KI-Kundensupport-Agent für mehrere Kanäle

Name: KI-Kundensupport-Agent für mehrere Kanäle
Rating: 4.5 (10 reviews)
Author: Amanda Benks

Experte

Dies ist ein AI-Bereich Automatisierungsworkflow mit 19 Nodes. Hauptsächlich werden If, Set, Notion, OpenAi, Webhook und andere Nodes verwendet, kombiniert mit KI-Technologie für intelligente Automatisierung. 🤖 KI-Kundensupport-Agent - Niemals schlafen, verpassen Sie niemals einen Kunden!

Voraussetzungen

•Notion API Key
•OpenAI API Key
•HTTP Webhook-Endpunkt (wird von n8n automatisch generiert)
•Möglicherweise sind Ziel-API-Anmeldedaten erforderlich

Verwendete Nodes (19)

Kategorie

Künstliche Intelligenz

Workflow-Vorschau

Visualisierung der Node-Verbindungen, mit Zoom und Pan

WhatsApp Webhook-Trigger

Telegram Webhook-Trigger

E-Mail-Trigger

Normalize Message Data

Get Conversation History

OpenAI Support Agent

Check if Escalation Needed

Format AI Response

Send WhatsApp Response

Send Telegram Response

Send E-Mail Response

Save Conversation

Notify Human Agents

Webhook-Trigger Response

React Flow

Workflow exportieren

Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n

{
  "name": "AI Customer Support Agent Multi-Channel",
  "tags": [
    {
      "id": "ai-agent",
      "name": "AI Agent",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "customer-support",
      "name": "Customer Support",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    },
    {
      "id": "automation",
      "name": "Automation",
      "createdAt": "2025-01-01T00:00:00.000Z",
      "updatedAt": "2025-01-01T00:00:00.000Z"
    }
  ],
  "nodes": [
    {
      "id": "sticky_note_intro",
      "name": "Haftnotiz",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -200,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "whatsapp_webhook",
      "name": "WhatsApp Webhook-Trigger",
      "type": "n8n-nodes-base.webhook",
      "position": [
        200,
        300
      ],
      "webhookId": "whatsapp-support-webhook",
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "telegram_webhook",
      "name": "Telegram Webhook-Trigger",
      "type": "n8n-nodes-base.webhook",
      "position": [
        200,
        450
      ],
      "webhookId": "telegram-support-webhook",
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "email_trigger",
      "name": "E-Mail-Trigger",
      "type": "n8n-nodes-base.emailReadImap",
      "position": [
        200,
        600
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "normalize_data",
      "name": "Normalize Message Data",
      "type": "n8n-nodes-base.set",
      "position": [
        500,
        450
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "get_conversation_history",
      "name": "Get Conversation History",
      "type": "n8n-nodes-base.notion",
      "position": [
        800,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "sticky_memory",
      "name": "Haftnotiz1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        780,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "openai_agent",
      "name": "OpenAI Support Agent",
      "type": "n8n-nodes-base.openAi",
      "position": [
        1100,
        450
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "sticky_ai",
      "name": "Haftnotiz2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1080,
        80
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "check_escalation",
      "name": "Check if Escalation Needed",
      "type": "n8n-nodes-base.if",
      "position": [
        1400,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "format_response",
      "name": "Format AI Response",
      "type": "n8n-nodes-base.set",
      "position": [
        1700,
        350
      ],
      "parameters": {},
      "typeVersion": 3.4
    },
    {
      "id": "send_whatsapp_response",
      "name": "Send WhatsApp Response",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2000,
        200
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "send_telegram_response",
      "name": "Send Telegram Response",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        2000,
        350
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "send_email_response",
      "name": "Send E-Mail Response",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        2000,
        500
      ],
      "parameters": {},
      "typeVersion": 2.1
    },
    {
      "id": "save_conversation",
      "name": "Save Conversation",
      "type": "n8n-nodes-base.notion",
      "position": [
        2300,
        450
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "notify_human_agents",
      "name": "Notify Human Agents",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1700,
        600
      ],
      "parameters": {},
      "typeVersion": 4.2
    },
    {
      "id": "sticky_escalation",
      "name": "Haftnotiz3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1620,
        720
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "sticky_analytics",
      "name": "Haftnotiz4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2280,
        200
      ],
      "parameters": {
        "content": ""
      },
      "typeVersion": 1
    },
    {
      "id": "webhook_response",
      "name": "Webhook-Trigger Response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        2600,
        450
      ],
      "parameters": {},
      "typeVersion": 1.1
    }
  ],
  "pinData": {},
  "settings": {
    "executionOrder": "v1"
  },
  "updatedAt": "2025-01-01T00:00:00.000Z",
  "versionId": "1",
  "staticData": null,
  "connections": {
    "openai_agent": {
      "main": [
        [
          {
            "node": "check_escalation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "email_trigger": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "normalize_data": {
      "main": [
        [
          {
            "node": "get_conversation_history",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "format_response": {
      "main": [
        [
          {
            "node": "send_whatsapp_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "send_telegram_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "send_email_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "check_escalation": {
      "main": [
        [
          {
            "node": "format_response",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "format_response",
            "type": "main",
            "index": 0
          },
          {
            "node": "notify_human_agents",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "telegram_webhook": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "whatsapp_webhook": {
      "main": [
        [
          {
            "node": "normalize_data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "save_conversation": {
      "main": [
        [
          {
            "node": "webhook_response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_email_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_telegram_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "send_whatsapp_response": {
      "main": [
        [
          {
            "node": "save_conversation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get_conversation_history": {
      "main": [
        [
          {
            "node": "openai_agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "triggerCount": 3
}

Häufig gestellte Fragen

Wie verwende ich diesen Workflow?

Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.

Für welche Szenarien ist dieser Workflow geeignet?

Experte - Künstliche Intelligenz

Ist es kostenpflichtig?

Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.