Chatbot, Sprachagent und Telefonagent mit Voiceflow, Google Calendar und RAG erstellen

• •HTTP Webhook-Endpunkt (wird von n8n automatisch generiert)
• •Google Drive API-Anmeldedaten
• •Möglicherweise sind Ziel-API-Anmeldedaten erforderlich
• •OpenAI API Key
• •Qdrant-Serververbindungsdaten

{
  "id": "MMDt8lGtac2oU8nI",
  "meta": {
    "instanceId": "a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462",
    "templateCredsSetupCompleted": true
  },
  "name": "Build a Chatbot, Voice Agent and Phone Agent with Voiceflow, Google Calendar and RAG",
  "tags": [],
  "nodes": [
    {
      "id": "20605948-5277-4fd7-9ba0-63f645bf2dcc",
      "name": "n8n_order",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        -140
      ],
      "webhookId": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
      "parameters": {
        "path": "9ff7a394-5b4b-4790-a96b-c41c4ba27fa5",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "9ef7971e-f679-4d5e-b347-3238d51a06d6",
      "name": "Google Kalender",
      "type": "n8n-nodes-base.googleCalendar",
      "position": [
        300,
        280
      ],
      "parameters": {
        "end": "={{ $json.output.end }}",
        "start": "={{ $json.output.start }}",
        "calendar": {
          "__rl": true,
          "mode": "list",
          "value": "info@n3w.it",
          "cachedResultName": "info@n3w.it"
        },
        "additionalFields": {
          "summary": "=Event title with {{ $('n8n_appointment').item.json.query.Email }}",
          "description": "Event description"
        }
      },
      "credentials": {
        "googleCalendarOAuth2Api": {
          "id": "8RFK3u13g2PJEGa9",
          "name": "Google Calendar account"
        }
      },
      "typeVersion": 1.3
    },
    {
      "id": "17b9f162-c4a3-43ec-b640-a68ebc67b0c9",
      "name": "OpenAI-Chat-Modell3",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -120,
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      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "5b40db3c-6c98-4fea-9c3b-98ba7e13bc30",
      "name": "Konzertstartdatum",
      "type": "@n8n/n8n-nodes-langchain.chainLlm",
      "position": [
        -80,
        280
      ],
      "parameters": {
        "text": "=Convert this date to a compatible format for Google Calendar APIs for the start date, and for the end date add 1 hour to the start date.\n\nHere is the start date:\n{{ $json.query.Appointment_date }}",
        "promptType": "define",
        "hasOutputParser": true
      },
      "typeVersion": 1.6
    },
    {
      "id": "8931d21a-7c30-40ae-b0b0-1f5f6868b3a3",
      "name": "n8n_appointment",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -340,
        280
      ],
      "webhookId": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
      "parameters": {
        "path": "f5edfe92-649b-40da-ab35-f818ccb55ad4",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "fa3e66ca-de09-496b-be14-483b33386e07",
      "name": "Qdrant Vektorspeicher abrufen",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        20,
        1280
      ],
      "parameters": {
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "list",
          "value": "scarperia",
          "cachedResultName": "scarperia"
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "ea7be112-1949-47b7-b68b-ae2f3a7b1b71",
      "name": "Einbettungen OpenAI2",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        -20,
        1460
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e61ff57f-a109-41e0-87f3-522b1fa78dd6",
      "name": "RAG",
      "type": "@n8n/n8n-nodes-langchain.toolVectorStore",
      "position": [
        180,
        1080
      ],
      "parameters": {
        "name": "company_data",
        "description": "Retrive data about company knowledge from vector store"
      },
      "typeVersion": 1
    },
    {
      "id": "fce158b8-73a3-42c1-baf3-9f2ae979fe15",
      "name": "OpenAI-Chat-Modell2",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        -20,
        1080
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "e2bcfa68-3642-4e49-89cb-e08faade984c",
      "name": "OpenAI-Chat-Modell1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        340,
        1300
      ],
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.2
    },
    {
      "id": "2a79c66c-040b-4ca2-ad91-a0683d0d2996",
      "name": "Agent abrufen",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        60,
        860
      ],
      "parameters": {
        "text": "={{ $json.query.Question }}",
        "agent": "conversationalAgent",
        "options": {
          "systemMessage": "You are an AI-powered assistant for an electronics store. Your primary goal is to assist customers by providing accurate and helpful information about products, troubleshooting tips, and general support. Use the provided knowledge base (retrieved documents) to answer questions with precision and professionalism.\n\n**Guidelines**:\n1. **Product Information**:\n   - Provide detailed descriptions of products, including specifications, features, and compatibility.\n   - Highlight key selling points and differences between similar products.\n   - Mention availability, pricing, and promotions if applicable.\n\n2. **Technical Support**:\n   - Offer step-by-step troubleshooting guides for common issues.\n   - Suggest solutions for setup, installation, or configuration problems.\n   - If the issue is complex, recommend contacting the store’s support team for further assistance.\n\n3. **Customer Service**:\n   - Respond politely and professionally to all inquiries.\n   - If a question is unclear, ask for clarification to provide the best possible answer.\n   - For order-related questions (e.g., status, returns, or cancellations), guide customers on how to proceed using the store’s systems.\n\n4. **Knowledge Base Usage**:\n   - Always reference the provided knowledge base (retrieved documents) to ensure accuracy.\n   - If the knowledge base does not contain relevant information, inform the customer and suggest alternative resources or actions.\n\n5. **Tone and Style**:\n   - Use a friendly, approachable, and professional tone.\n   - Avoid technical jargon unless the customer demonstrates familiarity with the topic.\n   - Keep responses concise but informative.\n\n**Example Interactions**:\n1. **Product Inquiry**:\n   - Customer: \"What’s the difference between the XYZ Smartwatch and the ABC Smartwatch?\"\n   - AI: \"The XYZ Smartwatch features a longer battery life (up to 7 days) and built-in GPS, while the ABC Smartwatch has a brighter AMOLED display and supports wireless charging. Both are compatible with iOS and Android devices. Would you like more details on either product?\"\n\n2. **Technical Support**:\n   - Customer: \"My wireless router isn’t connecting to the internet.\"\n   - AI: \"Please try the following steps: 1) Restart your router and modem. 2) Ensure all cables are securely connected. 3) Check if the router’s LED indicators show a stable connection. If the issue persists, you may need to reset the router to factory settings. Would you like a detailed guide for resetting your router?\"\n\n3. **Customer Service**:\n   - Customer: \"How do I return a defective product?\"\n   - AI: \"To return a defective product, please visit our Returns Portal on our website and enter your order number. You’ll receive a return label and instructions. If you need further assistance, our support team is available at support@electronicsstore.com.\"\n\n**Limitations**:\n- If the question is outside the scope of the knowledge base or requires human intervention, inform the customer and provide contact details for the appropriate department.\n- Do not provide speculative or unverified information. Always rely on the knowledge base or direct the customer to official resources."
        },
        "promptType": "define"
      },
      "typeVersion": 1.7
    },
    {
      "id": "be516c9c-d2fb-4dea-9a3b-9674be5ea689",
      "name": "n8n_rag",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -360,
        860
      ],
      "webhookId": "edb1e894-1210-4902-a34f-a014bbdad8d8",
      "parameters": {
        "path": "edb1e894-1210-4902-a34f-a014bbdad8d8",
        "options": {},
        "responseMode": "responseNode"
      },
      "typeVersion": 2
    },
    {
      "id": "2412721d-7353-4a27-8068-5c90872c7a51",
      "name": "Tracking-Antwort",
      "type": "n8n-nodes-base.set",
      "position": [
        360,
        -140
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "86f332ff-7b89-4dd4-8df9-06c081625d33",
              "name": "text",
              "type": "string",
              "value": "=Your order status is: {{ $json.status }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "4965d781-1452-42c9-8a84-baacb5abe97f",
      "name": "Kalenderantwort",
      "type": "n8n-nodes-base.set",
      "position": [
        500,
        280
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "0fe6fe50-9263-479a-ab01-ca1d15ce2412",
              "name": "text",
              "type": "string",
              "value": "L'evento è stato creato con successo"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "5311be28-2878-41ce-a70f-4e4aebcea0f9",
      "name": "Webhook-Trigger tracking response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        -140
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "84d8558f-e6fd-400e-ae2e-0b5fec309561",
      "name": "API URL Tracking",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        20,
        -140
      ],
      "parameters": {
        "url": "URL_TRACKING",
        "options": {},
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "Order number",
              "value": "={{ $json.Order_number }}"
            },
            {
              "name": "Email",
              "value": "={{ $json.Order_number }}"
            }
          ]
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "32eb8645-c56e-4db4-8870-f28161cba048",
      "name": "Webhook-Trigger calendar response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        280
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "72e7f085-d1e7-4967-aaa5-161ff0e83c06",
      "name": "Structured Output Parser",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
        140,
        480
      ],
      "parameters": {
        "schemaType": "manual",
        "inputSchema": "{\n\t\"type\": \"object\",\n\t\"properties\": {\n\t\t\"start\": {\n\t\t\t\"type\": \"string\"\n\t\t},\n\t\t\"end\": {\n\t\t\t\"type\": \"string\"\n\t\t}\n\t}\n}"
      },
      "typeVersion": 1.2
    },
    {
      "id": "3822b875-73f0-4700-8fc4-e4d3285f593a",
      "name": "Webhook-Trigger RAG response",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        700,
        860
      ],
      "parameters": {
        "options": {}
      },
      "typeVersion": 1.1
    },
    {
      "id": "0b43f63b-3c00-4db4-8b28-9938add9fdbe",
      "name": "Notiz",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        1100,
        -1320
      ],
      "parameters": {
        "width": 1140,
        "height": 2200,
        "content": "# STEP 6 - VOICEFLOW\n\n- Register on [Voiceflow](https://www.voiceflow.com/) \n- Create the workflow as shown in the following image\n![image](https://i.postimg.cc/3rSPwMn2/langflow.png)\n- There are 3 \"Captures\":\n-- n8n_order\n-- n8n_appointment\n-- n8n_rag\n- Add in the created functions the url of the corresponding n8n Webhook trigger node\n- Test your Agent\n- Get your projectID\n- In the Widget section choose Chat or Voice and copy the installation script\n![image](https://i.postimg.cc/855gyTZP/voiceflow-agent.png)\n![image](https://i.postimg.cc/5Nn4Sk43/voiceflow-agent2.png)\n\nPS. You can import a Twilio number to assign it to your agent for becoming a Phone Agent\n![image](https://i.postimg.cc/cLymTTFv/voiceflow-agent3.png)\n\n"
      },
      "typeVersion": 1
    },
    {
      "id": "589165c8-920d-40e3-8e28-50e94dd37555",
      "name": "Bei Klick auf 'Workflow testen'",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        -380,
        -1120
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "74c314bb-c445-42f8-8f9d-2ab646486044",
      "name": "Qdrant Vektorspeicher",
      "type": "@n8n/n8n-nodes-langchain.vectorStoreQdrant",
      "position": [
        600,
        -1000
      ],
      "parameters": {
        "mode": "insert",
        "options": {},
        "qdrantCollection": {
          "__rl": true,
          "mode": "id",
          "value": "="
        }
      },
      "credentials": {
        "qdrantApi": {
          "id": "iyQ6MQiVaF3VMBmt",
          "name": "QdrantApi account"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "01c05ac3-ac5c-4f1a-a756-db8de4a30e56",
      "name": "Sammlung erstellen",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        -1260
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "2d7adb45-aae7-4617-b1d1-5a23f3eb3b20",
      "name": "Sammlung aktualisieren",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -80,
        -1000
      ],
      "parameters": {
        "url": "https://QDRANTURL/collections/COLLECTION/points/delete",
        "method": "POST",
        "options": {},
        "jsonBody": "{\n  \"filter\": {}\n}",
        "sendBody": true,
        "sendHeaders": true,
        "specifyBody": "json",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "headerParameters": {
          "parameters": [
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "credentials": {
        "httpHeaderAuth": {
          "id": "qhny6r5ql9wwotpn",
          "name": "Qdrant API (Hetzner)"
        }
      },
      "typeVersion": 4.2
    },
    {
      "id": "5e406bd7-8a93-4db2-8d3d-e92e8c9f4f01",
      "name": "Ordner abrufen",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        140,
        -1000
      ],
      "parameters": {
        "filter": {
          "driveId": {
            "__rl": true,
            "mode": "list",
            "value": "My Drive",
            "cachedResultUrl": "https://drive.google.com/drive/my-drive",
            "cachedResultName": "My Drive"
          },
          "folderId": {
            "__rl": true,
            "mode": "id",
            "value": "=test-whatsapp"
          }
        },
        "options": {},
        "resource": "fileFolder"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "f1f883fb-c9d1-42e6-98c2-791ed85e959f",
      "name": "Dateien herunterladen",
      "type": "n8n-nodes-base.googleDrive",
      "position": [
        360,
        -1000
      ],
      "parameters": {
        "fileId": {
          "__rl": true,
          "mode": "id",
          "value": "={{ $json.id }}"
        },
        "options": {
          "googleFileConversion": {
            "conversion": {
              "docsToFormat": "text/plain"
            }
          }
        },
        "operation": "download"
      },
      "credentials": {
        "googleDriveOAuth2Api": {
          "id": "HEy5EuZkgPZVEa9w",
          "name": "Google Drive account (n3w.it)"
        }
      },
      "typeVersion": 3
    },
    {
      "id": "5fd88e03-3638-4d38-8df4-246e4a5f2bda",
      "name": "Einbettungen OpenAI",
      "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
      "position": [
        580,
        -800
      ],
      "parameters": {
        "options": {}
      },
      "credentials": {
        "openAiApi": {
          "id": "4zwP0MSr8zkNvvV9",
          "name": "OpenAi account"
        }
      },
      "typeVersion": 1.1
    },
    {
      "id": "3740a841-e272-44f9-b76d-51fb90137fd3",
      "name": "Standard-Datenlader",
      "type": "@n8n/n8n-nodes-langchain.documentDefaultDataLoader",
      "position": [
        760,
        -800
      ],
      "parameters": {
        "options": {},
        "dataType": "binary"
      },
      "typeVersion": 1
    },
    {
      "id": "075d1038-d1fd-4527-8eda-961f20c7869a",
      "name": "Token-Splitter",
      "type": "@n8n/n8n-nodes-langchain.textSplitterTokenSplitter",
      "position": [
        760,
        -600
      ],
      "parameters": {
        "chunkSize": 300,
        "chunkOverlap": 30
      },
      "typeVersion": 1
    },
    {
      "id": "57cc8eaf-26b3-480f-ab5d-c8646519cfa3",
      "name": "Notiz3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        120,
        -1320
      ],
      "parameters": {
        "color": 6,
        "width": 880,
        "height": 220,
        "content": "# STEP 1\n\n## Create Qdrant Collection\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "70bc0676-c0ea-4de8-8659-bfb8b0ea653f",
      "name": "Notiz4",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -100,
        -1060
      ],
      "parameters": {
        "color": 4,
        "width": 620,
        "height": 400,
        "content": "# STEP 2\n\n\n\n\n\n\n\n\n\n\n\n\n## Documents vectorization with Qdrant and Google Drive\nChange:\n- QDRANTURL\n- COLLECTION"
      },
      "typeVersion": 1
    },
    {
      "id": "411c4f55-ae41-49b5-a821-df1a3d8fefec",
      "name": "Notiz5",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -380,
        660
      ],
      "parameters": {
        "color": 5,
        "width": 1220,
        "content": "# STEP 5\nIf required retrive the informations by RAG system"
      },
      "typeVersion": 1
    },
    {
      "id": "49d1fe78-4c38-4508-84c3-3a571ad9a2b0",
      "name": "Notiz6",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -360,
        -360
      ],
      "parameters": {
        "color": 5,
        "width": 1220,
        "content": "# STEP 3\nIf required retrive the informations by Order system\n- Set your API URL Tracking service"
      },
      "typeVersion": 1
    },
    {
      "id": "23d42754-0126-4b3a-91b0-b489ef83b36c",
      "name": "Notiz7",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -360,
        80
      ],
      "parameters": {
        "color": 5,
        "width": 1220,
        "content": "# STEP 4\nIf required retrive the informations by Appointment system"
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "pinData": {},
  "settings": {
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