Claude AI와 자동 업그레이드를 사용하여 공감형 고객 답변 생성

• •Slack Bot Token 또는 Webhook URL
• •HTTP Webhook 엔드포인트(n8n이 자동으로 생성)
• •Google Sheets API 인증 정보
• •Anthropic API Key

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        "content": "## Empathy Reply Assistant\n**What it does**  \nGenerates empathetic reply drafts, sanitizes content, and auto-escalates risky cases.\n\n**Flow**  \n1) Input (Manual / Webhook)  \n2) AI (Claude) → { sentiment, tone, reply, confidence }  \n3) Sanitize (links / PII / length)  \n4) Risk rules (keywords, negativity, low confidence)  \n5) Route → **OK** / **Needs Review**\n\n**Who for**  \nSupport, Community, Sales, CX, Automation builders"
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        "content": "## Routes & Thresholds\n**Escalate (Needs Review)** when:  \n- negative sentiment  \n- matches `RISK_WORDS`  \n- confidence < 0.45  \n- mentions legal / harassment / self-harm  \n\n**Auto-OK** when:  \n- no risk matched  \n- confidence ≥ 0.45  \n\n**Outputs**  \n- OK → sendable draft  \n- REVIEW → human check required"
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        "content": "## Setup (3–5 min)\n1. Connect **Anthropic** → Anthropic Chat Model  \n2. Edit **Set Config1**:  \n   - `MAX_LEN`, `FORMALITY`, `ADD_FOLLOWUP_QUESTION`  \n   - `EMOJI_ALLOWED`, `BLOCK_LINKS`  \n   - `RISK_WORDS` (add your terms)  \n3. Choose trigger:  \n   - **Manual** → testing  \n   - **Webhook** → real-time replies  \n   - **Schedule** → every 5–10 min  \n\n💡 Tip: keep secrets in **Credentials**, not nodes."
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        "content": "## Notes / Safety\n- 🔐 No hardcoded API keys → use **Credentials**  \n- 🧪 Treat outputs as **drafts** before sending  \n- 🧹 Remove test data before sharing publicly  \n- ⚙️ Tune thresholds & `RISK_WORDS` to your org policy  \n- 🗂️ Optionally log to Slack / Sheets for review  \n\nAuthor: **Yusuke (@yskautomation)**  \nLicense: **MIT**"
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