Automatisierter WhatsApp-Kundensupport mit Sprachtranskription, FAQ und Terminvereinbarung
Experte
Dies ist ein Miscellaneous, AI Chatbot, Multimodal AI-Bereich Automatisierungsworkflow mit 23 Nodes. Hauptsächlich werden If, Set, Switch, WhatsApp, HttpRequest und andere Nodes verwendet. Automatisiere den WhatsApp-Kundensupport mit Sprachtranskription, FAQ und Terminplanung
Voraussetzungen
- •Möglicherweise sind Ziel-API-Anmeldedaten erforderlich
- •OpenAI API Key
- •Google Sheets API-Anmeldedaten
- •Google Gemini API Key
Verwendete Nodes (23)
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
"meta": {
"instanceId": "04c7c3f1743831184e4a6edaf1f906dbab0c745cc98b8af3ef7660bbefe74cb4",
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "93118333-81b4-48a6-b5e4-ccc1eb2915df",
"name": "WhatsApp Nachricht empfangen",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
-592,
0
],
"webhookId": "190af2b7-6938-422f-8c6b-2e13e421b3e6",
"parameters": {
"options": {
"messageStatusUpdates": [
"all"
]
},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "c2db53c3-7a90-444a-a785-a439ef835434",
"name": "Keine Aktion",
"type": "n8n-nodes-base.noOp",
"position": [
-416,
144
],
"parameters": {},
"typeVersion": 1
},
{
"id": "c528b6af-a39d-4e86-9542-1c1dd066af22",
"name": "Ist Nachricht?",
"type": "n8n-nodes-base.if",
"position": [
-416,
0
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "0655157c-cac4-4993-af22-d167b2343297",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ !!$json.messages?.[0]?.from }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf",
"name": "Audio transkribieren",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
320,
-32
],
"parameters": {
"options": {},
"resource": "audio",
"operation": "transcribe"
},
"credentials": {
"openAiApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1.8
},
{
"id": "df6ac069-fe1e-41d3-a872-571bae411220",
"name": "Sprachnachricht herunterladen",
"type": "n8n-nodes-base.whatsApp",
"position": [
0,
-32
],
"webhookId": "8b4c0792-1956-4cf3-b6fb-390606d3e028",
"parameters": {
"resource": "media",
"operation": "mediaUrlGet",
"mediaGetId": "={{ $json.messages[0].audio.id }}"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 1
},
{
"id": "8f30d58e-2eb3-47d7-b39f-92b85678b962",
"name": "Audio abrufen",
"type": "n8n-nodes-base.httpRequest",
"position": [
160,
-32
],
"parameters": {
"url": "={{ $json.url }}",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppApi"
},
"credentials": {
"whatsAppApi": {
"id": " ",
"name": " "
}
},
"typeVersion": 4.2
},
{
"id": "4090b5c6-fa50-4350-8f29-c18be5aea6f0",
"name": "Terminplan abrufen",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1168,
224
],
"parameters": {
"limit": 3,
"options": {},
"timeMax": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Before', ``, 'string') }}",
"timeMin": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('After', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"operation": "getAll"
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "85f332ff-cda7-43c1-9042-3a601d96075d",
"name": "KI-Speicher",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
720,
32
],
"parameters": {
"sessionKey": "={{ $json.chat_id }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.3
},
{
"id": "dc0b8085-4b5b-4ff9-aaf2-99c291caa1d4",
"name": "Termin festlegen",
"type": "n8n-nodes-base.googleCalendarTool",
"position": [
1408,
224
],
"parameters": {
"end": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('End', ``, 'string') }}",
"start": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Start', ``, 'string') }}",
"calendar": {
"__rl": true,
"mode": "list",
"value": "your.email@gmail.com",
"cachedResultName": "your.email@gmail.com"
},
"additionalFields": {}
},
"credentials": {
"googleCalendarOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 1.3
},
{
"id": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"name": "Kundenservice-Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
720,
-160
],
"parameters": {
"text": "={{ $json.text }}",
"options": {
"systemMessage": "=**System Prompt for WhatsApp Customer Service Bot**\n\nYou are a helpful and professional **WhatsApp customer service assistant**.\nYou always respond politely, concisely, and in a friendly tone.\nYou can answer FAQs, provide service information, and schedule appointments.\nYou must always use the provided tools to complete tasks. Do not invent answers.\n\n### Tools you must use:\n\n1. **faq_base**\n * Retrieves FAQs from a Google Sheet.\n * Returns a table with: `id | question | answer`.\n * Use when the user asks a general or frequently asked question.\n * Your job: search for the closest matching question and return the most relevant answer.\n\n2. **get_services**\n * Retrieves service information from a Google Sheet.\n * Returns a table with: `id | service_name | service_description | price`.\n * Use when the user asks about services, details, or prices.\n\n3. **get_schedule**\n * Checks Google Calendar for available time slots.\n * Input: service type, preferred day/time.\n * Returns 3 available slot options.\n * Ask the user to choose one.\n\n4. **set_appointment**\n * Books the confirmed appointment in Google Calendar.\n * Input: chosen service, date/time, and customer details (name, email, phone).\n\n5. **agent_reply**\n * Sends messages back to the user on WhatsApp.\n * Always use this tool to answer back to the user.\n\n### Rules of Behavior\n\n* Always use `agent_reply` to send every response.\n* Never make up answers — always rely on the tools.\n* If the user’s request is unclear, ask clarifying questions.\n* For FAQs: query `faq_base`.\n* For service details: query `get_services`.\n* For scheduling:\n\n 1. Ask the user which service they want.\n 2. Ask for preferred day and time.\n 3. Call `get_schedule` and show 3 options.\n 4. Collect name, email, phone number.\n 5. Call `set_appointment`.\n 6. Confirm booking with the user.\n"
},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "3d698916-6647-4f37-8d25-14d5f6b8ef51",
"name": "FAQ-Basis",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
672,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "",
"cachedResultName": "FAQ"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "24d7069b-7738-47cd-8932-c557676fc9c2",
"name": "Agentenkontext",
"type": "n8n-nodes-base.set",
"position": [
544,
-160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "7182b6f8-b1b2-4dd8-a5a0-d0c820816767",
"name": "chat_id",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.metadata.phone_number_id }}"
},
{
"id": "433cf6ab-8939-412b-aa92-6fca6af534e9",
"name": "from",
"type": "string",
"value": "={{ $('WhatsApp Message Received').item.json.messages[0].from }}"
},
{
"id": "f19e6d2a-6ffa-41e3-8ff3-44b70976d0d4",
"name": "text",
"type": "string",
"value": "={{ $json.text || $('WhatsApp Message Received').item.json.messages[0]?.text?.body || ''}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9e7842c0-de0f-4aac-a830-bc70a4e4b614",
"name": "Chat-Router",
"type": "n8n-nodes-base.switch",
"position": [
-208,
-144
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a561aab7-4c3b-4c96-9bb7-078281b5c7d5",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "text"
}
]
},
"renameOutput": true
},
{
"outputKey": "voice",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b7f1055d-6651-416f-b0cd-c46e003d4f3a",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.messages[0].type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "8fb27413-ab5f-4757-afe8-1df81dcf578d",
"name": "Dienstleistungen abrufen",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
928,
224
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1356596420,
"cachedResultUrl": "",
"cachedResultName": "SERVICES"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1YEf9xuQGoOFKOxiTHDCJSz-m-Oke-SPj8dY6Nd4Np4c",
"cachedResultUrl": "",
"cachedResultName": "Database"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"id": "",
"name": ""
}
},
"typeVersion": 4.7
},
{
"id": "b83be440-9e12-44fd-b003-7526dd835905",
"name": "KI-Chat",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
608,
32
],
"parameters": {
"options": {}
},
"credentials": {
"googlePalmApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "ef0a1451-f68b-40f5-a7d6-c0a0fa4ea87d",
"name": "Nachricht senden",
"type": "n8n-nodes-base.whatsApp",
"position": [
1360,
-160
],
"webhookId": "9a7a2303-94a0-41d3-bd40-5bfb3dfa3080",
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "={{ $('Agent Context').item.json.chat_id }}",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Agent Context').item.json.from }}"
},
"credentials": {
"whatsAppApi": {
"id": "",
"name": ""
}
},
"typeVersion": 1
},
{
"id": "cb3bc335-7def-4ed5-962d-8dcd33e383f6",
"name": "Notiz",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1200,
-640
],
"parameters": {
"width": 864,
"height": 608,
"content": "## WhatsApp customer service bot with FAQ and appointment scheduling\n\n### Who’s it for\nThis template is designed for businesses that provide customer support and appointment-based services over WhatsApp. It’s ideal for service providers (e.g., clinics, salons, repair shops, consultants) that want to automate FAQs, share service information, and schedule appointments without manual effort.\n\n### How it works\n- Answers FAQs by querying a Google Sheet knowledge base.\n- Provides service information (name, description, price) from a Google Sheet.\n- Schedules appointments by:\n 1. Asking which service the customer wants.\n 2. Collecting preferred day and time.\n 3. Checking Google Calendar for availability.\n 4. Offering 3 slots and letting the customer choose.\n 5. Collecting name, email, and phone.\n 6. Creating the appointment in Google Calendar.\n- Sends all replies through WhatsApp.\n\n### Requirements\n- Google Sheets (for FAQs and Services)\n- Google Calendar\n- WhatsApp integration in n8n\n"
},
"typeVersion": 1
},
{
"id": "cbd8557c-b7cf-4c3b-819f-185627c444c9",
"name": "Notiz 1",
"type": "n8n-nodes-base.stickyNote",
"position": [
592,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## FAQ Handling\nThis step checks the FAQ Google Sheet (columns: id | question | answer). \nIt retrieves the closest match to the customer’s question and returns the answer.\n"
},
"typeVersion": 1
},
{
"id": "1f6d9f0f-6bfb-4b4d-ae94-5af40e4c395e",
"name": "Notiz 2",
"type": "n8n-nodes-base.stickyNote",
"position": [
848,
256
],
"parameters": {
"color": 5,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Service Information\nThis step looks up the Services Google Sheet (columns: id | service_name | service_description | price). \nIt provides details about available services and pricing.\n"
},
"typeVersion": 1
},
{
"id": "2738b689-a5ab-4e15-bf33-c133cc07dc98",
"name": "Notiz 3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1104,
256
],
"parameters": {
"color": 6,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Schedule Availability\nThis step asks the customer for their preferred service, day, and time. \nIt then queries Google Calendar for available slots and returns 3 options.\n"
},
"typeVersion": 1
},
{
"id": "796d6a12-5046-4d6a-aae2-b659d7bebe30",
"name": "Notiz 4",
"type": "n8n-nodes-base.stickyNote",
"position": [
1360,
256
],
"parameters": {
"color": 6,
"width": 224,
"height": 368,
"content": "\n\n\n\n\n\n\n\n\n## Appointment Confirmation\nOnce the customer selects a slot, we collect their name, email, and phone number. \nThen, we create a Google Calendar event with this info using the set_appointment node.\n"
},
"typeVersion": 1
},
{
"id": "a795a3d0-5f77-46ed-af14-8c68c057c88c",
"name": "Notiz 5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
-336
],
"parameters": {
"color": 4,
"width": 320,
"height": 336,
"content": "## WhatsApp Replies\nAll communication with the user is done through the agent_reply node (WhatsApp integration). \nThis ensures the customer gets confirmations, slot options, and service details directly in chat.\n"
},
"typeVersion": 1
},
{
"id": "beef1f37-e019-49f3-a64b-944b3a448fe0",
"name": "Notiz 6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-48,
-48
],
"parameters": {
"color": 2,
"width": 512,
"height": 288,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n## Voice note transcribe\n** Voice Notes sent by customers are transformed into text for further processing by the AI Agent,"
},
"typeVersion": 1
}
],
"pinData": {},
"connections": {
"b83be440-9e12-44fd-b003-7526dd835905": {
"ai_languageModel": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"3d698916-6647-4f37-8d25-14d5f6b8ef51": {
"ai_tool": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "ai_tool",
"index": 0
}
]
]
},
"8f30d58e-2eb3-47d7-b39f-92b85678b962": {
"main": [
[
{
"node": "4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf",
"type": "main",
"index": 0
}
]
]
},
"85f332ff-cda7-43c1-9042-3a601d96075d": {
"KI-Speicher": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "KI-Speicher",
"index": 0
}
]
]
},
"9e7842c0-de0f-4aac-a830-bc70a4e4b614": {
"main": [
[
{
"node": "24d7069b-7738-47cd-8932-c557676fc9c2",
"type": "main",
"index": 0
}
],
[
{
"node": "df6ac069-fe1e-41d3-a872-571bae411220",
"type": "main",
"index": 0
}
]
]
},
"c528b6af-a39d-4e86-9542-1c1dd066af22": {
"main": [
[
{
"node": "9e7842c0-de0f-4aac-a830-bc70a4e4b614",
"type": "main",
"index": 0
}
],
[
{
"node": "c2db53c3-7a90-444a-a785-a439ef835434",
"type": "main",
"index": 0
}
]
]
},
"4090b5c6-fa50-4350-8f29-c18be5aea6f0": {
"ai_tool": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "ai_tool",
"index": 0
}
]
]
},
"8fb27413-ab5f-4757-afe8-1df81dcf578d": {
"ai_tool": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "ai_tool",
"index": 0
}
]
]
},
"24d7069b-7738-47cd-8932-c557676fc9c2": {
"main": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "main",
"index": 0
}
]
]
},
"df6ac069-fe1e-41d3-a872-571bae411220": {
"main": [
[
{
"node": "8f30d58e-2eb3-47d7-b39f-92b85678b962",
"type": "main",
"index": 0
}
]
]
},
"dc0b8085-4b5b-4ff9-aaf2-99c291caa1d4": {
"ai_tool": [
[
{
"node": "0efd193c-a796-4ca1-905b-a3bdd6aac5e2",
"type": "ai_tool",
"index": 0
}
]
]
},
"4c6e405c-53f8-477d-a55a-9fdc3ae7fbaf": {
"main": [
[
{
"node": "24d7069b-7738-47cd-8932-c557676fc9c2",
"type": "main",
"index": 0
}
]
]
},
"0efd193c-a796-4ca1-905b-a3bdd6aac5e2": {
"main": [
[
{
"node": "ef0a1451-f68b-40f5-a7d6-c0a0fa4ea87d",
"type": "main",
"index": 0
}
]
]
},
"93118333-81b4-48a6-b5e4-ccc1eb2915df": {
"main": [
[
{
"node": "c528b6af-a39d-4e86-9542-1c1dd066af22",
"type": "main",
"index": 0
}
]
]
}
}
}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Experte - Verschiedenes, KI-Chatbot, Multimodales KI
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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Plattformübergreifender Vertriebsagent mit RAG, CRM und Zahlungsabwicklung
If
Set
Switch
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If
Set
Switch
83 NodesElectrabot
Vertrieb
AI Sales Agent_ WhatsApp & Website Sales Agent with RAG
Set
Switch
Postgres
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Switch
Postgres
69 NodesVansh Arora
KI-basierter WhatsApp-Kundendienst (GPT-4, intelligentes Routing und Wissensdatenbank)
KI-basierter WhatsApp-Kundenservice (GPT-4, intelligentes Routing und Wissensdatenbank)
Set
Gmail
Merge
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Gmail
Merge
45 NodesPaul
KI-Chatbot
Workflow-Informationen
Schwierigkeitsgrad
Experte
Anzahl der Nodes23
Kategorie3
Node-Typen14
Autor
AureusR
@aureusrExperienced Operations and Workflow Manager with a Master’s degree in Electronics and Software Development. I specialize in designing and implementing efficient, automated systems that help teams save time, reduce errors, and scale with confidence. My expertise spans across business process optimization, automation platforms, and custom workflow solutions. Looking to streamline your operations? Book a consultation with me to explore tailored automation strategies and n8n-powered workflows.
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