既存のサポートポータルに基づくITサポートチャットボットの構築
上級
これはSupport分野の自動化ワークフローで、16個のノードを含みます。主にIf, Set, SplitOut, Aggregate, HttpRequestなどのノードを使用。 既存のサポートポータル利用によるITサポートチャットボットの構築
前提条件
- •ターゲットAPIの認証情報が必要な場合あり
- •OpenAI API Key
使用ノード (16)
カテゴリー
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "8f203423-b063-4918-a6ec-dad3ac7d1a20",
"name": "チャットメッセージ受信時",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
860,
-100
],
"webhookId": "c82193c7-163c-4556-942f-81c80037e0ea",
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "d9f2e90f-128b-458b-b3cf-79db2ec08633",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1000,
100
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "4f752502-8589-4e31-bbe1-4b8395e7325a",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1160,
100
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "61ca5a4b-3661-4330-ac4c-e09e75dd764c",
"name": "Acuity Support Search API",
"type": "n8n-nodes-base.httpRequest",
"position": [
1840,
80
],
"parameters": {
"url": "https://2al21hjwoz-dsn.algolia.net/1/indexes/*/queries?x-algolia-agent=Algolia%20for%20JavaScript%20(3.35.1)%3B%20Browser%20(lite)%3B%20instantsearch.js%201.12.1%3B%20Zendesk%20Integration%20(2.32.0)%3B%20JS%20Helper%20(2.28.1)&x-algolia-application-id=2AL21HJWOZ&x-algolia-api-key=c3c07dd7fb575008575163c085a62b92",
"method": "POST",
"options": {},
"jsonBody": "={{\n{\n \"requests\":[\n {\n \"indexName\":\"Zendesk 4-25\",\n \"params\": \"query=\" + $json.query + \"&hitsPerPage=5&page=0&facets=%5B%22locale.locale%22%2C%22label_names%22%2C%22category.title%22%5D&tagFilters=&facetFilters=%5B%22locale.locale%3Aen-us%22%5D\"\n }\n ]\n}\n}}",
"sendBody": true,
"sendHeaders": true,
"specifyBody": "json",
"headerParameters": {
"parameters": [
{
"name": "Accept-Language",
"value": "en"
},
{
"name": "Cache-Control",
"value": "no-cache"
},
{
"name": "Connection",
"value": "keep-alive"
},
{
"name": "Origin",
"value": "https://help.acuityscheduling.com"
},
{
"name": "Referer",
"value": "https://help.acuityscheduling.com/"
},
{
"name": "User-Agent",
"value": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36"
},
{
"name": "accept",
"value": "application/json"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "8ecd6287-982c-4754-9300-4c6d54202273",
"name": "関連フィールドの抽出",
"type": "n8n-nodes-base.set",
"position": [
2560,
80
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a6973f14-e17d-46b0-9c5b-c6d9967dbf99",
"name": "title",
"type": "string",
"value": "={{ $json.title }}"
},
{
"id": "88092adb-7f63-4daa-8c7a-cbd85750e180",
"name": "body",
"type": "string",
"value": "={{ $json.body_safe }}"
},
{
"id": "12718897-a73d-4c3a-bcfb-b17c890458ec",
"name": "url",
"type": "string",
"value": "=https://help.acuityscheduling.com/hc/en-us/articles/{{ $json.id }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "bf5855b2-8e73-4c29-b277-adee63e8bf59",
"name": "Results to Items",
"type": "n8n-nodes-base.splitOut",
"position": [
2360,
80
],
"parameters": {
"options": {},
"fieldToSplitOut": "results[0].hits"
},
"typeVersion": 1
},
{
"id": "c9329816-bbe0-4de7-b6fb-fa87783f6a5c",
"name": "Has Results?",
"type": "n8n-nodes-base.if",
"position": [
2040,
80
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f5d7e890-f00a-4252-8588-c6662e71790c",
"operator": {
"type": "array",
"operation": "lengthGt",
"rightType": "number"
},
"leftValue": "={{ $json.results[0]?.hits ?? [] }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "860a178a-d500-4291-acfc-9c9f4638d6c7",
"name": "Empty Response",
"type": "n8n-nodes-base.set",
"position": [
2360,
260
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "0ce36950-83d9-4964-8763-f329a4cda5a8",
"name": "response",
"type": "array",
"value": "[]"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "c9f2a08b-88c2-4287-994c-f7af58e98301",
"name": "Aggregate Response",
"type": "n8n-nodes-base.aggregate",
"position": [
2760,
80
],
"parameters": {
"options": {},
"aggregate": "aggregateAllItemData",
"destinationFieldName": "response"
},
"typeVersion": 1
},
{
"id": "5f1f8874-7022-4ea1-b0a7-de42c4f800a1",
"name": "Knowledgebase Tool",
"type": "@n8n/n8n-nodes-langchain.toolWorkflow",
"position": [
1320,
100
],
"parameters": {
"name": "acuity_support_search",
"workflowId": {
"__rl": true,
"mode": "id",
"value": "={{ $workflow.id }}"
},
"description": "Call this tool to query AcuityScheduling's Support Center Search API.",
"workflowInputs": {
"value": {
"query": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('query', ``, 'string') }}"
},
"schema": [
{
"id": "query",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "query",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
}
},
"typeVersion": 2.1
},
{
"id": "3913ddaa-852e-4463-a072-fe8be22bc184",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
720,
-300
],
"parameters": {
"color": 7,
"width": 780,
"height": 580,
"content": "## 1. Simple Chatbot with Knowledgebase Tool\n[Learn more about AI agents](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent)\n\nThe AI agent node is the simplest and recommended way to create user-friendly chatbots in n8n. Here, we'll define a support agent which can answer AcuityScheduling.com questions. To ensure the answers are accurate and up-to-date, we'll connect it to the support knowledgebase via a custom workflow tool."
},
"typeVersion": 1
},
{
"id": "e24d75f9-6d3c-4bca-b67f-33737ee969ee",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1540,
-140
],
"parameters": {
"color": 7,
"width": 700,
"height": 440,
"content": "## 2. Use your Existing Help Portal Search\n[Read more about the HTTP request tool](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.httprequest)\n\nThe concept of RAG need to be synonymous with vector stores! In truth, many companies with a decent enough support website are able to leverage this existing knowledgebase for support agents. This saves time, money and effort and additional avoids maintenance of a vector store where syncs and updates are common."
},
"typeVersion": 1
},
{
"id": "f5feebf1-fd6d-4558-a868-7ea4f852386c",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
2260,
-140
],
"parameters": {
"color": 7,
"width": 720,
"height": 600,
"content": "## 3. Clean up the Results to Optimise Tokens\n[Read more about the aggregate node](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.aggregate)\n\nOf course, the results are intended for the website format but by using the custom workflow tool, we can edit it down to suit our chat scenario and save LLM costs (in terms of tokens) whilst we're at it. "
},
"typeVersion": 1
},
{
"id": "8132de59-9b47-460a-9cb9-f2ec83123a3f",
"name": "AcuityScheduling Support Chatbot",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1060,
-100
],
"parameters": {
"options": {
"systemMessage": "You are a support assistant for the SaaS company, AcuityScheduling.com. Your task is to openly help the user with any questions regarding the AcuityScheduling service however, you are restricted to only this service. If the user asks questions unrelated to AcuityScheduling, you may ask them for clarification, explain you are not able to help them out of scope or redirect them to support@acuityScheduling.com. Be factual in your answer, tap into the resources or tools available and do not rely on your training data (which might be out-of-date). When returning a response to the user, you are encouraged to share the URL of the knowledgebase page where the user can explore the documentation for themselves."
}
},
"typeVersion": 1.8
},
{
"id": "564bde38-25ea-4969-aa3f-bff66ec2782f",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
260,
-840
],
"parameters": {
"width": 440,
"height": 1120,
"content": "## Try it Out!\n### This n8n template demonstrates how you can leverage existing support site search to power your Support Chatbots and agents.\n\nBuilding a support chatbot need not be complicated! If building and indexing vector stores or duplicating data isn't necessarily your thing, an alternative implementation of the [RAG](https://www.databricks.com/glossary/retrieval-augmented-generation-rag) approach is to leverage existing knowledge-bases such as support portals.\n\n### How it works\n* A simple AI agent is connected with chat trigger to receive user queries.\n* The AI agent is instructed to fetch information from the knowledge-base via the attached custom workflow tool (aka \"knowledgebase tool\").\n* There is no step to replicate the entire support articles database into a vector store. You may choose not too because of time, cost and maintainence involved.\n* Instead, the tool leverages the existing support portal's search API to retrieve knowledge-base articles.\n* Finally, the search results are formatted before sending an aggregated response back to the agent.\n\n### How to use?\n* Customise the subworkflow to work with your own support portal API and format accordingly.\n* Try the following queries\n * How do I connect my icloud to acuityScheduling?\n * How do I download past invoices for my Acuity account?\n\n### Requirements\n* OpenAI for LLM.\n* If your organisation's APIs require authorisation, you may need to add custom credentials as necessary.\n\n### Customising this workflow\n* Add additional tools to reach other parts of your internal knowledgebase.\n* Not using OpenAI? Feel free to swap but ensure the LLM has tools/function calling support.\n\n\n### Need Help?\nJoin the [Discord](https://discord.com/invite/XPKeKXeB7d) or ask in the [Forum](https://community.n8n.io/)!\n\nHappy Hacking!"
},
"typeVersion": 1
},
{
"id": "a918718f-915d-4d5c-a7c2-a015b8a84bbb",
"name": "KnowledgeBase Tool Subworkflow",
"type": "n8n-nodes-base.executeWorkflowTrigger",
"position": [
1620,
80
],
"parameters": {
"workflowInputs": {
"values": [
{
"name": "query"
}
]
}
},
"typeVersion": 1.1
}
],
"pinData": {},
"connections": {
"c9329816-bbe0-4de7-b6fb-fa87783f6a5c": {
"main": [
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{
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"type": "main",
"index": 0
}
],
[
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},
"4f752502-8589-4e31-bbe1-4b8395e7325a": {
"ai_memory": [
[
{
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]
]
},
"bf5855b2-8e73-4c29-b277-adee63e8bf59": {
"main": [
[
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"type": "main",
"index": 0
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},
"d9f2e90f-128b-458b-b3cf-79db2ec08633": {
"ai_languageModel": [
[
{
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"type": "ai_languageModel",
"index": 0
}
]
]
},
"5f1f8874-7022-4ea1-b0a7-de42c4f800a1": {
"ai_tool": [
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"type": "ai_tool",
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"8f203423-b063-4918-a6ec-dad3ac7d1a20": {
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"type": "main",
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},
"a918718f-915d-4d5c-a7c2-a015b8a84bbb": {
"main": [
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"type": "main",
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}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
上級 - サポート
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
上級
ノード数16
カテゴリー1
ノードタイプ12
作成者
Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
外部リンク
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