顧客と販売サポート
中級
これはSales, Support, AI分野の自動化ワークフローで、10個のノードを含みます。主にAgent, GoogleSheetsTool, ChatTrigger, LmChatOpenAi, MemoryBufferWindowなどのノードを使用、AI技術を活用したスマート自動化を実現。 スマート販売サポートチャットボット（GPT-4oとGoogleスプレッドシート）
前提条件
- •Google Sheets API認証情報
- •OpenAI API Key
ワークフロープレビュー
ノード接続関係を可視化、ズームとパンをサポート
ワークフローをエクスポート
以下のJSON設定をn8nにインポートして、このワークフローを使用できます
{
"id": "7Pw91QNT4UGeNmL5",
"meta": {
"instanceId": "95959af22bc98ea4ce12f3aa06514276ddf020a37e9465025051938d10308902",
"templateCredsSetupCompleted": true
},
"name": "Customer and Sales Support",
"tags": [],
"nodes": [
{
"id": "99d711a1-2341-493b-ba56-e40e76e07d97",
"name": "チャットメッセージ受信時",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-360,
-120
],
"webhookId": "1de1a4dd-cea5-4c95-b489-6004601ff727",
"parameters": {
"public": true,
"options": {
"responseMode": "lastNode",
"loadPreviousSession": "memory"
},
"initialMessages": "Hi! I’m Babish from Apple Case. How can I help?”"
},
"typeVersion": 1.1
},
{
"id": "ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
60,
260
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1",
"cachedResultName": "gpt-4.1"
},
"options": {
"maxTokens": 1024,
"temperature": 0.3
}
},
"credentials": {
"openAiApi": {
"id": "zqONgMf7CM0LERga",
"name": "OpenAi DPL 2"
}
},
"typeVersion": 1.2
},
{
"id": "e74bc18b-3058-4658-83fd-85f9a45d3537",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
-220,
240
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "008d806b-e56d-4c37-b64d-2eb6792eefb5",
"name": "注文処理",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
540,
240
],
"parameters": {
"columns": {
"value": {
"Address": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Address', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID', ``, 'string') }}",
"Quantity": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity', ``, 'string') }}",
"Case Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_Name', ``, 'string') }}",
"Timestamp": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Timestamp', ``, 'string') }}",
"Phone Model": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Model', ``, 'string') }}",
"Phone Number": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone_Number', ``, 'string') }}",
"Customer Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Customer_Name', ``, 'string') }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case ID",
"type": "string",
"display": true,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Address",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Address",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 622166849,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=622166849",
"cachedResultName": "Order placed"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "9f1d892a-ad76-47ce-815f-1a7cc7a46cf8",
"name": "在庫更新",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
660,
240
],
"parameters": {
"columns": {
"value": {
"Sold": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Sold', ``, 'string') }}",
"Case ID": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Case_ID__using_to_match_', ``, 'string') }}",
"Updated ISO": "={{ $now.toISO() }}",
"Quantity Available": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Quantity_Available', ``, 'string') }}"
},
"schema": [
{
"id": "Case ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Case ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Model",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Phone Model",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Name",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Case Type",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Case Type",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Quantity Available",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Quantity Available",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Initial Inventory,",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Initial Inventory,",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sold",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Sold",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Updated ISO",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Updated ISO",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Case ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"name": "サポートエージェント",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
120,
-120
],
"parameters": {
"options": {
"systemMessage": "=SYSTEM\nYou are the customer-support agent for “My Apple Case”.\n\nTOOLS\n• GetStock { \"phone_model\": string }\n • Returns: [{ \"case_id\": int, \"case_name\": string,\n \"quantity_available\": int, \"sold\": int,\n \"image_url\": string, ... }]\n• PlaceOrder { \"case_id\": int,\n \"case_name\": string,\n \"phone_model\": string,\n \"customer_name\": string,\n \"phone_number\": string,\n \"address\": string,\n \"quantity\": int }\n• UpdateStock { \"case_id\": int,\n \"quantity_sold\": int,\n \"quantity_available\": int,\n \"sold\": int }\n• The \"case_id\" you send to PlaceOrder or UpdateStock must be the one that\n appears **in the same row as the chosen case_name** from the latest\n GetStock response. Do not invent or modify it.\nRULES\n1. Begin every user-visible reply with: **Welcome to My Apple Case.**\n2. Speak English or Roman-Nepali, matching the customer.\n3. ONE tool call per turn. \n4. If GetStock returns an **image_url**, embed it after the text line using\n Markdown: \n ``\n5. Legal case_ids set\n • The only valid case_id values are the ones you just received from\n GetStock in this conversation turn.\n6. Guard clause\n • If you do not have a valid case_id for the customer’s chosen case,\n ask follow-up questions or run GetStock again. DO NOT guess.\n7.Picking the correct case_id\n a. After GetStock returns, keep its rows in memory.\n b. When the customer names a case_name you just showed, locate the row\n whose case_name matches **exactly** (case-insensitive) and copy that\n row’s case_id.\n c. If more than one row shares the same case_name, ask which “Option #”\n or show a numbered list so they can pick. Never guess.\n\nWORKFLOW\na. If you don’t yet know stock data, call **GetStock** with the phone model. \nb. From GetStock output read:\n qa = quantity_available\n sold = sold\n img = image_url \n • Show the case_id, case_name, qa and (if img exists) the image. \nc. If qa < requested quantity → apologize, no PlaceOrder. \nd. Determine the correct case_id:\n • EXACT match: one row → use that row’s case_id.\n • Multiple matches: show a numbered list and ask the customer to\n choose (e.g. “Type 1 or 2”). Run no tools until they choose.\n Then call PlaceOrder using that exact case_id.\ne. Else collect missing customer fields → call **PlaceOrder**. \nf. After PlaceOrder succeeds, compute:\n qa_new = qa - quantity\n sold_new = sold + quantity\n then call **UpdateStock** with:\n { \"case_id\": ..., \"quantity_sold\": quantity,\n \"quantity_available\": qa_new, \"sold\": sold_new }\ng. After UpdateStock returns, thank the customer and show qa_new.\n\nEXAMPLES\n### Check stock with image\nUser: iPhone 12 ko cover cha? \nAssistant → tool: \n{ \"tool\": \"GetStock\", \"args\": { \"phone_model\": \"iPhone 12\" } }\n\n(GetStock output example) \n[\n {\n \"case_id\": 312,\n \"case_name\": \"Clear MagSafe Case\",\n \"quantity_available\": 25,\n \"sold\": 75,\n \"image_url\": \"https://example.com/clear-case.png\"\n }\n]\n\n### Two rows same name\n(GetStock output)\n1. case_id 101 \"Leather Flip\" qty 3\n2. case_id 202 \"Leather Flip\" qty 10\n\nUser: I want the Leather Flip case.\nAssistant: Welcome to My Apple Case. I have two “Leather Flip” options:\n(1) case_id 101 – 3 in stock\n(2) case_id 202 – 10 in stock\nWhich one would you like? Please reply 1 or 2.\n\nMy Apple Case ma swagatam. **Clear MagSafe Case** – 25 stock cha. \n\n",
"returnIntermediateSteps": true
}
},
"retryOnFail": true,
"typeVersion": 1.8
},
{
"id": "03153a59-4971-49db-86c2-5fd245b36d28",
"name": "在庫取得",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
400,
240
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Value', ``, 'string') }}",
"lookupColumn": "Phone Model"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 2019723207,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit#gid=2019723207",
"cachedResultName": "Inventory"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1btXGPudVDrG64coe5mIlw0Nd8r6YzOnNQ3wp7OVUffc/edit?usp=drivesdk",
"cachedResultName": "Apple Case Stock"
},
"combineFilters": "OR"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "r16nFPNT77oA4BPq",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "6f49665c-583f-456e-9ea9-bb95b172cac1",
"connections": {
"03153a59-4971-49db-86c2-5fd245b36d28": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"008d806b-e56d-4c37-b64d-2eb6792eefb5": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"9f1d892a-ad76-47ce-815f-1a7cc7a46cf8": {
"ai_tool": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_tool",
"index": 0
}
]
]
},
"e74bc18b-3058-4658-83fd-85f9a45d3537": {
"ai_memory": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_memory",
"index": 0
},
{
"node": "99d711a1-2341-493b-ba56-e40e76e07d97",
"type": "ai_memory",
"index": 0
}
]
]
},
"7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0": {
"main": [
[]
]
},
"ab809cbb-0456-4a6f-b078-8a6f7bdbd4d0": {
"ai_languageModel": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"99d711a1-2341-493b-ba56-e40e76e07d97": {
"main": [
[
{
"node": "7f0e6e31-6bdb-4901-9c07-4fb6fa4734f0",
"type": "main",
"index": 0
}
]
]
}
}
}よくある質問
このワークフローの使い方は？
上記のJSON設定コードをコピーし、n8nインスタンスで新しいワークフローを作成して「JSONからインポート」を選択、設定を貼り付けて認証情報を必要に応じて変更してください。
このワークフローはどんな場面に適していますか？
中級 - 営業, サポート, 人工知能
有料ですか？
このワークフローは完全無料です。ただし、ワークフローで使用するサードパーティサービス（OpenAI APIなど）は別途料金が発生する場合があります。
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ワークフロー情報
難易度
中級
ノード数10
カテゴリー3
ノードタイプ7
作成者
Babish Shrestha
@bbzI’m currently obsessed with building cool things using AI automation and AI agents — systems that save time, cut manual work, and actually do stuff on their own. If there’s a way to automate it, I’m probably already trying it out (or planning to). Having worked in IT industry for 15 years, I’m combining that background with AI to help businesses move smarter, not just faster.
外部リンク
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