Générez des réponses clients empathiques avec Claude AI et un upgrade automatique

• •Token Bot Slack ou URL Webhook
• •Point de terminaison HTTP Webhook (généré automatiquement par n8n)
• •Informations d'identification Google Sheets API
• •Clé API Anthropic

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        "text": "=You are an Empathy Reply Assistant for English-language messages.\nAnalyze the incoming text:\n<Text>{{ $json.text || $json.message || $json.input || JSON.stringify($json) }}</Text>\n\nGoals:\n1) Detect `sentiment` (positive|neutral|negative|mixed)\n2) Choose a natural human `tone` that fits the sender (warm, calm, upbeat, apologetic, confident, concise)\n3) Draft a short `reply` (<= {{ $('Set Config1').item.json.MAX_LEN }} chars) that:\n   - acknowledges the emotion first in plain English\n   - provides a practical next step or clarification\n   - {{ $('Set Config1').item.json.ADD_FOLLOWUP_QUESTION ? 'ends with a gentle question' : 'may end without a question' }}\n   - uses **no links**, **no hashtags**\n   - matches formality: {{ $('Set Config1').item.json.FORMALITY }} (auto|casual|polite)\n\nReturn **JSON only** with keys: sentiment, tone, reply, confidence (0.0–1.0), needs_handover (boolean).",
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        "content": "## Empathy Reply Assistant\n**What it does**  \nGenerates empathetic reply drafts, sanitizes content, and auto-escalates risky cases.\n\n**Flow**  \n1) Input (Manual / Webhook)  \n2) AI (Claude) → { sentiment, tone, reply, confidence }  \n3) Sanitize (links / PII / length)  \n4) Risk rules (keywords, negativity, low confidence)  \n5) Route → **OK** / **Needs Review**\n\n**Who for**  \nSupport, Community, Sales, CX, Automation builders"
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        "content": "## Routes & Thresholds\n**Escalate (Needs Review)** when:  \n- negative sentiment  \n- matches `RISK_WORDS`  \n- confidence < 0.45  \n- mentions legal / harassment / self-harm  \n\n**Auto-OK** when:  \n- no risk matched  \n- confidence ≥ 0.45  \n\n**Outputs**  \n- OK → sendable draft  \n- REVIEW → human check required"
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        "content": "## Setup (3–5 min)\n1. Connect **Anthropic** → Anthropic Chat Model  \n2. Edit **Set Config1**:  \n   - `MAX_LEN`, `FORMALITY`, `ADD_FOLLOWUP_QUESTION`  \n   - `EMOJI_ALLOWED`, `BLOCK_LINKS`  \n   - `RISK_WORDS` (add your terms)  \n3. Choose trigger:  \n   - **Manual** → testing  \n   - **Webhook** → real-time replies  \n   - **Schedule** → every 5–10 min  \n\n💡 Tip: keep secrets in **Credentials**, not nodes."
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        "width": 384,
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        "content": "## Notes / Safety\n- 🔐 No hardcoded API keys → use **Credentials**  \n- 🧪 Treat outputs as **drafts** before sending  \n- 🧹 Remove test data before sharing publicly  \n- ⚙️ Tune thresholds & `RISK_WORDS` to your org policy  \n- 🗂️ Optionally log to Slack / Sheets for review  \n\nAuthor: **Yusuke (@yskautomation)**  \nLicense: **MIT**"
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