Jotform、GPT-4.1、Google Sheetsを使用した自動顧客フィードバック分析と返信
上級
これは自動化ワークフローで、21個のノードを含みます。主にIf, Set, Slack, EmailSend, GoogleSheetsなどのノードを使用。 Jotform、GPT-4.1、Google Sheetsを使った自動化顧客フィードバック分析と返信
前提条件
- •Slack Bot Token または Webhook URL
- •Google Sheets API認証情報
- •OpenAI API Key
カテゴリー
-
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "7ea3ce54fff35125cef70d7d3eb237421160deacac404433c1059018e4254496",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "7d50aea5-d58c-4a01-9964-92da5fe5031d",
"name": "Jotform — 新規フィードバック送信",
"type": "n8n-nodes-base.jotFormTrigger",
"position": [
-128,
0
],
"webhookId": "85ddb2a9-bacb-45da-a2d2-062353bb19f1",
"parameters": {
"form": "251411842823048",
"onlyAnswers": false
},
"credentials": {
"jotFormApi": {
"id": "jXvtT52kwCnYtxyM",
"name": "JotForm account"
}
},
"typeVersion": 1
},
{
"id": "1df86418-1292-43b4-a144-1282d700f51d",
"name": "主要フィールド抽出（入力正規化）",
"type": "n8n-nodes-base.set",
"position": [
160,
0
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "1b8cefc9-25fd-4603-88ef-787b5582660e",
"name": "submissionId",
"type": "string",
"value": "={{ $json.submissionID }}"
},
{
"id": "a4f8f6b0-9eea-422a-a02c-8db49cfbb026",
"name": "fullName",
"type": "string",
"value": "={{ $json.rawRequest[\"Full Name\"] }}"
},
{
"id": "804e4a6e-fbae-449a-a0dd-95b3c9a1cc60",
"name": "email",
"type": "string",
"value": "={{ $json.rawRequest.Email }}"
},
{
"id": "59e72537-9635-473b-9d7c-9755497cbc1f",
"name": "whatsappNumber",
"type": "string",
"value": "={{ $json.rawRequest[\"Whatsapp Number\"] }}"
},
{
"id": "ddaddc42-b043-4643-a6c7-d46bdbb3665f",
"name": "orderId",
"type": "string",
"value": "={{ $json.rawRequest[\"Order Id\"] }}"
},
{
"id": "26a71509-4fe2-4111-b206-b990c1669d54",
"name": "ratings",
"type": "string",
"value": "={{ $json.rawRequest.Ratings }}"
},
{
"id": "73ecd764-ba3b-49f4-98f4-1d0aad049c16",
"name": "experienceFeedback",
"type": "string",
"value": "={{ $json.rawRequest[\"Please describe your experience in detail.\"] }}"
},
{
"id": "1badf182-58df-4832-8153-9b7e89fe928d",
"name": "recommendUs",
"type": "string",
"value": "={{ $json.rawRequest[\"Would you recommend us to others?\"] }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "ba3d2aca-2377-4cad-8aac-e75f7cac07bb",
"name": "AI分析 — 感情・根本原因",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
464,
0
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini",
"cachedResultName": "GPT-4.1-MINI"
},
"options": {
"temperature": 0.7
},
"messages": {
"values": [
{
"content": "=You are a Customer Feedback Analysis AI.\nYour job is to analyze raw customer feedback and produce structured, machine-readable insights.\n\nReturn a valid JSON object only, in the following exact format:\n\n{\n \"Sentiment\": \"Positive | Neutral | Negative\",\n \"RootCause\": \"short, human-readable explanation of the main reason behind the feedback\",\n \"RecoveryDirection\": \"concise, internal note suggesting what the company should do next\",\n \"RecoveryMessage\": \"optional draft message suggestion for the support team to consider (not to be sent automatically)\"\n}\n\nSubmission:\nRating: {{ $json.ratings }}\nExperience: {{ $json.experienceFeedback }}\nRecommendUs: {{ $json.recommendUs }}\n\nGuidelines:\n1. Be objective — classify based on sentiment and tone, not rating alone.\n2. Use \"RootCause\" to summarize the issue (e.g., “late delivery”, “rude support”, “confusing checkout”).\n3. Keep \"RecoveryDirection\" actionable (e.g., “offer compensation”, “escalate to ops”, “send apology email”).\n4. Keep \"RecoveryMessage\" short and generic (internal use only).\n5. Never include markdown, explanations, or extra text outside the JSON object."
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "DafVSGDfbwLzdqrw",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "9d427e02-2337-44eb-b074-29492fb6f5ff",
"name": "フィードバックが否定的、または評価≤3かを確認",
"type": "n8n-nodes-base.if",
"position": [
864,
0
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "or",
"conditions": [
{
"id": "d0911e13-fee7-44ec-9c7a-dc14285d0d6b",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message.content.Sentiment }}",
"rightValue": "=Negative"
},
{
"id": "f82433a5-15ee-46e2-bb2e-e6aaf527d2c4",
"operator": {
"type": "number",
"operation": "lte"
},
"leftValue": "={{ $('Extract Key Fields (Normalize Input)').item.json.ratings }}",
"rightValue": 3
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "61bad5e0-5b4c-463f-96de-688302bb62ea",
"name": "AI生成 — パーソナライズされたリカバリーメッセージ",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
1168,
-112
],
"parameters": {
"modelId": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini",
"cachedResultName": "GPT-4.1-MINI"
},
"options": {
"temperature": 0.7
},
"messages": {
"values": [
{
"content": "=You are an AI Customer Experience Writer. \nYour job is to compose personalized, empathetic recovery messages for customers based on their feedback and AI analysis results for email and whatsapp both channels.\n\nReturn a valid JSON object only, in this exact format:\n\n{\n \"Email Body\": \"string (the full customer-facing message)\",\n \"Subject\": \"string (applicable only for email),\n \"Tone\": \"Friendly | Professional | Empathetic\"\n}\n\nContext:\n- Customer Name: {{ $('Extract Key Fields (Normalize Input)').item.json.fullName }}\n- Brand Name: Your Brand Name\n- Sentiment: {{ $json.message.content.Sentiment }}\n- Root Cause: {{ $json.message.content.RootCause }}\n- Feedback Text: {{ $('Extract Key Fields (Normalize Input)').item.json.experienceFeedback }}\n- Recovery Direction: {{ $json.message.content.RecoveryDirection }}\n- Previous Recovery Message: {{$json[\"RecoveryMessage\"] || \"\"}}\n- Order ID: {{$json[\"order_id\"] || \"N/A\"}}\n- Rating: {{ $('Extract Key Fields (Normalize Input)').item.json.ratings }}\n- Recommend Us: {{ $('Extract Key Fields (Normalize Input)').item.json.recommendUs }}\n\nGuidelines:\n1. Be concise (60–100 words).\n2. Always start with the customer’s name and acknowledge their experience.\n3. Use empathy but maintain professionalism — no exaggerated apologies.\n4. Don’t overpromise — avoid mentioning refunds, compensation, or guarantees unless implied by context.\n5. End on a reassuring note and represent the brand positively.\n6. Return JSON only. No markdown or extra text."
}
]
},
"jsonOutput": true
},
"credentials": {
"openAiApi": {
"id": "DafVSGDfbwLzdqrw",
"name": "OpenAi account"
}
},
"typeVersion": 1.8
},
{
"id": "c43ead64-eec7-4178-875f-eff6f389a769",
"name": "リカバリーEメール送信（否定的パス）",
"type": "n8n-nodes-base.emailSend",
"position": [
2000,
-48
],
"webhookId": "2cce16b7-f70a-48bb-8d1c-4bb428d379dd",
"parameters": {
"html": "={{ $json.message.content[\"Email Body\"] }}",
"options": {},
"subject": "={{ $json.message.content.Subject }}",
"toEmail": "={{ $('Extract Key Fields (Normalize Input)').item.json.email }}",
"fromEmail": "aayushmans0411@gmail.com"
},
"credentials": {
"smtp": {
"id": "29Uh9G1RUR82SFVn",
"name": "SMTP account"
}
},
"typeVersion": 2.1
},
{
"id": "2029a509-776a-439e-976b-e435511d9ac1",
"name": "SlackでCXチームに通知",
"type": "n8n-nodes-base.slack",
"position": [
1824,
48
],
"webhookId": "d79a277d-8d4a-4815-a974-aae0165b84d0",
"parameters": {
"text": "=🚨 *Negative Feedback Alert*\n*Name:* {{ $json[\"Full Name\"] }}\n*Rating:* {{ $json.Ratings }}\n*Root Cause:* {{ $json[\"Root Cause\"] }}\n*Order ID:* {{ $json[\"Order Id\"] }}\n*Recovery Msg Sent:* ✅",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "name",
"value": "#customer_feedback"
},
"otherOptions": {}
},
"typeVersion": 2.3
},
{
"id": "cf844ac0-b5fa-4051-bc26-98b6c27f6d4e",
"name": "リカバリーメッセージ送信済みとしてマーク",
"type": "n8n-nodes-base.googleSheets",
"position": [
2256,
-32
],
"parameters": {
"columns": {
"value": {
"Submission Id": "={{ $('Prepare Data for Sheet & Notifications (Negative Path)').item.json[\"Submission Id\"] }}",
"Recovery Message Sent": "Yes"
},
"schema": [
{
"id": "Submission Id",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Submission Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Full Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Full Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Whatsapp Number",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Whatsapp Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Order Id",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Order Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Ratings",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Ratings",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Experience Feedback",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Experience Feedback",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recommend Us",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Recommend Us",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sentiment",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Root Cause",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Root Cause",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Direction",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Recovery Direction",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Recovery Message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Subject",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Email Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Body",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Email Body",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Tone",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Recovery Tone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message Sent",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recovery Message Sent",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "createdAt",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "createdAt",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "number",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Submission Id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "id",
"value": "=gid=0"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{ your_google_sheet_document }}"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "FATfI7LIO9bsNKSj",
"name": "Google Sheets account"
}
},
"typeVersion": 4.7
},
{
"id": "3dae2739-cefe-44fa-962b-ea47c297d201",
"name": "感謝Eメール送信（肯定的パス）",
"type": "n8n-nodes-base.emailSend",
"position": [
1472,
432
],
"webhookId": "64029ffa-e1a3-42dd-a9b7-0ff05356e79c",
"parameters": {
"html": "=<table role=\"presentation\" width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:#f8fafc;padding:32px 0;font-family:Helvetica,Arial,sans-serif;\">\n <tr>\n <td align=\"center\">\n <table role=\"presentation\" width=\"600\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:#ffffff;border-radius:10px;overflow:hidden;box-shadow:0 4px 10px rgba(0,0,0,0.05);\">\n \n <!-- Header -->\n <tr>\n <td style=\"background:#0b4a82;padding:20px 24px;color:#ffffff;font-size:20px;font-weight:600;\">\n Your Brand Name Team\n </td>\n </tr>\n\n <!-- Body -->\n <tr>\n <td style=\"padding:32px 40px;color:#0f172a;\">\n <h2 style=\"margin:0 0 16px 0;font-size:22px;font-weight:600;color:#111827;\">Thank you, {{$json[\"Full Name\"]}}!</h2>\n\n <p style=\"margin:0 0 16px 0;line-height:1.6;color:#334155;font-size:15px;\">\n We’re so glad you enjoyed your experience with us. Your feedback keeps our team motivated to do better every day.\n </p>\n\n <p style=\"margin:0 0 20px 0;font-size:15px;color:#334155;\">\n Would you mind sharing your experience publicly? It helps other customers discover us and keeps our small team growing!\n </p>\n\n <!-- CTA -->\n <table role=\"presentation\" cellpadding=\"0\" cellspacing=\"0\" style=\"margin:24px 0;\">\n <tr>\n <td>\n <a href=\"Your review Page link\" style=\"background:#0b4a82;color:#ffffff;padding:12px 22px;text-decoration:none;border-radius:6px;font-size:15px;font-weight:600;display:inline-block;\">\n Leave a Review\n </a>\n </td>\n </tr>\n </table>\n\n <p style=\"margin:16px 0 0 0;font-size:13px;color:#64748b;\">\n Thanks again for being part of the Your Brand Name community 💙 \n <br><strong>— The Customer Experience Team</strong>\n </p>\n </td>\n </tr>\n\n <!-- Footer -->\n <tr>\n <td style=\"padding:16px 40px;background:#f9fafb;border-top:1px solid #e2e8f0;font-size:13px;color:#64748b;text-align:center;\">\n © 2025 Your Brand Name • <a href=\"Unsubscribe Link\" style=\"color:#94a3b8;text-decoration:none;\">Unsubscribe</a>\n </td>\n </tr>\n </table>\n </td>\n </tr>\n</table>\n",
"options": {},
"subject": "A small favor? Share your happy experience with others!",
"toEmail": "={{ $json[\"Email\"] }}",
"fromEmail": "aayushmans0411@gmail.com"
},
"credentials": {
"smtp": {
"id": "29Uh9G1RUR82SFVn",
"name": "SMTP account"
}
},
"typeVersion": 2.1
},
{
"id": "6199baa6-140d-45f4-a786-e81f9c022771",
"name": "Googleシートにフィードバック記録（否定的パス）",
"type": "n8n-nodes-base.googleSheets",
"position": [
1840,
-192
],
"parameters": {
"columns": {
"value": {},
"schema": [
{
"id": "Submission Id",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Submission Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Full Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Full Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Whatsapp Number",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Whatsapp Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Order Id",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Order Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Ratings",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Ratings",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Experience Feedback",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Experience Feedback",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recommend Us",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recommend Us",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sentiment",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Root Cause",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Root Cause",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Direction",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recovery Direction",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recovery Message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Subject",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Email Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Body",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Email Body",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Tone",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recovery Tone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message Sent",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Recovery Message Sent",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "createdAt",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "createdAt",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "autoMapInputData",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "id",
"value": "=gid=0"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{your_google_sheet_document}}"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "FATfI7LIO9bsNKSj",
"name": "Google Sheets account"
}
},
"typeVersion": 4.7
},
{
"id": "fd15071e-5b5e-4ce1-9494-9df8623950fc",
"name": "シート・通知用データ準備（否定的パス）",
"type": "n8n-nodes-base.set",
"position": [
1520,
-112
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d0ecfce6-a795-4899-b8ca-61930ca608b1",
"name": "Submission Id",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.submissionId }}"
},
{
"id": "48eb542c-26eb-4bcf-99a8-b89da94b09e6",
"name": "Full Name",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.fullName }}"
},
{
"id": "0ba76f73-c547-4878-ae0d-88082ae41ffc",
"name": "Email",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.email }}"
},
{
"id": "5cb71cf8-b6ba-4b5e-a023-77572baf7f2d",
"name": "Whatsapp Number",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.whatsappNumber }}"
},
{
"id": "dbf840c6-6c5c-4ccc-945d-c9bf2666e614",
"name": "Order Id",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.orderId }}"
},
{
"id": "e801c1b2-793b-474a-91c0-be92f3474a70",
"name": "Ratings",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.ratings }}"
},
{
"id": "4ec10cde-0678-4928-a278-d71b3f9bbe8a",
"name": "Experience Feedback",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.experienceFeedback }}"
},
{
"id": "c100a63a-0971-4a00-af92-e5b735fa1682",
"name": "Recommend Us",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.recommendUs }}"
},
{
"id": "02ff8101-ddf0-4d2e-9639-ea67e6088143",
"name": "Sentiment",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.Sentiment }}"
},
{
"id": "ff1e1c61-57f0-4877-be1d-499ad223fbf0",
"name": "Root Cause",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RootCause }}"
},
{
"id": "829756fc-5b76-4dbb-aaba-ee7fde17eaa0",
"name": "Recovery Direction",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RecoveryDirection }}"
},
{
"id": "f767550e-66ba-44c0-9182-7379f12e5488",
"name": "Recovery Message",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RecoveryMessage }}"
},
{
"id": "f83ac8b4-02d2-494d-a066-5c96a5ffe9ec",
"name": "Email Subject",
"type": "string",
"value": "={{ $json.message.content.Subject }}"
},
{
"id": "1f142e06-ca48-4fe6-92ac-f27e871e2721",
"name": "Email Body",
"type": "string",
"value": "={{ $json.message.content[\"Email Body\"] }}"
},
{
"id": "17c39abf-9a2d-4d1a-91fd-afa1240678c1",
"name": "Recovery Tone",
"type": "string",
"value": "={{ $json.message.content.Tone }}"
},
{
"id": "6cf5fcab-5469-4583-877b-4b801835d530",
"name": "Recovery Message Sent",
"type": "string",
"value": ""
},
{
"id": "56b12b3c-2804-4956-98d9-4ea2e42c2e21",
"name": "createdAt",
"type": "string",
"value": "={{ $now.toLocal().toMillis() }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "bdcd7bb0-8d61-4bdd-b0f3-e4ff61efb4d7",
"name": "シート・通知用データ準備（肯定的パス）",
"type": "n8n-nodes-base.set",
"position": [
1248,
352
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d0ecfce6-a795-4899-b8ca-61930ca608b1",
"name": "Submission Id",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.submissionId }}"
},
{
"id": "48eb542c-26eb-4bcf-99a8-b89da94b09e6",
"name": "Full Name",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.fullName }}"
},
{
"id": "0ba76f73-c547-4878-ae0d-88082ae41ffc",
"name": "Email",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.email }}"
},
{
"id": "5cb71cf8-b6ba-4b5e-a023-77572baf7f2d",
"name": "Whatsapp Number",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.whatsappNumber }}"
},
{
"id": "dbf840c6-6c5c-4ccc-945d-c9bf2666e614",
"name": "Order Id",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.orderId }}"
},
{
"id": "e801c1b2-793b-474a-91c0-be92f3474a70",
"name": "Ratings",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.ratings }}"
},
{
"id": "4ec10cde-0678-4928-a278-d71b3f9bbe8a",
"name": "Experience Feedback",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.experienceFeedback }}"
},
{
"id": "c100a63a-0971-4a00-af92-e5b735fa1682",
"name": "Recommend Us",
"type": "string",
"value": "={{ $('Extract Key Fields (Normalize Input)').item.json.recommendUs }}"
},
{
"id": "02ff8101-ddf0-4d2e-9639-ea67e6088143",
"name": "Sentiment",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.Sentiment }}"
},
{
"id": "ff1e1c61-57f0-4877-be1d-499ad223fbf0",
"name": "Root Cause",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RootCause }}"
},
{
"id": "829756fc-5b76-4dbb-aaba-ee7fde17eaa0",
"name": "Recovery Direction",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RecoveryDirection }}"
},
{
"id": "f767550e-66ba-44c0-9182-7379f12e5488",
"name": "Recovery Message",
"type": "string",
"value": "={{ $('AI Analysis — Sentiment & Root Cause').item.json.message.content.RecoveryMessage }}"
},
{
"id": "56b12b3c-2804-4956-98d9-4ea2e42c2e21",
"name": "createdAt",
"type": "string",
"value": "={{ $now.toLocal().toMillis() }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "4e18d0fb-c762-433a-9ddf-1ab13204e872",
"name": "Googleシートにフィードバック記録（肯定的パス）",
"type": "n8n-nodes-base.googleSheets",
"position": [
1456,
240
],
"parameters": {
"columns": {
"value": {},
"schema": [
{
"id": "Submission Id",
"type": "string",
"display": true,
"required": false,
"displayName": "Submission Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Full Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Full Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Whatsapp Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Whatsapp Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Order Id",
"type": "string",
"display": true,
"required": false,
"displayName": "Order Id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Ratings",
"type": "string",
"display": true,
"required": false,
"displayName": "Ratings",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Experience Feedback",
"type": "string",
"display": true,
"required": false,
"displayName": "Experience Feedback",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recommend Us",
"type": "string",
"display": true,
"required": false,
"displayName": "Recommend Us",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sentiment",
"type": "string",
"display": true,
"required": false,
"displayName": "Sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Root Cause",
"type": "string",
"display": true,
"required": false,
"displayName": "Root Cause",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Direction",
"type": "string",
"display": true,
"required": false,
"displayName": "Recovery Direction",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message",
"type": "string",
"display": true,
"required": false,
"displayName": "Recovery Message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Subject",
"type": "string",
"display": true,
"required": false,
"displayName": "Email Subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Body",
"type": "string",
"display": true,
"required": false,
"displayName": "Email Body",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Tone",
"type": "string",
"display": true,
"required": false,
"displayName": "Recovery Tone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Recovery Message Sent",
"type": "string",
"display": true,
"required": false,
"displayName": "Recovery Message Sent",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "createdAt",
"type": "string",
"display": true,
"required": false,
"displayName": "createdAt",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1YYmyQNTGSdBQcoHuUI1tnd081Nq-5FVcN8KWGLf0iK8/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "=1YYmyQNTGSdBQcoHuUI1tnd081Nq-5FVcN8KWGLf0iK8"
},
"authentication": "serviceAccount"
},
"credentials": {
"googleApi": {
"id": "FATfI7LIO9bsNKSj",
"name": "Google Sheets account"
}
},
"typeVersion": 4.7
},
{
"id": "e6f586ea-130e-46a6-aedd-cf9154f7f401",
"name": "付箋",
"type": "n8n-nodes-base.stickyNote",
"position": [
-384,
-880
],
"parameters": {
"width": 400,
"height": 368,
"content": "## 🧠 Workflow Summary\n\nAI-driven automation that transforms every Jotform feedback submission into actionable customer engagement.\n\n🟢 Captures Feedback → 🧠 Analyzes with GPT → ⚖️ Routes Path → \n📧 Sends Email → 📊 Logs Data → 🔔 Notifies Team\n\n**Built using:** \nJotform + n8n + GPT-4.1 + Google Sheets + Slack + SMTP\n\nGet sample google sheet format: https://docs.google.com/spreadsheets/u/2/d/1YYmyQNTGSdBQcoHuUI1tnd081Nq-5FVcN8KWGLf0iK8/copy"
},
"typeVersion": 1
},
{
"id": "fb284404-2e7a-4316-a323-5309afd80e93",
"name": "付箋1",
"type": "n8n-nodes-base.stickyNote",
"position": [
32,
-416
],
"parameters": {
"color": 4,
"width": 352,
"height": 608,
"content": "## Clean Incoming Data\n\nNormalizes raw Jotform fields into structured variables:\n\n- Full Name \n- Email \n- WhatsApp Number \n- Order ID \n- Rating (1–5 scale) \n- Experience Feedback Text \n- Recommendation Response\n\nEnsures consistent naming for downstream AI and routing nodes.\n"
},
"typeVersion": 1
},
{
"id": "8a3a00f8-9844-49c2-ab38-567b40e64e31",
"name": "付箋2",
"type": "n8n-nodes-base.stickyNote",
"position": [
400,
-416
],
"parameters": {
"color": 6,
"width": 320,
"height": 608,
"content": "## AI Sentiment & Root Cause Detection\n\nGPT analyzes the customer feedback and returns structured insight:\n\n- **Sentiment:** Positive | Neutral | Negative \n- **Root Cause:** Short explanation of the main issue \n- **Recovery Direction:** Actionable next step for the business \n- **Recovery Message:** Optional internal note for CX team\n\n**Output:** JSON-only (no markdown, no extra text)"
},
"typeVersion": 1
},
{
"id": "3cea0b32-e8af-463e-8846-3015815f0e9a",
"name": "付箋3",
"type": "n8n-nodes-base.stickyNote",
"position": [
736,
-416
],
"parameters": {
"color": 5,
"width": 352,
"height": 608,
"content": "## Path Routing Logic\n\nDecision Node Logic:\n- If **Sentiment = Negative** OR **Rating ≤ 3**\n → Route to *Recovery Path*\n- Else\n → Route to *Appreciation Path*\n\nThis ensures negative experiences are handled immediately, \nwhile positive customers are nurtured for reviews."
},
"typeVersion": 1
},
{
"id": "0f039f93-f1db-42f6-836d-2172daeb01d7",
"name": "付箋4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1104,
-848
],
"parameters": {
"color": 3,
"width": 1360,
"height": 1040,
"content": "## AI Recovery Message Composer\n\nThe AI crafts a personalized, empathetic message using the customer’s data.\n\n**Context Used:**\n- Name, Rating, Feedback, Root Cause, Recovery Direction \n\n**Output Format:**\n```json\n{\n \"Email Body\": \"...\",\n \"Subject\": \"...\",\n \"Tone\": \"Friendly | Professional | Empathetic\"\n}\n```\nKeeps tone consistent with your brand and avoids overpromising.\n\n\n---\n\n### 🚨 **Negative Path (Steps 6–10)**\n```markdown\n## 🚨 Recovery Path Flow\n\nTriggered for **Negative Sentiment** or **Rating ≤ 3**.\n\n1️⃣ Log feedback in Google Sheets \n2️⃣ Send AI-crafted Recovery Email \n3️⃣ Notify CX Team via Slack \n4️⃣ Update Google Sheet — “Recovery Message Sent: Yes” \n\n**Goal:** \nAcknowledge and recover customer trust quickly, while logging all actions for visibility.\n"
},
"typeVersion": 1
},
{
"id": "82cd08d7-0913-42ea-8a4f-1aaa7a5a652f",
"name": "付箋5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1120,
208
],
"parameters": {
"width": 576,
"height": 656,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n## 🌟 Appreciation Path Flow\n\nTriggered for **Positive** or **Neutral** feedback.\n\n✅ Sends personalized **Thank-you Email** \n✅ Includes CTA to leave a **public review** \n✅ Logs all data in Google Sheets \n\n**Objective:** \nReinforce loyalty and convert satisfied customers into public advocates."
},
"typeVersion": 1
},
{
"id": "19b6d6fc-4ef5-421b-9048-1c8504134e1e",
"name": "付箋6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-384,
-496
],
"parameters": {
"width": 400,
"height": 400,
"content": "## 🔐 How to Get Your Jotform API Credentials\n\n1. Visit [Jotform](https://www.jotform.com/?partner=aayushmansharma) and **sign up** (if you’re new) or **log in** to your existing account. \n2. Click your **profile icon (top-right)** → go to **Settings**. \n3. In the left sidebar, open the **API** section. \n4. Click **Create New Key**. \n5. Set permission to **Full Access** (recommended for full workflow functionality). \n6. Copy the generated API key. \n7. In **n8n**, open **Credentials → Create New → JotForm API**. \n8. Paste your API key and save it as `JotForm account`. \n9. Test the connection by running your **Jotform Trigger** node."
},
"typeVersion": 1
},
{
"id": "dd336412-bf91-45fd-92db-63869ff96040",
"name": "付箋7",
"type": "n8n-nodes-base.stickyNote",
"position": [
32,
-880
],
"parameters": {
"width": 512,
"height": 448,
"content": "## ⚙️ Jotform Configuration Guide (for n8n Feedback Workflow)\n\nFollow these steps to connect your Jotform to n8n:\n\n### 1️⃣ Create the Feedback Form\nBuild a form in Jotform with the following exact fields:\n- Field Label - Field Type - Example Input\n- Full Name - Short Text - Customer Name\n- Email - Email - test@gmail.com\n- Whatsapp Number - Short Text- 91xxxxxxxxxx\n- Order Id - Short Text - #2321\n- Ratings - Ratings - 3\n- Please describe your experience in detail. - Long Text - “Feedback”\n- Would you recommend us to others? - Single Choice (Yes/No) - No\n\n💡 **Tip:** Keep field labels identical — n8n uses these exact keys for data mapping.\n\n"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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