Asistente de clasificación de tickets de servicio
Avanzado
Este es unSupport, AIflujo de automatización del dominio deautomatización que contiene 22 nodos.Utiliza principalmente nodos como If, Taiga, Switch, TaigaTrigger, Agent, combinando tecnología de inteligencia artificial para lograr automatización inteligente. Automatización de la clasificación de tickets de servicio con GPT-4o y Taiga
Requisitos previos
- •Clave de API de OpenAI
Nodos utilizados (22)
Categoría
Vista previa del flujo de trabajo
Visualización de las conexiones entre nodos, con soporte para zoom y panorámica
Exportar flujo de trabajo
Copie la siguiente configuración JSON en n8n para importar y usar este flujo de trabajo
{
"id": "YMlKRgPrCs1HCvXm",
"meta": {
"instanceId": "c1cc2e18d32a91e26eb78bbc6373615a06451476e56efe94394fc82c93d00305",
"templateCredsSetupCompleted": true
},
"name": "Service Ticket Triage Helper",
"tags": [],
"nodes": [
{
"id": "588eb65e-0053-432f-a11e-2bb690674a35",
"name": "Ticket de Servicio Creado",
"type": "n8n-nodes-base.taigaTrigger",
"position": [
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],
"webhookId": "b6256ab6-982d-4e60-942d-d6b3c1303752",
"parameters": {
"projectId": 1694047,
"resources": [
"issue"
],
"operations": [
"create"
]
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b16043dc-50b9-4645-85c9-ca5ee0570c13",
"name": "Nota Adhesiva",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"width": 680,
"height": 340,
"content": "## Service Ticket Triage Helper\nUsecase: When a service ticket comes in, it's possible that it may not have enough information to act on. So we use AI to help classify the information to determine if there's enough information. \n \nNeed to determine the following fields from the initial ticket:\n\n1. Can the 'Type' be determined?\n2. Can the 'Priority' be determined?\n3. Can the 'Recipient' be determined?\n4. Can the 'Status' be determined?\n5. 'Missing' will have what is missing in the ticket. \n\nIf all of these can be determined, then we can set the status accordingly. If not, then we set the status to \"Needs More Info\" and populate the \"Missing\" parameter with the issue. The ticket also is set to 'Blocker' so it cannot move forward until the issue is resolved. "
},
"typeVersion": 1
},
{
"id": "b938cc45-66d8-4ddf-9e47-a9859d4de23f",
"name": "¿Se Necesita Más Información?",
"type": "n8n-nodes-base.if",
"position": [
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],
"parameters": {
"options": {
"ignoreCase": "={{ true }}"
},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "loose"
},
"combinator": "and",
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{
"id": "d5dcb6ce-fc47-4519-9403-cbc1e581cf4f",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Status }}",
"rightValue": "=Needs More Info"
}
]
},
"looseTypeValidation": true
},
"typeVersion": 2.2
},
{
"id": "d770d99b-aa29-4730-873f-e1a0f89f1d8b",
"name": "Establecer Tipo como Pregunta",
"type": "n8n-nodes-base.taiga",
"position": [
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097140
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
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"typeVersion": 1
},
{
"id": "f1819ad7-3c53-4791-b419-f42264a65214",
"name": "Definir Tipo",
"type": "n8n-nodes-base.switch",
"position": [
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],
"parameters": {
"rules": {
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{
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"operator": {
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"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Question"
}
]
},
"renameOutput": true
},
{
"outputKey": "Enhancement",
"conditions": {
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"caseSensitive": true,
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"operator": {
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"leftValue": "={{ $json.output.Type }}",
"rightValue": "Enhancement"
}
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"renameOutput": true
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{
"outputKey": "Bug",
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"operator": {
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"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.output.Type }}",
"rightValue": "Bug"
}
]
},
"renameOutput": true
},
{
"outputKey": "Onboarding",
"conditions": {
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"caseSensitive": true,
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"combinator": "and",
"conditions": [
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"operator": {
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"leftValue": "={{ $json.output.Type }}",
"rightValue": "Onboarding"
}
]
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"renameOutput": true
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},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "ff5cb1d2-b375-4446-b0ea-93765aef6873",
"name": "Establecer Tipo como Mejora",
"type": "n8n-nodes-base.taiga",
"position": [
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5097141
}
},
"credentials": {
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"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "b192a22d-05ed-4f32-bb38-fa116e5fb964",
"name": "Establecer Tipo como Error",
"type": "n8n-nodes-base.taiga",
"position": [
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
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}
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}
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},
{
"id": "9a8f5eb9-90b6-499a-86a3-1fb49a08e198",
"name": "Establecer como Necesita Info y Bloquear",
"type": "n8n-nodes-base.taiga",
"position": [
1260,
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"status": 11860979,
"is_blocked": true,
"description": "=We need more information to forward this ticket: \n{{ $('AI Agent').item.json.output.Missing }}\n\nExisting information: \n{{ $('Service Ticket Created').item.json.data.description }}"
}
},
"credentials": {
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"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "68929c1a-a3eb-42d3-9ce5-e4c925fa12a6",
"name": "Establecer Tipo como Incorporación",
"type": "n8n-nodes-base.taiga",
"position": [
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"type": 5099270
}
},
"credentials": {
"taigaApi": {
"id": "YlBnqAiNyP5fKz1v",
"name": "Taiga account"
}
},
"typeVersion": 1
},
{
"id": "9ab8069b-c4c1-41cf-a44d-876283374fa7",
"name": "Definir Gravedad",
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],
"parameters": {
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{
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"operation": "equals"
},
"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Wishlist"
}
]
},
"renameOutput": true
},
{
"outputKey": "Minor",
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{
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"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Normal"
}
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},
"renameOutput": true
},
{
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"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Critical"
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"renameOutput": true
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{
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"leftValue": "={{ $('AI Agent').item.json.output.Severity }}",
"rightValue": "Important"
}
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{
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"name": "Establecer Gravedad como Lista de Deseos",
"type": "n8n-nodes-base.taiga",
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"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
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"updateFields": {
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}
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}
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{
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"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
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{
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"parameters": {
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}
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{
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"type": "n8n-nodes-base.taiga",
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"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
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{
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"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
"severity": 8467042
}
},
"credentials": {
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}
},
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{
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{
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"leftValue": "={{ $('AI Agent').item.json.output.Priority }}",
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}
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},
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{
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},
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{
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{
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
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"updateFields": {
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}
},
"credentials": {
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}
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{
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],
"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
"updateFields": {
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}
},
"credentials": {
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}
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{
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"parameters": {
"issueId": "={{ $('Service Ticket Created').item.json.data.id }}",
"operation": "update",
"projectId": "={{ $('Service Ticket Created').item.json.data.project.id }}",
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}
},
"credentials": {
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}
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{
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"name": "Agente de IA",
"type": "@n8n/n8n-nodes-langchain.agent",
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],
"parameters": {
"text": "={{ $json.data.subject }}",
"options": {
"systemMessage": "You are a helpful AI assistant designed to analyze Taiga service ticket descriptions and extract these 4 fields and their values from the description:\n\nType: [Bug, Question, Enhancement, Onboarding]\nSeverity: [Wishlist, Minor, Normal, Important, Critical]\nPriority: [Low, Normal, High]\nStatus: [New, Rejected, Needs More Info]\nMissing: Blank if all the info is in the ticket\n\nEach parameter will return one of these options each. \nIf the status is \"Needs More Info\" then, it should say what's missing in the 'Missing' Parameter. "
},
"promptType": "define",
"hasOutputParser": true
},
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},
{
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],
"parameters": {
"jsonSchemaExample": "{\n \"Type\": \"Bug\",\n \"Severity\": \"Important\",\n \"Priority\": \"Medium\",\n \"Status\": \"New\",\n \"Missing\": \"Need more information about the fix. Where is it and what's the problem that is happening?\" \n \n}"
},
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},
{
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"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
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],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"id": "DZaBabO9u605tAtZ",
"name": "OpenAi account"
}
},
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}
],
"active": true,
"pinData": {},
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}Preguntas frecuentes
¿Cómo usar este flujo de trabajo?
Copie el código de configuración JSON de arriba, cree un nuevo flujo de trabajo en su instancia de n8n y seleccione "Importar desde JSON", pegue la configuración y luego modifique la configuración de credenciales según sea necesario.
¿En qué escenarios es adecuado este flujo de trabajo?
Avanzado - Soporte, Inteligencia Artificial
¿Es de pago?
Este flujo de trabajo es completamente gratuito, puede importarlo y usarlo directamente. Sin embargo, tenga en cuenta que los servicios de terceros utilizados en el flujo de trabajo (como la API de OpenAI) pueden requerir un pago por su cuenta.
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Información del flujo de trabajo
Nivel de dificultad
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Descripción de la dificultad
Autor
Eric Mooney
@emooneyEnlaces externos
Ver en n8n.io →
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