Soporte para bots
Avanzado
Este es unSupport Chatbot, AI Chatbotflujo de automatización del dominio deautomatización que contiene 19 nodos.Utiliza principalmente nodos como If, Set, Switch, WhatsApp, WhatsAppTrigger. Automatización de respuestas a FAQ usando un bot de detección de palabras clave de WhatsApp
Requisitos previos
- •No hay requisitos previos especiales, puede importar y usarlo directamente
Nodos utilizados (19)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"id": "AJtSW2QeCg45qtIh",
"meta": {
"instanceId": "922f87b0adfedb3ae09541ddf50e19d9af2c8cfac1d8da5d9cd4cdfe64d30bee",
"templateCredsSetupCompleted": true
},
"name": "Support bot",
"tags": [],
"nodes": [
{
"id": "c9cbc315-75dd-4ca4-875c-b9a22fba03d7",
"name": "Mensajes entrantes WhatsApp",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-1820,
120
],
"webhookId": "whatsapp-support-webhook",
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"typeVersion": 1
},
{
"id": "b1a466e1-3d1b-4494-a7d9-0cc2ee1e8202",
"name": "Filtrar solo mensajes de texto",
"type": "n8n-nodes-base.if",
"position": [
-1520,
120
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "text"
}
]
}
},
"typeVersion": 2
},
{
"id": "298eccc9-0b1a-477f-a153-074972098072",
"name": "Extraer contenido del mensaje",
"type": "n8n-nodes-base.set",
"position": [
-1260,
20
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "message-text",
"name": "message_text",
"type": "string",
"value": "={{ $json.messages[0].text.body.toLowerCase().trim() }}"
},
{
"id": "sender-phone",
"name": "sender_phone",
"type": "string",
"value": "={{ $json.messages[0].from }}"
},
{
"id": "message-id",
"name": "message_id",
"type": "string",
"value": "={{ $json.messages[0].id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "8ac8d5d8-d328-4809-b85e-dd954a1bf307",
"name": "Detección de palabras clave para FAQ",
"type": "n8n-nodes-base.switch",
"position": [
-1020,
20
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Business Hours",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hours"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "open"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "close"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "time"
}
]
},
"renameOutput": true
},
{
"outputKey": "Pricing",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "price"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "cost"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "fee"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "money"
}
]
},
"renameOutput": true
},
{
"outputKey": "Location",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "address"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "location"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "where"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "find"
}
]
},
"renameOutput": true
},
{
"outputKey": "Contact",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "contact"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "phone"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "email"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "support"
}
]
},
"renameOutput": true
},
{
"outputKey": "Greeting",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hello"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hi"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "hey"
},
{
"operator": {
"type": "string",
"operation": "contains"
},
"leftValue": "={{ $json.message_text }}",
"rightValue": "start"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "2463ba09-2047-4f09-bd95-9fd22e18d6c6",
"name": "Respuesta de horario comercial",
"type": "n8n-nodes-base.set",
"position": [
-720,
-200
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "🕐 *Business Hours*\n\nMonday - Friday: 9:00 AM - 6:00 PM\nSaturday: 10:00 AM - 4:00 PM\nSunday: Closed\n\nWe're currently {{ new Date().getHours() >= 9 && new Date().getHours() < 18 ? 'OPEN' : 'CLOSED' }} 🟢\n\nNeed immediate help? Type 'contact' for our support details!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "a6d20145-ed74-40b4-bb4d-f51c1d9e8d79",
"name": "Respuesta de información de precios",
"type": "n8n-nodes-base.set",
"position": [
-720,
-100
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "💰 *Our Pricing Plans*\n\n• **Basic Package**: $29/month\n• **Pro Package**: $59/month \n• **Enterprise**: $99/month\n\n✨ All packages include:\n✅ 24/7 support\n✅ Free setup\n✅ 30-day money-back guarantee\n\nWant a custom quote? Type 'contact' to speak with our team!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "44f08566-7f73-4596-b51e-4b877a18b283",
"name": "Respuesta de información de ubicación",
"type": "n8n-nodes-base.set",
"position": [
-720,
20
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "📍 *Find Our Office*\n\n🏢 **Main Office:**\n123 Business Street\nNew York, NY 10001\nUSA\n\n🚇 Nearest Metro: Times Square\n🅿️ Parking: Available on-site\n\n📱 Want directions? \nGoogle Maps: bit.ly/ouroffice\n\nPlanning a visit? Type 'hours' to check if we're open!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "ab28d851-6e0f-482b-8588-ddebddc232d7",
"name": "Respuesta de información de contacto",
"type": "n8n-nodes-base.set",
"position": [
-720,
120
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "📞 *Contact Information*\n\n🔥 **Priority Support:**\n• Phone: +1 (555) 123-4567\n• Email: support@company.com\n• Live Chat: Available on our website\n\n💬 **Social Media:**\n• Twitter: @company\n• LinkedIn: /company/ourcompany\n\n⚡ **Response Times:**\n• Phone: Immediate\n• Email: Within 2 hours\n• WhatsApp: You're already here! 😊"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "d0544cdd-210a-4041-9955-cfb421e80a8b",
"name": "Respuesta de menú de bienvenida",
"type": "n8n-nodes-base.set",
"position": [
-720,
220
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "👋 *Welcome to our support!*\n\nI'm here to help you 24/7. What can I assist you with today?\n\n📋 **Quick Menu:**\n• Type 'hours' - Business hours\n• Type 'pricing' - Our packages\n• Type 'location' - Find our office\n• Type 'contact' - Support details\n\n💡 **Pro tip:** Just type what you need, and I'll understand! \n\nExample: \"What are your prices?\" or \"When are you open?\""
}
]
}
},
"typeVersion": 3.4
},
{
"id": "e08b7a63-c334-44cb-bf93-f876fe0dfe2e",
"name": "Respuesta alternativa útil",
"type": "n8n-nodes-base.set",
"position": [
-720,
320
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "response-text",
"name": "response_text",
"type": "string",
"value": "🤔 *I didn't quite understand that...*\n\nNo worries! Here's what I can help you with:\n\n📋 **Available Commands:**\n• 'hours' - Business hours\n• 'pricing' - Package information \n• 'location' - Office address\n• 'contact' - Support details\n• 'hello' - Show main menu\n\n🔍 **Or simply ask:**\n• \"When are you open?\"\n• \"How much does it cost?\"\n• \"Where are you located?\"\n\n👨💼 Need to speak with a human? Type 'contact' for our support team!"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5c1d8fdc-df5d-4f7e-97f6-357538b6080d",
"name": "Enviar respuesta WhatsApp",
"type": "n8n-nodes-base.whatsApp",
"position": [
-420,
60
],
"webhookId": "fc8d4c8b-8738-4323-8c5f-928ee49a59a5",
"parameters": {
"textBody": "={{ $json.response_text }}",
"operation": "send",
"phoneNumberId": "REPLACE_WITH_YOUR_PHONE_NUMBER_ID",
"additionalFields": {
"previewUrl": false
},
"recipientPhoneNumber": "={{ $('Extract Message Content').item.json.sender_phone }}"
},
"typeVersion": 1
},
{
"id": "240af2fb-c864-4d2e-883b-57a5a04c9589",
"name": "Manejar tipos de mensaje no compatibles",
"type": "n8n-nodes-base.whatsApp",
"position": [
-1260,
220
],
"webhookId": "8ea475e8-eb38-4fa9-a979-5dc6051c401e",
"parameters": {
"textBody": "📝 I can only process text messages at the moment.\n\nPlease send your question as a text message, and I'll be happy to help! 😊\n\nType 'hello' to see what I can help you with.",
"operation": "send",
"phoneNumberId": "REPLACE_WITH_YOUR_PHONE_NUMBER_ID",
"additionalFields": {
"previewUrl": false
},
"recipientPhoneNumber": "={{ $json.messages[0].from }}"
},
"typeVersion": 1
},
{
"id": "ce073ef5-4d57-4601-863a-542f489da17e",
"name": "Explicación del flujo principal",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2320,
-160
],
"parameters": {
"color": 4,
"width": 450,
"height": 1140,
"content": "# 📱 WhatsApp Customer Support Bot\n\n## What This Workflow Does\nAutomated WhatsApp chatbot that provides instant customer support by responding to common questions with pre-defined answers based on keyword detection.\n\n## How It Works\n1. **WhatsApp Listener**: Receives incoming messages 24/7\n2. **Message Filtering**: Processes only text messages\n3. **Keyword Detection**: Analyzes message content for FAQ topics\n4. **Smart Responses**: Sends appropriate pre-written responses\n5. **Fallback Handling**: Provides helpful guidance for unknown queries\n\n## Supported Topics\n🕐 **Business Hours** - Hours, open/close times\n💰 **Pricing** - Packages, costs, fees\n📍 **Location** - Address, directions, office info\n📞 **Contact** - Phone, email, support details\n👋 **Greetings** - Welcome message with menu\n\n## Smart Features\n✅ Case-insensitive keyword matching\n✅ Natural language understanding\n✅ Professional formatted responses\n✅ Menu-driven navigation\n✅ Graceful fallback for unknown queries\n\n## Setup Required\n1. WhatsApp Business API account\n2. Phone Number ID from Meta\n3. Configure webhook URLs\n4. Customize responses for your business\n5. Activate workflow\n\n## Perfect For\n• Small businesses needing 24/7 support\n• FAQ automation\n• Reducing support team workload\n• Instant customer responses\n\n**Handles 80% of common customer questions automatically.**"
},
"typeVersion": 1
},
{
"id": "00ea9ba6-8b6e-4535-bc96-3d4900849a36",
"name": "Paso 1 - Recepción del mensaje",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2120,
-500
],
"parameters": {
"color": 7,
"width": 300,
"height": 300,
"content": "## Step 1: Message Reception\n\n**WhatsApp Trigger** receives all incoming messages from customers 24/7\n\n**Setup**: Requires WhatsApp Business API\n**Webhook**: Automatically configured\n\n*Listens constantly for customer messages*"
},
"typeVersion": 1
},
{
"id": "cac18dfa-16c6-4db6-996c-c0823981d15a",
"name": "Paso 2 - Filtro de tipo de mensaje",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1740,
-500
],
"parameters": {
"color": 7,
"width": 300,
"height": 300,
"content": "## Step 2: Message Type Filter\n\n**IF Node** ensures we only process text messages\n\n✅ **Text Messages**: Continue to processing\n❌ **Other Types**: Send friendly error message\n\n*Keeps bot focused and reliable*"
},
"typeVersion": 1
},
{
"id": "ffc8672d-1bb8-445b-9a45-6f856a0e532b",
"name": "Paso 3 - Extracción de datos",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1360,
-480
],
"parameters": {
"color": 7,
"width": 300,
"height": 240,
"content": "## Step 3: Data Extraction\n\n**Set Node** extracts and cleans message data:\n• Message text (lowercase, trimmed)\n• Sender phone number\n• Message ID\n\n*Prepares data for keyword matching*"
},
"typeVersion": 1
},
{
"id": "1aedc060-7858-4a40-910e-c779c6cd9363",
"name": "Paso 4 - Detección de palabras clave",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1020,
-480
],
"parameters": {
"color": 7,
"width": 300,
"height": 260,
"content": "## Step 4: Keyword Detection\n\n**Switch Node** analyzes message content:\n• Multiple keywords per category\n• Case-insensitive matching\n• Natural language friendly\n• Fallback for unknown queries\n\n*Intelligent message routing*"
},
"typeVersion": 1
},
{
"id": "4a0bd23c-4e6d-4bda-b985-86e970107632",
"name": "Paso 5 - Generación de respuesta",
"type": "n8n-nodes-base.stickyNote",
"position": [
-600,
-480
],
"parameters": {
"color": 7,
"width": 350,
"height": 300,
"content": "## Step 5: Response Generation\n\n**Set Nodes** create professional responses:\n• Business hours with real-time status\n• Detailed pricing information\n• Complete location details\n• Contact information\n• Welcome menu for navigation\n• Helpful fallback messages\n\n*Consistent, professional communication*"
},
"typeVersion": 1
},
{
"id": "01fe32eb-6a51-4837-9323-9ec4d86579e5",
"name": "Paso 6 - Entrega del mensaje",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
-120
],
"parameters": {
"color": 7,
"width": 300,
"height": 280,
"content": "## Step 6: Message Delivery\n\n**WhatsApp Node** sends formatted response back to customer\n\n• Instant delivery\n• Professional formatting\n• Emoji enhancement\n\n*Complete the customer service loop*"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "f1942fbc-84ed-45d8-b613-147cb9c87a05",
"connections": {
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}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Chatbot de soporte, Chatbot de IA
¿Es de pago?
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Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos19
Categoría2
Tipos de nodos6
Descripción de la dificultad
Autor
Solido AI
@solidoaiEnlaces externos
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