Reporting des tickets de support classés avec Gemini AI, Typeform et Google Sheets

Avancé

Ceci est unSupport, AIworkflow d'automatisation du domainecontenant 17 nœuds.Utilise principalement des nœuds comme Code, EmailSend, GoogleSheets, TypeformTrigger, ChainLlm, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Signaler et classer les tickets de support avec Gemini AI, Typeform et Google Sheets

Prérequis
  • Informations d'identification Google Sheets API
  • Clé API Google Gemini
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
  "meta": {
    "instanceId": "5aaf4236c70e34e423fbdb2c7b754d19253a933bb1476d548f75848a01e473cf",
    "templateCredsSetupCompleted": true
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  "nodes": [
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      "id": "fc0f2155-ac48-4cd0-97d2-3eb81dac1757",
      "name": "Google Gemini Chat Model",
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        "modelName": "models/gemini-2.0-flash"
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      "typeVersion": 1
    },
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      "parameters": {
        "color": 4,
        "width": 500,
        "height": 1280,
        "content": "=======================================\n            WORKFLOW ASSISTANCE\n=======================================\nFor any questions or support, please contact:\n    Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n   - YouTube: https://www.youtube.com/@YaronBeen/videos\n   - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n=======================================\n\nAuthor:\nYaron Been\n![Yaron Been](https://1.gravatar.com/avatar/a4e4dcaa1f76ff5266bbf80e8df86d22efda890474c68f7796e72fd82e3f2375?size=512&d=initials)"
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      "typeVersion": 1
    },
    {
      "id": "4c76ce3a-6c1d-493b-b648-12c0d56fd9d8",
      "name": "Note adhésive 1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -820,
        -640
      ],
      "parameters": {
        "width": 580,
        "content": "This workflow retrieves support ticket data from Google Sheets, counts how many tickets fall into each category, and sends a summary report via email."
      },
      "typeVersion": 1
    },
    {
      "id": "ab24dd90-ae20-496d-a963-6c89a65d2340",
      "name": "Note adhésive",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -960,
        -180
      ],
      "parameters": {
        "width": 170,
        "height": 80,
        "content": "Triggers the workflow  to start the summary process."
      },
      "typeVersion": 1
    },
    {
      "id": "968d3213-dafc-415f-8760-31e0fb55d94a",
      "name": "Déclencheur Formulaire",
      "type": "n8n-nodes-base.typeformTrigger",
      "position": [
        -940,
        -380
      ],
      "webhookId": "d02525cf-b9c1-492d-866c-e188bd781155",
      "parameters": {
        "formId": "lwldQPTN"
      },
      "typeVersion": 1.1
    },
    {
      "id": "d57b9477-f789-4ee2-a664-eba7f787a750",
      "name": "Note adhésive 2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -680,
        -160
      ],
      "parameters": {
        "width": 190,
        "height": 100,
        "content": "Uses Gemini model to classify or tag each support request into predefined categories."
      },
      "typeVersion": 1
    },
    {
      "id": "bb7ae6f3-5c32-47a3-a91b-97e4e4b4e0b1",
      "name": "Note adhésive 10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -400,
        -160
      ],
      "parameters": {
        "width": 170,
        "height": 100,
        "content": "Parses Gemini's response to extract only the relevant category label from the output."
      },
      "typeVersion": 1
    },
    {
      "id": "b7eb9e53-916f-4c34-babf-c8b23641b8a2",
      "name": "Catégorisation IA",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        -740,
        -380
      ],
      "parameters": {
        "text": "=Classify the support request below:\nMessage: {{ $json['Your message'] }}\n\nReturn output with 'category' and 'sentiment' columns of JSON FILE:\n{\n  \"category\": one of [\"Billing\", \"Bug Report\", \"Feature Request\", \"How-To\", \"Complaint\"],\n  \"sentiment\": one of [\"Positive\", \"Neutral\", \"Negative\"]\n}\n ",
        "promptType": "define"
      },
      "typeVersion": 1.5
    },
    {
      "id": "eb3c3d0a-cdad-4792-a954-1de022d968dd",
      "name": "Extraire Catégorie",
      "type": "n8n-nodes-base.code",
      "position": [
        -360,
        -380
      ],
      "parameters": {
        "jsCode": "// Get the input string\nconst inputString = $json.text;\n\n// Remove code block markers using regex\nconst cleaned = inputString.replace(/```json|```/g, '').trim();\n\n// Parse the JSON\nconst data = JSON.parse(cleaned);\n\n// Extract the values\nconst category = data.category;\nconst sentiment = data.sentiment;\n\n// Return as output\nreturn [{ category, sentiment }];"
      },
      "typeVersion": 2
    },
    {
      "id": "b3c418d7-9113-46eb-af0a-2372de5a3eec",
      "name": "Stocker Données",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        -120,
        -380
      ],
      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ $('Form Trigger').item.json['Enter your name'] }}",
            "Email": "={{ $('Form Trigger').item.json['Enter your email'] }}",
            "Message": "={{ $('Form Trigger').item.json['Your message'] }}",
            "Category": "={{ $json.category }}",
            "Sentiment": "={{ $json.sentiment }}",
            "Timestamp": "={{$now}}"
          },
          "schema": [
            {
              "id": "Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Message",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Message",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Category",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Category",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Sentiment",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Sentiment",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Timestamp",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Timestamp",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM/edit?usp=drivesdk",
          "cachedResultName": "Support"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "51ef2daa-2c2e-409c-a103-6f915d3ef0d0",
      "name": "Récupérer Données Ticket",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
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        -380
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SY1fCAbsvyTzIBbmwZpdktbUFN4jKNIpF4GJ9lFKvPM/edit?usp=drivesdk",
          "cachedResultName": "Support"
        }
      },
      "typeVersion": 4.5
    },
    {
      "id": "b3258a29-9bfa-4361-83d3-804aac76e976",
      "name": "Incrémenter Compteur",
      "type": "n8n-nodes-base.code",
      "position": [
        300,
        -380
      ],
      "parameters": {
        "jsCode": "const items = $input.all();\nconst counts = {};\nitems.forEach(item => {\n  const cat = item.json.Category;\n  if (cat) {\n    counts[cat] = (counts[cat] || 0) + 1;\n  }\n});\nreturn [{ json: { summary: counts } }];"
      },
      "typeVersion": 2
    },
    {
      "id": "5c8193a0-6fab-494a-bd40-b26188c319b0",
      "name": "Résumé Ticket par Email",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        500,
        -380
      ],
      "parameters": {
        "text": "=Hello,\n\nHere is the updated count of categorized support tickets:\n\nBilling: {{$json.summary.Billing || 0}}\nBug Report: {{$json.summary['Bug Report'] || 0}}\nFeature Request: {{$json.summary['Feature Request'] || 0}}\nHow-To: {{$json.summary['How-To'] || 0}}\nComplaint: {{$json.summary.Complaint || 0}}\n\nBest regards,\nSupport Tracker",
        "options": {},
        "subject": "Support Ticket Summary",
        "toEmail": "notify@example.com",
        "fromEmail": "you@example.com"
      },
      "typeVersion": 1
    },
    {
      "id": "3827fa87-5669-4217-88fe-978328f0ec4c",
      "name": "Note adhésive 6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 170,
        "height": 120,
        "content": "Appends each categorized and data ticket into a central Google Sheet for record keeping and later aggregation."
      },
      "typeVersion": 1
    },
    {
      "id": "c515d231-f260-4c5a-9895-19fe0c229762",
      "name": "Note adhésive 5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 170,
        "height": 120,
        "content": "Fetches all categorized entries from the Google Sheet to compute ticket counts by category."
      },
      "typeVersion": 1
    },
    {
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      "name": "Note adhésive 4",
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      "position": [
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      "parameters": {
        "width": 170,
        "height": 100,
        "content": "Groups tickets by category and counts the total per group to prepare data for reporting."
      },
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    },
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      "name": "Note adhésive 3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      ],
      "parameters": {
        "width": 170,
        "height": 100,
        "content": "Sends an email with the total number of tickets per category from today’s run."
      },
      "typeVersion": 1
    }
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}
Foire aux questions

Comment utiliser ce workflow ?

Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.

Dans quelles scénarios ce workflow est-il adapté ?

Avancé - Support, Intelligence Artificielle

Est-ce payant ?

Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.

Informations sur le workflow
Niveau de difficulté
Avancé
Nombre de nœuds17
Catégorie2
Types de nœuds7
Description de la difficulté

Adapté aux utilisateurs avancés, avec des workflows complexes contenant 16+ nœuds

Auteur
Yaron Been

Yaron Been

@yaron-nofluff

Building AI Agents and Automations | Growth Marketer | Entrepreneur | Book Author & Podcast Host

Liens externes
Voir sur n8n.io

Partager ce workflow

Catégories

Catégories: 34