Chatbot IA pour la capture de prospects et les questions-réponses métier

Avancé

Ceci est unLead Nurturing, AI Chatbotworkflow d'automatisation du domainecontenant 17 nœuds.Utilise principalement des nœuds comme GoogleDrive, Agent, GoogleSheetsTool, GoogleDriveTrigger, ChatTrigger. Capture automatisée des prospects et questions-réponses commerciales avec GPT-4o, Pinecone et Google Sheets

Prérequis
  • Informations d'identification Google Drive API
  • Informations d'identification Google Sheets API
  • Clé API OpenAI
  • Clé API Pinecone
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "id": "R07KTq4pioC2A0oL",
  "meta": {
    "instanceId": "82cad572864ecfae931ea0fa4a2122d5ad401b8f2cb25fb3ff144b553e0d676d"
  },
  "name": "AI Chatbot for Lead Capture and Business Q&A",
  "tags": [],
  "nodes": [
    {
      "id": "083c6eeb-bc14-43a9-ae83-3545ba49444c",
      "name": "Google Drive Trigger",
      "type": "n8n-nodes-base.googleDriveTrigger",
      "position": [
        -100,
        60
      ],
      "parameters": {
        "event": "fileCreated",
        "options": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        },
        "triggerOn": "specificFolder",
        "folderToWatch": {
          "__rl": true,
          "mode": "list",
          "value": "1UDedbXYGMpviGjiHLbYpTXmERrnQYvy4",
          "cachedResultUrl": "https://drive.google.com/drive/folders/1UDedbXYGMpviGjiHLbYpTXmERrnQYvy4",
          "cachedResultName": "Rag App"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ba298cb7-50de-4aa3-a87c-1e826724ffa8",
      "name": "Google Drive",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        120,
        60
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {},
        "operation": "download"
      },
      "typeVersion": 3
    },
    {
      "id": "525e9fdb-b424-49a2-8d47-1fd6dfad5e7f",
      "name": "Pinecone Stockage vectoriel",
      "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
      "position": [
        340,
        60
      ],
      "parameters": {
        "mode": "insert",
        "options": {
          "pineconeNamespace": "Q&A"
        },
        "pineconeIndex": {
          "__rl": true,
          "mode": "id",
          "value": "pineconeIndex"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "05dfceca-03ec-48ca-97a1-c8a03df55bf4",
      "name": "Incorporations OpenAI",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        240,
        260
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "0ef50e4c-19c1-468d-83b7-d108297b57cb",
      "name": "Default Data Loader",
      "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
      "position": [
        440,
        240
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1
    },
    {
      "id": "819b7187-fdc3-4b66-8658-c9b9e029157f",
      "name": "Recursive Character Text Splitter",
      "type": "@n8n/n8n-nodes-langchain.textSplitterRecursiveCharacterTextSplitter",
      "position": [
        400,
        420
      ],
      "parameters": {
        "options": {},
        "chunkSize": 500,
        "chunkOverlap": 20
      },
      "typeVersion": 1
    },
    {
      "id": "fb6b0698-8ac7-41bb-b3b3-9f0ab56903f0",
      "name": "À la réception du message",
      "type": "@n8n/n8n-nodes-langchain.chatTrigger",
      "position": [
        -100,
        680
      ],
      "webhookId": "854c829c-2ce6-426f-89e2-ed44d33182f3",
      "parameters": {
        "mode": "webhook",
        "public": true,
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "0a6f0695-a028-4e26-9648-0c8b66b15627",
      "name": "Agent IA",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        320,
        680
      ],
      "parameters": {
        "options": {
          "systemMessage": "=## Role:\nYou are a friendly assistant for a Company named *New Company**.\n\n## Task:\nYou answer questions about the business.\n\n## Details:\nYou have access to various tools, which you use correctly.\n\n## Tools:\n- **newCompany_q**  \n  Use this tool to answer questions with knowledge about the company.\n\n- **sheets**  \n  Use this tool to store contact information such as name, email, interestet in and phone number.\n\nAfter a customer asks about opening hours, products, location, or business information, ask them for their name, email, specific interests and phone number.\n"
        }
      },
      "typeVersion": 1.7
    },
    {
      "id": "2f6f4f3c-fa64-40be-97e6-db66a65f21ae",
      "name": "Modèle de chat OpenAI",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        80,
        900
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "gpt-4o"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "ac7eff3d-de14-4921-b980-0bccd327492e",
      "name": "Window Buffer Mémoire",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        240,
        900
      ],
      "parameters": {
        "contextWindowLength": 12
      },
      "typeVersion": 1.3
    },
    {
      "id": "562d791b-c360-4fdb-b238-3518d4c39a04",
      "name": "Modèle de chat OpenAI1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        720,
        1140
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "gpt-4o"
        },
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "553af7e0-7f68-4d90-992a-b998b30952af",
      "name": "Pinecone Stockage vectoriel1",
      "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
      "position": [
        380,
        1120
      ],
      "parameters": {
        "options": {
          "pineconeNamespace": "Q&A"
        },
        "pineconeIndex": {
          "__rl": true,
          "mode": "id",
          "value": "=pineconeIndex"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "0ea4f43e-3e55-4da4-a43e-dfbdf1e435ef",
      "name": "Incorporations OpenAI1",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        340,
        1280
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.2
    },
    {
      "id": "dac4e2e6-23a3-4afa-a0a3-ef5b1f296219",
      "name": "newCompany_q",
      "type": "@n8n/n8n-nodes-langchain.toolVectorStore",
      "position": [
        480,
        900
      ],
      "parameters": {
        "description": "gives answers related to the company newCompany"
      },
      "typeVersion": 1.1
    },
    {
      "id": "d05ee3f4-a112-4221-810c-49a717bb0720",
      "name": "Append row in sheet in Google Sheets",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        800,
        920
      ],
      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Name', ``, 'string') }}",
            "Email": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}",
            "Phone": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Phone', ``, 'string') }}",
            "Interestet in": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Interestet_in', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Phone",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Phone",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Interestet in",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Interestet in",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "id",
          "value": "="
        },
        "documentId": {
          "__rl": true,
          "mode": "id",
          "value": ""
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "08fb98b6-74b3-466b-a529-012996f7ebac",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1320,
        0
      ],
      "parameters": {
        "color": 2,
        "width": 1060,
        "height": 540,
        "content": "## Part One – Company Info to Pinecone Vector Store\nThis workflow automatically processes company information files uploaded to a designated Google Drive folder and stores the extracted knowledge in a Pinecone vector database for later AI usage.\n\n**Trigger:**\nThe workflow is triggered every minute when a new file is created in the specified Google Drive folder you can chose.\n\n**Process:**\nFile Upload\nThe company owner uploads a .txt or other document file containing essential company information to the Google Drive folder.\n\n**Download**\nThe file is automatically downloaded from Google Drive once detected.\n\n**Chunking and Parsing**\nThe content is split using a recursive character splitter (chunk size: 500, overlap: 20), then loaded and prepared for embeddings.\n\n**Embedding Generation**\nUsing OpenAI embeddings, the file content is transformed into vector representations.\n\n**Storage in Pinecone**\nThe resulting embeddings are inserted into the “goldsmith” index within Pinecone under the namespace Q&A.\n\n**Purpose:**\nThis structured knowledge will later be used in Part Two of the project, where an AI chatbot can retrieve relevant company info to assist in generating responses and converting leads."
      },
      "typeVersion": 1
    },
    {
      "id": "a5b192a3-e660-4492-a312-4d409dbd954b",
      "name": "Note adhésive1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1320,
        680
      ],
      "parameters": {
        "color": 5,
        "width": 1060,
        "height": 740,
        "content": "## Part Two – AI Chatbot for Lead Capture and Business Q&A\nThis workflow enables a chatbot assistant for the goldsmith business Gold Digger, allowing it to answer customer inquiries and collect leads in an automated, intelligent way.\n\n**Trigger:**\nThe workflow is initiated when a customer sends a message to the public AI chat endpoint.\n\n**Process:**\nAI Assistant Activation\nA chat agent is triggered with a system prompt instructing it to act as a friendly assistant for you business. It uses tools intelligently to assist with:\n\nBusiness details (e.g., products, opening hours, services).\n\nCollecting lead data (name, email, interests, phone number).\n\n**Contextual Memory**\nA memory buffer is used to maintain conversation context (window of 12 messages), enabling coherent multi-turn dialogues.\n\n**Knowledge Retrieval**\nThe agent leverages the newCompany_q tool, which accesses a Pinecone vector store populated in Part One. This allows the chatbot to answer questions based on the uploaded company data.\n\n**AI Model**\nGPT-4o is used to generate natural and accurate responses throughout the conversation.\n\n**Lead Capture**\nWhen a user shows interest, the agent collects their:\nName, Email, Phone\n\n**Specific interests**\nThis information is then automatically stored in a connected Google Sheet\n\n**Purpose:**\nThis chatbot workflow acts as a digital front desk, available 24/7 to answer frequently asked questions and collect potential customer information. It streamlines lead generation and boosts customer engagement by providing instant, intelligent responses.\nYou can easily integrate this chatbot into your company website to enhance user experience and automate customer support.\n\n"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "cd9bd04e-8114-474b-a8a7-3802a869811f",
  "connections": {
    "ba298cb7-50de-4aa3-a87c-1e826724ffa8": {
      "main": [
        [
          {
            "node": "Pinecone Vector Store",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "dac4e2e6-23a3-4afa-a0a3-ef5b1f296219": {
      "ai_tool": [
        [
          {
            "node": "AI Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI": {
      "ai_embedding": [
        [
          {
            "node": "Pinecone Vector Store",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Embeddings OpenAI1": {
      "ai_embedding": [
        [
          {
            "node": "Pinecone Vector Store1",
            "type": "ai_embedding",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Chat Model1": {
      "ai_languageModel": [
        [
          {
            "node": "dac4e2e6-23a3-4afa-a0a3-ef5b1f296219",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "0ef50e4c-19c1-468d-83b7-d108297b57cb": {
      "ai_document": [
        [
          {
            "node": "Pinecone Vector Store",
            "type": "ai_document",
            "index": 0
          }
        ]
      ]
    },
    "083c6eeb-bc14-43a9-ae83-3545ba49444c": {
      "main": [
        [
          {
            "node": "ba298cb7-50de-4aa3-a87c-1e826724ffa8",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Window Buffer Memory": {
      "ai_memory": [
        [
          {
            "node": "AI Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Pinecone Vector Store1": {
      "ai_vectorStore": [
        [
          {
            "node": "dac4e2e6-23a3-4afa-a0a3-ef5b1f296219",
            "type": "ai_vectorStore",
            "index": 0
          }
        ]
      ]
    },
    "When chat message received": {
      "main": [
        [
          {
            "node": "AI Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "819b7187-fdc3-4b66-8658-c9b9e029157f": {
      "ai_textSplitter": [
        [
          {
            "node": "0ef50e4c-19c1-468d-83b7-d108297b57cb",
            "type": "ai_textSplitter",
            "index": 0
          }
        ]
      ]
    },
    "d05ee3f4-a112-4221-810c-49a717bb0720": {
      "ai_tool": [
        [
          {
            "node": "AI Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    }
  }
}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Nurturing de leads, Chatbot IA

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds17
Catégorie2
Types de nœuds13
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34