Flujo de Trabajo de HelpDesk

• •Bot Token de Slack o URL de Webhook
• •Punto final de HTTP Webhook (n8n generará automáticamente)
• •Cuenta de Google y credenciales de API de Gmail
• •Credenciales de API de Google Sheets
• •Clave de API de OpenAI

{
  "id": "UVicuO5jaXNi4v7p",
  "meta": {
    "instanceId": "0c0152906db501342bff43248e195ce72d840c2129116cc346a96ce2be086bbd",
    "templateCredsSetupCompleted": true
  },
  "name": "HelpDesk Workflow",
  "tags": [],
  "nodes": [
    {
      "id": "1b51fec7-a603-4e45-bff6-5921f1c62c9b",
      "name": "Enviar mensaje inicial",
      "type": "n8n-nodes-base.slack",
      "position": [
        2640,
        540
      ],
      "webhookId": "5fcad12d-52dc-428e-b4cb-b1da006110a2",
      "parameters": {
        "text": "=:alert: I'm on it {{ $json.real_name }}! checking my data...one second please.....",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Webhook3').item.json.body.event.channel }}"
        },
        "otherOptions": {
          "includeLinkToWorkflow": false
        }
      },
      "credentials": {
        "slackApi": {
          "id": "",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "65d12dcc-c8c5-4726-8c37-7ed4a6f57989",
      "name": "Enviar mensaje",
      "type": "n8n-nodes-base.slack",
      "position": [
        3600,
        520
      ],
      "webhookId": "e5d44cc2-1567-4308-b318-da5bd75507ba",
      "parameters": {
        "text": "={{ $('AI Agent2').item.json.output }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Webhook3').item.json.body.event.channel }}"
        },
        "otherOptions": {
          "mrkdwn": false,
          "botProfile": {
            "imageValues": {
              "icon_emoji": ":robot_face:",
              "profilePhotoType": "emoji"
            }
          },
          "includeLinkToWorkflow": false
        }
      },
      "credentials": {
        "slackApi": {
          "id": "",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "99129c7e-d07f-4bd6-a087-5e585cc1ccea",
      "name": "Nota adhesiva3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2800,
        260
      ],
      "parameters": {
        "color": 6,
        "width": 488,
        "height": 404,
        "content": "![OpenAI](https://i.imgur.com/o89G0If.png)\n## AI Agent \nThis workflow currently uses OpenAI to power it's responses, but you can open the AI Agent node below and set your own AI LLM using the n8n options offered. "
      },
      "typeVersion": 1
    },
    {
      "id": "739c1571-8c76-4040-af67-1e7bf1161938",
      "name": "Nota adhesiva4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2380,
        260
      ],
      "parameters": {
        "color": 2,
        "width": 417,
        "height": 437,
        "content": "![Slack](https://i.imgur.com/iKyMV0N.png)\n## Response Received / User full name\nOnce N8n sees that the messaged received is from a user, it will respond right away to acknowledge a message was received. You can edit the message by opening the node below. "
      },
      "typeVersion": 1
    },
    {
      "id": "d708dbde-891a-49ae-b18a-d1b5ec422aff",
      "name": "Nota adhesiva6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2700,
        740
      ],
      "parameters": {
        "color": 6,
        "width": 365,
        "height": 559,
        "content": "![n8n](https://imgur.com/8BthQWt.png)\n\n## Remembers the last 5 messages that a user sent\nBecause we are passing the full BODY of the webhook including the channel ID of the user to the memory module, n8n is storing the last 5 slack messages sent to it per slack channel. This means that it will remember all your users conversations separately from one another and not get confused by different requests from different users. You can increase the memory storage by using a different storage medium and increase the number of prompts and responses it should remember. "
      },
      "typeVersion": 1
    },
    {
      "id": "b78f98ca-cd14-4a92-88e4-296e5f5dee47",
      "name": "Nota adhesiva7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2140,
        880
      ],
      "parameters": {
        "color": 5,
        "width": 545,
        "height": 279,
        "content": "![OpenAI](https://i.imgur.com/o89G0If.png)\n\n## Change the AI Agents LLM\nTo change the model used, simply delete the ChatGPT model and replace with a different supported model by hitting the plus sign under model in the AI Agent."
      },
      "typeVersion": 1
    },
    {
      "id": "0109acf3-ef56-4f03-8d63-6f57b1712b58",
      "name": "OpenAI Chat Model3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        2540,
        920
      ],
      "parameters": {
        "model": "gpt-4o",
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "c1a090b9-48c1-4f1d-8792-419f5b1a08ae",
      "name": "Nota adhesiva9",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1280,
        260
      ],
      "parameters": {
        "color": 2,
        "width": 455,
        "height": 497,
        "content": "![Imgur](https://i.imgur.com/iKyMV0N.png)\n## Webhook Trigger\nThe first node receives all messages from Slack API via Subscription Events API. You can find more information about setting up the subscription events API by [clicking here](https://api.slack.com/apis/connections/events-api). The second node responds to the periodic security challenges that Slack sends to ensure the N8n webhook is still active. "
      },
      "typeVersion": 1
    },
    {
      "id": "03c655bd-2598-41c2-992d-c8fc96089327",
      "name": "Webhook3",
      "type": "n8n-nodes-base.webhook",
      "position": [
        1400,
        580
      ],
      "webhookId": "",
      "parameters": {
        "path": "",
        "options": {
          "noResponseBody": true
        },
        "httpMethod": "POST"
      },
      "typeVersion": 2
    },
    {
      "id": "a45eaaff-cdd0-4b16-b28d-27ad9f3fb887",
      "name": "departmentsEmails2",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        3680,
        1000
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mmF1uXpQS0O28KcVAzcvrIaoMbJGS3norTWXbrstDg8/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1mmF1uXpQS0O28KcVAzcvrIaoMbJGS3norTWXbrstDg8",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mmF1uXpQS0O28KcVAzcvrIaoMbJGS3norTWXbrstDg8/edit?usp=drivesdk",
          "cachedResultName": "departmentsEmails"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
      "name": "Agente de IA2",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        2920,
        520
      ],
      "parameters": {
        "text": "={{ $('Webhook3').item.json.body.event.blocks[0].elements[0].elements[0].text }}",
        "options": {
          "systemMessage": "=Role:\nYou are a helpful assistant that must strictly follow the instructions below.\n\nInstructions:\n\n- Before doing anything, check if the question is related to one of the topics mentioned in the `HeadersList` tool or similar to the header topic.\n  1- if not, then reply directly that you cant help with that.\n  2- if yes use the `Handbook` tool check twice if answer exists then go further with the below instructions.\n- Use `user_question` as the user's original inquiry when composing an email.\n\n- Use only the `Handbook` tool info.\n- This is your only source of truth.\n- Do not use general knowledge, memory, or assumptions.\n\nAnswering Rules:\n\n1. Read the `Handbook` content carefully before answering.\n2. If the answer exists, respond using only that information.\n3. If not found, reply as follows:\n   - if HR or policy related (e.g. benefits, leave, remote work):\n     > Unfortunately I can't help you with that. Would you like me to send an email to the HR department to update our policy?\n\n   - if technical related (e.g. tools, devices..etc):\n     > Unfortunately I can't help you with that. It seems like an IT or Technical question. Would you like me to notify the IT department about your issue?\n\n   - if Other topics:\n     > Unfortunately I can't help you with that. It's not a HR related question.\n\n4. Never send an email unless the user confirm that.\n\nEmail Logic:\n\n- If user says no, ask if you can help with something else.\n- If user says yes:\n  1. Add to the email subject:\n     - “Question regarding Company Policy/ IT”\n  2. Use the `departmentsemails2` tool to get the contact's full name and email.\n  3. Write a professional HTML email including:\n     - The  questioner's name: {{ $('Slack4').item.json.real_name }} and Their original question.\n     - A note asking to update documentation ,or if updated get the email address of the IT department from `departmentsemails2` and tell him to send the updates to that email address."
        },
        "promptType": "define"
      },
      "typeVersion": 2
    },
    {
      "id": "68a4720c-8ea6-4189-a1b6-4d3d76ce7743",
      "name": "Slack4",
      "type": "n8n-nodes-base.slack",
      "position": [
        2480,
        540
      ],
      "webhookId": "2f23a022-42c2-4b66-9142-91ca0b152fb3",
      "parameters": {
        "user": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Webhook3').item.json.body.event.user }}"
        },
        "resource": "user",
        "operation": "getProfile"
      },
      "credentials": {
        "slackApi": {
          "id": "",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.3
    },
    {
      "id": "2583abdd-542c-433f-9ad7-5034f50d5128",
      "name": "Nota adhesiva",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3080,
        740
      ],
      "parameters": {
        "color": 5,
        "width": 300,
        "height": 420,
        "content": "![n8n](https://imgur.com/uesFHDY.png)\n\n## The Handbook \nContains all Data that the Assistant bot needs,\nit's basically the Handbook with all HR related info (e.g. benefits, leave, remote work)"
      },
      "typeVersion": 1
    },
    {
      "id": "da772f0b-3d1f-4626-8ec1-4d5b15017f4f",
      "name": "Nota adhesiva5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3400,
        740
      ],
      "parameters": {
        "color": 4,
        "width": 500,
        "height": 400,
        "content": "![n8n](https://imgur.com/scIPLCO.png)\n## Department specific contact info\nAll contact info for each department can be found in this google sheet\nonly HR and IT for now"
      },
      "typeVersion": 1
    },
    {
      "id": "0eb87a3f-ff47-4207-8f6b-6de8122f6aaa",
      "name": "Manual",
      "type": "n8n-nodes-base.googleDocsTool",
      "position": [
        3220,
        1020
      ],
      "parameters": {
        "operation": "get",
        "documentURL": ""
      },
      "credentials": {
        "googleDocsOAuth2Api": {
          "id": "",
          "name": ""
        }
      },
      "typeVersion": 2
    },
    {
      "id": "8f53b025-8563-42e6-b1f8-a879a82843f5",
      "name": "Sin operación, no hacer nada",
      "type": "n8n-nodes-base.noOp",
      "position": [
        2440,
        740
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "e263978a-a326-4f06-ac55-8bb0b282de11",
      "name": "Simple Memory2",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        2840,
        1180
      ],
      "parameters": {
        "sessionKey": "={{ $('Webhook3').item.json.body.event.channel }}",
        "sessionIdType": "customKey"
      },
      "typeVersion": 1.3
    },
    {
      "id": "7f1b762f-5a37-400c-ba1b-b29627202173",
      "name": "Enviar correo electrónico",
      "type": "n8n-nodes-base.gmailTool",
      "position": [
        4060,
        1020
      ],
      "webhookId": "f4435dbb-cd87-430c-ae2b-982d9ee888f4",
      "parameters": {
        "sendTo": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('To', ``, 'string') }}",
        "message": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Message', ``, 'string') }}",
        "options": {
          "appendAttribution": false
        },
        "subject": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Subject', ``, 'string') }}"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "",
          "name": ""
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "e0f87e17-ef31-4a54-80f0-34248f791cb9",
      "name": "Eliminar mensaje inicial",
      "type": "n8n-nodes-base.slack",
      "position": [
        3380,
        520
      ],
      "webhookId": "e9c00bf9-f666-4bf8-802f-9adca0b51928",
      "parameters": {
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Send Initial Message').item.json.channel }}"
        },
        "operation": "delete",
        "timestamp": "={{ $('Send Initial Message').item.json[\"message_timestamp\"] }}"
      },
      "credentials": {
        "slackApi": {
          "id": "",
          "name": "Slack account"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "50b7ad06-c426-42f0-99f1-8b67e7ee5771",
      "name": "Nota adhesiva8",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1740,
        260
      ],
      "parameters": {
        "color": 5,
        "width": 640,
        "height": 500,
        "content": "\n![n8n](https://imgur.com/ixUBy07.png)\n## Check for Bot Responses\nIf the message received is from a Bot instead of a real user, it will ignore the message.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "fbd12874-c160-4049-9a0d-b931a4d10307",
      "name": "¿Bot?",
      "type": "n8n-nodes-base.if",
      "position": [
        1800,
        580
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "dfde27bf-8d61-4ea6-9e7e-6280508c4156",
              "operator": {
                "type": "object",
                "operation": "notExists",
                "singleValue": true
              },
              "leftValue": "={{ $json.body.event.bot_profile }}",
              "rightValue": ""
            },
            {
              "id": "809f8f96-1012-43f7-82a0-a037bce19809",
              "operator": {
                "type": "object",
                "operation": "notExists",
                "singleValue": true
              },
              "leftValue": "={{ $json.body.event.previous_message.bot_profile }}",
              "rightValue": ""
            },
            {
              "id": "4f238cc2-aea3-40fa-8b35-264cabb65c65",
              "operator": {
                "type": "string",
                "operation": "notExists",
                "singleValue": true
              },
              "leftValue": "={{ $json.body.event.bot_id }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "6484a188-e5d4-4584-94a4-f2bf2a2e4028",
      "name": "Nota adhesiva2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3320,
        260
      ],
      "parameters": {
        "color": 2,
        "width": 511,
        "height": 431,
        "content": "![Slack](https://i.imgur.com/iKyMV0N.png)\n## Delete Receipt and Send Response \nOnce the AI response is generated in response to the slack message, n8n delete's it's original *Message Received* message to avoid cluttering up the user's DMs, and then sends the final Slack message back to the user. "
      },
      "typeVersion": 1
    },
    {
      "id": "8cc71213-9b70-42e5-91c1-1300a3423fb0",
      "name": "Nota adhesiva1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3940,
        760
      ],
      "parameters": {
        "color": 3,
        "width": 340,
        "height": 420,
        "content": "![n8n](https://imgur.com/lXX2RvT.png)\n## Notify the HR\nNotify the HR department that there is a question asked by a user and there is no answer found in our Handbook doc\n"
      },
      "typeVersion": 1
    },
    {
      "id": "d1fc8d25-e337-4e54-b1c3-48203e4467b2",
      "name": "HeadersList",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        3620,
        1420
      ],
      "parameters": {
        "options": {},
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1I9zDnOvsJIxbR6IgYDPQFYcAONqDfKoH5jVsD2Otvv8/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1I9zDnOvsJIxbR6IgYDPQFYcAONqDfKoH5jVsD2Otvv8",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1I9zDnOvsJIxbR6IgYDPQFYcAONqDfKoH5jVsD2Otvv8/edit?usp=drivesdk",
          "cachedResultName": "n8n / Helpdesk / Header list"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "",
          "name": "Google Sheets account"
        }
      },
      "typeVersion": 4.6
    },
    {
      "id": "0b86c875-b559-4cde-a13e-3b6de7780ab6",
      "name": "Nota adhesiva10",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        3400,
        1160
      ],
      "parameters": {
        "color": 4,
        "width": 500,
        "height": 400,
        "content": "![n8n](https://imgur.com/scIPLCO.png)\n## Policy Highlights Check\nCheck our policies highlights before checking the whole document and send 1000s of tokens to chatGPT because that cost a lot of money"
      },
      "typeVersion": 1
    }
  ],
  "active": true,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "63459a43-609a-45c6-ab4f-a0ca6705ed53",
  "connections": {
    "fbd12874-c160-4049-9a0d-b931a4d10307": {
      "main": [
        [
          {
            "node": "68a4720c-8ea6-4189-a1b6-4d3d76ce7743",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "8f53b025-8563-42e6-b1f8-a879a82843f5",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "68a4720c-8ea6-4189-a1b6-4d3d76ce7743": {
      "main": [
        [
          {
            "node": "1b51fec7-a603-4e45-bff6-5921f1c62c9b",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "0eb87a3f-ff47-4207-8f6b-6de8122f6aaa": {
      "ai_tool": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "03c655bd-2598-41c2-992d-c8fc96089327": {
      "main": [
        [
          {
            "node": "fbd12874-c160-4049-9a0d-b931a4d10307",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "2fd2ee04-692a-4556-9018-9c9cbc4a5b29": {
      "main": [
        [
          {
            "node": "e0f87e17-ef31-4a54-80f0-34248f791cb9",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "7f1b762f-5a37-400c-ba1b-b29627202173": {
      "ai_tool": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "d1fc8d25-e337-4e54-b1c3-48203e4467b2": {
      "ai_tool": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "e263978a-a326-4f06-ac55-8bb0b282de11": {
      "ai_memory": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "0109acf3-ef56-4f03-8d63-6f57b1712b58": {
      "ai_languageModel": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "a45eaaff-cdd0-4b16-b28d-27ad9f3fb887": {
      "ai_tool": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "1b51fec7-a603-4e45-bff6-5921f1c62c9b": {
      "main": [
        [
          {
            "node": "2fd2ee04-692a-4556-9018-9c9cbc4a5b29",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "e0f87e17-ef31-4a54-80f0-34248f791cb9": {
      "main": [
        [
          {
            "node": "65d12dcc-c8c5-4726-8c37-7ed4a6f57989",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}