Classer automatiquement les e-mails de support avec l'IA et les acheminer vers Teams
Intermédiaire
Ceci est unTicket Management, AI Summarizationworkflow d'automatisation du domainecontenant 9 nœuds.Utilise principalement des nœuds comme Jira, OpenAi, Switch, EmailSend, EmailReadImap. Classifier automatiquement les e-mails de support et aiguiller vers Teams via l'intégration Jira en utilisant OpenAI
Prérequis
- •Clé API OpenAI
Nœuds utilisés (9)
Catégorie
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"id": "Eael5MC2doHgipoj",
"meta": {
"instanceId": "dd69efaf8212c74ad206700d104739d3329588a6f3f8381a46a481f34c9cc281",
"templateCredsSetupCompleted": true
},
"name": "Auto-Sort Support Emails with AI and Route to Teams",
"tags": [],
"nodes": [
{
"id": "1cc38dd8-7be0-439c-9bff-1747c4cb41f0",
"name": "IMAP E-mail",
"type": "n8n-nodes-base.emailReadImap",
"position": [
-1320,
-120
],
"parameters": {
"options": {}
},
"credentials": {
"imap": {
"id": "zTEGYssr7MSVeCs3",
"name": "IMAP-test"
}
},
"typeVersion": 1
},
{
"id": "9eafb912-b9b8-4e07-8ae3-dfd9407e12e0",
"name": "OpenAI",
"type": "n8n-nodes-base.openAi",
"position": [
-1100,
-120
],
"parameters": {
"operation": "chat",
"requestOptions": {}
},
"credentials": {
"openAiApi": {
"id": "CDQ16eImh6D4tY15",
"name": "OpenAi account 2 - test"
}
},
"typeVersion": 1
},
{
"id": "66d83acc-b961-4baf-97f4-0f4a1a7aff30",
"name": "Commutateur",
"type": "n8n-nodes-base.switch",
"position": [
-880,
-141
],
"parameters": {},
"typeVersion": 1
},
{
"id": "3be96880-5fb2-46af-9f7d-9228b87df0fc",
"name": "Send Billing E-mail",
"type": "n8n-nodes-base.emailSend",
"position": [
-660,
-320
],
"parameters": {
"text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
"options": {},
"subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
"toEmail": "billing@yourdomain.com",
"fromEmail": "support@yourdomain.com"
},
"credentials": {
"smtp": {
"id": "G1kyF8cSWTZ4vouN",
"name": "SMTP -test"
}
},
"typeVersion": 1
},
{
"id": "104ae235-3ba0-45b2-b57f-6f6dbac92a75",
"name": "Send Bug E-mail",
"type": "n8n-nodes-base.emailSend",
"position": [
-660,
-120
],
"parameters": {
"text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
"options": {},
"subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
"toEmail": "bugs@yourdomain.com",
"fromEmail": "support@yourdomain.com"
},
"credentials": {
"smtp": {
"id": "G1kyF8cSWTZ4vouN",
"name": "SMTP -test"
}
},
"typeVersion": 1
},
{
"id": "80aa19c6-86c2-43e7-9e87-61082b00eb91",
"name": "Send Feature E-mail",
"type": "n8n-nodes-base.emailSend",
"position": [
-660,
80
],
"parameters": {
"text": "=Forwarded Email:\n\nSubject: {{$node[\"IMAP Email\"].json[\"subject\"]}}\nFrom: {{$node[\"IMAP Email\"].json[\"from\"]}}\nContent: {{$node[\"IMAP Email\"].json[\"text\"]}}",
"options": {},
"subject": "=Fwd: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
"toEmail": "features@yourdomain.com",
"fromEmail": "support@yourdomain.com"
},
"credentials": {
"smtp": {
"id": "G1kyF8cSWTZ4vouN",
"name": "SMTP -test"
}
},
"typeVersion": 1
},
{
"id": "1d4347c1-dd66-40a3-9228-a5e78365b201",
"name": "Create Jira Task",
"type": "n8n-nodes-base.jira",
"position": [
-440,
-120
],
"parameters": {
"project": {
"__rl": true,
"mode": "id",
"value": "12346"
},
"summary": "=Support Request: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
"issueType": "Task",
"additionalFields": {}
},
"credentials": {
"jiraSoftwareCloudApi": {
"id": "cP7JyAE1RB0zcBon",
"name": "Jira SW Cloud - test"
}
},
"typeVersion": 1
},
{
"id": "764ccc7c-1f45-4518-877b-e77c26467425",
"name": "Send Autoresponse",
"type": "n8n-nodes-base.emailSend",
"position": [
-220,
-120
],
"parameters": {
"text": "Thank you for contacting support. We have received your email and will address it promptly. Your request has been classified as {{$node[\"OpenAI\"].json[\"text\"]}}.",
"options": {},
"subject": "Re: {{$node[\"IMAP Email\"].json[\"subject\"]}}",
"toEmail": "={{$node[\"IMAP Email\"].json[\"from\"]}}",
"fromEmail": "support@yourdomain.com"
},
"credentials": {
"smtp": {
"id": "G1kyF8cSWTZ4vouN",
"name": "SMTP -test"
}
},
"typeVersion": 1
},
{
"id": "b59375bf-b0f7-4d5d-b3a9-812deeb3bb17",
"name": "Note adhésive",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1520,
-480
],
"parameters": {
"width": 560,
"height": 260,
"content": "## Main Components\n- **IMAP Email** - Monitors incoming support emails via IMAP\n- **OpenAI** - Classifies emails into categories (billing, bug, feature)\n- **Switch** - Routes emails based on the classified category\n- **Send Billing Email** - Forwards billing-related emails to the billing inbox\n- **Send Bug Email** - Forwards bug-related emails to the bugs inbox\n- **Send Feature Email** - Forwards feature-related emails to the features inbox\n- **Create Jira Task** - Creates a task in Jira for each classified email\n- **Send Autoresponse** - Sends a confirmation email to the sender"
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"executionOrder": "v1"
},
"versionId": "8efa3f11-b8f1-48fb-898e-702e39836755",
"connections": {
"9eafb912-b9b8-4e07-8ae3-dfd9407e12e0": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
},
"Switch": {
"main": [
[
{
"node": "Send Billing Email",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Bug Email",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Feature Email",
"type": "main",
"index": 0
}
]
]
},
"IMAP Email": {
"main": [
[
{
"node": "9eafb912-b9b8-4e07-8ae3-dfd9407e12e0",
"type": "main",
"index": 0
}
]
]
},
"Send Bug Email": {
"main": [
[
{
"node": "1d4347c1-dd66-40a3-9228-a5e78365b201",
"type": "main",
"index": 0
}
]
]
},
"1d4347c1-dd66-40a3-9228-a5e78365b201": {
"main": [
[
{
"node": "764ccc7c-1f45-4518-877b-e77c26467425",
"type": "main",
"index": 0
}
]
]
},
"Send Billing Email": {
"main": [
[
{
"node": "1d4347c1-dd66-40a3-9228-a5e78365b201",
"type": "main",
"index": 0
}
]
]
},
"Send Feature Email": {
"main": [
[
{
"node": "1d4347c1-dd66-40a3-9228-a5e78365b201",
"type": "main",
"index": 0
}
]
]
}
}
}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Intermédiaire - Gestion des tickets, Résumé IA
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Informations sur le workflow
Niveau de difficulté
Intermédiaire
Nombre de nœuds9
Catégorie2
Types de nœuds6
Description de la difficulté
Auteur
Oneclick AI Squad
@oneclick-aiThe AI Squad Initiative is a pioneering effort to build, automate and scale AI-powered workflows using n8n.io. Our mission is to help individuals and businesses integrate AI agents seamlessly into their daily operations from automating tasks and enhancing productivity to creating innovative, intelligent solutions. We design modular, reusable AI workflow templates that empower creators, developers and teams to supercharge their automation with minimal effort and maximum impact.
Liens externes
Voir sur n8n.io →
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