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Envío automatizado de notificaciones de tickets pendientes de GLPI a Microsoft Teams

Avanzado

Este es unTicket Managementflujo de automatización del dominio deautomatización que contiene 19 nodos.Utiliza principalmente nodos como If, SplitOut, Aggregate, HttpRequest, MicrosoftTeams. Envío automático de notificaciones diarias de tickets pendientes de GLPI a Microsoft Teams

Requisitos previos
  • •Pueden requerirse credenciales de autenticación para la API de destino

Nodos utilizados (19)

If
NoOp
SplitOut
Aggregate
StickyNote
HttpRequest
MicrosoftTeams
SplitInBatches
ScheduleTrigger

Categoría

Gestión de tickets
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
React Flow
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "meta": {
    "instanceId": "9a6585d268bcb16af660ea2f3e8e0a8881962c92868e9c530eb83c6c580731c3",
    "templateCredsSetupCompleted": true
  },
  "nodes": [
    {
      "id": "b42b5224-f6c3-4f89-a1de-4edc6b4be539",
      "name": "Obtener casos pendientes",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -1488,
        -240
      ],
      "parameters": {
        "url": "https://\"your_glpi_server\"/apirest.php/search/Ticket/",
        "options": {},
        "sendQuery": true,
        "sendHeaders": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "criteria[0][field]",
              "value": "5"
            },
            {
              "name": "criteria[0][searchtype]",
              "value": "equals"
            },
            {
              "name": "criteria[0][value]",
              "value": "8"
            },
            {
              "name": "criteria[1][link]",
              "value": "AND"
            },
            {
              "name": "criteria[1][field]",
              "value": "12"
            },
            {
              "name": "criteria[1][searchtype]",
              "value": "equals"
            },
            {
              "name": "criteria[1][value]",
              "value": "2"
            },
            {
              "name": "criteria[2][link]",
              "value": "AND"
            },
            {
              "name": "criteria[2][field]",
              "value": "15"
            },
            {
              "name": "criteria[2][searchtype]",
              "value": "morethan"
            },
            {
              "name": "criteria[2][value]",
              "value": "2024-08-01"
            },
            {
              "name": "criteria[3][link]",
              "value": "AND"
            },
            {
              "name": "criteria[3][field]",
              "value": "80"
            },
            {
              "name": "criteria[3][searchtype]",
              "value": "contains"
            },
            {
              "name": "criteria[3][value]",
              "value": "entity_name"
            },
            {
              "name": "order",
              "value": "DESC"
            }
          ]
        },
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            },
            {
              "name": "Session-Token",
              "value": "={{ $json.session_token }}"
            },
            {
              "name": "App-Token",
              "value": "=\"Your App Token is here\""
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "1fcb5ffb-a90a-4b15-be54-e82f5c0cdefc",
      "name": "Activador programado",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        -2592,
        -112
      ],
      "parameters": {
        "rule": {
          "interval": [
            {
              "triggerAtHour": 8
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "8851baa4-a224-4167-907a-47a4e9e37539",
      "name": "Iterar sobre elementos",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -624,
        -352
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 3
    },
    {
      "id": "8becb3db-a506-4928-bc7c-e5e436d1832d",
      "name": "Sin operación, no hacer nada",
      "type": "n8n-nodes-base.noOp",
      "position": [
        -848,
        48
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "ec77f17f-56da-4992-8c68-83bb2269fa2f",
      "name": "Crear mensaje de chat",
      "type": "n8n-nodes-base.microsoftTeams",
      "position": [
        -112,
        16
      ],
      "webhookId": "271fa446-06a9-4f8b-ae2e-108bab4a7d50",
      "parameters": {
        "chatId": {
          "__rl": true,
          "mode": "list",
          "value": ""
        },
        "message": "=## Action Required: Pending Cases\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Due Date:** {{ $json['18'] }}",
        "options": {
          "includeLinkToWorkflow": false
        },
        "resource": "chatMessage"
      },
      "credentials": {
        "microsoftTeamsOAuth2Api": {
          "id": "oerlPnsFHwreLDUb",
          "name": "Microsoft Teams account 2"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "41990118-4edf-4945-b5d4-8a21381b5914",
      "name": "Dividir",
      "type": "n8n-nodes-base.splitOut",
      "position": [
        -896,
        -304
      ],
      "parameters": {
        "options": {},
        "fieldToSplitOut": "data"
      },
      "typeVersion": 1
    },
    {
      "id": "86a3660a-7985-4045-8514-a411ce9eb756",
      "name": "Agregar",
      "type": "n8n-nodes-base.aggregate",
      "position": [
        -336,
        -432
      ],
      "parameters": {
        "options": {},
        "aggregate": "aggregateAllItemData"
      },
      "typeVersion": 1
    },
    {
      "id": "0a8a2fa2-9e52-4bfd-ac48-d41e1d0926d3",
      "name": "Sin operación, no hacer nada1",
      "type": "n8n-nodes-base.noOp",
      "position": [
        192,
        -432
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "fbf9fa0f-cfa5-4ea2-935a-18286fd9817d",
      "name": "Nota adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -2656,
        -288
      ],
      "parameters": {
        "height": 320,
        "content": "## Schedule Trigger\nDefine the workflow execution schedule that best suits you."
      },
      "typeVersion": 1
    },
    {
      "id": "8f908a3f-db32-42e8-bdcc-9586b4f8affd",
      "name": "Obtener token de sesión",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -2064,
        -128
      ],
      "parameters": {
        "url": "https://\"your_glpi_server\"/apirest.php/initSession/",
        "options": {},
        "sendHeaders": true,
        "authentication": "genericCredentialType",
        "genericAuthType": "httpBasicAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            },
            {
              "name": "App-Token",
              "value": "\"Your App Token is here\""
            }
          ]
        }
      },
      "credentials": {
        "httpBasicAuth": {
          "id": "7dcUgKfChVkBmVFm",
          "name": "GLPI"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "6cee6b63-c04d-4981-b153-d6b6056c45c9",
      "name": "Nota adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -2384,
        -448
      ],
      "parameters": {
        "color": 4,
        "width": 544,
        "height": 480,
        "content": "## Node http request\nGet session token\n\nMethod: Get\n\nURL:https://\"your_glpi_server\"/apirest.php/initSession/\n\nAuthentication: Generic Credential Type\nGeneric Auth Type: Basic Auth\nBasic Auth: User/Password | Credential glpi application manager\n\n\n\nSend Headers\n\nContent-Type: application/json\nApp-Token: \"Your App Token is here\""
      },
      "typeVersion": 1
    },
    {
      "id": "54572b4a-0383-42d8-bca5-25a215eb89d8",
      "name": "Nota adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1808,
        -688
      ],
      "parameters": {
        "color": 4,
        "width": 480,
        "height": 720,
        "content": "## Node http request\nGet pending cases \n\nMethod: GET\n\nURL: https://\"your_glpi_server\"/apirest.php/search/Ticket/\n\n\nSend Query Parameters\n\ncriteria[0][field]: 5\ncriteria[0][searchtype]: equals\ncriteria[0][value]: \"Change to id_technnician ej: 8\"\ncriteria[1][link]: AND\ncriteria[1][field]: 12\ncriteria[1][searchtype]: equals\ncriteria[1][value]: 2\ncriteria[2][link]: AND\ncriteria[2][field]: 15\ncriteria[2][searchtype]: morethan\ncriteria[2][value]: 2024-08-01\ncriteria[3][link]: AND\ncriteria[3][field]: 80\ncriteria[3][searchtype]: contains\ncriteria[3][value]: \"Change to entity_name\"\norder: DESC\n\nSend Headers\n\nContent-Type: application/json\nSession-Token: {{ $json.session_token }}\nApp-Token:  \"Your App Token is here\""
      },
      "typeVersion": 1
    },
    {
      "id": "f2dc0e3a-c751-42d2-8d19-0b985ca71287",
      "name": "Nota adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1280,
        -496
      ],
      "parameters": {
        "height": 464,
        "content": "## Node IF\nAre there any ongoing cases?\n\nConditions\n\n{{ $json.totalcount }} # is greater than 0\n\nIf they exist = true\nIf they do not exist = false"
      },
      "typeVersion": 1
    },
    {
      "id": "6a1e7b75-a078-4b4d-8e1b-06ac30e86da4",
      "name": "¿Hay casos en curso?",
      "type": "n8n-nodes-base.if",
      "position": [
        -1200,
        -224
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "64c7b2af-b7be-4e72-bee4-380072abe2b7",
              "operator": {
                "type": "number",
                "operation": "gt"
              },
              "leftValue": "={{ $json.totalcount }}",
              "rightValue": 0
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "a239f6ad-6e4b-4c94-b453-0cae8890c536",
      "name": "Nota adhesiva4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -960,
        -496
      ],
      "parameters": {
        "width": 224,
        "height": 352,
        "content": "## Node Split Out\nIf there is more than one case, I separate them so I can iterate them correctly."
      },
      "typeVersion": 1
    },
    {
      "id": "233cfc69-c272-4c75-a37d-8889efb7537b",
      "name": "Nota adhesiva5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -432,
        -544
      ],
      "parameters": {
        "width": 272,
        "height": 272,
        "content": "## Node Aggregate\nI regroup all the elements after they've been iterated."
      },
      "typeVersion": 1
    },
    {
      "id": "60d13886-f13c-441a-8afa-b5ec6c527a43",
      "name": "Finalizar sesión",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -32,
        -432
      ],
      "parameters": {
        "url": "https://\"your_glpi_server\"/apirest.php/killSession/",
        "options": {},
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Session-Token",
              "value": "={{ $('Get session token').item.json.session_token }}"
            },
            {
              "name": "App-Token",
              "value": "\"Your App Token is here\""
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "c0c8285f-54c0-4d8d-8e91-51f28068f0a4",
      "name": "Nota adhesiva6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -128,
        -704
      ],
      "parameters": {
        "width": 272,
        "height": 432,
        "content": "## Node End session\nMethod: GET\n\nURL: https://\"your_glpi_server\"/apirest.php/killSession/\n\nSend Headers\n\nSession-Token : {{ $('Get session token').item.json.session_token }}\nApp-Token: \"Your App Token is here\""
      },
      "typeVersion": 1
    },
    {
      "id": "0d5a053a-452e-4cad-8106-a87d1098faf4",
      "name": "Nota adhesiva7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -544,
        -224
      ],
      "parameters": {
        "color": 5,
        "width": 832,
        "height": 400,
        "content": "## Create chat message\n\nCredential to connect whith \"We must create the connection with the Microsoft Teams account that has a basic or standard license.\"\n\nResource: Chat Message\nOperation: Create\nChat: from list \"Start a chat with the technician of this flow so that it appears on the list.\"\n\nIn the Microsoft admin center, go to \"Enterprise apps > n8n app - User and groups > add user and group.\" Add the Teams account that will be used to send notifications."
      },
      "typeVersion": 1
    }
  ],
  "pinData": {},
  "connections": {
    "86a3660a-7985-4045-8514-a411ce9eb756": {
      "main": [
        [
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            "type": "main",
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    },
    "41990118-4edf-4945-b5d4-8a21381b5914": {
      "main": [
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            "type": "main",
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    "60d13886-f13c-441a-8afa-b5ec6c527a43": {
      "main": [
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            "type": "main",
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    "8851baa4-a224-4167-907a-47a4e9e37539": {
      "main": [
        [
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            "type": "main",
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        [
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    "1fcb5ffb-a90a-4b15-be54-e82f5c0cdefc": {
      "main": [
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            "type": "main",
            "index": 0
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    },
    "b42b5224-f6c3-4f89-a1de-4edc6b4be539": {
      "main": [
        [
          {
            "node": "6a1e7b75-a078-4b4d-8e1b-06ac30e86da4",
            "type": "main",
            "index": 0
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    },
    "8f908a3f-db32-42e8-bdcc-9586b4f8affd": {
      "main": [
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            "type": "main",
            "index": 0
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    "ec77f17f-56da-4992-8c68-83bb2269fa2f": {
      "main": [
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            "type": "main",
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}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado - Gestión de tickets

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

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Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos19
Categoría1
Tipos de nodos9
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Luis Hernandez

Luis Hernandez

@integropen

About the Author GLPI & Automation Enthusiast I've been working with GLPI and service desk tools for several years, and I got tired of manually checking for pending tickets every morning. Like many IT folks, I found myself either forgetting to check or spending too much time hunting through the interface.

Enlaces externos
Ver en n8n.io →

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