KI-gesteuerter Facebook-Seiten-Support-Chatbot: Automatische Antworten und intelligente Kundenbetreuung
Experte
Dies ist ein Support Chatbot, AI Chatbot-Bereich Automatisierungsworkflow mit 32 Nodes. Hauptsächlich werden If, Set, Wait, Webhook, GoogleDocsTool und andere Nodes verwendet. Facebook Messenger-Chatbot mit GPT-4.1 mit manueller Eskalation
Voraussetzungen
- •HTTP Webhook-Endpunkt (wird von n8n automatisch generiert)
- •Möglicherweise sind Ziel-API-Anmeldedaten erforderlich
- •OpenAI API Key
- •Facebook Graph API-Anmeldedaten
Verwendete Nodes (32)
Kategorie
Workflow-Vorschau
Visualisierung der Node-Verbindungen, mit Zoom und Pan
Workflow exportieren
Kopieren Sie die folgende JSON-Konfiguration und importieren Sie sie in n8n
{
"id": "JYcvkULVcMN3xRmu",
"meta": {
"instanceId": "cb9a1e5321767b6316634728341237e564b2587ab15b74ca0a89eb02a53484d6",
"templateCredsSetupCompleted": true
},
"name": "AI-Powered Facebook Page Support Chatbot: Auto Reply & Smart Customer Handling",
"tags": [],
"nodes": [
{
"id": "8fd8c105-3183-4b16-998c-bec0a66ef9d3",
"name": "Webhook-Trigger",
"type": "n8n-nodes-base.webhook",
"position": [
-352,
368
],
"webhookId": "2e3dcee9-2346-42c5-9e55-787604c91d7e",
"parameters": {},
"notesInFlow": false,
"retryOnFail": false,
"typeVersion": 2,
"alwaysOutputData": false
},
{
"id": "fdf6fb02-7811-425f-b308-0b57f04ae3e6",
"name": "Auf Webhook-Trigger antworten",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
576,
336
],
"parameters": {},
"typeVersion": 1.4
},
{
"id": "23d555f7-dd7a-495c-a6d4-f5323ac0126a",
"name": "KI-Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1120,
624
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "ed206620-e550-4cfd-a23f-aaaec680d71d",
"name": "Denken",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"notes": "You are a friendly and intelligent customer support assistant for a business.\n\nYour job is to:\n\nUnderstand the user’s message carefully and respond in a way that shows you understand the question or issue.\n\nAutomatically reply in Bengali if the user writes in Bengali, and in English if the user writes in English.\n\nSound like a helpful human, not like a robot. Be clear, warm, and polite.\n\n🗣️ Tone Guide:\nUse simple, everyday language. Don’t use overly formal or robotic phrases.\nExample Bengali:\n\n“ধন্যবাদ আপনার প্রশ্নের জন্য! আমি দেখছি…”\n\n“এই বিষয়ে একটু বিস্তারিত বলবেন?”\nExample English:\n\n“Thanks for your message! Let me check that for you.”\n\n“Could you please give me a bit more detail?”\n\n❗ If you're unsure or can’t answer, say:\n\n“এই বিষয়টা একজন সহকারী দেখে দেবে।”\n\n“Let me forward this to a human assistant for better help.”\n\nNever guess or make up information. Keep replies short, helpful, and natural.",
"position": [
1200,
848
],
"parameters": {},
"notesInFlow": true,
"typeVersion": 1.1
},
{
"id": "2c2792b4-c4d3-4d19-9cb1-968486e61b67",
"name": "Warten",
"type": "n8n-nodes-base.wait",
"position": [
1648,
624
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "5cd9578c-2619-4d28-9293-ce332d843b4b",
"name": "KI-Agent1",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
480,
1024
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "7c26a106-2562-4705-adb1-9802ec8806cd",
"name": "Wenn",
"type": "n8n-nodes-base.if",
"position": [
-16,
784
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "ff62b18c-4770-4b2d-9c42-ef493a02d0a3",
"name": "HTTP",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1328,
848
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "aa32f617-6a44-41dd-bb63-ad727385bf03",
"name": "Google Docs",
"type": "n8n-nodes-base.googleDocsTool",
"position": [
1456,
848
],
"parameters": {},
"typeVersion": 2
},
{
"id": "8d01dc1b-30a8-4ea0-8e73-fb913507d2e3",
"name": "Speicher",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1072,
848
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "c433f959-b495-4fc9-a695-cec427e4ea94",
"name": "Warten1",
"type": "n8n-nodes-base.wait",
"position": [
784,
1024
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "c66511c7-db66-49e3-9304-98b5d45bb728",
"name": "Felder bearbeiten",
"type": "n8n-nodes-base.set",
"position": [
1232,
1024
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ce53539d-f846-4fdc-b899-2a625af8ff31",
"name": "Felder bearbeiten1",
"type": "n8n-nodes-base.set",
"position": [
1120,
384
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "b89a5e6e-8e52-4072-937f-664e4f330e21",
"name": "Wenn2",
"type": "n8n-nodes-base.if",
"position": [
768,
512
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "6704b261-754e-4cce-9de2-e02456654d20",
"name": "Warten3",
"type": "n8n-nodes-base.wait",
"position": [
1648,
384
],
"webhookId": "214bd7aa-99f4-4123-9259-dca27d434246",
"parameters": {},
"typeVersion": 1.1
},
{
"id": "983dbe1e-b0f3-4e9f-ab13-ee3aab98ca20",
"name": "Admin-Nachricht",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
288
],
"parameters": {},
"typeVersion": 1
},
{
"id": "63009f02-5c12-4aca-8624-411ae7dd1660",
"name": "Benutzer-Nachricht",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
464
],
"parameters": {},
"typeVersion": 1
},
{
"id": "27149952-d3e1-4a40-b76f-9727063be7c2",
"name": "Admin-Nachricht1",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
1024
],
"parameters": {},
"typeVersion": 1
},
{
"id": "f53eade6-0680-4344-ac53-03c44780b899",
"name": "Benutzer-Antwortnachricht",
"type": "n8n-nodes-base.facebookGraphApi",
"position": [
1904,
624
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a108028e-1233-49d2-87f8-e387da054198",
"name": "Haftnotiz",
"type": "n8n-nodes-base.stickyNote",
"position": [
-416,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "4e0146d7-e0c0-4d4f-86b4-b1b0f29e0450",
"name": "Haftnotiz1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
160
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "2a621ce0-f8bc-4fcb-b882-32c768d1f403",
"name": "Haftnotiz3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
944
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "a0a7f878-2774-4ba6-9b94-a65f3079089b",
"name": "Haftnotiz4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2016,
432
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "63eaa3a4-a545-4978-b4d7-6190c4a4a370",
"name": "Haftnotiz5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1872,
608
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "947d05db-9937-45ed-8239-a6743be4011d",
"name": "Haftnotiz6",
"type": "n8n-nodes-base.stickyNote",
"position": [
176,
1008
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "395fbcf9-9248-4480-86e3-4e7385df3b75",
"name": "Haftnotiz7",
"type": "n8n-nodes-base.stickyNote",
"position": [
288,
496
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "e2296442-2615-414c-b9fd-5b732a949e2e",
"name": "Haftnotiz8",
"type": "n8n-nodes-base.stickyNote",
"position": [
912,
608
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b617714f-8cfe-4802-8be5-4f191a9b1d2c",
"name": "Wenn3",
"type": "n8n-nodes-base.if",
"position": [
-16,
352
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "0b078ace-f67e-4fc4-896a-3cb0d17fda14",
"name": "OpenAI-Chat-Modell",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
480,
1216
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "a6310755-b471-4f6a-85b8-f08b9776f92c",
"name": "Text klassifizieren",
"type": "@n8n/n8n-nodes-langchain.openAi",
"position": [
480,
512
],
"parameters": {},
"typeVersion": 1.8
},
{
"id": "2d3e5185-b81b-47bc-840c-4fc9db6149ac",
"name": "OpenAI Chat",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
960,
848
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "afb09507-d8d3-4400-a299-516c9eff4abc",
"name": "Haftnotiz2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2080,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"pinData": {},
"settings": {
"callerPolicy": "workflowsFromSameOwner",
"availableInMCP": false,
"executionOrder": "v1"
},
"versionId": "b105f592-5f3f-49a0-abc1-7e1d9cdc3fae",
"connections": {
"7c26a106-2562-4705-adb1-9802ec8806cd": {
"main": [
[
{
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],
[
{
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"type": "main",
"index": 0
}
]
]
},
"b89a5e6e-8e52-4072-937f-664e4f330e21": {
"main": [
[
{
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"type": "main",
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],
[
{
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]
]
},
"b617714f-8cfe-4802-8be5-4f191a9b1d2c": {
"main": [
[
{
"node": "Auf Webhook antworten",
"type": "main",
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}
]
]
},
"ff62b18c-4770-4b2d-9c42-ef493a02d0a3": {
"ai_tool": [
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"type": "ai_tool",
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]
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},
"2c2792b4-c4d3-4d19-9cb1-968486e61b67": {
"main": [
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},
"ed206620-e550-4cfd-a23f-aaaec680d71d": {
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},
"c433f959-b495-4fc9-a695-cec427e4ea94": {
"main": [
[
{
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"type": "main",
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}
]
]
},
"6704b261-754e-4cce-9de2-e02456654d20": {
"main": [
[
{
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},
"8d01dc1b-30a8-4ea0-8e73-fb913507d2e3": {
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"type": "ai_memory",
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}
]
]
},
"Webhook": {
"main": [
[
{
"node": "b617714f-8cfe-4802-8be5-4f191a9b1d2c",
"type": "main",
"index": 0
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],
[
{
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},
"23d555f7-dd7a-495c-a6d4-f5323ac0126a": {
"main": [
[
{
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"type": "main",
"index": 0
}
]
]
},
"5cd9578c-2619-4d28-9293-ce332d843b4b": {
"main": [
[
{
"node": "c433f959-b495-4fc9-a695-cec427e4ea94",
"type": "main",
"index": 0
}
]
]
},
"c66511c7-db66-49e3-9304-98b5d45bb728": {
"main": [
[
{
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"type": "main",
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]
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},
"aa32f617-6a44-41dd-bb63-ad727385bf03": {
"ai_tool": [
[
{
"node": "23d555f7-dd7a-495c-a6d4-f5323ac0126a",
"type": "ai_tool",
"index": 0
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]
]
},
"2d3e5185-b81b-47bc-840c-4fc9db6149ac": {
"ai_languageModel": [
[
{
"node": "23d555f7-dd7a-495c-a6d4-f5323ac0126a",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"ce53539d-f846-4fdc-b899-2a625af8ff31": {
"main": [
[
{
"node": "6704b261-754e-4cce-9de2-e02456654d20",
"type": "main",
"index": 0
}
]
]
},
"a6310755-b471-4f6a-85b8-f08b9776f92c": {
"main": [
[
{
"node": "b89a5e6e-8e52-4072-937f-664e4f330e21",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "5cd9578c-2619-4d28-9293-ce332d843b4b",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Auf Webhook antworten": {
"main": [
[]
]
},
"f53eade6-0680-4344-ac53-03c44780b899": {
"main": [
[]
]
}
}
}Häufig gestellte Fragen
Wie verwende ich diesen Workflow?
Kopieren Sie den obigen JSON-Code, erstellen Sie einen neuen Workflow in Ihrer n8n-Instanz und wählen Sie "Aus JSON importieren". Fügen Sie die Konfiguration ein und passen Sie die Anmeldedaten nach Bedarf an.
Für welche Szenarien ist dieser Workflow geeignet?
Experte - Support-Chatbot, KI-Chatbot
Ist es kostenpflichtig?
Dieser Workflow ist völlig kostenlos. Beachten Sie jedoch, dass Drittanbieterdienste (wie OpenAI API), die im Workflow verwendet werden, möglicherweise kostenpflichtig sind.
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@spagreenSpaGreen Creative is a leading software company specializing in SaaS solutions, AI automation, and Laravel/Vue.js development. With 800+ eCommerce platforms and 8,000+ global clients, we deliver powerful tools for OTT, CRM, ERP, and WhatsApp marketing. We combine innovation and tech to build scalable digital products.
Externe Links
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