AI 고객 서비스 어시스턴트 · WhatsApp 지원 · 모든 비즈니스에 적합
중급
이것은Support, AI분야의자동화 워크플로우로, 12개의 노드를 포함합니다.주로 If, Code, WhatsApp, Agent, WhatsAppTrigger 등의 노드를 사용하며인공지능 기술을 결합하여 스마트 자동화를 구현합니다. GPT-4o와 WhatsApp의 채팅 고객 서비스 어시스턴트를 사용하여 B2C 웹사이트에 적용
사전 요구사항
- •OpenAI API Key
- •대상 API의 인증 정보가 필요할 수 있음
- •PostgreSQL 데이터베이스 연결 정보
사용된 노드 (12)
워크플로우 미리보기
노드 연결 관계를 시각적으로 표시하며, 확대/축소 및 이동을 지원합니다
워크플로우 내보내기
다음 JSON 구성을 복사하여 n8n에 가져오면 이 워크플로우를 사용할 수 있습니다
{
"id": "J2D0BssoDmn4BC6D",
"meta": {
"instanceId": "143d2ab55c8bffb06f8b9c7ad30335764fdc48bbbacecbe2218dadb998a32213",
"templateCredsSetupCompleted": true
},
"name": "AI Customer-Support Assistant · WhatsApp Ready · Works for Any Business",
"tags": [],
"nodes": [
{
"id": "fe395033-e36e-42d4-a0ce-8362b172be31",
"name": "AI 에이전트",
"type": "@n8n/n8n-nodes-langchain.agent",
"maxTries": 5,
"position": [
120,
140
],
"parameters": {
"text": "={{ $json.messages[0].text.body }}",
"options": {
"maxIterations": 10,
"systemMessage": "=You are [Company Name]’s real-time website assistant for https://www.your-company-url.com.\n\nAVAILABLE TOOLS\n• list_links(url) → { urls:[ … ] } — returns up to 100 internal links from that page \n• get_page(url) → { text:\"…\" } — returns the visible, tag-free text of the page (JavaScript rendered if needed)\n\nSEARCH STRATEGY\n1. Start with list_links on the root page. \n2. Pick ≤ 5 links whose URL or anchor text best match the user’s question (producto, pago, envío, servicio, política, etc.). \n3. For each chosen link call get_page once. \n4. Read the returned text and look for the answer. \n5. If the answer is still unknown, you may repeat steps 1-4 one level deeper. \n6. Stop after two list_links rounds **or** eight get_page calls (whichever comes first).\n\nANSWER RULES\n• Reply in clear and friendly toon **as part of [Company Name]** (use “we”, “our”). \n• Keep answers concise but complete. \n• **No Markdown ni símbolos de formato. Nunca uses \\*, **, \\_, \\~, ni [texto](url).** \n Write urls like: Descriptive Text ␣URL Ej.: Combos https://… \n• Quote the exact wording for facts such as stock status, prices, envíos, métodos de pago, garantías o políticas. \n• If the information is not on the site, reply exactly: \n “I can't find that information on our site right now. Do you want me to put you through to a human agent?” \n• Stay on-domain; ignore mailto:, tel:, javascript:, or off-site links.",
"returnIntermediateSteps": true
},
"promptType": "define",
"hasOutputParser": true
},
"retryOnFail": false,
"typeVersion": 1.7,
"alwaysOutputData": true,
"waitBetweenTries": null
},
{
"id": "3953a213-6140-4603-a069-93718e4d8982",
"name": "list_links",
"type": "@n8n/n8n-nodes-langchain.toolHttpRequest",
"position": [
260,
420
],
"parameters": {
"url": "https://lemolex.app.n8n.cloud/webhook/list-links",
"method": "POST",
"sendBody": true,
"parametersBody": {
"values": [
{
"name": "url",
"value": "https://www.your-company-url.com",
"valueProvider": "fieldValue"
},
{
"name": "auth-token",
"value": "your-auth-token (read setup guide)",
"valueProvider": "fieldValue"
}
]
},
"toolDescription": "Returns up to 100 unique, fully-qualified INTERNAL links for a given page.\n\nInput (JSON body the model must supply)\n {\n \"url\": \"<absolute https://…>\"\n }\n\nBehaviour\n • Crawls only the domain of the input URL.\n • Converts relative <a href> values to absolute URLs.\n • Drops empty roots (\"/\"), mailto:, tel:, javascript:, and off-site links.\n • De-duplicates the list.\n • Responds with a JSON object:\n\n {\n \"urls\": [ \"<link-1>\", \"<link-2>\", … ]\n }\n\nUse this tool when you need a navigation map of the current page.\nPass one of the returned URLs back into other tools (e.g. get_text) to read its content.\n"
},
"typeVersion": 1.1
},
{
"id": "21ceaf5e-d2d4-47c3-98cb-ee7c0ab0fcab",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
40,
340
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "jh4eAOIykIxQWUI9",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "7e0e84c8-ad96-44d1-9de9-c639230418fd",
"name": "WhatsApp Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-260,
140
],
"webhookId": "857366e8-7b6f-45a7-bbd1-f876002620d7",
"parameters": {
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "EB6eAVg9ZBZGYsyX",
"name": "WhatsApp OAuth account"
}
},
"typeVersion": 1
},
{
"id": "c2a0ba34-4a23-4918-9be8-7b9d50279cde",
"name": "cleanAnswer",
"type": "n8n-nodes-base.code",
"position": [
1040,
120
],
"parameters": {
"jsCode": "// cleanAnswer – run once per item\nlet txt = $input.first().json.output || '';\n\n// 1. Remove bold / italic / strike markers\ntxt = txt.replace(/[*_~]+/g, '');\n\n// 2. Convert [Texto](https://url) → Texto https://url\ntxt = txt.replace(/\\[([^\\]]+)\\]\\((https?:\\/\\/[^\\s)]+)\\)/g, '$1 $2');\n\n// 3. Collapse 3+ blank lines\ntxt = txt.replace(/\\n{3,}/g, '\\n\\n').trim();\n\nreturn [{ json: { answer: txt } }];\n"
},
"typeVersion": 2
},
{
"id": "ef403af2-4543-4edb-80ae-afda1e98a2a9",
"name": "get_page",
"type": "@n8n/n8n-nodes-langchain.toolHttpRequest",
"position": [
420,
420
],
"parameters": {
"url": "https://lemolex.app.n8n.cloud/webhook/get_text",
"method": "POST",
"sendBody": true,
"parametersBody": {
"values": [
{
"name": "url"
},
{
"name": "auth-token",
"value": "your-auth-token (read setup guide)",
"valueProvider": "fieldValue"
}
]
},
"toolDescription": "Fetches the fully-rendered **plain text** of a single web. \n• Input : { \"url\": \"<absolute https://…>\" } \n• Auth : token is sent as HTTP basic-auth. \n• Query : url=<encoded url> \n• Output : { \"text\": \"<visible text of the body>\", \"url\": \"<same url>\" } \n• The \"text\" field already has **all HTML tags removed** . \n• Use this tool whenever you need the actual words that appear on the page—product details, prices, stock lines, shipping terms, payment options, company policies, etc. \n• Do **not** call it on off-site links or mailto:/tel:/javascript: pseudo-links. \n"
},
"typeVersion": 1.1
},
{
"id": "46c1fd08-9b61-4ea9-bee3-9ad8b7e7ce4d",
"name": "24시간 창 확인",
"type": "n8n-nodes-base.code",
"position": [
520,
140
],
"parameters": {
"jsCode": "// within24h? – run once per item\n// Meta (WhatsApp) timestamp arrives as seconds since epoch\nconst lastTs = Number($('WhatsApp Trigger').first().json.messages[0].timestamp) * 1000; // → ms\nconst withinWindow = Date.now() - lastTs < 24 * 60 * 60 * 1000;\n\nreturn [{ json: { withinWindow, answer: $json.answer, userId: $json.userId } }];"
},
"typeVersion": 2
},
{
"id": "0309e9fb-745e-46cd-a360-a6a4a96ffa36",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
740,
140
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d33e218e-a49a-49ed-9c6b-55b9ea0b0dbb",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.withinWindow }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "e0f6e0b0-d2f8-4be5-85e4-74b351390369",
"name": "사전 승인된 템플릿 메시지 전송(대화 재개용)",
"type": "n8n-nodes-base.whatsApp",
"position": [
1060,
360
],
"parameters": {
"template": "hello_world|en_US",
"phoneNumberId": "679436108574898",
"requestOptions": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "zNN8ICsFZI5A7frT",
"name": "WhatsApp account"
}
},
"typeVersion": 1
},
{
"id": "fd41fbf2-f471-4529-bb4d-358ace9cf639",
"name": "AI 에이전트 응답 전송",
"type": "n8n-nodes-base.whatsApp",
"position": [
1260,
120
],
"parameters": {
"textBody": "={{ $json.answer }}",
"operation": "send",
"phoneNumberId": "679436108574898",
"requestOptions": {},
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id }}"
},
"credentials": {
"whatsAppApi": {
"id": "zNN8ICsFZI5A7frT",
"name": "WhatsApp account"
}
},
"typeVersion": 1
},
{
"id": "35e6c77f-56c5-4b93-a69a-e048b593cf40",
"name": "Postgres 사용자 메모리",
"type": "@n8n/n8n-nodes-langchain.memoryPostgresChat",
"position": [
120,
500
],
"parameters": {
"tableName": "message_history",
"sessionKey": "={{ $json.contacts[0].wa_id }}",
"sessionIdType": "customKey"
},
"credentials": {
"postgres": {
"id": "Bk7n11D1jU5zJ802",
"name": "Postgres account"
}
},
"typeVersion": 1.3
},
{
"id": "67c3296e-8915-4857-a294-03c5bc8257c0",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-920,
-320
],
"parameters": {
"width": 460,
"height": 1460,
"content": "# Step by Step Setup Guide\n\n### **The technology that powers this AI Agent—continuously crawling, extracting, and generating answers—incurs real operating costs to stay online.**\n### **That’s why the workflow requires an active membership, priced at only **\\$29 per month**. Comparable AI-support platforms charge **\\$150 – \\$500 each month**, so with this template you either save a large chunk of that expense for your own business or earn the same amount by reselling the chatbot to clients—while paying just \\$29 yourself. *And because the bot pulls fresh information from the site in real time, you never have to “re-train” a model, saving you even more time and money.***\n\n **Activate your membership here:** [https://lemolex.gumroad.com/l/ejsnx](https://lemolex.gumroad.com/l/ejsnx)\n\n### Let's start setting this up step by step:\n*Total hands-on time: ≈ 15 minutes*\n\n1. Activate the tools with the membership generated key: \n- Go to the membership link to get your key.\n- Copy the key (e.g 6F0E4C97-B72A4E69-A11BF6C4-AF123456) and paste it in the body parameters of list_links and get_page (tools):\n*Name: auth-token*\n*Value: 6F0E4C97-B72A4E69-A11BF6C4-AF123456* **(example)**\n\n2. Customize for Your Company:\n- Copy the Root URL of your company's website (Home Page).\n- Open the AI Agent node and inside the `System Message`, change the following values:\n[Company Name] with your company name (e.g [Company Name] -> Facebook)\n[https://www.your-company-url.com] with your company Root URL that you copied before.\nCheck for these 2 values along the entire text.\n- Go back to the tools list_links and get_page and paste the Root URL inside the body parameters, specifically:\n*Name: url*\n*Value: https://www.your-company-url.com **(e.g https://www.facebook.com)**\n\n3. Connect your credentials:\n- Go to the OpenAI Chat Model node and connect your OpenAI credentials.\n- Go to the Postgres Users Memory node and connect your Supabase credentials. A tutorial for this: https://youtu.be/6w5f_jsPYSQ?si=MPdXYUjxv3fghQPj&t=105 (Minute 1:45 to 5:00)\n- Go to the WhatsApp nodes \"WhatsApp Trigger\", \"Send Pre-approved Template Message to Reopen the Conversation\" and \"Send AI Agent's Answer\" to connect your credentials. A tutorial for this: https://youtu.be/ZrhTQle55LQ?si=MO_leooogO9KchCV\n- Go to the \"Send Pre-approved Template Message to Reopen the Conversation\" and select the template message under the \"Template\" parameter.\n***If you don't want to use this feature (not recommended) delete the nodes \"24-hour window check\", \"If\" and \"Send Pre-approved Template Message to Reopen the Conversation\". Then connect the AI Agent node to the \"cleanAnswer\" node.***\n\n\n### **You are ready**"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "7226dcc3-dbfc-46bd-b752-d0baae90d44d",
"connections": {
"0309e9fb-745e-46cd-a360-a6a4a96ffa36": {
"main": [
[
{
"node": "c2a0ba34-4a23-4918-9be8-7b9d50279cde",
"type": "main",
"index": 0
}
],
[
{
"node": "e0f6e0b0-d2f8-4be5-85e4-74b351390369",
"type": "main",
"index": 0
}
]
]
},
"fe395033-e36e-42d4-a0ce-8362b172be31": {
"main": [
[
{
"node": "46c1fd08-9b61-4ea9-bee3-9ad8b7e7ce4d",
"type": "main",
"index": 0
}
]
]
},
"ef403af2-4543-4edb-80ae-afda1e98a2a9": {
"ai_tool": [
[
{
"node": "fe395033-e36e-42d4-a0ce-8362b172be31",
"type": "ai_tool",
"index": 0
}
]
]
},
"3953a213-6140-4603-a069-93718e4d8982": {
"ai_tool": [
[
{
"node": "fe395033-e36e-42d4-a0ce-8362b172be31",
"type": "ai_tool",
"index": 0
}
]
]
},
"c2a0ba34-4a23-4918-9be8-7b9d50279cde": {
"main": [
[
{
"node": "fd41fbf2-f471-4529-bb4d-358ace9cf639",
"type": "main",
"index": 0
}
]
]
},
"7e0e84c8-ad96-44d1-9de9-c639230418fd": {
"main": [
[
{
"node": "fe395033-e36e-42d4-a0ce-8362b172be31",
"type": "main",
"index": 0
}
]
]
},
"21ceaf5e-d2d4-47c3-98cb-ee7c0ab0fcab": {
"ai_languageModel": [
[
{
"node": "fe395033-e36e-42d4-a0ce-8362b172be31",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"46c1fd08-9b61-4ea9-bee3-9ad8b7e7ce4d": {
"main": [
[
{
"node": "0309e9fb-745e-46cd-a360-a6a4a96ffa36",
"type": "main",
"index": 0
}
]
]
},
"35e6c77f-56c5-4b93-a69a-e048b593cf40": {
"ai_memory": [
[
{
"node": "fe395033-e36e-42d4-a0ce-8362b172be31",
"type": "ai_memory",
"index": 0
}
]
]
}
}
}자주 묻는 질문
이 워크플로우를 어떻게 사용하나요?
위의 JSON 구성 코드를 복사하여 n8n 인스턴스에서 새 워크플로우를 생성하고 "JSON에서 가져오기"를 선택한 후, 구성을 붙여넣고 필요에 따라 인증 설정을 수정하세요.
이 워크플로우는 어떤 시나리오에 적합한가요?
중급 - 지원, 인공지능
유료인가요?
이 워크플로우는 완전히 무료이며 직접 가져와 사용할 수 있습니다. 다만, 워크플로우에서 사용하는 타사 서비스(예: OpenAI API)는 사용자 직접 비용을 지불해야 할 수 있습니다.
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저자
Mateo Fiorito Rocha
@lemolexPassionate about AI-driven automation, LLMs, and intelligent systems that enhance efficiency and engagement. Let’s build smarter workflows, send me a message!
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