8698-b491-4d09-8ea0-ce2d9feb9e95",
      "name": "Configuration Variables",
      "type": "n8n-nodes-base.set",
      "position": [
        -1248,
        560
      ],
      "parameters": {
        "fields": {
          "values": [
            {
              "name": "glpi_url",
              "stringValue": "https://your_glpi_server.com"
            },
            {
              "name": "app_token",
              "stringValue": "Your App Token is here"
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.2
    },
    {
      "id": "37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21",
      "name": "Send a message to Support Technician 1",
      "type": "n8n-nodes-base.microsoftTeams",
      "position": [
        96,
        416
      ],
      "webhookId": "faef30e7-48b9-48d8-ac4a-2930a533a552",
      "parameters": {
        "chatId": {
          "__rl": true,
          "mode": "list",
          "value": "19:9d87b5db-9cfe-4cc5-ab11-b131a06789ff_b3481c22-4337-4a46-aec4-0457bad71345@unq.gbl.spaces",
          "cachedResultUrl": "https://teams.microsoft.com/l/chat/19%3A9d87b5db-9cfe-4cc5-ab11-b131a06789ff_b3481c22-4337-4a46-aec4-0457bad71345%40unq.gbl.spaces/0?tenantId=84a66816-16ec-48c3-bcea-b62049cde20b",
          "cachedResultName": "Support Technician 1, Integropen Solutions (oneOnOne)"
        },
        "message": "=## Action Required: Ticket about to expire\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Expires in:** {{ $json['18'] }}",
        "options": {
          "includeLinkToWorkflow": false
        },
        "resource": "chatMessage"
      },
      "credentials": {
        "microsoftTeamsOAuth2Api": {
          "id": "6gsSfvAqrtsa0H1n",
          "name": "Microsoft Teams account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "ad446521-d997-4563-84f6-30dbd5865622",
      "name": "Send a message to Support Technician 2",
      "type": "n8n-nodes-base.microsoftTeams",
      "position": [
        320,
        608
      ],
      "webhookId": "faef30e7-48b9-48d8-ac4a-2930a533a552",
      "parameters": {
        "chatId": {
          "__rl": true,
          "mode": "list",
          "value": "19:57fafa2a-5195-4d52-a389-ef2fb95d75f0_b3481c22-4337-4a46-aec4-0457bad71345@unq.gbl.spaces",
          "cachedResultUrl": "https://teams.microsoft.com/l/chat/19%3A57fafa2a-5195-4d52-a389-ef2fb95d75f0_b3481c22-4337-4a46-aec4-0457bad71345%40unq.gbl.spaces/0?tenantId=84a66816-16ec-48c3-bcea-b62049cde20b",
          "cachedResultName": "Support Technician 2, Integropen Solutions (oneOnOne)"
        },
        "message": "=## Action Required: Ticket about to expire\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Expires in:** {{ $json['18'] }}",
        "options": {
          "includeLinkToWorkflow": false
        },
        "resource": "chatMessage"
      },
      "credentials": {
        "microsoftTeamsOAuth2Api": {
          "id": "6gsSfvAqrtsa0H1n",
          "name": "Microsoft Teams account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "27036a12-b3ee-4319-b65c-c98bb217897a",
      "name": "Agregar",
      "type": "n8n-nodes-base.aggregate",
      "position": [
        -128,
        32
      ],
      "parameters": {
        "options": {},
        "aggregate": "aggregateAllItemData"
      },
      "typeVersion": 1
    },
    {
      "id": "1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef",
      "name": "Tickets about to expire",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -800,
        560
      ],
      "parameters": {
        "url": "={{ $('Configuration Variables').item.json.glpi_url }}/apirest.php/search/Ticket",
        "options": {},
        "sendQuery": true,
        "sendHeaders": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "criteria[0][field]",
              "value": "18"
            },
            {
              "name": "criteria[0][searchtype]",
              "value": "lessthan"
            },
            {
              "name": "criteria[0][value]",
              "value": "={{new Date(Date.now() + (2 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}}"
            }
          ]
        },
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            },
            {
              "name": "Session-Token",
              "value": "={{ $json.session_token }}"
            },
            {
              "name": "App-Token",
              "value": "={{ $('Configuration Variables').item.json.app_token }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "861d3525-6e45-476d-a00b-fade07e0ded8",
      "name": "Get session token",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -1024,
        560
      ],
      "parameters": {
        "url": "={{ $json.glpi_url }}/apirest.php/initSession",
        "options": {},
        "sendHeaders": true,
        "authentication": "genericCredentialType",
        "genericAuthType": "httpBasicAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            },
            {
              "name": "App-Token",
              "value": "={{ $json.app_token }}"
            }
          ]
        }
      },
      "credentials": {
        "httpBasicAuth": {
          "id": "7dcUgKfChVkBmVFm",
          "name": "GLPI"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "db9e10ea-b03f-4792-b5e7-5b4484a5351c",
      "name": "Support Technician 1?",
      "type": "n8n-nodes-base.if",
      "position": [
        -128,
        320
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "2aae6f0c-eea2-4402-a2dc-d75f946134ee",
              "operator": {
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json[\"5\"] }}",
              "rightValue": "7"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "097be4cb-3a42-413e-99a1-281c5fbd284b",
      "name": "Support Technician 2?",
      "type": "n8n-nodes-base.if",
      "position": [
        96,
        224
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "6c4e4a5b-7eda-48dd-8b44-cc66715d3399",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json[\"5\"] }}",
              "rightValue": "8"
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "9143952e-58bd-40ac-aece-3d718e54674b",
      "name": "Disparador programado",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -1472,
        560
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "triggerAtHour": 9
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "9a2a292d-4472-4ad2-8c92-ee7ff5989f03",
      "name": "Recorrer elementos",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -352,
        560
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 3
    },
    {
      "id": "38834a1f-125c-4aa6-a4e0-63f8fce69d69",
      "name": "Split Out",
      "type": "n8n-nodes-base.splitOut",
      "position": [
        -576,
        560
      ],
      "parameters": {
        "options": {},
        "fieldToSplitOut": "data"
      },
      "typeVersion": 1
    },
    {
      "id": "0f8bf852-c719-49ed-8400-975c74cdd7cd",
      "name": "Nota adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -2048,
        -32
      ],
      "parameters": {
        "color": 5,
        "width": 720,
        "height": 496,
        "content": "## Requirements:\n- GLPI REST API\n- User with application administrator privileges\n\n- Necessary Changes\n\nUpdate the GLPI server URL in the \"Configuration Variables\" node\n\nglpi_url: \"https://your_glpi_server.com\"\napp_token: \"Your App Token is here\"\n\nGLPI User ID Identification\nFor complete workflow configuration, it's necessary to identify the correct IDs of technical users for proper notification assignment.\nUser IDs can be obtained by accessing user management in GLPI and observing the ID directly in the browser URL when selecting a specific user.\nPath: Administration > Users > [Select User]\nWhen clicking on the desired user, you can see the user ID directly in the browser URL (e.g., id=7 for Support Technician 1, id=8 for Support Technician 2).\n\n- The technician id must be taken into account for IF nodes to redirect to the correct technician in teams."
      },
      "typeVersion": 1
    },
    {
      "id": "ee77c5c3-03b1-47e2-825f-734f386ae613",
      "name": "Nota adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1312,
        -32
      ],
      "parameters": {
        "color": 4,
        "width": 976,
        "height": 496,
        "content": "## Tickets about to expire node\n\nThe criteria[0][value] field sets the date range for identifying cases that are close to expiration, allowing a notification to be generated for the technician.\n\nExample:\ncriteria[0][value]: {{new Date(Date.now() + (5 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}}\n\nTechnical explanation:\nThe {{new Date(Date.now() + (5 * 24 * 60 * 60 * 1000)).toISOString().split('T')[0]}} value does the following:\n\nDate.now() → Gets the current date and time in milliseconds.\n\n+ (5 * 24 * 60 * 60 * 1000) → Adds 5 days (5 days × 24 hours × 60 minutes × 60 seconds × 1000 ms).\n\nnew Date(...) → Creates a Date object with that future date.\n\n.toISOString() → Converts the date to ISO 8601 format (YYYY-MM-DDTHH:mm:ss.sssZ).\n\n.split('T')[0] → It only keeps the date portion (YYYY-MM-DD) without the time.\n\nIn short: the field automatically generates the date 5 days from today in YYYY-MM-DD format, which will be used as a criterion to filter cases that are about to expire."
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "Aggregate": {
      "main": [
        [
          {
            "node": "5c41293e-18e8-49eb-94bd-442d4c1fc373",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "38834a1f-125c-4aa6-a4e0-63f8fce69d69": {
      "main": [
        [
          {
            "node": "Loop Over Items",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "5c41293e-18e8-49eb-94bd-442d4c1fc373": {
      "main": [
        [
          {
            "node": "No Operation, do nothing2",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Loop Over Items": {
      "main": [
        [
          {
            "node": "Aggregate",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "db9e10ea-b03f-4792-b5e7-5b4484a5351c",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Schedule Trigger": {
      "main": [
        [
          {
            "node": "d33d8698-b491-4d09-8ea0-ce2d9feb9e95",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "861d3525-6e45-476d-a00b-fade07e0ded8": {
      "main": [
        [
          {
            "node": "1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "db9e10ea-b03f-4792-b5e7-5b4484a5351c": {
      "main": [
        [
          {
            "node": "37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "097be4cb-3a42-413e-99a1-281c5fbd284b",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "097be4cb-3a42-413e-99a1-281c5fbd284b": {
      "main": [
        [
          {
            "node": "ad446521-d997-4563-84f6-30dbd5865622",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "No Operation, do nothing3",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "d33d8698-b491-4d09-8ea0-ce2d9feb9e95": {
      "main": [
        [
          {
            "node": "861d3525-6e45-476d-a00b-fade07e0ded8",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "1f1bb9d4-d8f6-40d2-94ce-ffe727d8c0ef": {
      "main": [
        [
          {
            "node": "38834a1f-125c-4aa6-a4e0-63f8fce69d69",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "No Operation, do nothing3": {
      "main": [
        [
          {
            "node": "Loop Over Items",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "37f976d6-bc9e-4bb1-a1a8-c2cd80dc0f21": {
      "main": [
        [
          {
            "node": "Loop Over Items",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "ad446521-d997-4563-84f6-30dbd5865622": {
      "main": [
        [
          {
            "node": "Loop Over Items",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Gestión de tickets, IA Multimodal

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Información del flujo de trabajo
Nivel de dificultad
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Número de nodos16
Categoría2
Tipos de nodos10
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Luis Hernandez

Luis Hernandez

@integropen

I like solving problems and have a true passion for no-code automation. I'm thoughtful by nature and enjoy finding ways to optimize processes, always guided by my principles and values.

Enlaces externos
Ver en n8n.io →

Compartir este flujo de trabajo

Categorías

IA Multimodal
1540
Inteligencia Artificial
1108
Creación de contenido
695
Resumen de IA
516
Marketing
419
Chatbot de IA
251
Ingeniería
241
Investigación de mercado
203
Varios
193
Otros
176
Ventas
162
Operaciones de TI
156
Extracción de documentos
147
RAG de IA
146
Bloques de construcción
144
Redes sociales
137
Generación de leads
125
Productividad personal
117
DevOps
111
Recursos Humanos
101
Soporte
97
Nutrición de leads
87
CRM
82
Finanzas
81
Producto
77
Chatbot de soporte
76
Diseño
70
Gestión de tickets
67
Operaciones de seguridad
57
Procesamiento de facturas
53
Comercio de criptomonedas
49
Gestión de archivos
39
Gestión de proyectos
35
Wiki interno
32

Categorías: 34