Automatisation des demandes de maintenance immobilière avec GPT-4o-mini, JotForm et Gmail

• •Compte Google et informations d'identification Gmail API
• •Informations d'identification Google Sheets API
• •Clé API OpenAI

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  "nodes": [
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      "position": [
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      "webhookId": "maintenance-request",
      "parameters": {
        "form": "252864531445460"
      },
      "credentials": {
        "jotFormApi": {
          "id": "W7O1b225FpOwkwDT",
          "name": "JotForm account-Deepanshi"
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    {
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      "name": "Analyser les données de demande",
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      "parameters": {
        "jsCode": "// Parse maintenance request form data\nconst formData = $input.first().json;\n\nreturn {\n  json: {\n    requestId: formData.submissionID || 'REQ-' + Date.now(),\n    tenantName: formData.tenantName || formData.q3_tenantName,\n    tenantEmail: formData.tenantEmail || formData.q4_tenantEmail,\n    tenantPhone: formData.tenantPhone || formData.q5_tenantPhone,\n    unitNumber: formData.unitNumber || formData.q6_unitNumber,\n    propertyAddress: formData.propertyAddress || formData.q7_propertyAddress,\n    issueDescription: formData.issueDescription || formData.q8_issueDescription,\n    urgencyLevel: formData.urgencyLevel || formData.q9_urgencyLevel || 'normal',\n    photoUrl: formData.photoUrl || formData.q10_photo,\n    accessInstructions: formData.accessInstructions || formData.q11_accessInstructions,\n    preferredContactMethod: formData.preferredContactMethod || formData.q12_preferredContactMethod || 'email',\n    submittedAt: new Date().toISOString(),\n    status: 'new'\n  }\n};"
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      "typeVersion": 2
    },
    {
      "id": "abcf8b09-1c79-49d7-8207-7896070bc9a0",
      "name": "Analyse de maintenance par IA",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      "parameters": {
        "text": "=You are an expert property maintenance analyst. Analyze this maintenance request and provide comprehensive categorization and recommendations.\n\n**Request Details:**\n- Unit Number: {{ $json.unitNumber }}\n- Tenant: {{ $json.tenantName }}\n- Urgency Level (Tenant-Reported): {{ $json.urgencyLevel }}\n- Issue Description: {{ $json.issueDescription }}\n\n**Access Instructions:**\n{{ $json.accessInstructions }}\n\nProvide a detailed analysis in JSON format:\n{\n  \"issueCategory\": {\n    \"primary\": \"plumbing|electrical|hvac|appliance|structural|pest_control|lockout|general_repair|other\",\n    \"secondary\": [\"specific sub-categories\"],\n    \"confidence\": 0-100\n  },\n  \"priorityAssessment\": {\n    \"level\": \"emergency|urgent|high|normal|low\",\n    \"reasoning\": \"why this priority was assigned\",\n    \"keywords_detected\": [\"emergency keywords found\"],\n    \"safety_concern\": true|false,\n    \"habitability_issue\": true|false\n  },\n  \"estimatedComplexity\": {\n    \"level\": \"simple|moderate|complex|major\",\n    \"estimated_hours\": number,\n    \"requires_specialist\": true|false\n  },\n  \"recommendedVendor\": {\n    \"type\": \"plumber|electrician|hvac_tech|handyman|locksmith|pest_control|general_contractor\",\n    \"urgency\": \"emergency_dispatch|same_day|within_24h|within_48h|scheduled\",\n    \"specialization_needed\": \"specific expertise if required\"\n  },\n  \"cost_estimate\": {\n    \"range\": \"$min - $max\",\n    \"factors\": [\"cost factors to consider\"]\n  },\n  \"tenant_communication\": {\n    \"initial_response\": \"message to send tenant immediately\",\n    \"estimated_resolution\": \"timeframe estimate\",\n    \"temporary_solutions\": [\"interim fixes tenant can do\"]\n  },\n  \"safety_protocols\": [\n    \"safety step 1\",\n    \"safety step 2\"\n  ],\n  \"recurring_issue_check\": {\n    \"likely_recurring\": true|false,\n    \"warranty_applicable\": true|false,\n    \"preventive_recommendation\": \"suggestion to prevent future issues\"\n  },\n  \"contractor_instructions\": [\n    \"specific instruction 1\",\n    \"specific instruction 2\",\n    \"what to bring/check\"\n  ],\n  \"legal_compliance\": {\n    \"urgent_legal_requirement\": true|false,\n    \"habitability_law_concern\": true|false,\n    \"documentation_needed\": \"what needs to be documented\"\n  }\n}",
        "options": {
          "systemMessage": "You are an expert property maintenance coordinator with 20+ years of experience in residential and commercial property management. You understand emergency protocols, vendor capabilities, legal requirements, and cost optimization."
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
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    {
      "id": "2f21e918-270c-481d-870c-bff0576ec812",
      "name": "Extraire la réponse de l'IA",
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      "position": [
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      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "aiAnalysis",
              "name": "aiAnalysis",
              "type": "string",
              "value": "={{ $json.output }}"
            }
          ]
        }
      },
      "typeVersion": 3.3
    },
    {
      "id": "fc2f820d-a761-4960-8617-5ef22110be24",
      "name": "Fusionner l'analyse IA",
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      "parameters": {
        "jsCode": "// Merge AI analysis with request data\nconst requestData = $input.first().json;\nconst aiAnalysisRaw = requestData.aiAnalysis;\n\n// Parse AI analysis\nlet aiAnalysis;\ntry {\n  aiAnalysis = JSON.parse(aiAnalysisRaw);\n} catch (e) {\n  // Fallback if parsing fails\n  aiAnalysis = {\n    issueCategory: {\n      primary: 'general_repair',\n      secondary: ['maintenance'],\n      confidence: 60\n    },\n    priorityAssessment: {\n      level: 'normal',\n      reasoning: 'Standard maintenance request',\n      keywords_detected: [],\n      safety_concern: false,\n      habitability_issue: false\n    },\n    estimatedComplexity: {\n      level: 'moderate',\n      estimated_hours: 2,\n      requires_specialist: false\n    },\n    recommendedVendor: {\n      type: 'handyman',\n      urgency: 'within_24h',\n      specialization_needed: 'General repair'\n    },\n    cost_estimate: {\n      range: '$100 - $300',\n      factors: ['Labor', 'Materials']\n    },\n    tenant_communication: {\n      initial_response: 'We have received your request and are assigning a technician.',\n      estimated_resolution: '24-48 hours',\n      temporary_solutions: []\n    },\n    safety_protocols: ['Standard safety procedures'],\n    recurring_issue_check: {\n      likely_recurring: false,\n      warranty_applicable: false,\n      preventive_recommendation: 'Regular maintenance'\n    },\n    contractor_instructions: ['Assess issue', 'Provide quote if major repair needed'],\n    legal_compliance: {\n      urgent_legal_requirement: false,\n      habitability_law_concern: false,\n      documentation_needed: 'Before/after photos'\n    }\n  };\n}\n\n// Determine work order priority\nconst priorityMap = {\n  'emergency': 1,\n  'urgent': 2,\n  'high': 3,\n  'normal': 4,\n  'low': 5\n};\n\n// Select contractor based on vendor type\nconst contractorDatabase = {\n  'plumber': { name: 'QuickFix Plumbing', phone: '+1-555-PLUMB', email: 'dispatch@quickfixplumbing.com' },\n  'electrician': { name: 'Bright Spark Electric', phone: '+1-555-SPARK', email: 'service@brightspark.com' },\n  'hvac_tech': { name: 'Cool Breeze HVAC', phone: '+1-555-HVAC1', email: 'emergency@coolbreeze.com' },\n  'handyman': { name: 'All-Fix Handyman', phone: '+1-555-FIX-IT', email: 'jobs@allfix.com' },\n  'locksmith': { name: '24/7 Locksmith', phone: '+1-555-LOCKS', email: 'service@247locksmith.com' },\n  'pest_control': { name: 'No-Bug Pest Control', phone: '+1-555-BUGS0', email: 'service@nobug.com' },\n  'general_contractor': { name: 'BuildRight Contractors', phone: '+1-555-BUILD', email: 'projects@buildright.com' }\n};\n\nconst vendorType = aiAnalysis.recommendedVendor.type;\nconst contractor = contractorDatabase[vendorType] || contractorDatabase['handyman'];\n\nreturn {\n  json: {\n    ...requestData,\n    issueCategory: aiAnalysis.issueCategory.primary,\n    subCategories: aiAnalysis.issueCategory.secondary,\n    aiConfidence: aiAnalysis.issueCategory.confidence,\n    finalPriority: aiAnalysis.priorityAssessment.level,\n    priorityNumber: priorityMap[aiAnalysis.priorityAssessment.level] || 4,\n    priorityReasoning: aiAnalysis.priorityAssessment.reasoning,\n    keywordsDetected: aiAnalysis.priorityAssessment.keywords_detected,\n    safetyConcern: aiAnalysis.priorityAssessment.safety_concern,\n    habitabilityIssue: aiAnalysis.priorityAssessment.habitability_issue,\n    complexity: aiAnalysis.estimatedComplexity.level,\n    estimatedHours: aiAnalysis.estimatedComplexity.estimated_hours,\n    requiresSpecialist: aiAnalysis.estimatedComplexity.requires_specialist,\n    vendorType: vendorType,\n    vendorUrgency: aiAnalysis.recommendedVendor.urgency,\n    specialization: aiAnalysis.recommendedVendor.specialization_needed,\n    costEstimate: aiAnalysis.cost_estimate.range,\n    costFactors: aiAnalysis.cost_estimate.factors,\n    tenantMessage: aiAnalysis.tenant_communication.initial_response,\n    estimatedResolution: aiAnalysis.tenant_communication.estimated_resolution,\n    temporarySolutions: aiAnalysis.tenant_communication.temporary_solutions,\n    safetyProtocols: aiAnalysis.safety_protocols,\n    likelyRecurring: aiAnalysis.recurring_issue_check.likely_recurring,\n    warrantyApplicable: aiAnalysis.recurring_issue_check.warranty_applicable,\n    preventiveRecommendation: aiAnalysis.recurring_issue_check.preventive_recommendation,\n    contractorInstructions: aiAnalysis.contractor_instructions,\n    legalUrgent: aiAnalysis.legal_compliance.urgent_legal_requirement,\n    habitabilityLaw: aiAnalysis.legal_compliance.habitability_law_concern,\n    documentationNeeded: aiAnalysis.legal_compliance.documentation_needed,\n    assignedContractor: contractor.name,\n    contractorPhone: contractor.phone,\n    contractorEmail: contractor.email,\n    workOrderNumber: 'WO-' + Date.now(),\n    aiSummary: `${aiAnalysis.issueCategory.primary} issue - ${aiAnalysis.priorityAssessment.level} priority. ${aiAnalysis.priorityAssessment.reasoning}`\n  }\n};"
      },
      "typeVersion": 2
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      "name": "Urgence ?",
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            "caseSensitive": true,
            "typeValidation": "strict"
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          "conditions": [
            {
              "id": "condition1",
              "operator": {
                "type": "string",
                "operation": "equals"
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              "leftValue": "={{ $json.finalPriority }}",
              "rightValue": "emergency"
            }
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        }
      },
      "typeVersion": 2
    },
    {
      "id": "43d6ddfb-7629-4fa2-86bd-1bc09f3a953c",
      "name": "Email d'urgence au prestataire",
      "type": "n8n-nodes-base.gmail",
      "position": [
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      ],
      "webhookId": "66472a1b-b0a4-4b1b-a99e-a0b08478d100",
      "parameters": {
        "sendTo": "={{ $json.contractorEmail }}",
        "message": "=🚨 EMERGENCY MAINTENANCE REQUEST\n\nWork Order: {{ $json.workOrderNumber }}\nPriority: EMERGENCY\nCategory: {{ $json.issueCategory }}\n\n📍 PROPERTY DETAILS:\nAddress: {{ $json.propertyAddress }}\nUnit: {{ $json.unitNumber }}\n\n👤 TENANT CONTACT:\nName: {{ $json.tenantName }}\nPhone: {{ $json.tenantPhone }}\nEmail: {{ $json.tenantEmail }}\nPreferred Contact: {{ $json.preferredContactMethod }}\n\n🔧 ISSUE DESCRIPTION:\n{{ $json.issueDescription }}\n\n🤖 AI ANALYSIS:\nCategory: {{ $json.issueCategory }}\nComplexity: {{ $json.complexity }}\nEstimated Hours: {{ $json.estimatedHours }}\nCost Estimate: {{ $json.costEstimate }}\n\n⚠️ PRIORITY ASSESSMENT:\n{{ $json.priorityReasoning }}\nSafety Concern: {{ $json.safetyConcern ? 'YES ⚠️' : 'No' }}\nHabitability Issue: {{ $json.habitabilityIssue ? 'YES - URGENT' : 'No' }}\n\n🔑 ACCESS INSTRUCTIONS:\n{{ $json.accessInstructions }}\n\n📋 CONTRACTOR INSTRUCTIONS:\n{{ $json.contractorInstructions.map((inst, i) => (i + 1) + '. ' + inst).join('\\n') }}\n\n🛡️ SAFETY PROTOCOLS:\n{{ $json.safetyProtocols.map((protocol, i) => (i + 1) + '. ' + protocol).join('\\n') }}\n\n📸 PHOTO: {{ $json.photoUrl || 'No photo provided' }}\n\n⏱️ RESPONSE REQUIRED: IMMEDIATE\nEstimated Resolution: {{ $json.estimatedResolution }}\n\n📝 DOCUMENTATION REQUIRED:\n{{ $json.documentationNeeded }}\n\n{{ $json.legalUrgent ? '⚖️ LEGAL COMPLIANCE URGENT - This repair may be legally required under habitability laws.' : '' }}\n\nPlease respond immediately with ETA.\n\nProperty Management Team\n---\nThis is an AI-enhanced emergency dispatch",
        "options": {},
        "subject": "=🚨 EMERGENCY WORK ORDER - {{ $json.workOrderNumber }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "PIMDNhXNj8Zyiz3G",
          "name": "Gmail account - Deepanshi"
        }
      },
      "typeVersion": 2.1
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    {
      "id": "ea9fd8e1-825f-4438-9fc5-46900019e0bc",
      "name": "Email standard au prestataire",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1008,
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      ],
      "webhookId": "611a2b01-ed15-4d44-9893-3d65fdec9020",
      "parameters": {
        "sendTo": "={{ $json.contractorEmail }}",
        "message": "=📋 MAINTENANCE WORK ORDER\n\nWork Order: {{ $json.workOrderNumber }}\nPriority: {{ $json.finalPriority.toUpperCase() }}\nCategory: {{ $json.issueCategory }}\nRequested: {{ $json.submittedAt }}\n\n📍 PROPERTY DETAILS:\nAddress: {{ $json.propertyAddress }}\nUnit: {{ $json.unitNumber }}\n\n👤 TENANT CONTACT:\nName: {{ $json.tenantName }}\nPhone: {{ $json.tenantPhone }}\nEmail: {{ $json.tenantEmail }}\nPreferred Contact: {{ $json.preferredContactMethod }}\n\n🔧 ISSUE DESCRIPTION:\n{{ $json.issueDescription }}\n\n🤖 AI ANALYSIS:\nCategory: {{ $json.issueCategory }} ({{ $json.subCategories.join(', ') }})\nConfidence: {{ $json.aiConfidence }}%\nComplexity: {{ $json.complexity }}\nEstimated Hours: {{ $json.estimatedHours }}\nCost Estimate: {{ $json.costEstimate }}\nSpecialization: {{ $json.specialization }}\n\n💡 AI INSIGHTS:\n{{ $json.aiSummary }}\n\n🔑 ACCESS INSTRUCTIONS:\n{{ $json.accessInstructions }}\n\n📋 CONTRACTOR INSTRUCTIONS:\n{{ $json.contractorInstructions.map((inst, i) => (i + 1) + '. ' + inst).join('\\n') }}\n\n🛡️ SAFETY PROTOCOLS:\n{{ $json.safetyProtocols.map((protocol, i) => (i + 1) + '. ' + protocol).join('\\n') }}\n\n📸 PHOTO: {{ $json.photoUrl || 'No photo provided' }}\n\n⏱️ TARGET RESPONSE TIME: {{ $json.vendorUrgency }}\nEstimated Resolution: {{ $json.estimatedResolution }}\n\n📝 DOCUMENTATION REQUIRED:\n{{ $json.documentationNeeded }}\n- Before photos\n- After photos\n- Parts/materials used\n- Time spent\n- Any additional issues found\n\n{{ $json.warrantyApplicable ? '🔧 WARRANTY CHECK: This may be under warranty - please verify before proceeding.' : '' }}\n\n{{ $json.likelyRecurring ? '🔄 RECURRING ISSUE ALERT: Similar issues may have been reported. Check history.' : '' }}\n\n💡 PREVENTIVE RECOMMENDATION:\n{{ $json.preventiveRecommendation }}\n\nPlease confirm receipt and provide ETA.\n\nBest regards,\nProperty Management Team\n\n---\nThis work order was generated using AI analysis for optimal routing and prioritization.",
        "options": {},
        "subject": "=Work Order: {{ $json.workOrderNumber }} - {{ $json.issueCategory }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "PIMDNhXNj8Zyiz3G",
          "name": "Gmail account - Deepanshi"
        }
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      "typeVersion": 2.1
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      "name": "Envoyer la confirmation au locataire",
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      "webhookId": "9f39bc81-91ed-43c7-b35b-0b50853f4a63",
      "parameters": {
        "sendTo": "={{ $('JotForm Trigger').item.json['tenant Email'] }}",
        "message": "=Hi, {{ $('JotForm Trigger').item.json['tenant Name'].first }}\n\nThank you for submitting your maintenance request. We've received your report and are taking immediate action.\n\n📋 **Your Request Details:**\nRequest ID: {{ $json.requestId }}\nUnit: {{ $json.unitNumber }}\nIssue: {{ $json.issueCategory }}\nPriority: {{ $json.finalPriority.toUpperCase() }}\n\n🤖 **AI Analysis Results:**\n{{ $json.tenantMessage }}\n\n🔧 **What's Happening Next:**\n• A {{ $json.vendorType.replace('_', ' ') }} has been assigned\n• Contractor: {{ $json.assignedContractor }}\n• Expected Response: {{ $json.vendorUrgency.replace('_', ' ') }}\n• Estimated Resolution: {{ $json.estimatedResolution }}\n• Cost Estimate: {{ $json.costEstimate }}\n\n{{ $json.temporarySolutions.length > 0 ? '💡 **Temporary Solutions (while you wait):**\\n' + $json.temporarySolutions.map((sol, i) => (i + 1) + '. ' + sol).join('\\n') + '\\n\\n' : '' }}\n\n{{ $json.safetyConcern ? '⚠️ **SAFETY NOTICE:**\\nThis issue involves a potential safety concern. ' + ($json.finalPriority === 'emergency' ? 'A contractor has been dispatched immediately.' : 'Please follow any safety precautions mentioned.') + '\\n\\n' : '' }}\n\n{{ $json.habitabilityIssue ? '🏠 **IMPORTANT:**\\nThis issue affects the habitability of your unit. We are prioritizing this repair to ensure your home remains safe and comfortable.\\n\\n' : '' }}\n\n📱 **Need Immediate Help?**\n{{ $json.finalPriority === 'emergency' ? 'For this emergency, contact us directly at: (555) 123-4567\\n\\n' : 'If the situation worsens, call our emergency line: (555) 123-4567\\n\\n' }}\n\n📸 **Documentation:**\nWe've received your photo and it's been shared with the contractor. They will document the repair process with before/after photos.\n\n🔔 **Updates:**\nYou'll receive updates when:\n• The contractor confirms their ETA\n• Work begins\n• Work is completed\n• Follow-up is needed\n\n{{ $json.likelyRecurring ? '📊 **Note:** Our system detected this may be related to previous issues. We\\'re investigating to prevent future occurrences.\\n\\n' : '' }}\n\nThank you for your patience. We're committed to resolving this quickly and professionally.\n\nBest regards,\nYour Property Management Team\n\n---\nRequest tracked by AI-powered maintenance system\nWork Order: {{ $json.workOrderNumber }}",
        "options": {},
        "subject": "=✅ Maintenance Request Received - {{ $('Parse Request Data').item.json.requestId }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "PIMDNhXNj8Zyiz3G",
          "name": "Gmail account - Deepanshi"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "32332f95-bac9-40ae-88f5-4a29053b7469",
      "name": "Journaliser vers Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
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      "parameters": {
        "columns": {
          "value": {
            "photo Url": "={{ $('JotForm Trigger').item.json['photo Url'] }}",
            "client Name": "={{ $('JotForm Trigger').item.json['tenant Name'].first }}",
            "unit Number": "={{ $('JotForm Trigger').item.json['unit Number'] }}",
            "tenant Email": "={{ $('JotForm Trigger').item.json['tenant Email'] }}",
            "tenant Phone": "={{ $('JotForm Trigger').item.json['tenant Phone'].full }}",
            "urgency Level": "={{ $('JotForm Trigger').item.json['urgency Level'] }}",
            "property Address": "={{ $('JotForm Trigger').item.json['property Address'] }}",
            "issue Description": "={{ $('JotForm Trigger').item.json['issue Description'] }}",
            "access Instructions": "={{ $('JotForm Trigger').item.json['access Instructions'] }}",
            "preferred Contact Method": "={{ $('JotForm Trigger').item.json['preferred Contact Method'] }}"
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        "content": "🤖 **AI MAINTENANCE ANALYSIS**\n\n**Advanced AI Agent categorizes and prioritizes:**\n\n✅ **Issue Categorization**\n- Primary category (plumbing, electrical, HVAC, etc.)\n- Secondary sub-categories\n- Confidence scoring\n\n✅ **Priority Assessment**\n- Emergency keywords detection\n- Safety concern flagging\n- Habitability issue identification\n- Legal compliance checking\n\n✅ **Vendor Recommendation**\n- Optimal contractor type\n- Required specialization\n- Urgency level for dispatch\n\n✅ **Complexity Analysis**\n- Simple/moderate/complex/major\n- Estimated hours\n- Specialist requirement\n\n✅ **Cost Estimation**\n- Budget range\n- Cost factors\n\n✅ **Smart Communication**\n- Tenant messaging\n- Contractor instructions\n- Safety protocols\n\n✅ **Preventive Intelligence**\n- Recurring issue detection\n- Warranty applicability\n- Prevention recommendations\n\n**AI Model:** GPT-4 for accuracy"
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