Jotform

Avanzado

Este es unautomatización que contiene 18 nodos.Utiliza principalmente nodos como Gmail, Switch, Telegram, GoogleSheets, JotFormTrigger. Triaje automatizado de comentarios de clientes con respuestas de Gemini, Jotform, Google Sheets y Gmail

Requisitos previos
  • Cuenta de Google y credenciales de API de Gmail
  • Bot Token de Telegram
  • Credenciales de API de Google Sheets
  • Clave de API de Google Gemini

Categoría

-
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
  "id": "REDACTED",
  "meta": {
    "instanceId": "REDACTED",
    "templateCredsSetupCompleted": true
  },
  "name": "Jotform",
  "tags": [],
  "nodes": [
    {
      "id": "db688133-4596-47b2-9d63-5e91bc73753f",
      "name": "Activador JotForm",
      "type": "n8n-nodes-base.jotFormTrigger",
      "position": [
        -224,
        -16
      ],
      "webhookId": "REDACTED",
      "parameters": {
        "form": "REDACTED"
      },
      "credentials": {
        "jotFormApi": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "9ebab0dd-5bac-443a-98ab-d30eff4b458a",
      "name": "Switch",
      "type": "n8n-nodes-base.switch",
      "position": [
        16,
        -32
      ],
      "parameters": {
        "rules": {
          "values": [
            {
              "outputKey": "comments",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "8868d5a6-f386-4f9d-bb65-b4373617bbf6",
                    "operator": {
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json['Feedback Type'].toLowerCase() }}",
                    "rightValue": "comments"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "questions",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "6a821715-e994-4e85-8da3-9ba3b8e98bb5",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json['Feedback Type'].toLowerCase() }}",
                    "rightValue": "questions"
                  }
                ]
              },
              "renameOutput": true
            },
            {
              "outputKey": "suggestions",
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "3eca34e9-2a95-424c-bfe7-2e2aa6092492",
                    "operator": {
                      "name": "filter.operator.equals",
                      "type": "string",
                      "operation": "equals"
                    },
                    "leftValue": "={{ $json['Feedback Type'].toLowerCase() }}",
                    "rightValue": "suggestions"
                  }
                ]
              },
              "renameOutput": true
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 3.3
    },
    {
      "id": "efa026b3-0b2e-4ee7-8074-493902a91265",
      "name": "Modelo de Chat Google Gemini",
      "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
      "position": [
        336,
        -176
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "googlePalmApi": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "75bd3135-b303-4fed-95e4-50c2f8950f1a",
      "name": "Modelo de Chat Google Gemini1",
      "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
      "position": [
        480,
        544
      ],
      "parameters": {
        "options": {
          "temperature": 0.4
        }
      },
      "credentials": {
        "googlePalmApi": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "631e6076-06f9-44c7-b2d3-2b9ed406cc5f",
      "name": "Análisis de Sentimiento",
      "type": "@n8n/n8n-nodes-langchain.sentimentAnalysis",
      "position": [
        368,
        -448
      ],
      "parameters": {
        "options": {},
        "inputText": "={{ $json['Describe Your Feedback:'] }}"
      },
      "typeVersion": 1.1
    },
    {
      "id": "6b25a8c3-85c3-422b-8128-416afe44b98a",
      "name": "Enviar al Grupo de Soporte",
      "type": "n8n-nodes-base.telegram",
      "position": [
        912,
        -272
      ],
      "webhookId": "REDACTED",
      "parameters": {
        "text": "=🚨Customer Angry🚨\n\nName: {{ $json.Name.first }} {{ $json.Name.last }}\nEmail: {{ $json['E-mail'] }}\n\nMessage: {{ $json['Describe Your Feedback:'] }}\n\nPlease reach out immediately — your SLA is only 6 hours.\n\n",
        "chatId": "REDACTED",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "a0399c2f-8d4a-4ac5-ac55-7c086fd74f7b",
      "name": "Responder al Cliente",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1056,
        -32
      ],
      "webhookId": "REDACTED",
      "parameters": {
        "sendTo": "={{ $('Switch').item.json['E-mail'] }}",
        "message": "=<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n  <meta charset=\"UTF-8\">\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n  <title>AquaPure Smart Bottle Response</title>\n  <style>\n    body {\n      font-family: Arial, Helvetica, sans-serif;\n      background-color: #f6f8fa;\n      color: #333;\n      margin: 0;\n      padding: 0;\n    }\n    .email-container {\n      max-width: 600px;\n      margin: 30px auto;\n      background: #ffffff;\n      padding: 24px;\n      border-radius: 8px;\n      box-shadow: 0 2px 8px rgba(0,0,0,0.05);\n    }\n    p {\n      line-height: 1.6;\n      margin: 0 0 12px;\n    }\n    .question, .answer {\n      background-color: #f1f5f9;\n      padding: 12px;\n      border-radius: 6px;\n      margin-bottom: 16px;\n    }\n    .footer {\n      margin-top: 24px;\n      font-size: 14px;\n      color: #666;\n    }\n  </style>\n</head>\n<body>\n  <div class=\"email-container\">\n    <p>\n      Dear {{ $('Switch').item.json.Name.first }} {{ $('Switch').item.json.Name.last }},\n    </p>\n\n    <p>Thank you for your interest in <strong>AquaPure Smart Bottle</strong>.</p>\n\n    <div class=\"question\">\n      <strong>Question:</strong><br>\n      {{ $('Switch').item.json['Describe Your Feedback:'] }}\n    </div>\n\n    <div class=\"answer\">\n      <strong>Answer:</strong><br>\n      {{ $json.output }}\n    </div>\n\n    <p class=\"footer\">\n      Best regards,<br>\n      <strong>Jotform</strong>\n    </p>\n  </div>\n</body>\n</html>",
        "options": {},
        "subject": "=AquaPure Smart Bottle - {{ $('Switch').item.json['Describe Your Feedback:'] }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "723d81fc-924b-46d2-b146-3544470daaa0",
      "name": "Leer Base de Datos",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        848,
        112
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "REDACTED",
          "cachedResultName": "qna"
        },
        "documentId": {
          "__rl": true,
          "mode": "url",
          "value": "REDACTED"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 4.7
    },
    {
      "id": "5607dc4f-d50f-4425-824e-2462bf09ce20",
      "name": "Agente de Preguntas y Respuestas",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        624,
        -32
      ],
      "parameters": {
        "text": "=user: {{ $json['Describe Your Feedback:'] }}",
        "options": {
          "systemMessage": "=# Role\n- you're a helpful assistant to answer user question\n- always respond in warm tone\n\n# Context\n- you must read the google sheets for getting the answer\n- paraphrase the result so user can easily understand\n\n# Important restrictions\n- keep polite and use a proper language"
        },
        "promptType": "define"
      },
      "typeVersion": 2.2
    },
    {
      "id": "5162281b-fe6d-454d-88a4-7667b3b8d5c8",
      "name": "Resumir Sugerencias",
      "type": "@n8n/n8n-nodes-langchain.chainSummarization",
      "position": [
        288,
        272
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 2.1
    },
    {
      "id": "97913d99-2fe8-4afa-97b6-39627337f11a",
      "name": "Enviar mensaje de texto",
      "type": "n8n-nodes-base.telegram",
      "position": [
        656,
        320
      ],
      "webhookId": "REDACTED",
      "parameters": {
        "text": "=Suggestions from {{ $('Switch').item.json.Name.first }} {{ $('Switch').item.json.Name.last }}\nEmail: {{ $('Switch').item.json['E-mail'] }}\n\nSummary: {{ $json.output.text }}\n\nFull: {{ $('Switch').item.json['Describe Your Feedback:'] }}",
        "chatId": "REDACTED",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "43158b87-1336-417d-bbd0-6245f6adaa8e",
      "name": "Agregar al backlog de Sugerencias",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        880,
        320
      ],
      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ $('Switch').item.json.Name.first }} {{ $('Switch').item.json.Name.last }}",
            "Email": "={{ $('Switch').item.json['E-mail'] }}",
            "Summary": "={{ $('Summarize Suggestions').item.json.output.text }}",
            "Suggestions": "={{ $('Switch').item.json['Describe Your Feedback:'] }}",
            "Created Date": "={{ DateTime.now().format('yyyy-MM-dd') }}"
          },
          "schema": [
            {
              "id": "Created Date",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Created Date",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Summary",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Summary",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Suggestions",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Suggestions",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 2139811359,
          "cachedResultUrl": "REDACTED",
          "cachedResultName": "suggestions"
        },
        "documentId": {
          "__rl": true,
          "mode": "url",
          "value": "REDACTED"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 4.7
    },
    {
      "id": "4a67e4c3-13c7-497c-9ed4-bdf81123e0d2",
      "name": "Guardar en Hoja de Comentarios",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1072,
        -448
      ],
      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ $json.Name.first }} {{ $json.Name.last }}",
            "Email": "={{ $json['E-mail'] }}",
            "Comments": "={{ $json['Describe Your Feedback:'] }}",
            "Sentiment": "={{ $json.sentimentAnalysis.category }}",
            "Created Date": "={{ DateTime.now().format('yyyy-MM-dd') }}"
          },
          "schema": [
            {
              "id": "Created Date",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Created Date",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Email",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Sentiment",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Sentiment",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Comments",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Comments",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {
          "useAppend": false
        },
        "operation": "append",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 903321638,
          "cachedResultUrl": "REDACTED",
          "cachedResultName": "comments"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "REDACTED",
          "cachedResultUrl": "REDACTED",
          "cachedResultName": "database"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "REDACTED",
          "name": "REDACTED"
        }
      },
      "typeVersion": 4.7
    },
    {
      "id": "ab563cfb-ecef-4221-8496-dc5a2b8698ef",
      "name": "Nota Adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -576,
        -560
      ],
      "parameters": {
        "width": 624,
        "height": 368,
        "content": "## Jotform feedback triage & auto-reply system\n\nThis workflow turns Jotform submissions into an automated triage pipeline:\n\nClassifies feedback (comment / question / suggestion) and runs sentiment.\n\n🚨 Urgent/angry messages → instant Telegram alert to support.\n\n❓ Questions → an LLM Q&A agent pulls answers from a Google Sheets knowledge base, then Gmail sends a friendly HTML reply.\n\n💡 Suggestions → auto-summary, Telegram heads-up, and logging into a Suggestions sheet.\n\n🗒️ Comments → appended to a Comments sheet for reporting.\nSetup tips: Rename nodes, keep credentials in node creds (not hard-coded), and store user-config variables in one Set node. Remove any personal IDs before sharing."
      },
      "typeVersion": 1
    },
    {
      "id": "5b8aa98c-defd-400b-925d-9e4fef08d4fc",
      "name": "Nota Adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -560,
        160
      ],
      "parameters": {
        "color": 7,
        "width": 368,
        "height": 208,
        "content": "## New submission from Jotform\n\nStarts when a new Jotform entry arrives (Name, E-mail, “Describe Your Feedback”). Map these form fields in your trigger node so they’re available to all branches."
      },
      "typeVersion": 1
    },
    {
      "id": "cfcb0f6c-8465-4669-8d87-d8aafd110312",
      "name": "Nota Adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1312,
        -96
      ],
      "parameters": {
        "color": 7,
        "width": 544,
        "height": 320,
        "content": "## Answer with Q&A agent + email reply\n\nRead Database (Google Sheets Tool) loads your Q&A table (FAQ) for grounding. Point documentId + sheetName to your knowledge base. \n\nQnA Agent (LangChain) generates a paraphrased, user-friendly answer using the sheet as context. \n\nReply Customer (Gmail) sends a styled HTML email with the answer and the original question snippet. Replace the branding/text as needed. "
      },
      "typeVersion": 1
    },
    {
      "id": "7a738f93-72bd-4293-a412-63d55c8f1fa3",
      "name": "Nota Adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1024,
        496
      ],
      "parameters": {
        "color": 7,
        "width": 544,
        "height": 320,
        "content": "## Summarize + alert + log\n\nSummarize Suggestions condenses the idea into an executive summary. \n\nTelegram heads-up posts the summary + full text to your product/channel chat. \n\nAppend to Suggestions (Google Sheets) writes Summary, Suggestion, Email, Name, Created Date. Update the sheet URL/ID and column mapping if your schema differs. \n"
      },
      "typeVersion": 1
    },
    {
      "id": "64d78b26-1e32-481f-ab8b-7639f296f2a6",
      "name": "Nota Adhesiva4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        544,
        -704
      ],
      "parameters": {
        "color": 7,
        "width": 512,
        "height": 144,
        "content": "## Log for reporting\n\nAppends general comments to your Comments sheet with Name, Email, Sentiment, and the raw message. Use this for dashboards or periodic reviews."
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
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        [
          {
            "node": "5607dc4f-d50f-4425-824e-2462bf09ce20",
            "type": "ai_languageModel",
            "index": 0
          },
          {
            "node": "5162281b-fe6d-454d-88a4-7667b3b8d5c8",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    }
  }
}
Preguntas frecuentes

¿Cómo usar este flujo de trabajo?

Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.

¿En qué escenarios es adecuado este flujo de trabajo?

Avanzado

¿Es de pago?

Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.

Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos18
Categoría-
Tipos de nodos11
Descripción de la dificultad

Adecuado para usuarios avanzados, flujos de trabajo complejos con 16+ nodos

Autor
Rully Saputra

Rully Saputra

@rullysaputra15

Specializing in software engineering with over 5 years of hands-on experience. In addition to my expertise in web development, I also have experience in creating Hybrid mobile apps.

Enlaces externos
Ver en n8n.io

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Categorías

Categorías: 34