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저의 워크플로우4

고급

이것은Support Chatbot, Miscellaneous, Multimodal AI분야의자동화 워크플로우로, 30개의 노드를 포함합니다.주로 If, Set, Merge, Supabase, WhatsApp 등의 노드를 사용하며. 10,000+ 고객 지원 채팅을 위한 양방향 WhatsApp + Telegram 통합을 만듭니다.

사전 요구사항
  • Supabase URL과 API Key
  • 대상 API의 인증 정보가 필요할 수 있음
  • Telegram Bot Token
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
  "id": "x67YFG3vNxQ65Sxi",
  "meta": {
    "instanceId": "54982cbe9f8132ea9a4a7e9e8f355b9eb6ea3f69d2ba679cde0f482c65ee4fcb"
  },
  "name": "My workflow 4",
  "tags": [],
  "nodes": [
    {
      "id": "4eacb345-2777-4560-9ec4-24a1d8c2111f",
      "name": "Telegram 트리거",
      "type": "n8n-nodes-base.telegramTrigger",
      "position": [
        64,
        768
      ],
      "webhookId": "f01d522b-e6d4-4167-b882-93cd7342a5f0",
      "parameters": {
        "updates": [
          "message"
        ],
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "dDbhzco6ZNjgEzvE",
          "name": "Telegram account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "84fa0a6d-6a55-4033-9304-7d3186e67db5",
      "name": "주제 내 답장 메시지 필터링",
      "type": "n8n-nodes-base.set",
      "position": [
        288,
        768
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "97b4a02e-f409-4312-b04f-a61ebe579e0a",
              "name": "superGroupID",
              "type": "number",
              "value": -1003071123489
            },
            {
              "id": "3356c433-668f-44a7-9851-57e3181b7119",
              "name": "message",
              "type": "string",
              "value": "={{ $json.message.text }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "1eb7429d-7838-4983-9617-4aac384f06e7",
      "name": "행 가져오기",
      "type": "n8n-nodes-base.supabase",
      "position": [
        736,
        768
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "telegram_topic_id",
              "keyValue": "={{ $('Telegram Trigger').item.json.message.message_thread_id }}"
            }
          ]
        },
        "tableId": "wa_tg_threads",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d97ae6ec-0310-4328-a480-44a1dfbaa41b",
      "name": "메시지 보내기",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        960,
        768
      ],
      "webhookId": "ecdc6fc4-41c2-4469-b1d9-d945342eb30d",
      "parameters": {
        "textBody": "={{ $('Filter messages that are replies in topics').item.json.message }}",
        "operation": "send",
        "phoneNumberId": "792860623405890",
        "additionalFields": {},
        "recipientPhoneNumber": "={{ $json.phone_e164 }}"
      },
      "credentials": {
        "whatsAppApi": {
          "id": "zJEUtyOU44mPb74x",
          "name": "WhatsApp System token"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "49ff481e-8301-4933-9522-8363c9b69478",
      "name": "조건문",
      "type": "n8n-nodes-base.if",
      "position": [
        512,
        768
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "9ed4e660-862c-4c52-9406-5800772318ab",
              "operator": {
                "type": "number",
                "operation": "equals"
              },
              "leftValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}",
              "rightValue": "={{ $json.superGroupID }}"
            },
            {
              "id": "49a7f363-676b-4b4c-bcc2-7aa027cad020",
              "operator": {
                "type": "string",
                "operation": "exists",
                "singleValue": true
              },
              "leftValue": "={{ $json.message }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "52861634-26d4-4a4c-92b5-4898e6a7dd4f",
      "name": "행 생성",
      "type": "n8n-nodes-base.supabase",
      "position": [
        2112,
        272
      ],
      "parameters": {
        "tableId": "wa_tg_threads",
        "fieldsUi": {
          "fieldValues": [
            {
              "fieldId": "phone_e164",
              "fieldValue": "={{ $('Customer Details').item.json.CustomerPhone }}"
            },
            {
              "fieldId": "telegram_topic_id",
              "fieldValue": "={{ $json.result.message_thread_id }}"
            },
            {
              "fieldId": "supergroup_id",
              "fieldValue": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            }
          ]
        }
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "2ddf5eb4-0b5f-43ee-8189-e18bd47a1c96",
      "name": "병합",
      "type": "n8n-nodes-base.merge",
      "position": [
        544,
        176
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "advanced": true,
        "joinMode": "={{\n  $items(\"Get existing customer details\").length > 0\n    ? \"enrichInput1\"\n    : \"enrichInput2\"\n}}",
        "mergeByFields": {
          "values": [
            {
              "field1": "customerPhone",
              "field2": "phone_e164"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "17e0bcb8-f051-4cdd-b11f-7040501d19d3",
      "name": "Telegram SuperGroupID 설정",
      "type": "n8n-nodes-base.set",
      "position": [
        768,
        176
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "795e3408-59ba-4960-855c-86e4892780ce",
              "name": "superGroupID",
              "type": "string",
              "value": "-100307123389"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "62ef3a6c-cabd-41d6-a18d-f02b2ab0104b",
      "name": "고객 세부 정보",
      "type": "n8n-nodes-base.set",
      "position": [
        992,
        272
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "352358ab-778a-4ada-af03-1374ca1361ca",
              "name": "customerName",
              "type": "string",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerName }}"
            },
            {
              "id": "c3155a8e-6ca7-4a32-9dc6-35f2e5d42402",
              "name": "CustomerPhone",
              "type": "string",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerPhone }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "7b1cf579-d0f8-4ec9-bf07-6ea5120a2131",
      "name": "병합1",
      "type": "n8n-nodes-base.merge",
      "position": [
        1216,
        176
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "advanced": true,
        "joinMode": "={{\n  $items(\"Get customer by phone\").length > 0\n    ? \"enrichInput1\"\n    : \"enrichInput2\"\n}}",
        "mergeByFields": {
          "values": [
            {
              "field1": "CustomerPhone",
              "field2": "phone_number"
            }
          ]
        }
      },
      "typeVersion": 3.2
    },
    {
      "id": "1cae746d-391d-42b2-bf8e-da11c5a289a0",
      "name": "기존 고객 세부 정보 가져오기",
      "type": "n8n-nodes-base.supabase",
      "onError": "continueRegularOutput",
      "position": [
        320,
        176
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "phone_e164",
              "keyValue": "={{ $json.customerPhone }}"
            },
            {
              "keyName": "supergroup_id",
              "keyValue": "-1003071123489"
            }
          ]
        },
        "tableId": "wa_tg_threads",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d22cdbc2-b216-465c-ad30-c8711cf2cdb7",
      "name": "전화번호로 고객 조회",
      "type": "n8n-nodes-base.supabase",
      "onError": "continueRegularOutput",
      "position": [
        992,
        80
      ],
      "parameters": {
        "filters": {
          "conditions": [
            {
              "keyName": "phone_number",
              "keyValue": "={{ $('When Executed by Another Workflow').item.json.customerPhone }}"
            }
          ]
        },
        "tableId": "orders",
        "operation": "get"
      },
      "credentials": {
        "supabaseApi": {
          "id": "LbJH45H5lL5IehHN",
          "name": "Supabase account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "50348b7a-fd87-4454-96c4-c24b48af6d1b",
      "name": "고객 이름 설정",
      "type": "n8n-nodes-base.set",
      "position": [
        1440,
        176
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "e99bc702-7e77-493b-a221-331f8a1f4932",
              "name": "CustomerName",
              "type": "string",
              "value": "={{\n  $items(\"Get customer by phone\").length > 0\n    ? $items(\"Get customer by phone\")[0].json.customer_name + \" (\" + $items(\"Get customer by phone\")[0].json.phone_number + \")\"\n    : $json.customerName + \" (\" + $items(\"Customer Details\")[0].json.CustomerPhone + \")\"\n}}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "8ceacabe-c8ff-4306-91a0-0014949fee9d",
      "name": "스티커 노트",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -16,
        640
      ],
      "parameters": {
        "color": 4,
        "width": 1280,
        "height": 368,
        "content": "## Outgoing Telegram Messages to WhatsApp"
      },
      "typeVersion": 1
    },
    {
      "id": "a00575d5-e56e-4f05-8356-4da62a028fb2",
      "name": "스티커 노트1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        0,
        0
      ],
      "parameters": {
        "color": 5,
        "width": 2608,
        "height": 464,
        "content": "## Incoming WhatsApp message to Telegram"
      },
      "typeVersion": 1
    },
    {
      "id": "00cef452-8a28-4831-aff7-be28d8ddd5d8",
      "name": "WhatsApp 트리거",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        96,
        176
      ],
      "webhookId": "65cddbc5-d5db-47a5-b193-cac3be0348bc",
      "parameters": {
        "options": {},
        "updates": [
          "messages"
        ]
      },
      "credentials": {
        "whatsAppTriggerApi": {
          "id": "0a9ZTj0w0kP1Xoyj",
          "name": "Le WhatsApp OAuth account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ffce9947-935c-4ea3-998e-7135a108625b",
      "name": "기존 주제에 Telegram 메시지 전송",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1904,
        80
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/sendMessage",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "message_thread_id",
              "value": "={{ $items(\"Get existing customer details\").last().json.telegram_topic_id }}"
            },
            {
              "name": "text",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerMessage }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "b8b13a10-0514-4599-8735-c8e50af63cf5",
      "name": "Telegram 주제 생성",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1888,
        272
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/createForumTopic",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "name",
              "value": "={{ $('Set Customer Name').item.json.CustomerName }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "1ac0695e-5710-4dfe-9003-b7fae01b65b4",
      "name": "주제에 Telegram 메시지 전송",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2336,
        272
      ],
      "parameters": {
        "url": "https://api.telegram.org/bot<your_bot_token>/sendMessage",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "chat_id",
              "value": "={{ $('Set Telegram SuperGroupID').item.json.superGroupID }}"
            },
            {
              "name": "message_thread_id",
              "value": "={{ $('Create a Telegram Topic').item.json.result.message_thread_id }}"
            },
            {
              "name": "text",
              "value": "={{ $('When Executed by Another Workflow').item.json.customerMessage }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "928db787-4794-4fb4-babe-8ae9da253e0a",
      "name": "기존 대화 여부 확인",
      "type": "n8n-nodes-base.if",
      "position": [
        1664,
        176
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "528f9f5c-3ac7-4eb2-ad0f-a42416fc79af",
              "operator": {
                "type": "boolean",
                "operation": "true",
                "singleValue": true
              },
              "leftValue": "={{ $items('Get existing customer details').length > 0 }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "a56b9ed2-d717-47d9-ac5c-0593e8180ce9",
      "name": "스티커 노트2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1552,
        336
      ],
      "parameters": {
        "content": "### Send a WhatsApp message from a new number.\n\nCheck if a new Telegram topic is automatically created for that customer.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "41a68c70-b3e7-4b8a-80d6-a0761384a172",
      "name": "스티커 노트3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2064,
        16
      ],
      "parameters": {
        "height": 224,
        "content": "### Send another WhatsApp message from the same number.\n\nConfirm that the message goes into the same Telegram topic, not a new one.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "b99d7bef-f367-4f33-8871-c12e8539c42e",
      "name": "스티커 노트6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2640,
        48
      ],
      "parameters": {
        "color": 6,
        "width": 672,
        "height": 480,
        "content": "### Every customer has a dedicated thread in your Telegram supergroup.\n![](https://ik.imagekit.io/tscnqj8zf/telegramchat.png?updatedAt=1757239558179)\n"
      },
      "typeVersion": 1
    },
    {
      "id": "dd523151-be07-4ebc-b7db-6a24b16471e6",
      "name": "스티커 노트4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -32,
        928
      ],
      "parameters": {
        "width": 304,
        "height": 80,
        "content": "### In the created Telegram topic, reply as an agent.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "ef62abf8-23b7-4462-82b1-a6d2cdcd25e3",
      "name": "스티커 노트5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        896,
        928
      ],
      "parameters": {
        "width": 320,
        "height": 80,
        "content": "### Customer will receive Telegram message in customer's Whatsapp"
      },
      "typeVersion": 1
    },
    {
      "id": "3db8e878-7d6d-48d1-8ef6-3241a63c9618",
      "name": "스티커 노트7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2080,
        416
      ],
      "parameters": {
        "width": 192,
        "content": "### Create a table in supabase which maps phone number to telegram supergroup and message threadId\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "5d9adb1b-10fb-48ca-9bbd-c07d11b0534e",
      "name": "스티커 노트8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        672,
        336
      ],
      "parameters": {
        "width": 272,
        "height": 192,
        "content": "## Change this to your Telegram Supergroup ID.\nThe given-1003071123489 is a sample non working supergroupID"
      },
      "typeVersion": 1
    },
    {
      "id": "da171507-8ee5-426c-a744-eed7876aeed7",
      "name": "스티커 노트9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1792,
        16
      ],
      "parameters": {
        "width": 192,
        "height": 96,
        "content": "### Add Your Bot Token in all the Telegram request URL "
      },
      "typeVersion": 1
    },
    {
      "id": "fd5a8981-6dd5-4485-a166-756159de5725",
      "name": "스티커 노트10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2384,
        208
      ],
      "parameters": {
        "width": 192,
        "height": 96,
        "content": "### Add Your Bot Token in the Telegram request URL "
      },
      "typeVersion": 1
    },
    {
      "id": "614cf902-d6e3-4f82-a70a-65dbb0f8af49",
      "name": "스티커 노트11",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -800,
        -368
      ],
      "parameters": {
        "width": 720,
        "height": 1728,
        "content": "\n# 🚀 Try It Out!\n\nThis n8n template shows how to build a **WhatsApp ↔ Telegram Customer Support Bridge** that creates **one Telegram topic per customer** and syncs replies **both ways**—no custom app required.\n\n**Use cases:** Route every WhatsApp conversation into a dedicated Telegram topic, let agents reply from Telegram, auto-log mappings in a DB, and scale to **10k+** customers with clean threading.\n\n---\n\n## How it works\n- **Trigger (WhatsApp → n8n):** Webhook fires on every new WhatsApp message.  \n- **Lookup:** Check `wa_tg_threads` for an existing mapping (`phone_e164 ↔ supergroup_id ↔ telegram_topic_id`).  \n- **Topic Routing:**  \n  - **Exists →** forward the message to the **existing Telegram topic**.  \n  - **New →** create a **forum topic** in the supergroup, **save mapping**, then post the message.  \n- **Trigger (Telegram → n8n):** Telegram Trigger (webhook) listens for **messages inside topics**.  \n- **Reverse Lookup:** Use `message_thread_id` to fetch the mapped `phone_e164`.  \n- **Reply to WhatsApp:** Send the agent’s Telegram reply back to the same customer on WhatsApp.  \n- **Optional:** Close/archive idle topics, notify Slack on VIP numbers, or push transcripts to your CRM.\n\n---\n\n## How to use\n- Configure **WhatsApp Cloud API** (phone number ID + access token) and **Telegram Bot** (added as admin to a **supergroup with Topics**).  \n- Create the mapping table `wa_tg_threads` (UUID `id`, `phone_e164`, `supergroup_id`, `telegram_topic_id`, timestamps).  \n- Import the two n8n workflows:  \n  1) **Incoming WhatsApp → Telegram** (create/reuse topic, save mapping, forward message)  \n  2) **Telegram → WhatsApp** (filter topic replies, look up mapping, send reply)  \n- Test: Send a WA message from a new number → confirm a new Telegram topic is created → reply in that topic → verify the customer receives the reply on WhatsApp.\n\n---\n\n## Requirements\n- n8n (self-hosted or cloud)  \n- **WhatsApp Cloud API** credentials (Meta)  \n- **Telegram Bot** with permission to **manage topics** in a **forum supergroup**  \n- **Postgres/Supabase** for `wa_tg_threads` mapping  \n- (Optional) Slack/CRM if you want escalations or transcripts\n\n---\n\n## 🧪 Quick test scripts\n- **Create topic (curl):**\n  ```bash\n  curl -X POST \"https://api.telegram.org/bot$TELEGRAM_BOT_TOKEN/createForumTopic\"     -H \"Content-Type: application/json\"     -d '{\"chat_id\": -1001234567890, \"name\": \"WA +919876543210\"}'\n  ```\n- **Send to topic (curl):**\n  ```bash\n  curl -X POST \"https://api.telegram.org/bot$TELEGRAM_BOT_TOKEN/sendMessage\"     -H \"Content-Type: application/json\"     -d '{\"chat_id\": -1001234567890, \"message_thread_id\": 3, \"text\": \"Hello from n8n\"}'\n  ```\n\n---\n\n## Notes & tips\n- Use **Docker secrets / n8n credentials** for tokens; reference as `{{$env.VAR_NAME}}`.  \n- If a message lands in **General**, you likely missed `message_thread_id`.  \n- For scale, add retry/backoff on Telegram 429s and queue WhatsApp sends.  \n- You can shard by **supergroup** (store `supergroup_id` in the mapping) for regional teams.\n\n---\n\n💡 Always open to feedback and improvements! **Email us at [info@zenithworks.ai](mailto:info@zenithworks.ai)**.\n"
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