Créer une enquête sur la satisfaction client avec Telegram, Google Sheets et l'IA
Avancé
Ceci est unEngineering, Product, AIworkflow d'automatisation du domainecontenant 40 nœuds.Utilise principalement des nœuds comme If, Set, Redis, Switch, Telegram, combinant la technologie d'intelligence artificielle pour une automatisation intelligente. Créer des enquêtes de satisfaction client via Telegram, Google Sheets et IA
Prérequis
- •Informations de connexion au serveur Redis
- •Token Bot Telegram
- •Peut nécessiter les informations d'identification d'authentification de l'API cible
- •Informations d'identification Google Sheets API
- •Clé API OpenAI
Nœuds utilisés (40)
Aperçu du workflow
Visualisation des connexions entre les nœuds, avec support du zoom et du déplacement
Exporter le workflow
Copiez la configuration JSON suivante dans n8n pour importer et utiliser ce workflow
{
"meta": {
"instanceId": "408f9fb9940c3cb18ffdef0e0150fe342d6e655c3a9fac21f0f644e8bedabcd9",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "c537229c-ffdf-4a4b-8cdd-1d88621e58a0",
"name": "Telegram Trigger",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
-1060,
2060
],
"webhookId": "1b9f2217-7c53-4440-b62b-aafcf1e1d45d",
"parameters": {
"updates": [
"message"
],
"additionalFields": {}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.1
},
{
"id": "90426896-35d8-4449-8607-70e8485441ed",
"name": "Envoyer la question suivante",
"type": "n8n-nodes-base.telegram",
"position": [
2560,
1900
],
"webhookId": "4306c719-0b05-4986-8ea8-8bcda06e0ad1",
"parameters": {
"text": "={{ $('Get Survey State1').first().json.next_question_idx }}. {{ Object.values($('Get Columns1').first().json)[$('Get Survey State1').first().json.next_question_idx+1] }}",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.2
},
{
"id": "614b6d06-7bca-4710-aebf-3a2a685ace09",
"name": "Envoyer la réponse",
"type": "n8n-nodes-base.telegram",
"position": [
1540,
2540
],
"webhookId": "dd1c616f-891c-48d4-8828-e612b13bca63",
"parameters": {
"text": "={{ $('Interview Agent1').first().json.output }}",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.2
},
{
"id": "c7f7acc4-c3f7-4fae-98dd-25dca9caae8b",
"name": "Aucun enregistrement ?",
"type": "n8n-nodes-base.if",
"position": [
60,
2260
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a9f08592-d870-44a4-a7f9-d70193cf721b",
"operator": {
"type": "object",
"operation": "empty",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "207a2647-56eb-419a-8269-9a32edabe43a",
"name": "L'enquête continue ?",
"type": "n8n-nodes-base.if",
"position": [
1980,
2060
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5685829b-a2b2-42c8-b6bc-22eaa03db1d2",
"operator": {
"type": "boolean",
"operation": "false",
"singleValue": true
},
"leftValue": "={{ $('Increment Index1').item.json.is_survey_complete }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "a8e98579-6afa-4d7d-859d-9e635a0a1b0c",
"name": "Obtenir l'état2",
"type": "n8n-nodes-base.redis",
"position": [
-520,
2060
],
"parameters": {
"key": "={{ $json.cacheKey }}",
"options": {},
"operation": "get",
"propertyName": "data"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "8074143c-eab7-4146-937c-16c44ef40333",
"name": "Obtenir les colonnes1",
"type": "n8n-nodes-base.googleSheets",
"position": [
1440,
2060
],
"parameters": {
"options": {
"dataLocationOnSheet": {
"values": {
"firstDataRow": 1,
"rangeDefinition": "specifyRange"
}
}
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KMNqWWO36osZx7jF-i1UL53z2GZnCn9fiBjtlGpvWB4/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Set Variables1').first().json.gsheetId }}"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5
},
{
"id": "1f75f3fc-7893-444d-8a1e-59ec3d42ea1d",
"name": "Définir les variables1",
"type": "n8n-nodes-base.set",
"position": [
-880,
2060
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "2140b769-2e90-4828-8022-1b0a9baf6e44",
"name": "title",
"type": "string",
"value": "Product Satisfaction Survey: DJI Mini 2"
},
{
"id": "fb7110cb-82d3-4c95-81ba-ac97a26fe05e",
"name": "gsheetId",
"type": "string",
"value": "1KMNqWWO36osZx7jF-i1UL53z2GZnCn9fiBjtlGpvWB4"
},
{
"id": "6d9c4b02-8326-49f4-ac22-24bdec7fdd67",
"name": "cacheKey",
"type": "string",
"value": "=survey_user_{{ $json.sessionId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "a0c06eb9-46d6-4888-85b0-e9a31a31337b",
"name": "Type de message1",
"type": "n8n-nodes-base.switch",
"position": [
-320,
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],
"parameters": {
"rules": {
"values": [
{
"outputKey": "is_bot_command",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f5fa8b7c-fdda-4c6d-b610-e243d6299598",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ ['/start','/next', '/reset'].includes($('Telegram Trigger').first().json.message.text) }}",
"rightValue": "="
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "is_normal_message"
}
},
"typeVersion": 3.2
},
{
"id": "315585fe-d2e4-4cb1-9d0e-a3e8bc053da3",
"name": "Obtenir la commande1",
"type": "n8n-nodes-base.set",
"position": [
-120,
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],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "73335bd3-ce50-46c5-8bcf-f7b8cd992208",
"name": "command",
"type": "string",
"value": "={{ $('Telegram Trigger').first().json.message.text.slice($('Telegram Trigger').first().json.message.entities[0].offset, $('Telegram Trigger').first().json.message.entities[0].length ) }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "7036d250-0271-4c93-9f60-01b9ccaf8be3",
"name": "Actions du bot1",
"type": "n8n-nodes-base.switch",
"position": [
60,
1760
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "new_session",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6f427c86-090d-429a-bc99-d2dd7753c153",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('Get Command1').first().json.command === '/start' }}",
"rightValue": "/start"
}
]
},
"renameOutput": true
},
{
"outputKey": "next_question",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "bca60df4-278d-4598-afc9-6e8ee61b7ac5",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $('Get Command1').first().json.command === '/next' }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra"
}
},
"typeVersion": 3.2
},
{
"id": "fa755815-29c2-419e-8e36-51102ee88681",
"name": "Mémoire3",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
2220,
2060
],
"parameters": {
"sessionKey": "={{ $('Set Variables1').first().json.cacheKey }}_history",
"sessionIdType": "customKey",
"contextWindowLength": 10
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.4
},
{
"id": "a231e026-e5bf-4864-a57b-29d01e32e1a8",
"name": "Obtenir l'état de l'enquête1",
"type": "n8n-nodes-base.set",
"position": [
1620,
2060
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "6836a5aa-2b51-48cc-8d8f-d64a85d8a52f",
"name": "title",
"type": "string",
"value": "={{ Object.values($json)[1] }}"
},
{
"id": "7b2fdf1b-4f55-4b55-be54-a7b97dd094cb",
"name": "num_questions",
"type": "number",
"value": "={{ Object.keys($json).length - 2 }}"
},
{
"id": "dc6d5c41-0f35-49c9-b9c9-b6b4f2ceb66c",
"name": "next_question_idx",
"type": "number",
"value": "={{ (Number($('Get State3').first().json.data?.current_question_idx) || 0) + 1 }}"
},
{
"id": "8b17703f-fbff-40d2-a7bb-d450f2edfea3",
"name": "is_survey_complete",
"type": "boolean",
"value": "={{ ((Number($('Get State3').first().json.data?.current_question_idx) || 0) + 1) >= (Object.keys($json).length - 1) }}"
}
]
}
},
"executeOnce": true,
"typeVersion": 3.4
},
{
"id": "a3bb744d-c59f-45a9-8b9d-3c291fa8d860",
"name": "Réinitialiser la mémoire de l'agent1",
"type": "@n8n/n8n-nodes-langchain.memoryManager",
"position": [
2240,
1900
],
"parameters": {
"mode": "insert",
"messages": {
"messageValues": [
{
"message": "=You are a curious and inquisitive researcher conducting a survey with a user.\n* In this conversation, you are only interested in one of the questions from the survey which you will ask.\n* When asking an open-ended question, converse with the user to dig deeper into their answer and reveal insights into the user's experience. Do not ask other questions which do not try to expand the user's answer to the initial question.\n* If this is closed-ended question, it is okay to receive a static response and move on to the next question.\n* Only the initial question is numbered, following questions or messages should not be numbered or bulletpointed.\n* If the user goes off-topic, doesn't want to answer the question or wants to do something else which is not related to the survey, then ignore what they say/ask and politely repeat the question."
},
{
"type": "ai",
"message": "={{ $('Get Survey State1').first().json.next_question_idx }}. {{ Object.values($('Get Columns1').first().json)[$('Get Survey State1').first().json.next_question_idx+1] }}"
}
]
},
"insertMode": "override"
},
"typeVersion": 1.1
},
{
"id": "b9d693b7-c139-45d8-b0d8-fd8134c7ba84",
"name": "Mémoire4",
"type": "@n8n/n8n-nodes-langchain.memoryRedisChat",
"position": [
1120,
2700
],
"parameters": {
"sessionKey": "={{ $('Set Variables1').first().json.cacheKey }}_history",
"sessionIdType": "customKey",
"contextWindowLength": 100
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1.4
},
{
"id": "c8fd56f5-c4c0-40cb-b727-07a94b633657",
"name": "Démarrer la session1",
"type": "n8n-nodes-base.redis",
"position": [
440,
1620
],
"parameters": {
"key": "={{ $('Set Variables1').first().json.cacheKey }}",
"value": "={{\n{\n \"has_session\": true,\n \"session_createdAt\": $now,\n \"current_question_idx\": 0\n}\n}}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "02eaa2cf-512c-4526-948e-b68989b3a8f4",
"name": "Obtenir l'état3",
"type": "n8n-nodes-base.redis",
"position": [
1260,
2060
],
"parameters": {
"key": "={{ $('Set Variables1').first().json.cacheKey }}",
"options": {},
"operation": "get",
"propertyName": "data"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "85631c2a-9317-4b14-92d1-895ac022eb70",
"name": "Incrémenter l'index1",
"type": "n8n-nodes-base.redis",
"position": [
1800,
2060
],
"parameters": {
"key": "={{ $('Set Variables1').first().json.cacheKey }}",
"value": "={{\n{\n \"current_question_idx\": $json.next_question_idx < $json.num_questions\n ? $json.next_question_idx\n : $json.num_questions,\n \"session_updated\": $now,\n}\n}}",
"keyType": "hash",
"operation": "set"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "4464f6fe-d579-4e03-a8ca-918515d38b30",
"name": "Agent d'interview1",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1040,
2540
],
"parameters": {
"text": "={{ $('Telegram Trigger').first().json.message.text }}",
"options": {},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "11ec3d5a-5f89-4a84-96ef-291526ae7365",
"name": "Obtenir l'enregistrement1",
"type": "n8n-nodes-base.googleSheets",
"position": [
-120,
2260
],
"parameters": {
"options": {
"returnFirstMatch": true
},
"filtersUI": {
"values": [
{
"lookupValue": "={{ $('Telegram Trigger').first().json.message.from.id }}",
"lookupColumn": "ID"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KMNqWWO36osZx7jF-i1UL53z2GZnCn9fiBjtlGpvWB4/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Set Variables1').first().json.gsheetId }}"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5,
"alwaysOutputData": true
},
{
"id": "665d58f8-ba2f-4d87-ae56-260333c5ecdf",
"name": "Ajouter les réponses1",
"type": "n8n-nodes-base.set",
"position": [
440,
2440
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "8069d106-0918-4bc3-9f49-789322129136",
"name": "payload",
"type": "string",
"value": "={{\n[\n Object.values($('Get Record1').first().json)[Number($('Get State2').first().json.data.current_question_idx || 0) + 1],\n 'User: ' + $('Telegram Trigger').first().json.message.text,\n].join('\\n\\n').trim()\n}}"
},
{
"id": "d25c278c-d3a9-4a5a-9f49-01ee3ca8285a",
"name": "cell",
"type": "string",
"value": "={{\n'abcdefghijklmnopqrstuvxyz'.toUpperCase().split('')[$('Message Type1').first().json.data.current_question_idx]\n}}{{ $('Get Record1').first().json.row_number }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "4771e9e4-8b79-4530-8c4a-6e7ab0623d98",
"name": "Mettre à jour la réponse2",
"type": "n8n-nodes-base.httpRequest",
"position": [
1360,
2540
],
"parameters": {
"url": "=https://sheets.googleapis.com/v4/spreadsheets/{{ $('Set Variables1').first().json.gsheetId }}/values/Sheet1!{{ $('Append Responses1').first().json.cell }}",
"method": "PUT",
"options": {},
"jsonBody": "={{\n{\n \"range\": `Sheet1!${$('Append Responses1').first().json.cell}`,\n \"majorDimension\": \"ROWS\",\n \"values\": [[\n $('Append Responses1').first().json.payload + '\\n\\nAgent: ' + $('Interview Agent1').first().json.output]]\n}\n}}",
"sendBody": true,
"sendQuery": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"queryParameters": {
"parameters": [
{
"name": "valueInputOption",
"value": "RAW"
}
]
},
"nodeCredentialType": "googleSheetsOAuth2Api"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.2
},
{
"id": "b7094d87-97ce-4f1a-8d30-4d6d57d24477",
"name": "Obtenir le dernier message du bot1",
"type": "n8n-nodes-base.redis",
"position": [
260,
2440
],
"parameters": {
"key": "={{ $('Set Variables1').item.json.cacheKey }}_history",
"options": {},
"operation": "get",
"propertyName": "data"
},
"credentials": {
"redis": {
"id": "zU4DA70qSDrZM1El",
"name": "Redis account (localhost)"
}
},
"typeVersion": 1
},
{
"id": "6dc77f41-6c3b-4358-82bc-2ea299ef69b2",
"name": "Mettre à jour la réponse3",
"type": "n8n-nodes-base.httpRequest",
"position": [
1020,
2180
],
"parameters": {
"url": "=https://sheets.googleapis.com/v4/spreadsheets/{{ $('Set Variables1').first().json.gsheetId }}/values/Sheet1!{{ $('Append Responses1').first().json.cell }}",
"method": "PUT",
"options": {},
"jsonBody": "={{\n{\n \"range\": `Sheet1!${$('Append Responses1').first().json.cell}`,\n \"majorDimension\": \"ROWS\",\n \"values\": [[$('Append Responses1').first().json.payload]]\n}\n}}",
"sendBody": true,
"sendQuery": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"queryParameters": {
"parameters": [
{
"name": "valueInputOption",
"value": "RAW"
}
]
},
"nodeCredentialType": "googleSheetsOAuth2Api"
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.2
},
{
"id": "dd67ca61-b36c-4f9f-84fe-0b25d411e459",
"name": "Modèle2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1000,
2700
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "57698127-eea0-434e-af3a-4d49db4a7f15",
"name": "Modèle3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
600,
2600
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "8gccIjcuf3gvaoEr",
"name": "OpenAi account"
}
},
"typeVersion": 1.2
},
{
"id": "bad16467-bb3c-4d50-9dd8-014bac25fd61",
"name": "Suivi nécessaire ?1",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
620,
2440
],
"parameters": {
"options": {},
"inputText": "=AI: {{ $('Get Last Bot Message1').item.json.data?.first().parseJson().data.content ?? ''}}\nUSER: {{ $('Telegram Trigger').first().json.message.text }}",
"categories": {
"categories": [
{
"category": "should_not_ask_followup_questions",
"description": "=Either\n* The user was asked a close-ended question and gave an adequate static response\n* There are no further insights to be learned from the user's answer"
},
{
"category": "should_ask_followup_questions",
"description": "=Either one of\n* There are possibly more insights to be learned from the user's answer if we enquire. hint: did the user explaied or justified their answer?\n* The user didn't answer the question"
}
]
}
},
"typeVersion": 1
},
{
"id": "86545380-9ff1-4815-bfaf-c4137fa00fda",
"name": "Données d'exécution2",
"type": "n8n-nodes-base.executionData",
"position": [
-700,
2060
],
"parameters": {
"dataToSave": {
"values": [
{
"key": "jobType",
"value": "=state_message"
},
{
"key": "gsheetId",
"value": "={{ $json.gsheetId }}"
},
{
"key": "title",
"value": "={{ $json.title }}"
},
{
"key": "fromId",
"value": "={{ $('Telegram Trigger').item.json.message.from.id }}"
}
]
}
},
"typeVersion": 1
},
{
"id": "ed16f03b-621e-4766-b8fd-f1f662b2dd0b",
"name": "Créer un enregistrement2",
"type": "n8n-nodes-base.googleSheets",
"position": [
260,
2060
],
"parameters": {
"columns": {
"value": {
"ID": "={{ $('Telegram Trigger').first().json.message.from.id }}"
},
"schema": [
{
"id": "ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What's your name?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What's your name?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What were the main factors that influenced your decision to purchase the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What were the main factors that influenced your decision to purchase the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Did you compare the DJI Mini 2 with other drone models before purchasing? If yes, which other drone models were you considering? ",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Did you compare the DJI Mini 2 with other drone models before purchasing? If yes, which other drone models were you considering? ",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What ultimately convinced you to choose the DJI Mini 2 over other options?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What ultimately convinced you to choose the DJI Mini 2 over other options?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How satisfied are you with the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How satisfied are you with the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What features do you like most about the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What features do you like most about the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Are there any features you feel are missing or could be improved?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Are there any features you feel are missing or could be improved?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Have you experienced any technical issues with the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Have you experienced any technical issues with the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How likely are you to recommend the DJI Mini 2 to others?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How likely are you to recommend the DJI Mini 2 to others?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Where did you purchase your DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Where did you purchase your DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How was your overall purchase experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How was your overall purchase experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Did you find all the information you needed before purchasing?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Did you find all the information you needed before purchasing?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "If you interacted with DJI customer support, how would you rate the experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "If you interacted with DJI customer support, how would you rate the experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How can DJI improve the Mini 2 or future drone models?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How can DJI improve the Mini 2 or future drone models?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How can DJI improve the overall shopping and customer service experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How can DJI improve the overall shopping and customer service experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Any additional comments or feedback?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Any additional comments or feedback?",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KMNqWWO36osZx7jF-i1UL53z2GZnCn9fiBjtlGpvWB4/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Set Variables1').first().json.gsheetId }}"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5,
"alwaysOutputData": true
},
{
"id": "f2119ef5-aef3-4b0f-80f5-1715a4afe3e0",
"name": "Note adhésive8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1120,
1820
],
"parameters": {
"color": 7,
"width": 760,
"height": 500,
"content": "## 1. Initiate Survey by Inviting User to Chat\n[Learn more about the chat trigger](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-langchain.chattrigger/)\n\nTo present the survey to the user, we'll use n8n's builtin hosted chat. Survey questions are predefined and pulled from Google Sheet. Finally, for state and session management such as tracking which question we're asking, we'll use Redis as it's a fast write and ready database suitable for our chat."
},
"typeVersion": 1
},
{
"id": "9e7ca15c-0e31-4d78-b8af-31fd6260cd61",
"name": "Envoyer le début",
"type": "n8n-nodes-base.telegram",
"position": [
600,
1620
],
"webhookId": "c5d13268-df58-450b-84c4-a61cd2e027ed",
"parameters": {
"text": "={{ $('Set Variables1').first().json.title }}.\nWelcome! Thank you for taking the time to participate in our survey.\n\nYou'll be asked a couple of pre-defined questions. For each question, we may ask follow-up questions to better understand your situation. If you want to skip to the next question at any time, simply reply with the \"/next\". Your responses will be recorded.\n\nTo start the survey, simply reply with \"/next\".",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.2
},
{
"id": "e8be2d00-39c8-4dd1-a597-813fc4bffe10",
"name": "Envoyer le début1",
"type": "n8n-nodes-base.telegram",
"position": [
260,
1900
],
"webhookId": "c5d13268-df58-450b-84c4-a61cd2e027ed",
"parameters": {
"text": "=Sorry, that command is unrecognised. The available options are /start or /next.",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.2
},
{
"id": "153bbe8b-52bc-403c-ae5f-346060a5aac3",
"name": "Enquête terminée",
"type": "n8n-nodes-base.telegram",
"position": [
2220,
2280
],
"webhookId": "409dbc48-4916-415b-8c1b-caf3b359e1e4",
"parameters": {
"text": "=Done! Thank you for completing our survey.\nTo start the survey again, use \"/start\".",
"chatId": "={{ $('Telegram Trigger').first().json.message.chat.id }}",
"additionalFields": {
"appendAttribution": false
}
},
"credentials": {
"telegramApi": {
"id": "wJqs1eMdbjilZH1W",
"name": "jimleuk_ai_survey_demo_bot"
}
},
"typeVersion": 1.2
},
{
"id": "c2e39206-f586-4c90-aeb0-d6a141e81d1d",
"name": "Note adhésive2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-180,
1540
],
"parameters": {
"color": 7,
"width": 420,
"height": 380,
"content": "## 2. Handle Bot Commands\n[Learn more about the switch node](https://docs.n8n.io/integrations/builtin/core-nodes/n8n-nodes-base.switch/)\n\nOur chatbot can be a mix of traditional chat mechanics and AI agent. Using bot commands, gives the user some control over the flow of the conversation such as skipping to the next question or starting over the survey."
},
"typeVersion": 1
},
{
"id": "6b6241ae-17b7-4f0f-9c00-f5de4d62f692",
"name": "Créer un enregistrement1",
"type": "n8n-nodes-base.googleSheets",
"position": [
280,
1620
],
"parameters": {
"columns": {
"value": {
"ID": "={{ $('Telegram Trigger').first().json.message.from.id }}"
},
"schema": [
{
"id": "ID",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What's your name?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What's your name?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What were the main factors that influenced your decision to purchase the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What were the main factors that influenced your decision to purchase the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Did you compare the DJI Mini 2 with other drone models before purchasing? If yes, which other drone models were you considering? ",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Did you compare the DJI Mini 2 with other drone models before purchasing? If yes, which other drone models were you considering? ",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What ultimately convinced you to choose the DJI Mini 2 over other options?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What ultimately convinced you to choose the DJI Mini 2 over other options?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How satisfied are you with the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How satisfied are you with the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "What features do you like most about the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "What features do you like most about the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Are there any features you feel are missing or could be improved?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Are there any features you feel are missing or could be improved?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Have you experienced any technical issues with the DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Have you experienced any technical issues with the DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How likely are you to recommend the DJI Mini 2 to others?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How likely are you to recommend the DJI Mini 2 to others?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Where did you purchase your DJI Mini 2?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Where did you purchase your DJI Mini 2?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How was your overall purchase experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How was your overall purchase experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Did you find all the information you needed before purchasing?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Did you find all the information you needed before purchasing?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "If you interacted with DJI customer support, how would you rate the experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "If you interacted with DJI customer support, how would you rate the experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How can DJI improve the Mini 2 or future drone models?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How can DJI improve the Mini 2 or future drone models?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "How can DJI improve the overall shopping and customer service experience?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "How can DJI improve the overall shopping and customer service experience?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Any additional comments or feedback?",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Any additional comments or feedback?",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"ID"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1KMNqWWO36osZx7jF-i1UL53z2GZnCn9fiBjtlGpvWB4/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "={{ $('Set Variables1').first().json.gsheetId }}"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "XHvC7jIRR8A2TlUl",
"name": "Google Sheets account"
}
},
"typeVersion": 4.5,
"alwaysOutputData": true
},
{
"id": "f8f6b582-75d7-40a1-95a5-c1b80fa41c64",
"name": "Note adhésive3",
"type": "n8n-nodes-base.stickyNote",
"position": [
520,
2180
],
"parameters": {
"color": 7,
"width": 440,
"height": 420,
"content": "## 3. Support to Follow-Up Questions\n[Learn more about the Text Classifier node](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.text-classifier/)\n\nDepending on whether the current question is open-ended or closed-ended, we may not require the Agent to spend too much time on the answer. Here we're using the text classifier node to make that judgement call - when closed-ended, we can skip to the next question and when open-ended, we can attempt to dig deeper into the answer."
},
"typeVersion": 1
},
{
"id": "5aa8956b-787d-4b4a-b4dc-a2415434a331",
"name": "Note adhésive4",
"type": "n8n-nodes-base.stickyNote",
"position": [
980,
2340
],
"parameters": {
"color": 7,
"width": 700,
"height": 500,
"content": "## 4. Deeper Insights with a Conversational AI Agent\n[Learn more about the AI Agent](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent/)\n\nThe way we utilise the AI in this workflow is by allowing the agent to converse back-and-forth with the user on any given question of the survey. This means answers can be more than just single sentence and can expand to minute-long conversations, producting much deeper insights for the survey."
},
"typeVersion": 1
},
{
"id": "aa304745-6d30-4fdb-8279-eb505ee06a61",
"name": "Note adhésive5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1200,
1820
],
"parameters": {
"color": 7,
"width": 740,
"height": 380,
"content": "## 5. Managing Conversational Flow with External State\n[Learn more about the Redis node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.redis/)\n\nWe use Redis as a quick and easy way to store and track the question index (or \"state\") as the user progresses through the survey. To calculate which question should be next or if the survey is complete, we query the spreadsheet row for the user's session and calculate our next state from there. "
},
"typeVersion": 1
},
{
"id": "4ce7ce73-d771-4794-b1fb-87c15ccdbdaf",
"name": "Note adhésive6",
"type": "n8n-nodes-base.stickyNote",
"position": [
2160,
1680
],
"parameters": {
"color": 7,
"width": 620,
"height": 520,
"content": "## 6. Resetting Chat Memory for Every Question\n[Learn more about the Chat Memory Manager](https://docs.n8n.io/integrations/builtin/cluster-nodes/sub-nodes/n8n-nodes-langchain.memorymanager/)\n\nI discovered that to ensure my agent focused on a specific question when interacting with the user, I needed to clear all previous message context to prevent it from using past references. This is a really unconventional approach to controlling Agent behaviour but from my observation, greatly reduces hallucinations during the conversation."
},
"typeVersion": 1
},
{
"id": "2b26317c-6ba6-4ff0-92a6-525cce9e725d",
"name": "Note adhésive7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1740,
1300
],
"parameters": {
"width": 580,
"height": 1020,
"content": "## Try It Out\n### This n8n template demonstrates how you can build a structured chat journey augmented with AI for your business.\n\nIn this scenario, a chatbot conducts a product satisfaction survey with a user using a predefined set of questions. For each question, the agent can dive deeper into the user's answers by asking follow-up questions.\n\nThis chatbot template isn't fully \"agentic\" which makes it a bit more complicated and scripted but ensures a more deterministic user journey; suitable when you need more guide-rails on the experience.\n\nSee example survey here: https://docs.google.com/spreadsheets/d/e/2PACX-1vQWcREg75CzbZd8loVI12s-DzSTj3NE_02cOCpAh7umj0urazzYCfzPpYvvh7jqICWZteDTALzBO46i/pubhtml?gid=0&single=true\n\n### How it works\n* A chat session is started with the user who needs to enter the bot command \"/next\" to start the survey.\n* Once started, the template pulls in questions from a google sheet to ask the user. Questions are asked in sequence from left to right.\n* When the user answers the question, a text classifier node is used to determine \nif a follow-up question could be asked.\n* If not, the survey proceeds to the next question. Otherwise, an AI Agent will generate a follow-up question based on the user's response.\n* All answers and AI conversations are recorded in the Google Sheet.\n* When all questions are answered, the template will stop the survey and give the user a chance to restart.\n\n### How to use\n* You'll need to setup a Telegram bot ([see docs](https://docs.n8n.io/integrations/builtin/credentials/telegram/))\n* Create a google sheet with an ID column. Populate the rest of the columns with your survey questions ([see sample](https://docs.google.com/spreadsheets/d/e/2PACX-1vQWcREg75CzbZd8loVI12s-DzSTj3NE_02cOCpAh7umj0urazzYCfzPpYvvh7jqICWZteDTALzBO46i/pubhtml?gid=0&single=true))\n* Ensure you have a Redis instance to capture state. Either self-host or sign-up to [Upstash](https://upstash.com?ref=jimleuk) for a free account.\n* Update the \"Set Variable\" node with your google sheet ID and survey title.\n* Share the bot with users to allow others to participate in your survey.\n\n### Can I use this for WhatsApp?\nYes you can! Swapping out all telegram nodes for WhatsApp nodes should produce the same result.\n\n\n### Need Help?\nJoin the [Discord](https://discord.com/invite/XPKeKXeB7d) or ask in the [Forum](https://community.n8n.io/)!"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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"ai_memory": [
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}Foire aux questions
Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Avancé - Ingénierie, Produit, Intelligence Artificielle
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Jimleuk
@jimleukFreelance consultant based in the UK specialising in AI-powered automations. I work with select clients tackling their most challenging projects. For business enquiries, send me an email at hello@jimle.uk LinkedIn: https://www.linkedin.com/in/jimleuk/ X/Twitter: https://x.com/jimle_uk
Liens externes
Voir sur n8n.io →
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