Surveiller la classification des e-mails et envoyer des réponses en utilisant GPT-4o et gotoHuman
Avancé
Ceci est unTicket Management, Multimodal AIworkflow d'automatisation du domainecontenant 24 nœuds.Utilise principalement des nœuds comme Set, Gmail, Switch, GmailTrigger, Agent. Surveiller le classement des e-mails, envoyer des réponses en utilisant GPT-4o et gotoHuman
Prérequis
- •Compte Google et informations d'identification Gmail API
- •Clé API OpenAI
Nœuds utilisés (24)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"meta": {
"instanceId": "5ec543f78db8e552b46818580d4137dda2f58675a1a45426c44ae175fc35ac62"
},
"nodes": [
{
"id": "2b131412-e9f1-4a8b-a268-0c9b21443aa7",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-752,
256
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "db840ba6-5bf2-4355-af2c-35d6a9b2059a",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
368,
96
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "54e8ca88-61d2-4ecf-97be-5bde43f92adf",
"name": "Nouvel email",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
-880,
16
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "138f84f1-1e44-4a2f-b2cf-574f196fabb1",
"name": "Classificateur IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-672,
16
],
"parameters": {
"text": "=From: {{ $json.from.text }}\nTo: {{ $json.to.text }}\nSubject: {{ $json.subject }}\nBody:\n{{ $json.text }}",
"options": {
"systemMessage": "You are a helpful email assistant analyzing the email passed by the user.\nPlease determine whether we need to reply and if you would flag it as important. Also classify the email into one of the following categories:\n- Customer Support\n- Partnership Inquiry\n- Sales opportunity\n- Transactional notification\n- Promotion\n- Spam\n- Personal"
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "f96111be-c199-4e19-84d7-15062c5bbcae",
"name": "Rédacteur d'emails IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
416,
-80
],
"parameters": {
"text": "=From: {{ $('New Email').item.json.from.text }}\nTo: {{ $('New Email').item.json.to.text }}\nSubject: {{ $('New Email').item.json.subject }}\nBody:\n{{ $('New Email').item.json.text }}",
"options": {
"systemMessage": "={{ $json.prompt }}"
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "4aa78fde-0378-43ac-8de4-5eb16d4654db",
"name": "Pas de réponse",
"type": "n8n-nodes-base.noOp",
"position": [
1632,
-176
],
"parameters": {},
"typeVersion": 1
},
{
"id": "fabc6e2c-338c-4fd5-892e-a9d41eb2fbf7",
"name": "Définir l'invite",
"type": "n8n-nodes-base.set",
"position": [
208,
-80
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d1b93765-fd43-4c01-aff9-f96170b77cd9",
"name": "prompt",
"type": "string",
"value": "You are a helpful email assistant. Please draft a reply to the email passed by the user. Match the writing style of the received email. If you cannot answer questions or draft a complete reply, incl. placeholders. A user will review your draft after this and can fill in more info. Incl. the body of the email only, we are responding within the thread."
}
]
},
"includeOtherFields": true
},
"typeVersion": 3.4
},
{
"id": "052cbe31-443a-4b3a-8429-fb775703eee0",
"name": "Définir l'invite (modifiée)",
"type": "n8n-nodes-base.set",
"position": [
1632,
512
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "f10b4f0b-3756-48e9-a7f6-51299ad48427",
"name": "prompt",
"type": "string",
"value": "={{ $json.messages[0].content || $('Set Prompt').item.json.prompt }}"
},
{
"id": "9a7c60fe-a782-4660-97fe-a7fc851cbb45",
"name": "reviewToUpdate",
"type": "string",
"value": "={{ $json.reviewId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "333ddcdf-c633-4824-9096-d1d47a564eb9",
"name": "Sortie structurée",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
576,
96
],
"parameters": {
"jsonSchemaExample": "{\n\t\"textEmailDraft\": \"Hello Jack...\"\n}"
},
"typeVersion": 1.3
},
{
"id": "6b82f29b-240a-42ba-a326-cfe92660e621",
"name": "Sortie structurée1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-480,
256
],
"parameters": {
"jsonSchemaExample": "{\n\t\"classifiedAs\": \"support\",\n \"needsReply\": true,\n \"important\": false\n}"
},
"typeVersion": 1.3
},
{
"id": "3d2ca961-b126-4b45-a87c-675128886bbb",
"name": "Nécessite une attention humaine ?",
"type": "n8n-nodes-base.switch",
"position": [
-320,
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],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Needs reply",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b5af0410-a10b-4b7c-a4e9-33f351a9c988",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.output.needsReply }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Needs no reply but important",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ace11ff1-0722-475a-ba61-706bc21f9e8f",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !$json.output.needsReply && $json.output.important }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Don't bother",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d36d5ec4-90a8-4a70-bedd-4a3534dc0308",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !$json.output.needsReply && !$json.output.important }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "b8d8ef38-2c99-418b-94bd-9fcd825a3a3a",
"name": "Non important",
"type": "n8n-nodes-base.noOp",
"position": [
-80,
192
],
"parameters": {},
"typeVersion": 1
},
{
"id": "8afb91b3-70ca-4d20-8dc0-d8e82d47b16b",
"name": "gotoHuman : Vérification humaine",
"type": "@gotohuman/n8n-nodes-gotohuman.gotoHuman",
"position": [
1056,
0
],
"webhookId": "f445153e-594c-4e61-9f32-b6b4e87c1411",
"parameters": {
"fields": {
"value": {
"email": "={{ $('New Email').item.json.textAsHtml }}",
"sender": "={{ $('New Email').item.json.from.text }}",
"emailDraft": "={{ $json.output?.textEmailDraft ? {ai: {prompt: $('Set Prompt').item.json.prompt}, content: $json.output?.textEmailDraft} : \"No reply needed - FYI only\" }}",
"classification": "={{ $('AI Classifier').item.json.output.classifiedAs }}"
},
"schema": [
{
"id": "sender",
"type": "string",
"display": true,
"required": false,
"displayName": "sender (textShort)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email",
"type": "string",
"display": true,
"required": false,
"displayName": "email (emailHtml)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "classification",
"type": "string",
"display": true,
"required": false,
"displayName": "classification (textShort)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "emailDraft",
"type": "string",
"display": true,
"required": false,
"displayName": "emailDraft (text)",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"additionalFields": {
"updateForReviewId": "={{ $('Set (edited) prompt').isExecuted ? $('Set (edited) prompt').item.json.reviewToUpdate : null }}"
},
"reviewTemplateID": {
"__rl": true,
"mode": "list"
}
},
"credentials": {},
"typeVersion": 1
},
{
"id": "d7496fcc-e8d5-45fd-94af-0190be114308",
"name": "Réponse humaine",
"type": "n8n-nodes-base.switch",
"position": [
1360,
-16
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Rejected",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c25eb32d-e664-420c-8574-946f9e1c10cf",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response }}",
"rightValue": "rejected"
}
]
},
"renameOutput": true
},
{
"outputKey": "Approved",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a55f8641-84eb-4043-a573-9958b9606571",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response }}",
"rightValue": "approved"
}
]
},
"renameOutput": true
},
{
"outputKey": "Retry",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "feaea8d7-d127-4a03-a87d-2269551ab775",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.type }}",
"rightValue": "chat"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "c1b741a5-4bb5-4570-acae-c4d6d0aef7f4",
"name": "Répondre au fil",
"type": "n8n-nodes-base.gmail",
"position": [
2016,
0
],
"webhookId": "f5644cf1-21dd-446e-91b1-06a6958cdc27",
"parameters": {
"message": "={{ $json.responseValues.emailDraft.value }}",
"options": {
"appendAttribution": false
},
"emailType": "text",
"messageId": "={{ $('New Email').item.json.id }}",
"operation": "reply"
},
"credentials": {},
"typeVersion": 2.1
},
{
"id": "2d0ee5a2-b7f6-4e83-9640-4005526c451b",
"name": "Note adhésive",
"type": "n8n-nodes-base.stickyNote",
"position": [
992,
-80
],
"parameters": {
"color": 7,
"height": 272,
"content": ""
},
"typeVersion": 1
},
{
"id": "b24bd496-feed-4825-8de2-0c04252ffa9e",
"name": "Note adhésive1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-224
],
"parameters": {
"color": 7,
"width": 848,
"height": 640,
"content": "## Classify Email\nWe ask AI to classify the received email into one of the categories defined in the prompt. It also determines whether a reply is needed and it is deemed important."
},
"typeVersion": 1
},
{
"id": "cb439e6b-dbe7-4e8a-9830-ea95293319c1",
"name": "Note adhésive2",
"type": "n8n-nodes-base.stickyNote",
"position": [
80,
-208
],
"parameters": {
"color": 7,
"width": 720,
"height": 624,
"content": "## Draft Email Response\nIf it was determined that a reply is required, we ask AI to draft a response. It might incl. placeholders for a human to replace during review."
},
"typeVersion": 1
},
{
"id": "83096ad5-1749-4863-85c7-05148bc8c583",
"name": "Note adhésive3",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
-208
],
"parameters": {
"color": 7,
"width": 656,
"height": 624,
"content": "## Human Review\nAsk a human to review the received email and approve any AI-drafted response via gotoHuman.\nDrafts can be manually edited or retried in gotoHuman (Retries loop back to the AI email writer node)."
},
"typeVersion": 1
},
{
"id": "aeeda5cc-c5ff-4bfe-ac35-7730efca93bb",
"name": "Note adhésive4",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
448
],
"parameters": {
"color": 7,
"width": 896,
"height": 336,
"content": "## Human asked for Retry\nIn gotoHuman the reviewer clicked retry or edited the prompt to iterate on the LLM output."
},
"typeVersion": 1
},
{
"id": "c20abf9e-385a-4263-9205-8739a95093be",
"name": "Note adhésive5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1808,
-224
],
"parameters": {
"color": 7,
"width": 560,
"height": 432,
"content": "## Send approved Reply\nSend the approved response as a reply to the email thread"
},
"typeVersion": 1
},
{
"id": "e5994c92-1179-421d-957a-ecc413e41e8d",
"name": "Note adhésive6",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
-1056
],
"parameters": {
"width": 784,
"height": 816,
"content": "gotoHuman - Reviewing\n"
},
"typeVersion": 1
},
{
"id": "890831e1-89c0-4978-9b1f-6bdd00fceea4",
"name": "Note adhésive7",
"type": "n8n-nodes-base.stickyNote",
"position": [
800,
800
],
"parameters": {
"width": 1072,
"height": 352,
"content": "gotoHuman - Retrying with AI\n"
},
"typeVersion": 1
},
{
"id": "3ecfaedc-0b01-47f4-b6d1-bbde0426cc23",
"name": "Note adhésive8",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"width": 688,
"height": 720,
"content": "## AI Email Assistant 🤖📧\n### Classifies, Drafts and Sends Human-Approved Reply\n\nThis shows an AI-based email assistant that reads each new incoming email, drafts a reply and sends it after human approval in gotoHuman.\n\n### ⚠️ How to set up\n[ ] In n8n, install the gotoHuman node **before** importing this template or some settings will be missing (Just add the node to a blank canvas before importing)\n\n[ ] Create gotoHuman account, copy API key\n\n[ ] In gotoHuman, import a review template from ID: `v81wzxwYoFYvWpmuIBgX`\n\n[ ] In the gotoHuman node, set up the credentials using your API key and select the review template \"Email Smart Reply\" from the list (This is the one you just imported)\n[ ] Connect Gmail and OpenAI account\n\n### Requirements\n- gotoHuman account for human supervision\n- OpenAI account for classification and email draft\n- Gmail for emails"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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"main": [
[
{
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"fabc6e2c-338c-4fd5-892e-a9d41eb2fbf7": {
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},
"2b131412-e9f1-4a8b-a268-0c9b21443aa7": {
"ai_languageModel": [
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{
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"type": "ai_languageModel",
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},
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"ai_outputParser": [
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"type": "ai_outputParser",
"index": 0
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]
]
},
"db840ba6-5bf2-4355-af2c-35d6a9b2059a": {
"ai_languageModel": [
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"6b82f29b-240a-42ba-a326-cfe92660e621": {
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}
}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Gestion des tickets, IA Multimodale
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Création de contenu
Analyse des prospects et génération d'e-mails personnalisés avec OpenAI, Firecrawl et gotoHuman
Analyse de prospects et génération d'e-mails personnalisés avec OpenAI, Firecrawl et gotoHuman
If
Code
Gmail
+
If
Code
Gmail
22 NœudsgotoHuman
Divers
Service client WhatsApp par IA basé sur GPT-4, routage intelligent et base de connaissances
Service client WhatsApp basé sur l'IA (GPT-4, routage intelligent et base de connaissances)
Set
Gmail
Merge
+
Set
Gmail
Merge
45 NœudsPaul
Chatbot IA
Répondeur automatique d'e-mails adaptatif (GPT-4, RAG et boucle de rétroaction humaine)
Répondeur automatique adaptatif (GPT-4, RAG et boucle de feedback humaine)
If
Set
Gmail
+
If
Set
Gmail
38 NœudsLeeWei
Création de contenu
Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds24
Catégorie2
Types de nœuds10
Description de la difficulté
Auteur
gotoHuman
@gotohumanApprove critical actions in gotoHuman’s customizable review interface and edit AI outputs manually or by looping back to your workflow. Ensure AI-generated content is on-brand, messages to customers are accurate, and high-stakes decisions are made by humans.
Liens externes
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