8
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Agent de support directeur pour l'équipe d'assistance client

Avancé

Ceci est unSupport Chatbot, AI Chatbotworkflow d'automatisation du domainecontenant 18 nœuds.Utilise principalement des nœuds comme Agent, AgentTool, ToolThink, ChatTrigger, LmChatOpenAi. Support client complet basé sur une équipe d'agents multiples OpenAI O3 + GPT-4.1-mini

Prérequis
  • •Clé API OpenAI

Nœuds utilisés (18)

StickyNote
Agent
AgentTool
ToolThink
ChatTrigger
LmChatOpenAi

Catégorie

Chatbot de support
Chatbot IA
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
React Flow
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "meta": {
    "instanceId": "12e6f290a974a1eee154f8d915aade185e90e826260e6aeab8a087ba7386a1bc",
    "templateCredsSetupCompleted": true
  },
  "name": "Support Director Agent with Customer Support Team",
  "nodes": [
    {
      "id": "support-chat-trigger",
      "name": "À la réception d'un message de chat",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -2864,
        -576
      ],
      "webhookId": "support-webhook-id",
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "support-director-agent",
      "name": "Agent Directeur du Support",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        -2640,
        -816
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "support-think",
      "name": "Réflexion",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        -2512,
        -496
      ],
      "parameters": {},
      "typeVersion": 1.1
    },
    {
      "id": "tier1-agent",
      "name": "Agent Support Niveau 1",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -2240,
        -96
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in first-line customer support, basic troubleshooting, account assistance, and general inquiries"
      },
      "typeVersion": 2.2
    },
    {
      "id": "technical-agent",
      "name": "Spécialiste Support Technique",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1280,
        -704
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in complex technical issues, API debugging, integration problems, and advanced troubleshooting"
      },
      "typeVersion": 2.2
    },
    {
      "id": "success-agent",
      "name": "Advocate de la Réussite Client",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1840,
        -304
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in customer onboarding, feature adoption, account health monitoring, and retention strategies"
      },
      "typeVersion": 2.2
    },
    {
      "id": "knowledge-agent",
      "name": "Gestionnaire de Base de Connaissances",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1328,
        -80
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in creating help articles, FAQs, documentation, and knowledge management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "escalation-agent",
      "name": "Gestionnaire d'Escalade",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1744,
        -1024
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in handling escalated complaints, priority issues, VIP customer problems, and crisis management"
      },
      "typeVersion": 2.2
    },
    {
      "id": "qa-agent",
      "name": "Spécialiste Assurance Qualité",
      "type": "@n8n/n8n-nodes-langchain.agentTool",
      "position": [
        -1344,
        -1264
      ],
      "parameters": {
        "text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
        "options": {},
        "toolDescription": "call this AI Agent that specializes in support quality monitoring, response evaluation, team performance analysis, and improvement recommendations"
      },
      "typeVersion": 2.2
    },
    {
      "id": "director-model",
      "name": "OpenAI Chat Model Director",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2672,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "o3",
          "cachedResultName": "o3"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "tier1-model",
      "name": "OpenAI Chat Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -2208,
        368
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "technical-model",
      "name": "OpenAI Chat Model2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -496
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "success-model",
      "name": "OpenAI Chat Model3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1824,
        -144
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "knowledge-model",
      "name": "OpenAI Chat Model4",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1328,
        96
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "escalation-model",
      "name": "OpenAI Chat Model5",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1776,
        -768
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "qa-model",
      "name": "OpenAI Chat Model6",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -1312,
        -944
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "YOUR_OPENAI_CREDENTIAL_ID",
          "name": "OpenAI account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "header-sticky",
      "name": "En-tête de Note Adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -880
      ],
      "parameters": {
        "color": 5,
        "width": 580,
        "height": 320,
        "content": "=======================================\n  SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM\n=======================================\nFor any questions or support, please contact:\n    Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n   - YouTube: https://www.youtube.com/@YaronBeen/videos\n   - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
      },
      "typeVersion": 1
    },
    {
      "id": "main-sticky",
      "name": "Note Adhésive Principale",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -3808,
        -544
      ],
      "parameters": {
        "color": 5,
        "width": 740,
        "height": 2500,
        "content": "## 🧠 **SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM - AI WORKFLOW**\n\n**🔥 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSupport #ServiceExcellence #n8nWorkflows #OpenAI #SupportAutomation\n\n---\n\n### 📝 **Overview**\n\nThis multi-agent n8n automation simulates a complete customer support department. A strategic Support Director agent receives your chat input, analyzes support needs, and delegates to specialized agents for tier 1 support, technical assistance, customer success, knowledge management, escalations, and quality assurance—delivering comprehensive customer service solutions instantly.\n\n---\n\n### ⚙️ **How It Works**\n\n1. **Chat trigger** receives support requests (e.g., \"Customer can't connect to API\")\n2. **Support Director Agent** (O3) analyzes request and determines required support functions\n3. Delegates to specialist agents:\n   - Tier 1 Support Agent\n   - Technical Support Specialist\n   - Customer Success Advocate\n   - Knowledge Base Manager\n   - Escalation Handler\n   - Quality Assurance Specialist\n4. Each agent uses **GPT-4.1-mini** for fast, focused execution\n5. Results compiled and returned via chat or integrated with support systems\n\n---\n\n### 👥 **Meet Your AI Support Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| 🧠 **Support Director** | Strategic support oversight & delegation | O3 | Central command |\n| 🎯 **Tier 1 Support** | Basic troubleshooting, account help | GPT-4.1-mini | First-line solutions |\n| 🔧 **Technical Specialist** | Complex technical issues, API support | GPT-4.1-mini | Technical resolutions |\n| 🎓 **Customer Success** | Onboarding, adoption, retention | GPT-4.1-mini | Success strategies |\n| 📚 **Knowledge Manager** | Documentation, FAQs, help articles | GPT-4.1-mini | Knowledge content |\n| 🚨 **Escalation Handler** | Priority issues, VIP customers | GPT-4.1-mini | Crisis management |\n| ⭐ **QA Specialist** | Quality monitoring, performance analysis | GPT-4.1-mini | Quality insights |\n\n---\n\n### 💡 **Use Cases**\n\n- **Complete Support Cycle**: Inquiry → Triage → Resolution → Follow-up\n- **Technical Documentation**: API guides, troubleshooting manuals\n- **Customer Onboarding**: Welcome sequences, feature tours, training\n- **Escalation Management**: VIP support, complaint resolution\n- **Quality Monitoring**: Response evaluation, team performance\n- **Knowledge Base**: Self-service content, FAQ optimization\n\n---\n\n### 💸 **Cost Optimization**\n\n- **O3 for Director**: Strategic decisions only\n- **GPT-4.1-mini for specialists**: 90% cost reduction\n- **Parallel processing**: All agents work simultaneously\n- **Solution caching**: Reuse common support responses\n\n---\n\n### 🏷️ **Tags**\n\n#CustomerSupport #HelpDesk #TechnicalSupport #CustomerSuccess #SupportAutomation\n#QualityAssurance #KnowledgeManagement #EscalationManagement #ServiceExcellence\n#CustomerExperience #n8n #OpenAI #MultiAgentSystem #SupportTech #CX"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "support-think": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "escalation-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "tier1-model": {
      "ai_languageModel": [
        [
          {
            "node": "tier1-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "technical-model": {
      "ai_languageModel": [
        [
          {
            "node": "technical-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "success-model": {
      "ai_languageModel": [
        [
          {
            "node": "success-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "knowledge-model": {
      "ai_languageModel": [
        [
          {
            "node": "knowledge-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "escalation-model": {
      "ai_languageModel": [
        [
          {
            "node": "escalation-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "qa-model": {
      "ai_languageModel": [
        [
          {
            "node": "qa-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "tier1-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "knowledge-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "success-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "director-model": {
      "ai_languageModel": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "support-chat-trigger": {
      "main": [
        [
          {
            "node": "support-director-agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "qa-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "technical-agent": {
      "ai_tool": [
        [
          {
            "node": "support-director-agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Chatbot de support, Chatbot IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

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Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds18
Catégorie2
Types de nœuds6
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Yaron Been

Yaron Been

@yaron-nofluff

Building AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host If you need any help with Automations, feel free to reach out via linkedin: https://www.linkedin.com/in/yaronbeen/ And check out my Youtube channel: https://www.youtube.com/@YaronBeen/videos

Liens externes
Voir sur n8n.io →

Partager ce workflow

Catégories

IA Multimodale
1540
Intelligence Artificielle
1108
Création de contenu
695
Résumé IA
516
Marketing
419
Chatbot IA
251
Ingénierie
241
Étude de marché
203
Divers
193
Autres
176
Ventes
162
Opérations IT
156
Extraction de documents
147
RAG IA
146
Blocs de construction
144
Réseaux sociaux
137
Génération de leads
125
Productivité personnelle
117
DevOps
111
Ressources Humaines
101
Support
97
Nurturing de leads
87
CRM
82
Finance
81
Produit
77
Chatbot de support
76
Design
70
Gestion des tickets
67
Opérations de sécurité
57
Traitement des factures
53
Trading crypto
49
Gestion de fichiers
39
Gestion de projet
35
Wiki interne
32

Catégories: 34