Afficher les détails des événements ServiceNow dans Slack avec des commandes slash
Ceci est unSupportworkflow d'automatisation du domainecontenant 10 nœuds.Utilise principalement des nœuds comme Set, Switch, Webhook, ServiceNow, RespondToWebhook. Afficher les détails des événements ServiceNow dans Slack avec des commandes slash
- •Point de terminaison HTTP Webhook (généré automatiquement par n8n)
Nœuds utilisés (10)
Catégorie
{
"meta": {
"instanceId": "03e9d14e9196363fe7191ce21dc0bb17387a6e755dcc9acc4f5904752919dca8"
},
"nodes": [
{
"id": "eece2f27-2a2f-4207-a756-c3b8062c0028",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
0
],
"webhookId": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"parameters": {
"path": "f6ec2074-6c23-410e-ad31-ac1eaf7381ad",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2
},
{
"id": "3a710d14-a56b-4a9a-a30a-f298de68d92b",
"name": "Extraire l'ID d'incident de la réponse",
"type": "n8n-nodes-base.set",
"position": [
200,
0
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "38125eed-d2ab-4a69-b48f-97cb8d1905b1",
"name": "incident_id",
"type": "string",
"value": "={{ $json.body.text }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "cf285efd-f722-4c26-9b64-0b91206c739c",
"name": "Rechercher l'incident dans ServiceNow",
"type": "n8n-nodes-base.serviceNow",
"onError": "continueRegularOutput",
"position": [
440,
0
],
"parameters": {
"options": {
"sysparm_query": "=GOTOnumber={{ $json.incident_id }}",
"sysparm_display_value": "true"
},
"resource": "incident",
"operation": "getAll",
"authentication": "basicAuth"
},
"credentials": {
"serviceNowBasicApi": {
"id": "wjkWiUNQxo5PzTIb",
"name": "ServiceNow Basic Auth account"
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "84fbfbe2-e922-439e-aa33-7c70ebc2215d",
"name": "Envoyer les détails de l'incident à Slack",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
180
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n \"response_type\": \"in_channel\",\n \"blocks\": [\n {\n \"type\": \"header\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"ServiceNow Incident Notification\",\n \"emoji\": true\n }\n },\n {\n \"type\": \"section\",\n \"fields\": [\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n },\n {\n \"type\": \"mrkdwn\",\n \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n }\n ]\n },\n {\n \"type\": \"actions\",\n \"elements\": [\n {\n \"type\": \"button\",\n \"text\": {\n \"type\": \"plain_text\",\n \"text\": \"View Incident\",\n \"emoji\": true\n },\n \"url\": \"https://dev206761.service-now.com/nav_to.do?uri=incident.do?sys_id={{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n \"action_id\": \"view_incident\"\n }\n ]\n }\n ]\n}"
},
"typeVersion": 1.1
},
{
"id": "2bfefc69-8b4e-4bc2-8fea-1216aa95e58b",
"name": "Notifier l'utilisateur qu'aucun incident n'a été trouvé",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
0
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
"typeVersion": 1.1
},
{
"id": "47e3fdb0-9824-4b95-b794-972adadcfe5c",
"name": "Notifier l'utilisateur d'une erreur avec ServiceNow",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
960,
-180
],
"parameters": {
"options": {
"responseCode": 200,
"responseHeaders": {
"entries": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"respondWith": "json",
"responseBody": "={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"
},
"typeVersion": 1.1
},
{
"id": "a64be48f-c318-41f0-950f-d5c545b56001",
"name": "Note adhésive12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-60,
-400
],
"parameters": {
"color": 7,
"width": 431.79628558910616,
"height": 756.5967348425984,
"content": "\n## Receive Slack Webhook Slash Command\n\nThis section begins with the `Webhook` node, which listens for incoming Slack Slash Command requests. When triggered, it extracts the incident ID from the request payload using the `Extract Incident ID from Response` node. The incident ID is then passed forward for further processing. This setup allows users to initiate ServiceNow incident lookups directly from Slack.\n"
},
"typeVersion": 1
},
{
"id": "1434eb2a-5a9c-47f4-9e69-abaca2047c65",
"name": "Note adhésive2",
"type": "n8n-nodes-base.stickyNote",
"position": [
378.80172279482787,
-402.30436380125093
],
"parameters": {
"color": 7,
"width": 390.19827720517213,
"height": 753.3043638012509,
"content": "\n## Search ServiceNow for Incident\n\nIn this section, the `Search For Incident in ServiceNow` node queries the ServiceNow platform using the extracted incident ID. If the query returns a valid incident, the details are prepared for the Slack response. If no incident is found, the workflow routes this outcome for a corresponding Slack notification. The `Parse ServiceNow Response` node evaluates the outcome of the ServiceNow query. This ensures accurate and responsive communication with ServiceNow.\n"
},
"typeVersion": 1
},
{
"id": "b5a063f6-3676-4ff0-b1ca-944e8285db0d",
"name": "Note adhésive11",
"type": "n8n-nodes-base.stickyNote",
"position": [
777,
-646.1743824166542
],
"parameters": {
"color": 7,
"width": 448,
"height": 998.1743824166542,
"content": "\n## Respond to Slack Webhook\n\nBased on the ServiceNow result:\n- The `Send Incident Details to Slack` node formats and sends detailed incident information to Slack.\n- The `Notify User no Incident was Found` node sends a user-friendly notification indicating the incident ID was invalid.\n- The `Notify User of Error with ServiceNow` node alerts the user if the ServiceNow connection fails.\nThis ensures users receive the right response for every scenario, enabling seamless incident management directly from Slack.\n"
},
"typeVersion": 1
},
{
"id": "907e9461-2cf8-4c2a-8d25-38a319861937",
"name": "Analyser la réponse ServiceNow",
"type": "n8n-nodes-base.switch",
"position": [
640,
0
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "ServiceNow Error",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.error }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Not Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6d9ff397-8bb6-41df-979c-4eb7ef16bfc1",
"operator": {
"type": "string",
"operation": "notExists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Incident Found",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "aed034ac-8a45-44d5-9734-813a36aeadaa",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.number }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
}
],
"pinData": {},
"connections": {
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}
}Comment utiliser ce workflow ?
Copiez le code de configuration JSON ci-dessus, créez un nouveau workflow dans votre instance n8n et sélectionnez "Importer depuis le JSON", collez la configuration et modifiez les paramètres d'authentification selon vos besoins.
Dans quelles scénarios ce workflow est-il adapté ?
Intermédiaire - Support
Est-ce payant ?
Ce workflow est entièrement gratuit et peut être utilisé directement. Veuillez noter que les services tiers utilisés dans le workflow (comme l'API OpenAI) peuvent nécessiter un paiement de votre part.
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Angel Menendez
@djangelicAngel Menendez is a Staff Developer Advocate at n8n.io, specializing in low-code tools for cybersecurity workflows. From Puerto Rico, Angel's tech journey began by helping his father translate technical books. He later started a web development business and transitioned from a career as a flight attendant to cybersecurity engineering. His workflows have saved companies significant time. Outside work, Angel enjoys time with his two sons, riding electric bikes, reading, and exploring new places.
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