Automatización de soporte con IA basada en Outlook, OpenAI y JIRA

• •Cuenta de Google y credenciales de API de Gmail
• •Punto final de HTTP Webhook (n8n generará automáticamente)
• •Clave de API de OpenAI

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              "message": "Classify this support request. Return JSON with:\n{\n  \"category\": \"technical|billing|account|feature\",\n  \"urgency\": \"critical|high|medium|low\",\n  \"expertise\": \"frontend|backend|support|business\",\n  \"canAutoResolve\": true|false,\n  \"isVIP\": true|false\n}\n\nVIP indicators: enterprise email domains, mentions of \"enterprise\", \"premium\", urgent language.\nAuto-resolve: simple how-to questions, password resets, basic billing questions."
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        "content": "## SMART SUPPORT AGENT\n\nThis workflow handles support requests from:\n- Outlook emails (shared inbox)\n- Web forms (webhook endpoint)\n\n### KEY FEATURES:\n✅ AI-powered classification\n✅ Auto-resolution for simple issues\n✅ Smart agent routing\n✅ SLA tracking\n"
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        "content": "### CUSTOMIZE FOR YOUR TEAM\n\nSTEP 1: Update \"Assign Agent\" node\n→ Edit function code\n→ Replace email addresses with your team\n\nSTEP 2: Modify JIRA settings\n→ \"Create JIRA Ticket\" node\n→ Change project key from \"SUP\"\n→ Update issue types if needed\n\nSTEP 3: Adjust SLA times\n→ In \"Assign Agent\" function\n→ Modify slaHours object values\n\nSTEP 4: Test webhook endpoint\n→ https://your-n8n.com/webhook/support"
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        "content": "### AI CLASSIFICATION TIPS\n\nThe AI determines:\n- Category (technical/billing/account/feature)\n- Urgency (critical/high/medium/low) \n- Who should handle it\n- If it can be auto-resolved\n\nTO IMPROVE ACCURACY:\n→ Add examples to the prompt\n→ Include your product-specific terms\n→ Train with your actual tickets\n\nVIP DETECTION:\nCurrently looks for enterprise domains\n→ Customize in the prompt!"
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        "content": "### AUTO-RESOLUTION WORKS FOR:\n\n✅ Password reset requests\n✅ \"Where is my invoice?\" \n✅ Basic how-to questions\n✅ Documentation requests\n✅ Simple account questions\n\n### NEVER AUTO-RESOLVES:\n- Billing disputes\n- Security issues  \n- Bug reports\n- VIP customer requests\n- Complex technical problems\n\nCUSTOMIZE: Edit the AI prompt to match your support patterns!"
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        "content": "### WEBHOOK INTEGRATION\n\nENDPOINT: /webhook/support\nMETHOD: POST\n\nREQUIRED FIELDS:\n{\n  \"email\": \"customer@company.com\",\n  \"name\": \"Customer Name\", \n  \"message\": \"Support request text\"\n}\n\nOPTIONAL FIELDS:\n{\n  \"subject\": \"Custom subject\",\n  \"priority\": \"high\",\n  \"source\": \"website\"\n}\n\nINTEGRATE WITH:\n- Contact forms\n- Chat widgets\n- Mobile apps\n- Other systems\n\nReturns: {\"status\":\"success\", \"ticketId\":\"...\"}"
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