Usar GPT-4o y gotoHuman para supervisar la clasificación de correos y enviar respuestas
Avanzado
Este es unTicket Management, Multimodal AIflujo de automatización del dominio deautomatización que contiene 24 nodos.Utiliza principalmente nodos como Set, Gmail, Switch, GmailTrigger, Agent. Supervisar la clasificación de correos y enviar respuestas usando GPT-4o y gotoHuman
Requisitos previos
- •Cuenta de Google y credenciales de API de Gmail
- •Clave de API de OpenAI
Nodos utilizados (24)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"meta": {
"instanceId": "5ec543f78db8e552b46818580d4137dda2f58675a1a45426c44ae175fc35ac62"
},
"nodes": [
{
"id": "2b131412-e9f1-4a8b-a268-0c9b21443aa7",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-752,
256
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "db840ba6-5bf2-4355-af2c-35d6a9b2059a",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
368,
96
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini",
"cachedResultName": "gpt-4o-mini"
},
"options": {}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "54e8ca88-61d2-4ecf-97be-5bde43f92adf",
"name": "Nuevo correo",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
-880,
16
],
"parameters": {
"simple": false,
"filters": {},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {},
"typeVersion": 1.2
},
{
"id": "138f84f1-1e44-4a2f-b2cf-574f196fabb1",
"name": "Clasificador de IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-672,
16
],
"parameters": {
"text": "=From: {{ $json.from.text }}\nTo: {{ $json.to.text }}\nSubject: {{ $json.subject }}\nBody:\n{{ $json.text }}",
"options": {
"systemMessage": "You are a helpful email assistant analyzing the email passed by the user.\nPlease determine whether we need to reply and if you would flag it as important. Also classify the email into one of the following categories:\n- Customer Support\n- Partnership Inquiry\n- Sales opportunity\n- Transactional notification\n- Promotion\n- Spam\n- Personal"
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "f96111be-c199-4e19-84d7-15062c5bbcae",
"name": "Generador de correos por IA",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
416,
-80
],
"parameters": {
"text": "=From: {{ $('New Email').item.json.from.text }}\nTo: {{ $('New Email').item.json.to.text }}\nSubject: {{ $('New Email').item.json.subject }}\nBody:\n{{ $('New Email').item.json.text }}",
"options": {
"systemMessage": "={{ $json.prompt }}"
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 2.2
},
{
"id": "4aa78fde-0378-43ac-8de4-5eb16d4654db",
"name": "Sin respuesta",
"type": "n8n-nodes-base.noOp",
"position": [
1632,
-176
],
"parameters": {},
"typeVersion": 1
},
{
"id": "fabc6e2c-338c-4fd5-892e-a9d41eb2fbf7",
"name": "Establecer prompt",
"type": "n8n-nodes-base.set",
"position": [
208,
-80
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d1b93765-fd43-4c01-aff9-f96170b77cd9",
"name": "prompt",
"type": "string",
"value": "You are a helpful email assistant. Please draft a reply to the email passed by the user. Match the writing style of the received email. If you cannot answer questions or draft a complete reply, incl. placeholders. A user will review your draft after this and can fill in more info. Incl. the body of the email only, we are responding within the thread."
}
]
},
"includeOtherFields": true
},
"typeVersion": 3.4
},
{
"id": "052cbe31-443a-4b3a-8429-fb775703eee0",
"name": "Establecer prompt (editado)",
"type": "n8n-nodes-base.set",
"position": [
1632,
512
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "f10b4f0b-3756-48e9-a7f6-51299ad48427",
"name": "prompt",
"type": "string",
"value": "={{ $json.messages[0].content || $('Set Prompt').item.json.prompt }}"
},
{
"id": "9a7c60fe-a782-4660-97fe-a7fc851cbb45",
"name": "reviewToUpdate",
"type": "string",
"value": "={{ $json.reviewId }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "333ddcdf-c633-4824-9096-d1d47a564eb9",
"name": "Salida estructurada",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
576,
96
],
"parameters": {
"jsonSchemaExample": "{\n\t\"textEmailDraft\": \"Hello Jack...\"\n}"
},
"typeVersion": 1.3
},
{
"id": "6b82f29b-240a-42ba-a326-cfe92660e621",
"name": "Salida estructurada1",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
-480,
256
],
"parameters": {
"jsonSchemaExample": "{\n\t\"classifiedAs\": \"support\",\n \"needsReply\": true,\n \"important\": false\n}"
},
"typeVersion": 1.3
},
{
"id": "3d2ca961-b126-4b45-a87c-675128886bbb",
"name": "¿Requiere atención humana?",
"type": "n8n-nodes-base.switch",
"position": [
-320,
0
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Needs reply",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b5af0410-a10b-4b7c-a4e9-33f351a9c988",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.output.needsReply }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Needs no reply but important",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "ace11ff1-0722-475a-ba61-706bc21f9e8f",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !$json.output.needsReply && $json.output.important }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Don't bother",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d36d5ec4-90a8-4a70-bedd-4a3534dc0308",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !$json.output.needsReply && !$json.output.important }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "b8d8ef38-2c99-418b-94bd-9fcd825a3a3a",
"name": "No importante",
"type": "n8n-nodes-base.noOp",
"position": [
-80,
192
],
"parameters": {},
"typeVersion": 1
},
{
"id": "8afb91b3-70ca-4d20-8dc0-d8e82d47b16b",
"name": "gotoHuman: Revisión humana",
"type": "@gotohuman/n8n-nodes-gotohuman.gotoHuman",
"position": [
1056,
0
],
"webhookId": "f445153e-594c-4e61-9f32-b6b4e87c1411",
"parameters": {
"fields": {
"value": {
"email": "={{ $('New Email').item.json.textAsHtml }}",
"sender": "={{ $('New Email').item.json.from.text }}",
"emailDraft": "={{ $json.output?.textEmailDraft ? {ai: {prompt: $('Set Prompt').item.json.prompt}, content: $json.output?.textEmailDraft} : \"No reply needed - FYI only\" }}",
"classification": "={{ $('AI Classifier').item.json.output.classifiedAs }}"
},
"schema": [
{
"id": "sender",
"type": "string",
"display": true,
"required": false,
"displayName": "sender (textShort)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email",
"type": "string",
"display": true,
"required": false,
"displayName": "email (emailHtml)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "classification",
"type": "string",
"display": true,
"required": false,
"displayName": "classification (textShort)",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "emailDraft",
"type": "string",
"display": true,
"required": false,
"displayName": "emailDraft (text)",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"additionalFields": {
"updateForReviewId": "={{ $('Set (edited) prompt').isExecuted ? $('Set (edited) prompt').item.json.reviewToUpdate : null }}"
},
"reviewTemplateID": {
"__rl": true,
"mode": "list"
}
},
"credentials": {},
"typeVersion": 1
},
{
"id": "d7496fcc-e8d5-45fd-94af-0190be114308",
"name": "Respuesta humana",
"type": "n8n-nodes-base.switch",
"position": [
1360,
-16
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Rejected",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c25eb32d-e664-420c-8574-946f9e1c10cf",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response }}",
"rightValue": "rejected"
}
]
},
"renameOutput": true
},
{
"outputKey": "Approved",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a55f8641-84eb-4043-a573-9958b9606571",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.response }}",
"rightValue": "approved"
}
]
},
"renameOutput": true
},
{
"outputKey": "Retry",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "feaea8d7-d127-4a03-a87d-2269551ab775",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.type }}",
"rightValue": "chat"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "c1b741a5-4bb5-4570-acae-c4d6d0aef7f4",
"name": "Responder al hilo",
"type": "n8n-nodes-base.gmail",
"position": [
2016,
0
],
"webhookId": "f5644cf1-21dd-446e-91b1-06a6958cdc27",
"parameters": {
"message": "={{ $json.responseValues.emailDraft.value }}",
"options": {
"appendAttribution": false
},
"emailType": "text",
"messageId": "={{ $('New Email').item.json.id }}",
"operation": "reply"
},
"credentials": {},
"typeVersion": 2.1
},
{
"id": "2d0ee5a2-b7f6-4e83-9640-4005526c451b",
"name": "Nota adhesiva",
"type": "n8n-nodes-base.stickyNote",
"position": [
992,
-80
],
"parameters": {
"color": 7,
"height": 272,
"content": ""
},
"typeVersion": 1
},
{
"id": "b24bd496-feed-4825-8de2-0c04252ffa9e",
"name": "Nota adhesiva1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-224
],
"parameters": {
"color": 7,
"width": 848,
"height": 640,
"content": "## Classify Email\nWe ask AI to classify the received email into one of the categories defined in the prompt. It also determines whether a reply is needed and it is deemed important."
},
"typeVersion": 1
},
{
"id": "cb439e6b-dbe7-4e8a-9830-ea95293319c1",
"name": "Nota adhesiva2",
"type": "n8n-nodes-base.stickyNote",
"position": [
80,
-208
],
"parameters": {
"color": 7,
"width": 720,
"height": 624,
"content": "## Draft Email Response\nIf it was determined that a reply is required, we ask AI to draft a response. It might incl. placeholders for a human to replace during review."
},
"typeVersion": 1
},
{
"id": "83096ad5-1749-4863-85c7-05148bc8c583",
"name": "Nota adhesiva3",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
-208
],
"parameters": {
"color": 7,
"width": 656,
"height": 624,
"content": "## Human Review\nAsk a human to review the received email and approve any AI-drafted response via gotoHuman.\nDrafts can be manually edited or retried in gotoHuman (Retries loop back to the AI email writer node)."
},
"typeVersion": 1
},
{
"id": "aeeda5cc-c5ff-4bfe-ac35-7730efca93bb",
"name": "Nota adhesiva4",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
448
],
"parameters": {
"color": 7,
"width": 896,
"height": 336,
"content": "## Human asked for Retry\nIn gotoHuman the reviewer clicked retry or edited the prompt to iterate on the LLM output."
},
"typeVersion": 1
},
{
"id": "c20abf9e-385a-4263-9205-8739a95093be",
"name": "Nota adhesiva5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1808,
-224
],
"parameters": {
"color": 7,
"width": 560,
"height": 432,
"content": "## Send approved Reply\nSend the approved response as a reply to the email thread"
},
"typeVersion": 1
},
{
"id": "e5994c92-1179-421d-957a-ecc413e41e8d",
"name": "Nota adhesiva6",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
-1056
],
"parameters": {
"width": 784,
"height": 816,
"content": "gotoHuman - Reviewing\n"
},
"typeVersion": 1
},
{
"id": "890831e1-89c0-4978-9b1f-6bdd00fceea4",
"name": "Nota adhesiva7",
"type": "n8n-nodes-base.stickyNote",
"position": [
800,
800
],
"parameters": {
"width": 1072,
"height": 352,
"content": "gotoHuman - Retrying with AI\n"
},
"typeVersion": 1
},
{
"id": "3ecfaedc-0b01-47f4-b6d1-bbde0426cc23",
"name": "Nota adhesiva8",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-976
],
"parameters": {
"width": 688,
"height": 720,
"content": "## AI Email Assistant 🤖📧\n### Classifies, Drafts and Sends Human-Approved Reply\n\nThis shows an AI-based email assistant that reads each new incoming email, drafts a reply and sends it after human approval in gotoHuman.\n\n### ⚠️ How to set up\n[ ] In n8n, install the gotoHuman node **before** importing this template or some settings will be missing (Just add the node to a blank canvas before importing)\n\n[ ] Create gotoHuman account, copy API key\n\n[ ] In gotoHuman, import a review template from ID: `v81wzxwYoFYvWpmuIBgX`\n\n[ ] In the gotoHuman node, set up the credentials using your API key and select the review template \"Email Smart Reply\" from the list (This is the one you just imported)\n[ ] Connect Gmail and OpenAI account\n\n### Requirements\n- gotoHuman account for human supervision\n- OpenAI account for classification and email draft\n- Gmail for emails"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
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"main": [
[
{
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},
"fabc6e2c-338c-4fd5-892e-a9d41eb2fbf7": {
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"f96111be-c199-4e19-84d7-15062c5bbcae": {
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"type": "main",
"index": 0
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]
},
"2b131412-e9f1-4a8b-a268-0c9b21443aa7": {
"ai_languageModel": [
[
{
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"type": "ai_languageModel",
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]
]
},
"333ddcdf-c633-4824-9096-d1d47a564eb9": {
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"type": "ai_outputParser",
"index": 0
}
]
]
},
"db840ba6-5bf2-4355-af2c-35d6a9b2059a": {
"ai_languageModel": [
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"type": "ai_languageModel",
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"6b82f29b-240a-42ba-a326-cfe92660e621": {
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"main": [
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],
[
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}
}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Gestión de tickets, IA Multimodal
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Análisis de leads y generación de correos electrónicos personalizados con OpenAI, Firecrawl y gotoHuman
Análisis de prospectos y generación de correos personalizados con OpenAI, Firecrawl y gotoHuman
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Code
Gmail
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Code
Gmail
22 NodosgotoHuman
Varios
Soporte al cliente de WhatsApp con IA (GPT-4, enrutamiento inteligente y base de conocimiento)
Soporte al cliente de WhatsApp basado en AI (GPT-4, enrutamiento inteligente y base de conocimiento)
Set
Gmail
Merge
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Set
Gmail
Merge
45 NodosPaul
Chatbot de IA
Adaptador automático de respuestas de correo (GPT-4, RAG y bucle de retroalimentación humana)
Adaptador de respuestas automáticas de correo electrónico (GPT-4, RAG y bucle de retroalimentación humana)
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Set
Gmail
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Set
Gmail
38 NodosLeeWei
Creación de contenido
Información del flujo de trabajo
Nivel de dificultad
Avanzado
Número de nodos24
Categoría2
Tipos de nodos10
Descripción de la dificultad
Autor
gotoHuman
@gotohumanApprove critical actions in gotoHuman’s customizable review interface and edit AI outputs manually or by looping back to your workflow. Ensure AI-generated content is on-brand, messages to customers are accurate, and high-stakes decisions are made by humans.
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