KI-gesteuertes E-Mail-Klassifizierungssystem mit automatischer Antwort basierend auf Gmail und GPT

Experte

Dies ist ein Ticket Management, Multimodal AI-Bereich Automatisierungsworkflow mit 24 Nodes. Hauptsächlich werden If, Set, Gmail, Merge, GmailTrigger und andere Nodes verwendet. Automatisierung der E-Mail-Sortierung mit GPT-4.1-mini-Klassifizierung und automatischem Antworten in Gmail

Voraussetzungen
  • Google-Konto + Gmail API-Anmeldedaten
  • Google Sheets API-Anmeldedaten
  • OpenAI API Key
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
  "id": "Nj73lhp3xoOM5vJR",
  "meta": {
    "instanceId": "465f4422bb16aa276130544b590fd34d3a02b10a5aa0e96f6c6adc306e3e8296",
    "templateCredsSetupCompleted": true
  },
  "name": "AI-Powered Email Classification and Auto-Reply System with Gmail and GPT",
  "tags": [],
  "nodes": [
    {
      "id": "1c25bce1-dce3-408f-8c17-f4e2cde60f26",
      "name": "Gmail-Trigger",
      "type": "n8n-nodes-base.gmailTrigger",
      "position": [
        0,
        80
      ],
      "parameters": {
        "simple": false,
        "filters": {
          "readStatus": "unread"
        },
        "options": {},
        "pollTimes": {
          "item": [
            {
              "mode": "everyMinute"
            }
          ]
        }
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e39fd2c4-76b2-4cb9-816e-b0e146b81be3",
      "name": "If",
      "type": "n8n-nodes-base.if",
      "position": [
        600,
        100
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "2d7cba78-1e46-4563-9683-2151f4bc3cc6",
              "operator": {
                "type": "string",
                "operation": "notEmpty",
                "singleValue": true
              },
              "leftValue": "={{ $json.output.sender_name }}",
              "rightValue": ""
            }
          ]
        }
      },
      "typeVersion": 2.2
    },
    {
      "id": "1f9d175e-dd19-4a5e-b4cf-68c67769514e",
      "name": "OpenAI-Chat-Modell",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        220,
        240
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "x61T2jyBPZhaqKVW",
          "name": "n8n free OpenAI API credits"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "7547e456-d72e-4bd7-a483-e600026132a1",
      "name": "Name Found",
      "type": "n8n-nodes-base.set",
      "position": [
        820,
        0
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "0064bc2e-17b5-4d55-945e-ad61c4a7e796",
              "name": "intro_line",
              "type": "string",
              "value": "=Dear {{ $json.output.sender_name }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "f5335b2d-2732-47fc-a916-17bd9d40e0da",
      "name": "Name Not Found",
      "type": "n8n-nodes-base.set",
      "position": [
        820,
        200
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "0064bc2e-17b5-4d55-945e-ad61c4a7e796",
              "name": "intro_line",
              "type": "string",
              "value": "=Hey,"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "53f97b56-7bc6-4f25-b3c7-761fb38d7174",
      "name": "OpenAI-Chat-Modell1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        200,
        960
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "jJNoHsAQMgxbuAcB",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "2cc7a078-016e-4205-897d-a6c20f23dd52",
      "name": "Label - Agency Lead",
      "type": "n8n-nodes-base.gmail",
      "position": [
        560,
        420
      ],
      "webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
      "parameters": {
        "labelIds": [
          "Label_2779457653887615300"
        ],
        "messageId": "={{ $json.message_id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "af773077-758f-4f64-94b2-658784b8689d",
      "name": "Label - Course Request",
      "type": "n8n-nodes-base.gmail",
      "position": [
        560,
        620
      ],
      "webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
      "parameters": {
        "labelIds": [
          "Label_6090976944524934821"
        ],
        "messageId": "={{ $json.message_id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "a93709f4-15a0-4333-b9e1-aff10ff6c693",
      "name": "Label - Paid Collaborations",
      "type": "n8n-nodes-base.gmail",
      "position": [
        560,
        820
      ],
      "webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
      "parameters": {
        "labelIds": [
          "Label_2508736995105587525"
        ],
        "messageId": "={{ $json.message_id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "7994e586-a28c-47d6-902f-9389516d13f7",
      "name": "Label - Miscellaneous",
      "type": "n8n-nodes-base.gmail",
      "position": [
        560,
        1020
      ],
      "webhookId": "b9cae76f-27ae-41e6-a806-61de5db8b020",
      "parameters": {
        "labelIds": [
          "Label_5123095855127638673"
        ],
        "messageId": "={{ $json.message_id }}",
        "operation": "addLabels"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "f7c8cc18-f017-4a5d-92e9-c80d16a1269a",
      "name": "Message a model",
      "type": "@n8n/n8n-nodes-langchain.openAi",
      "position": [
        780,
        420
      ],
      "parameters": {
        "modelId": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4.1-mini",
          "cachedResultName": "GPT-4.1-MINI"
        },
        "options": {},
        "messages": {
          "values": [
            {
              "role": "system",
              "content": "You are an intelligent and useful personal assistant that replies to my emails"
            },
            {
              "content": "=Here's the email to reply to:\n\nIntro line for the sender:{{ $('Single Intro Line').item.json.intro_line }}\nEmail Body: {{ $('Gmail Trigger').item.json.text }}\nEmail Subject:{{ $('Gmail Trigger').item.json.subject }}"
            },
            {
              "content": "=Please format the data in this format:\n\n{\n\n\"subject\": \"The subject line fo the email you drafted\"\n\"body\": \"The body of the email you drafted\"\n\n}"
            }
          ]
        },
        "jsonOutput": true
      },
      "credentials": {
        "openAiApi": {
          "id": "jJNoHsAQMgxbuAcB",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.8
    },
    {
      "id": "5c4ae3ba-5ab9-46c3-aa20-b43d8c62a1a3",
      "name": "Create a draft",
      "type": "n8n-nodes-base.gmail",
      "position": [
        1140,
        420
      ],
      "webhookId": "0c43d685-5746-44ff-ae3a-6b5b356801f1",
      "parameters": {
        "message": "={{ $json.message.content.body }}",
        "options": {
          "threadId": "={{ $('Label - Agency Lead').item.json.threadId }}"
        },
        "subject": "={{ $json.message.content.subject }}",
        "resource": "draft"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "51f46e0e-4280-414d-9f1f-545027c6965a",
      "name": "Haftnotiz",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        180,
        0
      ],
      "parameters": {
        "width": 300,
        "height": 360,
        "content": "## Name Extractor"
      },
      "typeVersion": 1
    },
    {
      "id": "ee1210c5-62c0-41f5-be0a-0ca4b90879b6",
      "name": "Haftnotiz1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        560,
        -40
      ],
      "parameters": {
        "color": 5,
        "width": 600,
        "height": 400,
        "content": "## Personalised Intro"
      },
      "typeVersion": 1
    },
    {
      "id": "3097cff4-606a-46ab-9982-a79ff30ed097",
      "name": "Haftnotiz2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -80,
        540
      ],
      "parameters": {
        "color": 4,
        "width": 560,
        "height": 600,
        "content": "## Sentiment Analysis"
      },
      "typeVersion": 1
    },
    {
      "id": "956a90c8-0752-41a3-8496-bf3c5e9eb94f",
      "name": "Haftnotiz3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        520,
        380
      ],
      "parameters": {
        "color": 6,
        "width": 860,
        "height": 800,
        "content": "## Personalised Intro"
      },
      "typeVersion": 1
    },
    {
      "id": "24ce2fe3-e674-4d47-b7b3-6dc8eb94a328",
      "name": "Haftnotiz4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -1120,
        -100
      ],
      "parameters": {
        "color": 3,
        "width": 960,
        "height": 1240,
        "content": "# Overview\n\nThis template triages incoming Gmail in real time using GPT. It extracts the sender’s name, classifies the message into four categories (Agency Lead, Course Request, Paid Collaborations, Miscellaneous), applies the appropriate Gmail label, and either sends an immediate courtesy reply (for Course Requests and Paid Collaborations) or creates a structured Gmail draft for you to review (for Agency Leads). It also upserts Paid Collaboration contacts into Google Sheets for follow-up.\n\n# Who it’s for\n\nSolo operators and small teams that get mixed inbound and want consistent, fast triage without living in the inbox. These classification specifically is good for Agencies and Coaches\n\n## How it works / What it does\n\n- Trigger: New unread Gmail message/s\n- Name extraction (AI): Pulls the sender name from the email body or signature to personalise replies\n- Topic classification (AI): Routes to Agency Lead, Course Request, Paid Collaborations, or Miscellaneous\n\n## Actions:\n1. Agency Lead → add label and create GPT-draft\n2. Course Request → add label and auto-reply\n3. Paid Collaborations → add label, auto-reply, and upsert to Google Sheets\n4. Miscellaneous → add label only\n\n## Requirements\n- Gmail account connected in n8n\n- OpenAI credentials\n-  Google Sheet for Paid Collaborations with columns: Name, email, subject\n\n## Setup\n1. Connect Gmail, OpenAI, and (optionally) Google Sheets credentials in n8n\n2. Create four Gmail labels - in my case I created:\n    - Agency lead: This includes people/companies interested in inquiries regarding AI solutions, may it be asking info on what they can do, or me building a solution for them.\n   - Course Request: This includes inquiries from people regarding which courses they should choose in order to understand/study AI or AI Agents \n   - Paid Collaborations: Inquiries regarding sponsorship of books or tools on my channels. There are also situations in which they don't specifically say that they will pay, but they ask me to share their material with my audience\n   - Miscellaneous: the remaining part --> mandatory category to make this work properly.\n3. Create a Google Sheet with 3 columns: email, name, email \n\n## How to customize\n- Edit the four categories and their descriptions in the Classify Email Topic (AI) node\n- Tweak auto-reply copy in the auto-reply nodes; adjust the GPT draft prompt if needed\n- Change the model or temperature in the LLM nodes; extend the Google Sheets schema over time"
      },
      "typeVersion": 1
    },
    {
      "id": "88e31730-9014-4076-bc2a-71d1dab5ef78",
      "name": "Name Extractor",
      "type": "@n8n/n8n-nodes-langchain.informationExtractor",
      "position": [
        220,
        80
      ],
      "parameters": {
        "text": "={{ $json.text }}",
        "options": {
          "systemPromptTemplate": "=You are an expert extraction algorithm.\nOnly extract relevant information from the text.\nIf you do not know the value of an attribute asked to extract, you may omit the attribute's value."
        },
        "attributes": {
          "attributes": [
            {
              "name": "sender_name",
              "required": true,
              "description": "=This is the sender name, which corresponds to the signature of the sender at the end of the body of the email. If the name is not available, return an empty string."
            }
          ]
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e97c25b3-84f0-4602-86cc-45652f9a6bf8",
      "name": "Single Intro Line",
      "type": "n8n-nodes-base.merge",
      "position": [
        1040,
        100
      ],
      "parameters": {
        "mode": "combine",
        "options": {},
        "joinMode": "keepNonMatches",
        "fieldsToMatchString": "=intro_line"
      },
      "typeVersion": 3.2
    },
    {
      "id": "0568b7a5-017a-4db1-94f1-bf80057db779",
      "name": "Reducing content before LLM",
      "type": "n8n-nodes-base.set",
      "position": [
        -40,
        720
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "a5357d59-3a7a-4197-b005-a8fa4acea9c0",
              "name": "intro_line",
              "type": "string",
              "value": "={{ $json.intro_line }}"
            },
            {
              "id": "17c5b46b-77e6-43ab-a314-6a36a21651f8",
              "name": "email_body",
              "type": "string",
              "value": "={{ $('Gmail Trigger').item.json.text }}"
            },
            {
              "id": "e534b113-0a05-4312-b577-b1918f03b361",
              "name": "message_id",
              "type": "string",
              "value": "={{ $('Gmail Trigger').item.json.id }}"
            },
            {
              "id": "21ab6542-a5b6-4ca0-9605-4f1c9b27e70d",
              "name": "thread_id",
              "type": "string",
              "value": "={{ $('Gmail Trigger').item.json.threadId }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "9434fc19-bbb8-4778-8e9b-49b7777cac77",
      "name": "AI-Classification & Stimmungsanalyse",
      "type": "@n8n/n8n-nodes-langchain.textClassifier",
      "position": [
        200,
        720
      ],
      "parameters": {
        "options": {},
        "inputText": "={{ $json.email_body }}",
        "categories": {
          "categories": [
            {
              "category": "Agency Lead",
              "description": "This includes people/companies interested in inquiries regarding AI solutions, may it be asking info on what they can do, or me building a solution for them."
            },
            {
              "category": "Course Request",
              "description": "This includes inquiries from people regarding which courses they should choose in order to understand/study AI or AI Agents "
            },
            {
              "category": "Paid Collaborations",
              "description": "Inquiries regarding sponsorship of books or tools on my channels. There are also situations in which they don't specifically say that they will pay, but they ask me to share their material with my audience"
            },
            {
              "category": "Miscellaneous",
              "description": "All the remaining messages"
            }
          ]
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "680a89f0-148f-4b91-a63f-a428744ba177",
      "name": "Standard Answer",
      "type": "n8n-nodes-base.gmail",
      "position": [
        840,
        620
      ],
      "webhookId": "fd82eb8a-6d1c-4509-ab21-1674cb6328d2",
      "parameters": {
        "message": "={{ $('AI-Classification & Sentiment Analysis').item.json.intro_line }},\n\nThanks for reaching out.\n\nThis email goes out as soon as I receive a request of a course recommendation.\n\nThis is my phone number: XXXX\n\nPlease reach out to me there!\n\nThanks,\nGiovanni",
        "options": {},
        "emailType": "text",
        "messageId": "={{ $json.id }}",
        "operation": "reply"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "bcd48315-4957-4cd1-81e2-97ea4ea1431e",
      "name": "Standard Answer 2",
      "type": "n8n-nodes-base.gmail",
      "position": [
        840,
        820
      ],
      "webhookId": "fd82eb8a-6d1c-4509-ab21-1674cb6328d2",
      "parameters": {
        "message": "={{ $('AI-Classification & Sentiment Analysis').item.json.intro_line }},\n\nThanks for reaching out.\n\nThis email goes out as soon as I receive a request of a paid collab.\n\nThis is my phone number: XXXX\n\nPlease reach out to me there!\n\nThanks,\nGiovanni",
        "options": {},
        "emailType": "text",
        "messageId": "={{ $json.id }}",
        "operation": "reply"
      },
      "credentials": {
        "gmailOAuth2": {
          "id": "SWlhbg6fDyvBn2oz",
          "name": "giobeggiato@gmail.com"
        }
      },
      "typeVersion": 2.1
    },
    {
      "id": "39a258ef-64a3-45df-b048-0de048a4825c",
      "name": "Update DB",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1140,
        820
      ],
      "parameters": {
        "columns": {
          "value": {
            "Name": "={{ $('Single Intro Line').item.json.intro_line.replace('Dear ', '') }}",
            "email": "={{ $('Gmail Trigger').item.json.from.value[0].address }}",
            "subject": "={{ $('Gmail Trigger').item.json.subject }}"
          },
          "schema": [
            {
              "id": "Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "email",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "email",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "subject",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "subject",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "email"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {},
        "operation": "appendOrUpdate",
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": "gid=0",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo/edit#gid=0",
          "cachedResultName": "Sheet1"
        },
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1mW0vLLwJXdWBEe5_JxT9HfK1U8ECygmu-zNnfOf93Xo/edit?usp=drivesdk",
          "cachedResultName": "Paid Collaborations"
        }
      },
      "credentials": {
        "googleSheetsOAuth2Api": {
          "id": "Urd6OjD5xri8sIO1",
          "name": "Working_Sheets_bli"
        }
      },
      "typeVersion": 4.6
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "030afcdb-4da5-4947-aafe-042dae86a937",
  "connections": {
    "e39fd2c4-76b2-4cb9-816e-b0e146b81be3": {
      "main": [
        [
          {
            "node": "7547e456-d72e-4bd7-a483-e600026132a1",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "f5335b2d-2732-47fc-a916-17bd9d40e0da",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "7547e456-d72e-4bd7-a483-e600026132a1": {
      "main": [
        [
          {
            "node": "e97c25b3-84f0-4602-86cc-45652f9a6bf8",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Gmail Trigger": {
      "main": [
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}
Häufig gestellte Fragen

Wie verwende ich diesen Workflow?

Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.

Für welche Szenarien ist dieser Workflow geeignet?

Experte - Ticketverwaltung, Multimodales KI

Ist es kostenpflichtig?

Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.

Workflow-Informationen
Schwierigkeitsgrad
Experte
Anzahl der Nodes24
Kategorie2
Node-Typen11
Schwierigkeitsbeschreibung

Für fortgeschrittene Benutzer, komplexe Workflows mit 16+ Nodes

Autor
Giovanni Beggiato

Giovanni Beggiato

@giovannibeggiato

Hi 👋 I’m Gio. I make money with AI automation & teach others how they can too. If you have any questions about my templates or n8n builds, drop them in the comments and I’ll be happy to help.

Externe Links
Auf n8n.io ansehen

Diesen Workflow teilen

Kategorien

Kategorien: 34