GPT-5 Nano を使った多言語チャットボットによる EC 顧客サポートの自動化
中級
これはAI Chatbot, Multimodal AI分野の自動化ワークフローで、13個のノードを含みます。主にSet, Merge, SplitOut, Agent, ChatTriggerなどのノードを使用。 GPT-5 Nano多言語チャットボットを使ってEC向け顧客サポートを自動化
前提条件
- •OpenAI API Key
使用ノード (13)
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "ad0113c344ee237399e44e9f11798b05baeb83a6196d514a9ae9d2ad71c3b5c9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "a5c3ebce-f05b-4985-96ef-b98b8db66a22",
"name": "チャットメッセージ受信時",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-1216,
2176
],
"webhookId": "ccaca032-7964-4a83-9417-91a223bc1485",
"parameters": {
"options": {}
},
"typeVersion": 1.3
},
{
"id": "c01659d9-5000-41a9-888e-69f341671baa",
"name": "構造化出力パーサー",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-816,
2544
],
"parameters": {
"jsonSchemaExample": "{\n\t\"language\": \"English\"\n}"
},
"typeVersion": 1.3
},
{
"id": "a18b9aa9-16d8-4a35-94f5-0858f3a494ca",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1120,
2608
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-5-nano",
"cachedResultName": "gpt-5-nano"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4l6TDfLZVFS24g3X",
"name": "OpenAi account 4"
}
},
"typeVersion": 1.2
},
{
"id": "038c0447-c2c3-44cd-8c32-191420a284d7",
"name": "分割",
"type": "n8n-nodes-base.splitOut",
"position": [
-480,
2144
],
"parameters": {
"options": {},
"fieldToSplitOut": "languages"
},
"typeVersion": 1
},
{
"id": "574618a3-c10b-4acc-9599-a2c332151170",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-224,
2480
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-5-nano",
"cachedResultName": "gpt-5-nano"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "4l6TDfLZVFS24g3X",
"name": "OpenAi account 4"
}
},
"typeVersion": 1.2
},
{
"id": "a9c9d55b-708d-4404-bde5-646690b1be8e",
"name": "シンプルメモリ",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-32,
2480
],
"parameters": {
"sessionKey": "={{ $('When chat message received').item.json.sessionId }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "e0b9ac67-8637-49f3-bdd6-e456823e91e6",
"name": "Eコマース用言語プロンプト",
"type": "n8n-nodes-base.set",
"position": [
-752,
2160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "languages",
"name": "languages",
"type": "array",
"value": [
{
"language": "english",
"system_prompt": "You are a friendly and professional ecommerce customer service assistant. Help customers with product inquiries, order tracking, returns, and general shopping questions. Always be polite, helpful, and aim to provide accurate information about products and services. If you cannot find specific information, guide the customer to the appropriate resources or suggest contacting human support. Keep responses concise but informative, and always prioritize customer satisfaction."
},
{
"language": "spanish",
"system_prompt": "Eres un asistente de servicio al cliente de comercio electrónico amigable y profesional. Ayuda a los clientes con consultas de productos, seguimiento de pedidos, devoluciones y preguntas generales de compras. Siempre sé cortés, útil y busca proporcionar información precisa sobre productos y servicios. Si no puedes encontrar información específica, guía al cliente a los recursos apropiados o sugiere contactar al soporte humano. Mantén las respuestas concisas pero informativas, y siempre prioriza la satisfacción del cliente."
},
{
"language": "french",
"system_prompt": "Vous êtes un assistant de service client e-commerce amical et professionnel. Aidez les clients avec les demandes de produits, le suivi des commandes, les retours et les questions générales d'achat. Soyez toujours poli, serviable et visez à fournir des informations précises sur les produits et services. Si vous ne trouvez pas d'informations spécifiques, guidez le client vers les ressources appropriées ou suggérez de contacter le support humain. Gardez les réponses concises mais informatives, et priorisez toujours la satisfaction du client."
}
]
}
]
}
},
"typeVersion": 3.4
},
{
"id": "b9266b06-fd77-420d-a320-570d58b3ab47",
"name": "選択言語のみ保持",
"type": "n8n-nodes-base.merge",
"position": [
-480,
2432
],
"parameters": {
"mode": "combine",
"options": {
"fuzzyCompare": false
},
"advanced": true,
"mergeByFields": {
"values": [
{
"field1": "language",
"field2": "output.language"
}
]
}
},
"typeVersion": 3.2
},
{
"id": "2943304d-2f38-4cde-b351-98eced80460a",
"name": "言語検出",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-1040,
2288
],
"parameters": {
"options": {
"systemMessage": "Identify what language this is written in. output the language. \n\noutput like this. all lower case\n\n{\n\t\"language\": \"English\"\n}"
},
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "a3d76522-3b39-4674-9312-2090643d1235",
"name": "チャットエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-256,
2208
],
"parameters": {
"text": "={{ $('When chat message received').item.json.chatInput }}",
"options": {
"systemMessage": "={{ $json.system_prompt }}"
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "900cadeb-ed9e-410b-bd03-6aefa132f100",
"name": "付箋7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1728,
1968
],
"parameters": {
"width": 400,
"height": 784,
"content": "## ⚙️ Setup Instructions\n\n### 1️⃣ Set Up OpenAI Connection\n#### Get API Key\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys) \n2. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview) \n3. Add funds to your billing account \n4. Copy your API key into the **OpenAI credentials** in n8n \n\n### 2️⃣ Configure Your Languages & Prompts\n- Open the **Set Node** named `Ecommerce Language Prompts`. \n- Update or expand the list of languages and their **system prompts**. \n- Example already includes: \n - English \n - Spanish \n - French \n\n## 📬 Contact Information\nNeed help customizing this workflow or building similar automations? \n\n📧 Email: [robert@ynteractive.com](mailto:robert@ynteractive.com) \n🔗 LinkedIn: [Robert Breen](https://www.linkedin.com/in/robert-breen-29429625/) \n🌐 Website: [ynteractive.com](https://ynteractive.com) \n\n"
},
"typeVersion": 1
},
{
"id": "ed260a85-7b05-4c07-af6f-81621aaa5699",
"name": "付箋8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1280,
1968
],
"parameters": {
"color": 7,
"width": 1392,
"height": 784,
"content": "# 🌍 Multilingual eCommerce Customer Service Chatbot (n8n Workflow)\n\nThis workflow creates a **multilingual eCommerce chatbot** that automatically detects the customer’s language and provides tailored responses. It is designed for online shops to improve customer support in English, Spanish, and French.\n\nThe chatbot is powered by **OpenAI’s GPT-5 Nano** and runs entirely inside **n8n**, with built-in memory to keep conversations contextual and helpful.\n"
},
"typeVersion": 1
},
{
"id": "f83c5946-8ed3-410e-aad6-f81f6144afa3",
"name": "付箋12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1232,
2416
],
"parameters": {
"color": 3,
"width": 288,
"height": 304,
"content": "### 1. Set Up OpenAI Connection\n\n#### Get API Key:\n1. Go to [OpenAI Platform](https://platform.openai.com/api-keys)\n1. Go to [OpenAI Billing](https://platform.openai.com/settings/organization/billing/overview)\n2. Add funds to your billing account & copy your api key into the openAI credentials\n"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"038c0447-c2c3-44cd-8c32-191420a284d7": {
"main": [
[
{
"node": "b9266b06-fd77-420d-a320-570d58b3ab47",
"type": "main",
"index": 0
}
]
]
},
"a9c9d55b-708d-4404-bde5-646690b1be8e": {
"ai_memory": [
[
{
"node": "a3d76522-3b39-4674-9312-2090643d1235",
"type": "ai_memory",
"index": 0
}
]
]
},
"2943304d-2f38-4cde-b351-98eced80460a": {
"main": [
[
{
"node": "b9266b06-fd77-420d-a320-570d58b3ab47",
"type": "main",
"index": 1
}
]
]
},
"a18b9aa9-16d8-4a35-94f5-0858f3a494ca": {
"ai_languageModel": [
[
{
"node": "2943304d-2f38-4cde-b351-98eced80460a",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"574618a3-c10b-4acc-9599-a2c332151170": {
"ai_languageModel": [
[
{
"node": "a3d76522-3b39-4674-9312-2090643d1235",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"c01659d9-5000-41a9-888e-69f341671baa": {
"ai_outputParser": [
[
{
"node": "2943304d-2f38-4cde-b351-98eced80460a",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"e0b9ac67-8637-49f3-bdd6-e456823e91e6": {
"main": [
[
{
"node": "038c0447-c2c3-44cd-8c32-191420a284d7",
"type": "main",
"index": 0
}
]
]
},
"a5c3ebce-f05b-4985-96ef-b98b8db66a22": {
"main": [
[
{
"node": "2943304d-2f38-4cde-b351-98eced80460a",
"type": "main",
"index": 0
},
{
"node": "e0b9ac67-8637-49f3-bdd6-e456823e91e6",
"type": "main",
"index": 0
}
]
]
},
"b9266b06-fd77-420d-a320-570d58b3ab47": {
"main": [
[
{
"node": "a3d76522-3b39-4674-9312-2090643d1235",
"type": "main",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
中級 - AIチャットボット, マルチモーダルAI
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
中級
ノード数13
カテゴリー2
ノードタイプ9
作成者
Robert Breen
@rbreenProfessional services consultant with over 10 years of experience solving complex business problems across industries. I specialize in n8n and process automation—designing custom workflows that integrate tools like Google Calendar, Airtable, GPT, and internal systems. Whether you need to automate scheduling, sync data, or streamline operations, I build solutions that save time and drive results.
外部リンク
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