Automatisierte E-Mail-Antwort mit GPT-4o, Outlook und GoToHuman Genehmigung

Fortgeschritten

Dies ist ein Ticket Management, AI Chatbot-Bereich Automatisierungsworkflow mit 15 Nodes. Hauptsächlich werden If, Code, ManualTrigger, SplitInBatches, Agent und andere Nodes verwendet. Automatisierte E-Mail-Antwort mit GPT-4o, Outlook und GoToHuman-Genehmigung

Voraussetzungen
  • OpenAI API Key
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
  "meta": {
    "instanceId": "efb474b59b0341d7791932605bd9ff04a6c7ed9941fdd53dc4a2e4b99a6f9439",
    "templateCredsSetupCompleted": true
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  "nodes": [
    {
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      "name": "Haftnotiz",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        120,
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      "parameters": {
        "color": 5,
        "width": 1200,
        "height": 760,
        "content": "### 4. **Generate AI Response**\n- Text prompt to OpenAI:  \n  ```\n  subject: {{ $json.subject }}  \n  body: {{ $json.body.content }}\n  ```\n\n- System prompt:  \n  > You are a personal assistant helping respond to emails. I am an AI automation expert specializing in helping small and medium-size businesses automate processes. Create a short response to the email. Sign the email as Robert Breen.\n"
      },
      "typeVersion": 1
    },
    {
      "id": "2b29c366-caf6-41e5-bf09-a6f60ab9d315",
      "name": "Tool: Kreativität einbringen",
      "type": "@n8n/n8n-nodes-langchain.toolThink",
      "position": [
        600,
        520
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "df07d826-251e-4b9f-927f-637280847891",
      "name": "Parser: Extrahiere JSON aus Idee",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        800,
        480
      ],
      "parameters": {
        "jsonSchemaExample": "[\n  {\n    \"body\": \"\"\n  }\n]\n"
      },
      "typeVersion": 1.2
    },
    {
      "id": "3f7eeefc-a208-4020-8b6a-7dc536126daa",
      "name": "openai",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        480,
        500
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o",
          "cachedResultName": "gpt-4o"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "ghJTvay8CvwXDsXz",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "c1d3fd0d-b84e-4346-aa2e-3c3b8cf358e3",
      "name": "Haftnotiz1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -880,
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      ],
      "parameters": {
        "width": 980,
        "height": 760,
        "content": "### 1. **Trigger**  \nUse the Manual Trigger to test or schedule execution with a cron node.\n\n### 2. **Filter Emails from Today**\nA Code node outputs today's date in the proper `yyyy-mm-dd` format.\n\n```javascript\nconst today = new Date();\ntoday.setHours(0, 0, 0, 0);\nreturn [{ json: { searchQuery: `received:${today.toISOString().split('T')[0]}` } }];\n```\n\n### 3. **Search and Filter Outlook Messages**\n- Uses the Outlook node with a search query like:  \n  `received:2025-08-06 -from:rbreen@ynteractive.com` (Update to your email address)"
      },
      "typeVersion": 1
    },
    {
      "id": "af0105d8-5b95-4d82-8735-acb6358f607b",
      "name": "Haftnotiz3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1340,
        0
      ],
      "parameters": {
        "color": 3,
        "width": 760,
        "height": 760,
        "content": "### 5. **Review with gotoHuman**\n- Submit AI output for human approval using the `gotoHuman` node.\n- The output schema should match the Review Template fields (e.g., \"email\", \"OriginalEmail\").\n\n### 6. **IF Node Decision**\n- If status is `approved`, send reply\n- If not, return to loop for revision or skip\n\n---"
      },
      "typeVersion": 1
    },
    {
      "id": "be573205-24d6-49e7-924e-d9bfd1879505",
      "name": "Test",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -800,
        420
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "807aecbb-fdc0-4a6b-9fbb-186aefdad240",
      "name": "Aktuelles Datum ausgeben",
      "type": "n8n-nodes-base.code",
      "position": [
        -520,
        560
      ],
      "parameters": {
        "jsCode": "const today = new Date();\ntoday.setHours(0, 0, 0, 0); // Normalize to start of day\n\nconst formattedDate = today.toISOString().split('T')[0]; // \"2025-08-06\"\n\nreturn [\n  {\n    json: {\n      searchQuery: `received:${formattedDate}`\n    }\n  }\n];\n"
      },
      "typeVersion": 2
    },
    {
      "id": "b4d9154b-c7e8-437b-b6d8-ed22327bfccf",
      "name": "KI-Agent: Erstelle Beschriftung für linkedin",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        560,
        300
      ],
      "parameters": {
        "text": "=subject: {{ $json.subject }} Body: {{ $json.body.content }}",
        "options": {
          "systemMessage": "=You are a personal assistant helping respond to emails. I am an ai automation expert specializing in helping small and medium size businesses automate processes. Create a short response to the email that you are analyzing. \n\nThe email that you write should be written to the sender who sent the email to us. \n\nSign the email as Robert Breen\n\noutput the data like this. \n\n[\n  {\n    \"body\": \"\"\n  }\n]\n"
        },
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.9
    },
    {
      "id": "41d1ebef-9808-4d0b-ae30-2e8cd0ae597a",
      "name": "Haftnotiz2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -880,
        -240
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      "parameters": {
        "color": 6,
        "width": 2980,
        "height": 200,
        "content": "# 🤖AI-Powered Outlook Email Assistant with GoToHuman Approval Workflow\n## 📬 Need Help?\n\nMessage me on [LinkedIn](https://www.linkedin.com/in/robert-breen-29429625/) \nor email me at **robert@ynteractive.com**\n"
      },
      "typeVersion": 1
    },
    {
      "id": "a27db7b8-96b1-425e-98d9-e1dc5f939478",
      "name": "Microsoft Outlook",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        -280,
        420
      ],
      "webhookId": "ae07c8b7-e0be-4a87-93a8-cfcb00303d0c",
      "parameters": {
        "limit": 2,
        "output": "raw",
        "options": {},
        "filtersUI": {
          "values": {
            "search": "={{ $json.searchQuery }} -from:rbreen@ynteractive.com\n",
            "filterBy": "search"
          }
        },
        "operation": "getAll"
      },
      "credentials": {
        "microsoftOutlookOAuth2Api": {
          "id": "VmTDwKgAl78H8pek",
          "name": "Microsoft Outlook account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "3830b457-613f-4709-b70a-ae5d089d8a83",
      "name": "gotoHuman",
      "type": "@gotohuman/n8n-nodes-gotohuman.gotoHuman",
      "position": [
        1460,
        300
      ],
      "webhookId": "29fff214-9915-47fe-833f-c78d42709c76",
      "parameters": {
        "fields": {
          "value": {
            "email": "={{ $json.output[0].body }}",
            "OriginalEmail": "={{ $('Microsoft Outlook').item.json.body.content }}"
          },
          "schema": [
            {
              "id": "email",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "email (text)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "OriginalEmail",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "OriginalEmail (emailHtml)",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "email"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "additionalFields": {},
        "reviewTemplateID": {
          "__rl": true,
          "mode": "list",
          "value": "7nYfIV9vrefvuHcccGEB",
          "cachedResultName": "Email Responses (7nYfIV9vrefvuHcccGEB)"
        }
      },
      "credentials": {
        "gotoHumanApi": {
          "id": "DDAwJMAARwFCF0fA",
          "name": "gotoHuman account"
        }
      },
      "executeOnce": true,
      "typeVersion": 1
    },
    {
      "id": "6484d15f-94d2-4078-93de-beee1985e085",
      "name": "Elemente durchlaufen",
      "type": "n8n-nodes-base.splitInBatches",
      "position": [
        -40,
        560
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 3
    },
    {
      "id": "07ef9661-0df9-41a9-b412-3f2af84bba43",
      "name": "Microsoft Outlook1",
      "type": "n8n-nodes-base.microsoftOutlook",
      "position": [
        1920,
        520
      ],
      "webhookId": "0208ffbc-c796-47a4-8e71-aa175d970c54",
      "parameters": {
        "message": "={{ $json.responseValues.email.value }}",
        "options": {},
        "messageId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $('Microsoft Outlook').item.json.id }}"
        },
        "operation": "reply"
      },
      "credentials": {
        "microsoftOutlookOAuth2Api": {
          "id": "VmTDwKgAl78H8pek",
          "name": "Microsoft Outlook account"
        }
      },
      "typeVersion": 2
    },
    {
      "id": "5b6f8868-ac73-44f0-9eaa-64250abab4d6",
      "name": "Wenn",
      "type": "n8n-nodes-base.if",
      "position": [
        1700,
        300
      ],
      "parameters": {
        "options": {},
        "conditions": {
          "options": {
            "version": 2,
            "leftValue": "",
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "combinator": "and",
          "conditions": [
            {
              "id": "8516d970-6327-47de-83ab-1945acd928b2",
              "operator": {
                "name": "filter.operator.equals",
                "type": "string",
                "operation": "equals"
              },
              "leftValue": "={{ $json.response }}",
              "rightValue": "approved"
            }
          ]
        }
      },
      "typeVersion": 2.2
    }
  ],
  "pinData": {},
  "connections": {
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    "3f7eeefc-a208-4020-8b6a-7dc536126daa": {
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    "df07d826-251e-4b9f-927f-637280847891": {
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}
Häufig gestellte Fragen

Wie verwende ich diesen Workflow?

Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.

Für welche Szenarien ist dieser Workflow geeignet?

Fortgeschritten - Ticketverwaltung, KI-Chatbot

Ist es kostenpflichtig?

Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.

Workflow-Informationen
Schwierigkeitsgrad
Fortgeschritten
Anzahl der Nodes15
Kategorie2
Node-Typen11
Schwierigkeitsbeschreibung

Für erfahrene Benutzer, mittelkomplexe Workflows mit 6-15 Nodes

Autor
Robert Breen

Robert Breen

@rbreen

Professional services consultant with over 10 years of experience solving complex business problems across industries. I specialize in n8n and process automation—designing custom workflows that integrate tools like Google Calendar, Airtable, GPT, and internal systems. Whether you need to automate scheduling, sync data, or streamline operations, I build solutions that save time and drive results.

Externe Links
Auf n8n.io ansehen

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Kategorien

Kategorien: 34