Support client piloté par l'IA : automatisation des e-mails, base de connaissances et escalade vers un agent humain

Avancé

Ceci est unTicket Management, AI RAGworkflow d'automatisation du domainecontenant 26 nœuds.Utilise principalement des nœuds comme Set, Gmail, Slack, GoogleDrive, GmailTrigger. AIe-mail支持系统:intégrationGmail、Gemini、GPT-4、SlacketGoogle Sheetsdeflux de travail程

Prérequis
  • Compte Google et informations d'identification Gmail API
  • Token Bot Slack ou URL Webhook
  • Informations d'identification Google Drive API
  • Informations d'identification Google Sheets API
  • Clé API OpenAI
  • Clé API Google Gemini
  • Clé API Pinecone
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
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Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Gestion des tickets, RAG IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds26
Catégorie2
Types de nœuds16
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
David Olusola

David Olusola

@dae221

I help ambitious businesses eliminate operational bottlenecks and scale faster with AI automation. My clients typically see 40-60% efficiency gains within 90 days. Currently accepting 3 new projects this quarter - david@daexai.com

Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34